26 results for Customer Service Insurance in Hong Kong

Customer Service (Insurance)

Hong Kong,
remote
Contract
25000 - 30000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe. The Role<ul><li>Handle client queries via emails in a timely and professional manner.</li><li>Collaborate with internal business units to resolve customer issues and ensure smooth service delivery.</li><li>Perform policy administration tasks, quality control checks, and first-level investigations for continuous improvement.</li><li>Support supervisors with daily operations, ad hoc projects, and facilitate customer engagement to meet business targets.</li></ul> Your Profile<ul><li>Minimum 1 year of customer service experience in the Banking and Insurance industries.</li><li>HKCEE/DSE or above, with IIQE Papers 1, 2, and 3 required.</li><li>Strong communication skills in Cantonese, English, and Mandarin, with proficiency in MS Office and Chinese word processing.</li><li>Mature, proactive, and customer-focused personality with problem-solving skills and ability to work under pressure.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4xOTM0NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-20T09:11:50Z

A leading life insurer - Customer Services (inbound calls)

Hong Kong,
remote
Permanent
20000 - 25000 HKD / Monthly
The CompanyOur client is a leading financial institution and they are seeking for CS candidate to join their team. The RoleKey Responsibilities<ul><li>Inbound Hotline Support: Handle incoming customer inquiries, feedback, and complaints via hotline, email, and digital chat channels professionally.</li><li>Policy & Claims Administration: Provide accurate and timely information regarding insurance policies, premium payments, claims status, and product details.</li><li>Case Ownership: Follow through on customer requests, coordinate with internal departments (e.g., Underwriting, Claims, Operations) for resolution, and ensure timely updates to clients.</li><li>Compliance & Quality: Adhere strictly to the company's service standards, internal guidelines, and regulatory requirements (Insurance Authority/HKFI) during all customer interactions.</li><li>Data Management: Maintain precise and updated records of all customer interactions and transactions in the CRM system.</li></ul> Your ProfileRequirements<ul><li>Qualifications: Diploma holder or above in any discipline. HKDSE / HKCEE graduates with relevant experience will also be considered</li><li>Licensing: Valid passes in IIQE Paper 1 (Principles and Practice of Insurance) and Paper 3 (Long Term Insurance) before probation</li><li>Experience: Minimum 1-2 years of customer service experience, preferably within a call center, insurance company, or banking environment</li><li>Language Skills: Excellent command of spoken and written Cantonese, English, and Mandarin</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013439217By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuNTM4MjYuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-05-19T02:33:23Z

Customer Serivce Analyst (6 months contract) - Insurance - 30k

Kowloon,
remote
Contract
25000 - 30000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.The Role * Handle client queries via emails in a timely and professional manner. * Collaborate with internal business units to resolve customer issues and ensure smooth service delivery. * Perform policy administration tasks, quality control checks, and first-level investigations for continuous improvement. * Support supervisors with daily operations, ad hoc projects, and facilitate customer engagement to meet business targets. Your Proflie * Minimum 1 year of customer service experience in the Banking and Insurance industries. * HKCEE/DSE or above, with IIQE Papers 1, 2, and 3 required. * Strong communication skills in Cantonese, English, and Mandarin, with proficiency in MS Office and Chinese word processing. * Mature, proactive, and customer-focused personality with problem-solving skills and ability to work under pressure. Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3VraS5XdS44NDU4Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-13T09:02:37Z

A Leading Insurer- CS Officer (up to 25k)

Hong Kong,
remote
Contract
20000 - 24000 HKD / Monthly
The CompanyOur client is a leading financial institution and they are seeking for Customer Services candidate to join their team. The Role<ul><li>Address customer and advisor inquiries related to life insurance via call and email.</li><li>Resolve customer and advisor problems and complaints promptly and professionally.</li><li>Offer comprehensive support to enhance customer engagement.</li><li>Build and maintain strong customer relationships.</li><li>Perform additional ad hoc tasks as required.</li></ul> Your Profile<ul><li>Minimum qualification of matriculation or equivalent.</li><li>IIQE paper 1,3 is a plus.</li><li>At least 2 years of relevant experience in customer service within the insurance industry.</li><li>A customer-oriented mindset with a passion for delivering excellent service.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013420383 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuMDUwOTcuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-04-29T06:56:40Z

