<p><strong>The Company</strong><br />Join a forward-thinking organization dedicated to transforming experiences and improving lives. Guided by their core values, this company fosters a supportive and empowering environment where teamwork, innovation, and meaningful connections thrive. This organization believes in creating communities where people can flourish and embrace a shared purpose every day.</p><p><strong>The Role</strong> <br />We're on the lookout for an enthusiastic and skilled IT Service Engineer to be the first point of contact for all end-user IT requests, incidents, and projects. In your role, you'll triage and manage service tickets while maintaining high levels of end-user satisfaction and operational efficiency. This is a dynamic position that allows you to contribute to improvements and roll out impactful solutions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve tickets raised through Freshservice (or similar ticketing systems).</li><li>Provide first-contact resolution whenever possible and classify requests accurately for trend analysis.</li><li>Assist end-users with operating systems, Microsoft Office products, hardware, printing, phones, and networks.</li><li>Maintain courteous, calm, and clear communication while keeping stakeholders updated on ticket status.</li><li>Work as a single point of contact for users, coordinating with service providers and other parties to resolve technical issues.</li><li>Write and update documentation for troubleshooting and frequently asked questions (FAQs) to empower self-service.</li><li>Engage with hardware/software installs and ensure adherence to IT security standards.</li><li>Support continuous improvement initiatives by staying updated on new tools and processes.</li><li>Proactively promote health, safety, and compliance in the workplace.</li></ul><p><strong>Your profile:</strong> <br />You'll thrive in this role if you're a problem-solver with a passion for technology and helping others. You will balance technical expertise with excellent interpersonal skills, ensuring issues are resolved quickly and stakeholders feel supported throughout the process.</p><p><strong>Technical Skills and Experience:</strong></p><ul><li>A technical IT qualification or equivalent experience.</li><li>Strong knowledge of Microsoft Office 365, OneDrive, and SharePoint.</li><li>Previous service desk experience or experience with ticketing systems is advantageous.</li><li>Familiarity with Microsoft Azure, Dynamics platforms, and server/system management preferred.</li><li>Basic understanding of Command Line Interface and software installations.</li><li>Experience with remote management and patching tools.</li></ul><p><strong>Required Attributes:</strong></p><ul><li>Excellent triage and troubleshooting skills.</li><li>Courteous and calm manner when working with end-users.</li><li>Great organizational and communication skills, with the ability to document and share solutions effectively.</li><li>Proactive mindset with a willingness to learn and adapt to new challenges.</li><li>A strong team player who works collaboratively to achieve results.</li></ul><p><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Stanley Onacha or Dominique Smith in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013300085</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&amp;data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&amp;reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNzUyNjkuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">