<p><strong>Company Profile</strong></p><p>A global Fortune 500 company, provider of software solutions for Manufacturing industry. Enable manufacturers to optimize their product development, production, and maintenance processes, thereby enhancing their competitiveness in the global market.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As a Customer Success Manager, you'll be the trusted advisor for Enterprise and Strategic accounts, managing the complete customer journey from onboarding through value realization. You'll work closely with customers to ensure they successfully adopt our SaaS solutions and achieve measurable business outcomes.<br /><br /> Key Responsibilities:</p><ul><li>Own all post-sales activities to drive measurable business value for customers using our cloud products</li><li>Lead quarterly business reviews with C-suite executives such as CIOs, CTOs, and CEOs</li><li>Guide customers through onboarding, focusing on fast time-to-value and achievement of their specific business goals</li><li>Understand customer requirements and create realistic, achievable outcome plans</li><li>Develop and execute Customer Success Plans to maximize solution adoption</li><li>Build strong relationships with customer executives and team members</li><li>Conduct regular check-ins, business reviews, webinars, and mentoring sessions</li><li>Create scalable processes and collaborate across internal teams (Sales, Support, Product, Renewals)</li><li>Advocate for customer needs and provide feedback to improve our services</li></ul><p><br /> Required Experience:</p><ul><li>5+ years in customer-facing B2B roles</li><li>Background in Customer Success, Sales, Pre-Sales, Consulting, or Project Management</li><li>Understanding of IT/Cloud/SaaS technology and how it creates business value</li><li>Strong organizational skills with ability to work across multiple teams</li><li>Excellent communicator who can inspire and influence customers and colleagues</li><li>Quick learner who adapts well to change in global environments</li><li>Fluent in Japanese with business-level English proficiency</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Background in Automotive or Manufacturing industries</li><li>Proven ability to engage with C-level executives and business decision-makers</li><li>Experience leading transformation or program management initiatives</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>English working environment: New CSM team in Japan, report to overseas, also work closely with global team members</li><li>This vendor is well-respected by clients due to its high-quality products, and the strong relationship balance makes it easy to handle customer-facing activities</li><li>Good office access in Tokyo, hot desk, flexile remote work</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>10 - 17 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013348585</p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>）に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDY4ODUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
<p><strong>Company Profile</strong></p><p>Our client is a rapidly growing global enterprise software vendor delivering end-to-end solutions for Legacy Transformation, enabling Japan's largest organizations to modernize mission-critical systems, eliminate operational inefficiencies, and migrate from aging mainframes and on-premise environments to scalable, cloud-ready architectures.</p><p> </p><p>The company is uniquely positioned to address some of the most pressing challenges for enterprise customers in Japan, highly dependent on legacy IT, through its unified platform capable of modeling, automating, and optimizing complex business processes while embedding AI and decisioning</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Director of Solutions Consulting & Project Delivery, you will lead a high-performing organization covering both pre-sales solution strategy and post-sales delivery excellence. You will be responsible for shaping and localizing global go-to-market strategy for Japan, ensuring customer success, and aligning the platform's capabilities with high-impact business outcomes.</p><p> </p><p>This role is both strategic and operational: you will represent Japan to global teams, drive market localization, and oversee execution across the entire customer lifecycle.</p><p> </p><ul><li>You'll be overseeing a team of 10 people, which is split into 2 teams - Solutions Consulting and Project Delivery</li><li>Guide Solution Consultants in building compelling solutions and value propositions.</li><li>Localize global GTM strategy - messaging, positioning, solution packaging.</li><li>Lead executive-level client discussions to articulate strategic transformation value</li><li>Oversee governance of active delivery engagements-quality, budget, timeline.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>10+ years in enterprise software consulting (preferably with a combination of pre-sales and delivery), OR experience in a major consulting</li><li>Strong understanding of GTM strategy, solution selling, and delivery methodologies.</li><li>Preferably prior experience in managing software development implementations from start to finish, in addition to SaaS deployments</li><li>Near-native ~ Native level Japanese / Business-level English</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>A company uniquely positioned with strengths in AI and process automation</li><li>You'll be working with young, inspiring leader who puts a lot of emphasis on people and culture</li><li>Be part of the Japan leadership team, and manage an experienced team - this role is expected to be a 2nd line manager in the near future</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>26 - 30 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013337754</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>）に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzYyMDAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