A Leading Insurer- Business Support Officer

Hong Kong,
remote
Contract
20000 - 23000 HKD / Monthly
The CompanyA Leading Insurer- Business Support Officer The Role<ul><li>Assist on daily sales supports to ensure the sales process is smooth (e.g. quotation, sales campaign, renewal, policy change, policy termination, arrange medical check-up for customer, etc.)</li><li>Handling customer enquiries from email and/ or CE Team, and work with internal departments (e.g. New Business and Underwriting, Customer Engagement, Life Administration, Finance, etc.) of both GI and Life insurance businesses for the enquiry</li><li>Provide administrative work to Direct Channel Team (e.g. Mailing out document, update control log sheet for policy status and statistic figures, collect premium through credit card machine)</li><li>Perform data analysis for sales performance</li><li>Assist to monitor platform stability issues and perform follow up action for the issues</li><li>Assist to improve on customer experience during purchase process of Direct Channel Team</li><li>Assist to set up customer campaigns for direct channels via internal systems</li><li>Assist Team Head with ad-hoc tasks as assigned</li></ul> Your Profile<ul><li>Diploma or Degree Holder</li><li>Minimum 5 years of solid Customer Service/ Sales experience within insurance field</li><li>General knowledge in both GI and Life business operations</li><li>Certificate qualification in IIQE Paper 1, 2 and 3 is an advantages</li><li>Good communication, Interpersonal and Customer Service skills</li><li>Fluent Chinese, English and Putonghua in written and speaking</li><li>Proficient in PC skills, including Microsoft Word, Excel and PowerPoint</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013379779 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuNjA1NzMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-04-08T08:49:02Z

Senior Manager - Contact Centre Training 70-80k per month

Hong Kong,
remote
Permanent
70000 - 80000 HKD / Monthly
The CompanyMy client is a world-leading insurance and financial services provider, is redefining the customer experience in Hong Kong. We are looking for a strategic Senior Manager / Associate Director of Quality Assurance & Service Excellence to lead the evolution of our Contact Centre training and quality function. This is not a "check-the-box" training role. This is an opportunity to close the loop between QA data, customer voice, and agent behaviour-driving measurable improvements in tNPS, FCR, and complaint reduction. The Role<ol><li> Build & Deliver Training Curriculum</li></ol><ul><li>Create a complete training pathway for omnichannel staff (voice, chat, email, social) with clear proficiency milestones-from new hire to expert.</li><li>Deliver engaging classroom and virtual training sessions. You will be on the floor, training regularly.</li><li>Develop job aids: phrasing guides, objection-handling matrices, escalation pathways.</li></ul> <ol start="2"><li> Use QA to Make Training Better</li></ol><ul><li>Partner with QA to review soft-skill scorecards and calibration results.</li><li>Translate QA gaps into targeted training sprints and refreshers-fixing real performance issues.</li><li>Close the loop: If agents are failing on empathy, you build an empathy module.</li></ul> <ol start="3"><li> Coach & Mentor Agents & Team Leaders</li></ol><ul><li>Establish a coaching framework for 1:1 and small-group sessions.</li><li>Model best-in-class soft skills in every interaction.</li><li>Train the trainers: Upskill Team Leaders to reinforce learning on the floor.</li></ul> <ol start="4"><li> Measure What Matters</li></ol><ul><li>Track training participation, certification completion, and post-training assessments.</li><li>Measure behavior change: Are QA soft-skill scores improving? Is complaint rates dropping?</li><li>Report to leadership on training impact to tNPS, FCR, and AHT (balanced with quality).</li></ul> Your Profile<ul><li>8+ yearsin Customer Service, L&D, or Contact Centre operations</li><li>5+ years designing AND delivering soft-skill trainingat scale (classroom + virtual)</li><li>Proven success: You can point to a time your training lifted QA scores or reduced complaints</li><li>Insurance industry experiencestrongly preferred (omnichannel contact centre)</li><li>Fluent Cantonese & English</li><li>Bachelor's degree; L&D or coaching certification is a strong plus</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013410592By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi45NDk3Ni4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-03-31T07:03:05Z

