<p style="display: inline !important;"><span style="text-decoration: underline;"><strong>The Company</strong></span><br />We are seeking a proactive and customer-focused IT Helpdesk Support Analyst to join our dynamic IT team at a leading insurance firm. The successful candidate will be responsible for delivering Level 1 and Level 2 IT support to our investment management business users, with a strong focus on Bloomberg terminals and other trading/investment applications. This is a critical floor support role that ensures high availability and smooth operations of technology.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Provide Level 1 & Level 2 desktop support to investment management floor (Bloomberg terminal)</li><li>Install, configure, and troubleshoot Bloomberg terminals, including software updates, permissions, and hardware issues.</li><li>Offer go-live support for system rollouts and user onboarding within the investment department.</li><li>Address and resolve general queries, incidents, and service requests related to desktops, laptops, mobile devices, and investment applications.</li><li>Collaborate with application teams and vendors (e.g. Bloomberg support) for escalations and advanced troubleshooting.</li><li>Maintain and track inventory of IT assets, including Bloomberg keyboards, terminals, and monitors.</li><li>Perform basic network and connectivity troubleshooting (e.g. LAN, VPN, Bloomberg private lines).</li><li>Document issues, resolutions, and processes in the ITSM platform</li><li>Support audio/visual setup for meetings, investment committee calls, and video conferences.</li><li>Ensure compliance with company security policies and best practices in all support activities.</li><li>Participate in after-hours support and critical incident handling during investment hours as needed.</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>3-6 years experience, preferably with exposure to investment management / asset management / trading floor environments.</li><li>Hands-on experience with Bloomberg Terminal installation, configuration, and user support.</li><li>Strong knowledge of Windows OS (10/11), Microsoft Office 365, and Active Directory troubleshooting.</li><li>Familiarity with market data systems, financial applications, and investment-specific tools.</li><li>Excellent troubleshooting skills, particularly in desktop, laptop, printer, and mobile device support.</li><li>Strong interpersonal and communication skills; ability to support high-pressure users in time-sensitive situations.</li><li>Strong English and Cantonese language skills.</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FsdmluLktlYW4uOTI4MTYuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
Central and Western District, Central and Western District
remote
Contract
30000 - 45000HKD / Monthly
<p style="display: inline !important;"><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Asset Mangement company in HK</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Provide Level 1 (L1) IT support including setup, installation, configuration, and maintenance of systems and applications.</li><li>Assist with troubleshooting technical issues related to hardware, software, and network connectivity.</li><li>Support the setup and configuration of financial systems, such as Bloomberg and/or Aladdin.</li><li>Respond to general IT queries and act as the first line of communication for users requiring support.</li><li>Offer go-live support during system deployments or upgrades.</li><li>Escalate unresolved issues to higher-level support teams as needed and follow up to ensure resolution.</li><li>Maintain accurate documentation of incidents, solutions, and user guides.</li><li>Collaborate with internal teams and vendors to ensure seamless technology operations.</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>1-3 years of experience in a technical support or helpdesk role.</li><li>Prior experience working within the asset or investment management industry.</li><li>Strong understanding of finance/asset management terminology and workflows.</li><li>Hands-on experience with systems such as Bloomberg, Aladdin, or equivalent financial platforms.</li><li>Excellent troubleshooting, diagnostic, and problem-solving skills.</li><li>Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.</li><li>Proficient in Microsoft Windows, Office Suite, and basic networking concepts.</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UmVteWEuRXJheWlsUG9vbmhlbi4zNTQ2Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
Central and Western District, Central and Western District
remote
Contract
30000 - 35000HKD / Monthly
<p><strong>The Company</strong><br />Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.</p><p> </p><p><strong>The Role</strong></p><ul><li>Provide 1st level service desk and desktop support to all internal users</li><li>Preform troubleshooting PC hardware and software issues</li><li>Support conference calls set up</li><li>Follow the escalation process to ensure professional IT support service</li></ul><p> </p><p><strong>Your Profile</strong></p><ul><li>At least 5 years of relevant experience in IT support in the Financial Service sector</li><li>Experience working in an international environment is highly preferred</li><li>Good hardware, video conferencing and networking knowledge</li><li>University graduate in Computer Science or related disciplines</li><li>Good spoken and written English and Chinese</li></ul><p> </p><p><strong>Apply Today</strong> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3VraS5XdS4xMDgwNi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />This dynamic role involves managing the receipt, inventory, and secure disposal of decommissioned IT assets, ensuring compliance with industry standards. You'll work with diverse IT components, collaborate across teams, and utilize tools like Excel, Visio, and ServiceNow in a fast-paced environment. Ideal candidates are detail-oriented, technically savvy, and adept at multitasking. With opportunities for professional growth and impactful contributions to a leading financial institution, this role is perfect for driven individuals passionate about IT asset management.