<p><span style="text-decoration: underline;"><strong>The Company<br /></strong></span><br />Organisation that advocates, supports, and works of behalf of many New Zealanders nearing the final stages of a CRM project</p><p><br /><strong><span style="text-decoration: underline;">The Role</span></strong><br /><br />Reporting to the head of operations, the Change Manager will play a critical role in ensuring the successful adoption of Microsoft Dynamics 365 CRM within the organisation. This position focuses on the people side of change, driving stakeholder engagement, communication, training, and readiness activities by working closely with project leads, business owners, and support teams.</p><ul><li>Develop and implement a comprehensive change management strategy aligned with project and organizational goals.</li><li>Conduct change impact assessments to identify affected groups, processes, and systems.</li><li>Define success metrics and monitor change readiness across stakeholder groups.</li><li>Plan and prepare for training, gauging readiness, and ensuring constant communication throughout the project lifecycle.</li><li>Deliver communication to stakeholders</li><li>Identify and upskill trainers and product champions</li><li>Change Implementation Support</li><li>Risk and Issue Management</li><li>Reporting and Governance updates</li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Proven experience in organisational change management, ideally within large IT projects.</li><li>Strong communication, interpersonal, and stakeholder engagement skills.</li><li>Proven experience developing and delivering training programs</li><li>Excellent problem-solving and conflict resolution skills.</li><li>Change management certification (e.g., Prosci, ACMP).</li><li>Familiarity with Agile and Waterfall project management methodologies.</li><li>Experience with CRM ideally D365 CRM, implementations.</li></ul><p><strong><span style="text-decoration: underline;">Apply Today<br /></span></strong><br />Please send your resume by clicking on the apply button.<br />Reference Number: 06900-0013350129</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&amp;data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&amp;reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UGF1bC5CYXRlc29uLjExMTA4LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">