Network Engineer - Insurance / Banking

Central and Western District, Central and Western District
remote
Contract
38000 - 45000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Design, implement, and support enterprise network infrastructure (LAN, WAN, firewall, VPN)</li><li>Perform network monitoring, troubleshooting, and performance tuning</li><li>Support network security controls, including firewall policies and access management</li><li>Work closely with infrastructure, security, and application teams on project delivery</li><li>Support network setup for digital and business projects, ensuring high availability and reliability</li><li>Manage vendors and service providers for network-related services</li></ul> Your Profile<ul><li>Degree in IT, Computer Science, or related disciplines</li><li>3-8 years of network engineering experience, preferably in insurance / financial services</li><li>Hands-on experience with routers, switches, firewalls (e.g. Cisco, Fortinet, Check Point)</li><li>Knowledge in TCP/IP, routing, switching, network security, and VPN</li><li>Experience in project implementation and production support</li><li>Strong troubleshooting and problem-solving skills</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4wNzAzMy4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-26T07:01:07Z

Case Manager/ HNW Operation AM (Relocation to North America)

Hong Kong,
remote
Permanent
50605.98 - 54498.75 HKD / Monthly
The CompanyMy client, MNC Life Insurer, is looking for a Cantonese/ Mandarin speaking Case Management/ HNW Operation Assistant Manager. They will sponsor your VISA and provide relocation support. The Role<ul><li>Serve as the point of contact for HNW customers, providing guidance and tailored support.</li><li>Maintain accurate and confidential client records.</li><li>Follow up with clients to establish relationships and address their needs.</li><li>Collaborate with internal teams and external partners to ensure seamless case handling and service delivery.</li><li>Act as the professional first point of contact for clients and customers.</li><li>Answer, screen, and direct inbound calls and correspondence.</li><li>Manage office administration, including mail handling and documentation.</li><li>Partner with the HNW Business Development team to support strategic business initiatives and operations.</li><li>Manage the end-to-end sales and servicing activities for offshore cases, including client engagement, case follow-through, documentation, customer servicing, and coordination with internal teams to ensure compliance with regulations, quality service standards and operational efficiency.</li></ul> Your Profile<ul><li>Minimum of 3 years' experience in client servicing, case management, or business support within the financial services or insurance industry.</li><li>Bachelor's degree or higher in Business, Finance, or related fields; a strong understanding of HNW insurance products, distribution channels, and regulatory requirements is highly preferred.</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.</li><li>A customer-centric mindset, coupled with strong organizational and multitasking abilities.</li><li>Proficiency in both English and Mandarin is required; proficiency in Cantonese is a plus.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013437457By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi4wMTc1OC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-14T06:14:48Z

IT Infra Operation Manager - Insurance

Central and Western District, Central and Western District
remote
Contract
28000 - 40000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Manage IT operation systems (incl. ServiceNow) for add/move/change requests and BAU support</li><li>Maintain and enhance service request forms, workflows, reporting, and automation</li><li>Monitor service request processes, identify gaps, and drive fixes/improvements</li><li>Coordinate IT disaster recovery (DR) drills</li><li>Manage and track IT release calendar and communications</li><li>Oversee release activities and coordinate with app, infra, and security teams to ensure smooth execution</li></ul> Your Profile<ul><li>Degree in Computer Science, IT, or related</li><li>3+ years in IT operations (financial/banking preferred)</li><li>Solid knowledge of ITIL (change, incident, problem management)</li><li>Hands-on experience with ServiceNow</li><li>Exposure to ITSM processes, service requests, release, and automation tools is a plus</li><li>Experience in workflow/automation or DR drills is an advantage</li><li>Strong coordination and communication skills across stakeholders</li><li>Willing to provide occasional after-hours support</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby40NzczMC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-19T03:57:49Z

A Leading Insurer- Administration Officer (17k max)