</p><p><strong>The Role</strong></p><ul><li>Responsible for the receipt, breakdown and inventory system logging of decommissioned data center assets whose next state of disposition is disposal or reuse</li><li>Validate upstream records meet decommission scope and technology goods receiving requirements</li><li>Ensure persistent storage components are timely separated from parent device, scanned and logged into the appropriate inventory system</li><li>Ensure technology goods received adhere to asset inventory standards and procedures</li><li>Validate technology goods slated for disposal received via the Logistics processes (ingested non-DC goods)</li><li>Manage proper turnover of processed assets to secure storage entity</li><li>Coordinate with relevant teams to identify and document asset management control risks i.e., physical security systems, secure storage access, CCTV coverage, record keeping, etc. is in place as per company requirements.</li><li>Support periodic asset management audits and investigations via field and/or desktop analysis efforts</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Extensive familiarity with computer components such as chassis, hard drives, memory cards, power supplies, printers, monitors, and ancillary devices and experience with assembly and disassembly</li><li>Ability to read, create, and update standard flowcharts using Microsoft PowerPoint and Visio.</li><li>Excellent reading and analytical skills to read operational process documents, feedback on their effectiveness and update them when necessary.</li><li>The ability to take and maintain meticulous notes and records of activities.</li><li>Ability to learn and adapt to Morgan Stanley proprietary data systems.</li><li>Excellent teamwork skills, capable of working effectively across a variety of IT and Business groups, across regions and roles and, and being able to interact effectively with all management levels</li><li>Ability to switch context quickly and work on multiple streams of work concurrently</li><li>Ability to identify appropriate stakeholders within and beyond immediate team and work to build and maintain tight network/relationships with them</li><li>Ability to identify where focus is needed and bring clarity to requirements</li><li>Proven ability to execute on multiple, concurrent projects with minimal supervision</li><li>Ability to work in fast-paced environment with tight deadlines</li><li>Strong problem-solving skills</li></ul><p><strong>(CORE/TECHNICAL SKILLS)</strong></p><ul><li>Basic/Intermediate data center technical literacy</li><li>Microsoft Excel (lookups, pivot tables, formatting) Microsoft PowerPoint and Visio, and Microsoft Outlook</li><li>Proven ability to comply to and execute on IT Asset Procedures</li><li>Proficiency in ServiceNow or related ticketing systems</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2Fyb2wuRmFuLjI1OTIwLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A prominent and reputable institution specializing in delivering high-quality offerings to the community, with a strong commitment to innovation and operational excellence.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li><strong>Strategic Leadership:</strong></li></ul><ul><ul><li>Define and execute the strategy for AIOps implementation within the infrastructure domain, ensuring alignment with organizational goals.</li><li>Collaborate with cross-functional teams (engineering, IT operations, and data science) to identify areas for automation, optimization, and enhanced system management.</li></ul></ul><ul><li><strong>AIOps Development and Execution:</strong></li></ul><ul><ul><li>Lead the design and development of AI-driven solutions, integrating advanced analytics, machine learning (ML), and automation to streamline IT operations such as monitoring, incident management, and capacity planning.</li><li>Oversee the implementation of AIOps tools and frameworks to manage complex IT systems, ensuring minimal downtime and proactive problem resolution.</li><li>Ensure integration of AIOps solutions with existing IT Service Management (ITSM) tools and monitoring platforms.</li></ul></ul><ul><li><strong>Analytics and Optimization:</strong></li></ul><ul><ul><li>Implement predictive and prescriptive analytics to forecast system performance, automate root-cause analyses, and optimize resource utilization.</li><li>Use AI/ML models to improve system uptime, resilience, and scalability while reducing manual workload and operational overheads.</li></ul></ul><ul><li><strong>Architecture and Ecosystem Development:</strong></li></ul><ul><ul><li>Develop a scalable AIOps architecture that integrates with current and future IT systems.</li><li>Create frameworks for continuous monitoring, performance tuning, and fault tolerance across multi-cloud environments, on-premises infrastructure, and hybrid models.</li></ul></ul><ul><li><strong>Team Leadership and Mentorship:</strong></li></ul><ul><ul><li>Build and lead a high-performing team of data scientists, AI engineers, and infrastructure specialists by fostering a culture of innovation and collaboration.