<p>Are you passionate about delivering exceptional IT support and thrive in fast-paced environments? This is your chance to join one of New Zealand's most respected organizations, based in Auckland's CBD. Renowned for its premium services in the healthcare sector, this company plays a vital role in the lives of Kiwis nationwide.</p><p><br /><strong>Contract:</strong> 6 months<br /><strong>Location:</strong> Auckland CBD<br /><strong>Start Date:</strong> Immediate<br /><strong><br />About the Role<br /></strong><br />As a <strong>Senior Service Desk Analyst,</strong> you'll be the go-to technical expert within a collaborative team of six. Your mission? Keep the organization running smoothly by providing Level 2 technical support and resolving complex issues with confidence.<br /><br />You'll work with cutting-edge technologies, including:</p><ul><li><strong>Windows 11 OS</strong></li><li><strong>Microsoft 365 &amp; Azure</strong></li><li><strong>Entra ID</strong></li><li>Common desktop applications</li></ul><p>This role is perfect for someone who thrives under pressure, enjoys problem-solving, and values teamwork.<br /><strong><span style="text-decoration: underline;"><br />Key Responsibilities</span></strong></p><ul><li>Provide <strong>Level 2 technical support</strong> across the organization.</li><li>Troubleshoot and resolve incidents efficiently using <strong>ticketing systems</strong> (e.g., ServiceNow).</li><li>Collaborate with a supportive team to share knowledge and drive continuous improvement.</li><li>Maintain high standards of customer service and technical excellence.</li></ul><p><strong><span style="text-decoration: underline;">Skills &amp; Experience</span></strong></p><ul><li><strong>Service Desk Expertise:</strong> Previous experience in a service desk or technical support role.</li><li>Technical Proficiency: Strong knowledge of <strong>Windows, Microsoft 365, Azure,</strong> and <strong>Active Directory.</strong></li><li>ITIL Framework: Certification or practical experience highly regarded.</li><li>Ticketing Systems: Familiarity with ServiceNow or similar platforms.</li><li>Team Player: Excellent communication and collaboration skills.</li></ul><p><span style="text-decoration: underline;"><strong>Why Apply?</strong></span></p><ul><li>Work with a<strong> premium brand</strong> in the healthcare sector.</li><li>Be part of a <strong>high-performing, supportive team.</strong></li><li>Gain exposure to <strong>modern technologies</strong> and best practices.</li></ul><p><strong>Please note:</strong> This is a <strong>contract position for 6 months.</strong> Applicants must hold <strong>valid working rights in New Zealand.</strong><br />Apply Now and take the next step in your IT career!</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word f</strong>ormat by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on <strong>09-915-6700.</strong></p><p><span style="text-decoration: underline;"><strong>Job Reference No:</strong> </span>06900-0013343312</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&amp;data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&amp;reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjU2MDU3LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">