Hong Kong,
remote
Permanent
15000 - 17000 HKD / Monthly
The Company A Leading Insurer The RoleKey Accountabilities<ul><li>Document Digitization: Prepare, scan, and upload high volumes of insurance documents (new business applications, medical reports, and claims) into the internal Document Management System (DMS).</li><li>Quality Control: Perform meticulous "eye-balling" checks to ensure scanned images are legible, complete, and meet company clarity standards.</li><li>Indexing & Categorization: Accurately tag and categorize digital files with correct policy numbers and document codes to ensure easy retrieval by Underwriting and Claims teams.</li><li>Data Integrity: Ensure data entry associated with scanned documents is 100% accurate, maintaining the "Source of Truth" for customer records.</li><li>Physical Records Management: Organize and manage the temporary storage and eventual secure disposal or archiving of physical papers in accordance with data retention policies.</li><li>Workflow Collaboration: Coordinate with various departments to prioritize urgent scans, ensuring strict Turnaround Times (TAT) are met for customer requests.</li></ul> Your ProfileRequirements<ul><li>Good communication, Interpersonal and Customer Service skills</li><li>Fluent Chinese, English and Putonghua in written and speaking</li><li>Proficient in PC skills, including Microsoft Word, Excel and PowerPoint</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013420384By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuODU4MDAuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-04-15T08:52:00Z

Business Analyst - (Insurance/ KYC)

Central and Western District, Central and Western District
remote
Contract
23000 - 25000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Gather and document business and regulatory requirements related to KYC, CDD, EDD, and AML processes</li><li>Work closely with Compliance, Operations, IT, and vendors to support KYC system initiatives and enhancements</li><li>Analyse current‑state KYC workflows and identify gaps against regulatory and business requirements</li><li>Translate requirements into functional specifications and support solution design discussions</li><li>Support KYC system implementation, rule configuration, and workflow optimisation</li><li>Prepare UAT test scenarios, test plans, and scripts; coordinate and support UAT execution</li></ul> Your Profile<ul><li>1+ years of Business Analyst experience, with exposure to KYC / AML or compliance‑related projects</li><li>Insurance industry experience is highly preferred (life or general insurance)</li><li>Good understanding of KYC, CDD, EDD, sanctions screening, and client onboarding processes</li><li>Hands‑on experience in requirements gathering, documentation, and UAT support</li><li>Familiar with SDLC and Agile / Waterfall delivery environments</li><li>Strong stakeholder management and communication skills</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4yNzM1Mi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-11T02:31:10Z

Quality Assurance Officer - (Insurance)

Central and Western District, Central and Western District
remote
Contract
23000 - 40000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Perform QA reviews on SP operational processes, projects, digital initiatives, and process changes</li><li>Identify control gaps, process weaknesses, and governance issues through evidence-based assessments</li><li>Analyze root causes and assess potential impact; document findings clearly and objectively</li><li>Support audit, compliance, and regulatory reviews</li><li>Track remediation actions and validate effectiveness of issue closure</li><li>Assess compliance with internal policies, SOPs, governance frameworks, and control standards</li><li>Prepare QA reports, issue logs, and management summaries for governance reporting</li><li>Provide practical and balanced recommendations aligned with business and governance needs</li></ul>Your Profile<ul><li>2+ of experience in audit, compliance, QA, risk, operations, or control functions within financial services</li><li>Strong understanding of governance, controls, and independent review processes</li><li>Good communication skills with ability to articulate issues clearly and constructively</li><li>Detail-oriented with strong documentation standards</li><li>Proficient in Excel, PowerPoint, and Power BI; exposure to data analytics or AI tools is a plus</li><li>Strong analytical, problem-solving, and organizational skillsFamiliar with SDLC and Agile / Waterfall delivery environments</li><li>Strong stakeholder management and communication skills</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4xMjc4OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-19T03:47:04Z

