<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a reputable and international luxury brand.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p><strong>Infrastructure Administration</strong></p><ul><li>Manage complete IT landscapes across multiple sites, covering network and connectivity performance (LAN/WAN/Wi-Fi), PC and mobile environments, and server ecosystems</li><li>Maintain system performance and resilience with proactive monitoring, fast issue resolution, and near-perfect uptime for mission-critical operations</li></ul><p><strong> </strong></p><p><strong>System Operations &amp; Optimization</strong></p><ul><li>Take ownership of daily performance and continuous improvement of key business platforms, including POS, inventory, logistics, and enterprise collaboration tools, etc.<br /> </li></ul><p><strong>Technology Projects &amp; Implementation</strong></p><ul><li>Lead end-to-end execution of IT and system projects such as new store installations, system rollouts, technology upgrades, and office transitions</li><li>Drive vendor coordination, requirement definition, testing, deployment, training, and post-launch stabilization to ensure smooth adoption</li></ul><p><strong> </strong></p><p><strong>Retail &amp; Event Technology</strong></p><ul><li>Support temporary or pop-up retail events by delivering reliable tech infrastructure-covering network setup, POS configuration, and real-time troubleshooting</li><li>Anticipate technical needs and deploy fast, stable solutions to enhance customer and operational experiences on site</li></ul><p><strong> </strong></p><p><strong>Support &amp; Compliance</strong></p><ul><li>Deliver prompt, high-quality Level 1 and Level 2 support, with the support of vendors, resolving the majority of user issues within one business day.</li><li>Uphold internal and external compliance expectations</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor's Degree in Information Systems, Computer Science, Information Technology</li><li>5 years of experience in IT Management in the luxury retail</li><li>Proficiency in managing POS systems, inventory management software, hands-on experience with luxury retail-specific platforms is critical</li><li>Familiarity with LAN/WAN/Wi-Fi network administration, device management tools, and system integration best practices</li><li>Understanding of ITIL frameworks (incident, problem, change management) and data security protocols relevant to retail information systems</li><li>Demonstrated track record of leading projects (e.g., system implementation, infrastructure expansion, event tech setup) on time and within budget</li><li>Cantonese and English, Mandarin an advantage</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number: 67010-0013336087</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/SmFzb24uTmcuOTM0OTAuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">