</li><li>Provide mentorship and training on AIOps solutions and best practices across teams.</li></ul></ul><ul><li><strong>Stakeholder Collaboration:</strong></li></ul><ul><ul><li>Partner with business and technical stakeholders to understand operational challenges and translate them into data-driven solutions.</li><li>Communicate and advocate for the value of AIOps development to C-level executives and other key decision-makers.</li></ul></ul><ul><li><strong>Compliance and Security:</strong></li></ul><ul><ul><li>Ensure AIOps frameworks align with organizational cybersecurity and data privacy policies.</li><li>Stay updated on AI ethics, compliance, and regulatory trends globally to maintain the responsible use of AI tools.</li></ul></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li><strong>Education:</strong></li></ul><ul><ul><li>Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field is required. Master's degree or MBA is preferred.</li></ul></ul><ul><li><strong>Experience:</strong></li></ul><ul><ul><li>10+ years of experience in IT operations, infrastructure management, or AI/ML development.</li><li>Proven track record of implementing AIOps solutions, from concept to production, at a senior technology leadership level.</li><li>Experience working with cloud platforms (AWS, Azure, or GCP) and hybrid IT environments is a strong advantage.</li><li>Familiarity with AIOps tools and platforms such as Dynatrace, DataDog, Splunk, Moogsoft, BigPanda, or similar.</li></ul></ul><ul><li><strong>Technical Skills:</strong></li></ul><ul><ul><li>Strong expertise in machine learning algorithms, natural language processing (NLP), predictive analytics, and automation frameworks.</li><li>Proficiency in programming languages such as Python, R, or Java, with knowledge of AI/ML frameworks like TensorFlow, PyTorch, or Scikit-learn.</li><li>Understanding of IT Operations Management (ITOM), ITSM, DevOps practices, and observability tools.</li></ul></ul><ul><li><strong>Soft Skills:</strong></li></ul><ul><ul><li>Strong leadership, communication, and project management skills.</li><li>Exceptional problem-solving skills with the ability to anticipate operational challenges and proactively create solutions.</li></ul></ul><ul><li><strong>Certifications (Desirable):</strong></li></ul><ul><ul><li>ITIL® certifications, Cloud certifications (AWS Solutions Architect, Microsoft Azure Administrator, etc.), or AI/ML certifications.</li></ul><li>A visionary thinker with a passion for operational excellence, skilled at managing complex IT systems at scale.</li><li>Global mindset with experience working with teams in diverse geographies.</li><li>Comfort with ambiguity and a proven ability to deliver measurable results in a fast-changing technology landscape.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number: 67010-0013271523</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VmljdG9yaWEuVHNhbmcuMzg5ODAuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Multinational financial group operating primarily within Europe and Asia.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Build and deploy advanced data models, statistical techniques, and machine learning / AI algorithms to address challenging business problems in financial services.</li><li>Analyze massive datasets to extract actionable insights and enable data-driven decision-making.</li><li>Design and conduct experiments to validate hypotheses, assess model performance, and enhance predictive accuracy. Continuously research innovative approaches in AI/ML and contribute to the team's knowledge repository.</li><li>Work closely with regional teams, stakeholders, and business units to define requirements and translate business objectives into technical solutions. Act as a liaison between technical teams and business users.</li><li>Evaluate multiple data sources, determine optimal data utilization strategies, and maintain scalable pipelines to support AI-driven project work.</li><li>Articulate technical concepts, insights, and results clearly to non-technical stakeholders and senior leaders. Translate complex data science findings into understandable, actionable recommendation.</li><li>Contribute to team skill-building by sharing expertise, contributing code, and guiding junior team members on best practices in data science techniques.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Master's degree or Ph.D. in Data Science, Computer Science, Mathematics, Statistics, or related fields preferred.</li><li>Minimum <strong>8+ years</strong>of relevant experience in <strong>Data Science</strong> roles with applications in financial services. Prior experience with <strong>regional</strong> or multi-geography projects is a plus.</li><li>Proficiency in building and deploying machine learning / AI models using frameworks like <strong>TensorFlow</strong>, <strong>Keras</strong>, and <strong>Scikit-learn.</strong></li><li>Advanced skills in <strong>Python</strong>or similar programming languages, with expertise in AI libraries and production-level coding.</li><li>Demonstrated hands-on experience with <strong>AWS</strong>, <strong>Azure</strong>, or similar cloud infrastructure services for deploying scalable AI solutions.</li><li>Experience with big data tools like <strong>Spark</strong>, <strong>Hadoop</strong>, and relational/non-relational databases (e.g., SQL, NoSQL) is essential.</li><li>Willing and able to travel regionally to support regional teams and cross-border initiatives.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>Reference Number: 67010-0013282065</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VmljdG9yaWEuVHNhbmcuNzAxODkuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