Financial Analyst, Financial Services - up to 47k per month

Hong Kong,
remote
Permanent
40000 - 47000 HKD / Monthly
The CompanyMy client is a prominent and respected financial service in Hong Kong, dedicated to securing the financial futures of our clients. They are committed to operational excellence, prudent financial management, and sustainable growth. As we continue to enhance our financial governance and strategic decision-making, we are seeking a meticulous and analytical Financial Analyst to join our dynamic team. The RoleManagement Expense Analysis & Reporting:<ul><li>Perform monthly, quarterly, and annual analysis of management expenses against budget, forecast, and prior periods.</li><li>Prepare detailed management expense reports for department heads and senior leadership, highlighting key drivers, variances, and trends.</li><li>Allocate and apportion expenses accurately to relevant departments, business units, and products in accordance with internal policies.</li><li>Budgeting & Forecasting:</li><li>Lead the annual budgeting and periodic reforecasting processes for all management expenses.</li><li>Work closely with budget holders across various departments (e.g., Operations, IT, Marketing, HR) to develop realistic and challenging expense plans.</li><li>Maintain and improve the financial models used for expense forecasting.</li></ul> Management Expense Analysis & Reporting:<ul><li>Perform monthly, quarterly, and annual analysis of management expenses against budget, forecast, and prior periods.</li><li>Prepare detailed management expense reports for department heads and senior leadership, highlighting key drivers, variances, and trends.</li><li>Allocate and apportion expenses accurately to relevant departments, business units, and products in accordance with internal policies.</li></ul> Budgeting & Forecasting:<ul><li>Lead the annual budgeting and periodic reforecasting processes for all management expenses.</li><li>Work closely with budget holders across various departments (e.g., Operations, IT, Marketing, HR) to develop realistic and challenging expense plans.</li><li>Maintain and improve the financial models used for expense forecasting.</li></ul> Your Profile<ul><li>Bachelor's degree in Finance, Accounting, Economics, or a related discipline.</li><li>Qualified or part-qualified Accountant (HKICPA, ACCA, CPA, or equivalent) is highly preferred.</li><li>Minimum of 2-4 years of relevant experience in financial analysis, management accounting, or FP&A, preferably within the insurance, financial services, or a large regulated industry.</li><li>Proven expertise in management expense analysis, budgeting, and forecasting is essential.</li><li>Excellent analytical, problem-solving, and attention-to-detail skills.</li><li>Strong communication and interpersonal skills, with the ability to present financial information clearly to non-finance stakeholders.</li><li>Fluency in English and Cantonese is required; </li><li>Self-motivated, proactive, and able to manage multiple priorities in a fast-paced environment.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013419562By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi45Mzc1Mi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-14T07:33:11Z

System Analyst (Contract) - Insurance - 48k

Kwun Tong District, Kwun Tong District
remote
Contract
45000 - 48000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe. The Role<ul><li>Responsible for design, develop, and maintain web and backend systems</li><li>Provide technical solution and specification based on user requirements</li><li>Support and resolve issue during system development cycle and daily tasks</li><li>Ensure system quality, compliance and security control which conform to the company standards</li></ul>Your Profile<ul><li>At least 8 years of working experience in application development preferably in the Financial Services sector</li><li>Familiar with Java, SpringBoot and Restful API</li><li>Experience in the Insurance sector is highly preferred</li><li>Experience in Angular.JS is an advantage</li><li>Knowledge in cloud technologies is an advantage</li><li>Strong analytical, communication and documentation skill</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3VraS5XdS44MzU0NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-10T08:15:24Z

Business Analyst (Insurance) - Contract - 26k

Eastern District, Eastern District
remote
Contract
20000 - 260000 HKD / Monthly
The Compay To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.The Role<ul><li>Perform requirement analysis, prepare functional specification and support business testing;</li><li>Execute/manage testing including creating test plan, conduct testing and communicate with business users during UAT.</li><li>Manage change requests and track the progress of bug fixing for designated applications with development teams and vendors.</li><li>Provide roll-out and post-implementation support;</li></ul> Your Profile<ul><li>At least one year of experience in business analysis preferably in the Insurance sector</li><li>Project experience in frontend applications is an advantage</li><li>Experience in involving in the whole business analysis cycle</li><li>Excellent command of spoken and written Chinese and English. Conversational level of Putonghua is required.</li><li>Knowledge of Agile ways of working and agile tooling such as JIRA is preferred.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3VraS5XdS4zOTI4MC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-12T10:08:17Z

Business Analyst

Central and Western District, Central and Western District
remote
Contract
23000 - 25000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Support digital projects involving external business partners and customers</li><li>Perform hands‑on testing, UAT coordination, and application support activities</li><li>Assist in business requirements gathering, documentation, and clarification</li><li>Work closely with internal teams, vendors, and external partners on project delivery</li><li>Liaise with regional stakeholders, including teams in Singapore and China</li><li>Support project execution and follow up on deliverables and issues</li></ul> Your Profile<ul><li>Strong communication skills; able to work in Cantonese, English, and Mandarin</li><li>Financial services background preferred</li><li>Project handling experience, with exposure to BA or application‑related work</li><li>Experience following projects end‑to‑end; full BA background not mandatory</li><li>Comfortable working with external customers and multiple business partners</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby40NTc5MC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-06T09:54:49Z

Data Engineer (Insurance) - Contract

Eastern District, Eastern District
remote
Contract
30000 - 35000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.The Role<ul><li>Design, build, and maintain robust ETL/ELT pipelines for data ingestion and transformation</li><li>Develop and optimize data models, data warehouses, and data lakes</li><li>Ensure data quality, integrity, and governance standards are met</li><li>Collaborate with cross-functional teams to understand data requirements and deliver solutions</li><li>Monitor, troubleshoot, and improve data pipeline performance and reliability</li><li>Support deployment and automation using modern data engineering tools and practices</li></ul> Your Profile<ul><li>Bachelor's degree in Computer Science, Data Engineering, or related discipline</li><li>Around 3 years of hands-on experience in data engineering or data development</li><li>Strong SQL skills and experience with relational databases (e.g., Oracle, SQL Server, MySQL)</li><li>Experience with ETL tools or frameworks (e.g., Informatica, Talend, Airflow, dbt)</li><li>Proficiency in Python or other programming languages for data processing</li><li>Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus</li><li>Understanding of data warehousing concepts and data modelling</li><li>Strong problem-solving skills and attention to detail</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3VraS5XdS44MjM2Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-28T08:52:15Z

A Financial Institution - ILAS/Life Policy Administrator

Hong Kong,
remote
Contract
20000 - 25000 HKD / Monthly
The CompanyOur client is a leading FI, and they are seeking for an experienced Policy admin associate to join the team. The Role<ol><li>Document Handling & Verification</li></ol><ul><li>Review and verify submitted documents for completeness and accuracy</li><li>Liaise with internal teams for missing or unclear information</li><li>Ensure proper document indexing and uploading into systems</li></ul><ol><li>System & Record Management</li></ol><ul><li>Maintain accurate and up-to-date records in core systems</li><li>Support data extraction and reporting when required</li></ul><ol><li>Customer & Stakeholder Support</li></ol><ul><li>Participate outbound calls when necessary</li></ul> Your Profile <ul><li>Diploma or above in Business Administration, Insurance, or related disciplines</li><li>Minimum 1-3 years of experience in insurance operations or policy administration</li><li>Fresh graduates with relevant internship experience may be considered</li></ul> Technical & Professional Skills<ul><li>Good knowledge of insurance products and policy administration processes</li><li>Proficient in Microsoft Office (Excel, Word, Outlook)</li><li>Knowledge of ILAS products and regulatory requirements is an advantage</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013439161By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuNzkwNTMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-05-18T06:21:42Z

System Analyst (.NET) - Insurance - Contract

Quarry Bay, Eastern District
remote
Contract
40000 - 45000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.The Role * Perform system design, feasibility studies, and prepare program specifications. * Lead development, testing, implementation, support, and enhancement initiatives. * Prepare documentation including requirements, technical specifications, and user manuals. * Coordinate with IT, user teams, and vendors on deployment and ad hoc duties. Your Profile * At least 7 years of coding experience in.NET and MS SQL, with solid SDLC knowledge. * Strong communication, analytical, and problem solving skills; able to work under pressure. * Knowledge of life insurance workflows is preferred. * Positive attitude, team player, fluent in English, Cantonese, and Mandarin.Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3VraS5XdS4yMTEzNy4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-05T09:53:09Z

Multinational Bank - Client Service Manager - Up to HKD 80K

Hong Kong,
remote
Permanent
70000 - 80000 HKD / Monthly
The CompanyOur client is a leading multinational bank seeking a highly independent professional to join their Client Services team. This role is responsible for client servicing & support, client inquiry management, account maintenance & setup, issue escalation & resolution, risk & control oversight, workflow automation & efficiency, client relationship management, team leadership & coaching. The Role* Client support and relationship management: Act as a key contact for clients, delivering timely and high‑quality support while building long‑term, trusted relationships. * Client inquiries and issue handling: Monitor incoming requests via email and calls, resolve queries efficiently, and escalate issues appropriately to ensure smooth outcomes. * Client development support: Partner closely with relationship leads to understand client priorities and identify opportunities to deepen service coverage. * Client communication and meetings: Participate in and lead internal and external discussions, ensuring clear communication and alignment on client needs. * Service quality and trust building: Maintain strong product and process knowledge to enhance credibility and deliver consistent client satisfaction. * Ownership of client requests: Take full responsibility for client deliverables, service requests, projects, and follow‑ups from start to completion. * Multi‑team coordination: Work independently across internal teams to resolve daily client matters, including transactions, settlements, transfers, and reporting‑related questions. * Account setup and maintenance: Support client onboarding activities, account changes, market access requests, and system permissions. Your Profile * Bachelor's degree * Background in fund operations client servicing is preferred * Experience in supporting traditional funds * At least 10-15 years of relevant industry experience * Strong communication and presentation skills, both written and verbal * Proficiency in English is required; Mandarin language skills are a strong advantage * Comfortable working in a team‑based environment with frequent cross‑functional collaboration * Demonstrated client‑focused mindset with strong service orientation * Detail‑driven with good numerical accuracy and organisational skills * Capable of managing projects independently from planning to execution * Strong problem‑solving ability with a proactive, solution‑oriented approach Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference no.: 67010-0013424197By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QW5keS5jaG93LjI3OTc0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2026-04-22T09:45:26Z

Data & Systems Developer

Hong Kong,
remote
Contract
23000 - 25000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions. The Role<ul><li>Assist in system design, prepare program specifications, and perform application development, implementation, testing, deployment, and ongoing BAU support.</li><li>Support end-to-end data analytics and BI delivery, including data sourcing, profiling, ETL, pipelines, dashboards, and model support, in line with SDLC standards.</li><li>Coordinate closely with Business, IT, Data, Compliance, Risk teams, and vendors to facilitate workshops, manage deliverables, and ensure smooth project execution.</li><li>Manage data requirements and documentation such as KPI definitions, business rules, data dictionaries, source-to-target mappings, and technical design specifications.</li><li>Support UAT, data quality reconciliation, defect tracking, audit evidence, and traceability from requirements through deployment using project management tools.</li></ul> Your Profile<ul><li>Bachelor's degree in Computer Science, Information Systems, Data Analytics, Business Administration, or a related discipline.</li><li>2-4 years of experience in IT delivery support, PMO, data analytics, BI projects, or system development environments.</li><li>Solid understanding of SDLC methodologies (Waterfall and/or Agile), including requirements gathering, UAT coordination, release, and documentation processes.</li><li>Hands-on or working knowledge of SQL, Python, data analytics tools, and project tracking platforms such as Jira, Confluence, or SharePoint.</li><li>Strong communication, coordination, and problem-solving skills; detail-oriented, proactive, and able to manage multiple tasks across stakeholders.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4xMDg2OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-20T09:19:49Z

Data Governance - Assistant Manager / Manager

Central and Western District, Central and Western District
remote
Permanent
38000 - 45000 HKD / Monthly
The Company<ul><li>Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.</li></ul>The Role<ul><li>Manage and support the implementation of the data governance framework and operating model</li><li>Support business teams in developing and maintaining data dictionaries, data lineage, and business glossaries for critical data elements</li><li>Work closely with Operations and Data Analytics teams to implement data quality and data protection standards, as well as drive adoption</li><li>Monitor data quality dashboards and validate corrective and preventive actions to address data quality issues</li><li>Facilitate reviews of key business processes, rules, and standards with relevant stakeholders</li></ul>Your Profile<ul><li>University degree in Information Technology, Computer Science, or a related discipline</li><li>4-5 years of relevant experience in Data Governance, Data Management, or Data Analytics within financial services and/or FinTech industries</li><li>Proven experience in establishing, implementing, and monitoring data governance frameworks</li><li>Familiarity with data governance tools such as Informatica (Axon, EDC, IDQ) is an advantage but not mandatory</li><li>Strong proficiency in databases, data management, analytics, MS Word, PowerPoint, Excel, SQL, and other big data or advanced analytics tools</li></ul>Apply Today<ul><li>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4yODA0OC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-05T01:06:29Z

Product Officer - Contract

Central and Western District, Central and Western District
remote
Contract
20000 - 25000 HKD / Monthly
The CompanyOur client a well-known financial institution organization is seeking a Product Officer to join their growing product development department. This role offers exposure to end‑to‑end product initiatives and close collaboration with multiple stakeholders across the business The Role<ul><li>Participate in the design and enhancement of insurance products, ensuring strong alignment with customer needs while balancing internal and external stakeholders' perspectives</li><li>Support the delivery of product initiatives, including preparation of product‑related documentation and marketing literature</li><li>Assist in monitoring product performance and conducting ongoing reviews of market competitiveness</li><li>Support special quotation requests and participate in user acceptance testing (UAT) activities</li><li>Provide general support to the product development and marketing functions as required</li></ul> Your Profile<ul><li>University degree or above, preferably in Business Administration, Marketing, Statistics, Actuarial Science, or a related discipline</li><li>Minimum 2 years of relevant experience in product development and/or actuarial background within the insurance industry</li><li>Strong communication skills with fluency in written and spoken English; solid Chinese reading and writing skills are essential</li><li>Demonstrated project management capabilities, with a high level of accuracy and attention to detail</li><li>Self‑motivated, well‑organized, and a committed team player with a proactive mindset</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013421048 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuMzY5MzUuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-04-16T08:39:12Z

A Leading life insurer - Policy Life admin (up to 28k)

Hong Kong,
remote
Contract
20000 - 28000 HKD / Monthly
The CompanyA Leading life insurer - Policy Life admin (up to 28k) The Role<ol><li> Policy Administration & Servicing</li></ol><ul><li>End-to-End Management: Execute the full range of policy activities, including new business applications, policy servicing, complex alterations, and claims processing.</li><li>Operational Excellence: Ensure all tasks are completed accurately and within Service Level Agreements (SLAs), while strictly adhering to regulatory requirements and contract provisions.</li><li>Data Integrity: Conduct TR name searches, perform data cleansing, and validate activity reports to ensure system accuracy.</li></ul><ol start="2"><li> Project Management & System Enhancement</li></ol><ul><li>UAT & Implementation: Lead or support User Acceptance Testing (UAT) for new systems, product launches (Day 1 & Day 2), and portal revamps.</li><li>Continuous Improvement: Identify operational bottlenecks, follow through on quality assurance findings, and recommend/implement process improvements.</li><li>Change Management: Manage system change requests and oversee record retention exercises to maintain operational efficiency.</li></ul><ol start="3"><li> Stakeholder Engagement & Reporting</li></ol><ul><li>Distribution Support: Partner closely with the Distribution team to resolve request-level issues and streamline communication.</li><li>Documentation: Maintain and update operational manuals, procedures, and internal forms.</li><li>Management Reporting: Assist in preparing regular performance reports and communications for both internal leadership and external stakeholders.</li></ul> Your Profile<ul><li>Education: University degree preferred.</li><li>Experience: 3+ years in Life Insurance operations, specifically within New Business or Policy Servicing.</li><li>Technical Knowledge: Proven experience with fund-related transactions and a solid understanding of investment-linked products.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013428318By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuNTI5OTcuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-05-29T05:26:33Z

Senior HR Officer (family office)

Hong Kong,
remote
Permanent
25000 - 35000 HKD / Monthly
The CompanyOur client is looking for Senior HR Officer to join the team. The Role<ul><li>Handle full spectrum of HR duties</li></ul><ul><li>Prepare employment contracts, HR letters, staff handbooks, and internal HR policies</li><li>Ensure HR policies comply with Hong Kong employment laws and regulations</li><li>Provide general administrative and office support, including vendor coordination and daily office operations</li><li>Manage office supplies, facilities, licenses, insurance renewals, and other administrative requirements</li><li>Perform ad-hoc assignment</li></ul> Your Profile<ul><li>Bachelor's degree holder in relevant industry</li><li>5+ years of HR experience</li><li>Fluent in English and Chinese</li><li>Immediately available is a plus</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013427448By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/UmF5bW9uZC5wYW5nLjk1MDM0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2026-05-04T08:09:42Z