57 resultaten voor Customer Service in Elsene

Marketing Coordinator

Asse, Flemish Brabant
remote
Uitzendopdracht met optie vast
2500 - 3200 EUR / Monthly
Robert Half is looking for a Marketing Coordinator (m/v/x) for a company in Brussels-Zellik.Our client is an international and innovative organization active in a technical B2B environment. The company combines a strong global presence with a hands-on local approach and is currently looking for a versatile marketing professional to support its activities in the French market.Your responsibilities<ul><li>You create, schedule, and manage social media content across platforms such as LinkedIn, Facebook, Instagram, and YouTube.</li><li>You write and edit engaging marketing content for email campaigns and digital communication channels.</li><li>You coordinate the development of French-language case studies and customer testimonial content.</li><li>You pre-qualify incoming leads and contact prospects with relevant discovery questions before transferring them to the sales team.</li><li>You support the organization of trade fairs, customer events, demonstrations, and other commercial initiatives in the French region.</li><li>You translate marketing materials from English into French, including brochures, flyers, and technical documentation.</li><li>You help manage CRM activities, including email sequences, templates, and user support for the sales team.</li><li>You provide administrative support linked to sales and marketing activities.</li></ul>You recognize yourself in the following<ul><li>You hold a bachelor's degree in Marketing, Communications, or a related field.</li><li>You have at least 1 year of experience in marketing or sales support; internships may also be considered.</li><li>You have a strong interest in a B2B and ideally technical or industrial environment.</li><li>You are a native French speaker, and you are fluent in English, both written and spoken.</li><li>You are experienced with social media platforms in a professional context.</li><li>You work comfortably with Microsoft Office, especially PowerPoint and Excel.</li><li>Knowledge of HubSpot or another CRM system is a strong asset.</li><li>You have excellent writing skills and a very strong command of French spelling and grammar.</li><li>You are eager to learn, well-organized, detail-oriented, and able to manage multiple tasks simultaneously.</li><li>You can work independently while maintaining strong collaboration with local and international teams.</li></ul>Our client offers<ul><li>An interim assignment with the option of a permanent contract.</li><li>A part-time position with an immediate start.</li><li>The opportunity to join an international company with a strong reputation in its sector.</li><li>A varied position combining digital marketing, content creation, lead management, and sales support.</li><li>A dynamic working environment with room to further develop your marketing skills.</li><li>A role with both autonomy and collaboration in a supportive team structure.</li></ul>Interested? Apply today! Reference number 000514177. Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.<img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi44MjczOC4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-17T09:26:04Z

Compliance Officer

Brussels, Brussels
remote
Permanent
0 - 0 EUR / Yearly
Robert Half Talent Solutions is currently looking for a Compliance Officer (m/f/x) for one of its clients, a key player in the insurance sector.Why is this role right for you?At our client's organization, you will do more than simply fill a position, you will make a meaningful difference in people's lives. Their mission is to provide peace of mind and support to their customers through a passionate team that finds genuine purpose in its work. You will have the opportunity to contribute to this inspiring and rewarding mission.Your day-to-day responsibilitiesAs a Compliance Officer (m/f/x), you will join the Compliance Central Office. Reporting to the Head of Compliance and working closely with the CRO, your mission will be to safeguard the company's integrity and reputation by ensuring compliance with regulatory requirements and ethical standards.Your key responsibilities will include:<ul><li>Actively collaborating with a network of internal stakeholders to strengthen the effectiveness of compliance controls.</li><li>Identifying and analyzing compliance risks in close cooperation with the Head of Compliance.</li><li>Providing strategic advice to various departments on compliance-related matters.</li><li>Overseeing first-line control processes and ensuring their effectiveness.</li><li>Contributing to the development of action plans and monitoring programs in partnership with internal departments.</li><li>Ensuring that policies remain up to date in line with legal and regulatory developments.</li></ul>We are looking for a passionate professional with at least some relevant experience, who is eager to take on challenges in a dynamic environment. Does the following describe you?<ul><li>You hold a university degree in a relevant field (Law, Economics, Finance, IT, or equivalent).</li><li>You have at least 2 years of experience in a compliance or audit department within the financial services and/or insurance sector.</li><li>You possess a strong understanding of financial regulations, particularly those related to insurance and risk management.</li><li>You are Dutch or French native, with a good command of the other national language and English.</li><li>You are a team player who can work independently, demonstrates assertiveness, and has strong critical thinking skills.</li><li>You have excellent communication skills and are able to present and defend your ideas effectively.</li></ul>Why join our client?<ul><li>A competitive and attractive package: Benefit from a comprehensive salary package including flexible benefits (cafeteria plan, meal vouchers, bonus, insurance coverage, remote working, allowances, additional holidays, and more).</li><li>Work-life balance: Enjoy flexible working hours and up to three days of remote work per week.</li><li>Continuous development: Access a wide range of training opportunities to further expand your skills and take advantage of excellent short- and medium-term career growth prospects.</li><li>An inspiring environment: Join a company that values collaboration, innovation, and respect for every individual.</li></ul>Interested in this opportunity?Apply today and become part of a team where every day is an opportunity to make a difference. Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.<img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi45Mjk2OC4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-13T14:54:37Z

Head of Compliance

Brussels, Brussels
remote
Permanent
0 - 0 EUR / Yearly
Robert Half Talent Solutions is currently looking for a Head of Compliance (m/f/x) for a permanent position based in Brussels.Our client is an international leading insurance group serving both retail and business customers through insurance (life and non-life) and reinsurance activities.As part of its continued growth and development, the Group is establishing a specialised non-life insurance company in Belgium that will support international insurance activities through MGA and B2B2C business models across Europe. To strengthen the governance framework of this newly created entity, our client is looking to appoint a Head of Compliance.What you'll do :As Head of Compliance, you will be responsible for designing, implementing and overseeing the compliance framework of the Belgian insurance entity. Acting as a trusted advisor to senior management and the Board, you will play a key role in ensuring compliance with regulatory requirements while helping the business navigate an evolving regulatory environment.As Head of Compliance (m/f/x), your responsibilities will include:<ul><li>Implementing and managing the compliance function in line with regulatory expectations and industry best practices.</li><li>Monitoring legal and regulatory developments and assessing their impact on the organisation, in close cooperation with the Legal function.</li><li>Translating regulatory requirements into clear internal policies, procedures and practical guidance.</li><li>Establishing and maintaining a robust compliance risk assessment framework, including risk identification, evaluation and monitoring.</li><li>Developing and executing an annual risk-based compliance plan focused on key regulatory priorities.</li><li>Monitoring adherence to compliance policies and recommending appropriate corrective actions where necessary.</li><li>Preparing and presenting compliance reports to management, governance bodies and external stakeholders.</li><li>Building and maintaining constructive relationships with regulatory authorities and coordinating regulatory interactions.</li><li>Escalating significant compliance issues to senior management, the Board, Group Compliance and regulators when required.</li><li>Advising management and business stakeholders on compliance implications of strategic initiatives and business projects.</li><li>Promoting a strong compliance culture across the organisation through awareness initiatives and training programmes.</li><li>Managing whistleblowing-related alerts and ensuring appropriate follow-up.</li><li>Further developing the compliance function by combining strategic oversight with hands-on execution.</li><li>Ensuring alignment with Group compliance standards, policies and reporting requirements.</li></ul>Who you are :<ul><li>Master's degree in Law, Finance, Economics, Auditing or a related discipline.</li><li>Certified compliance officer for the insurance sector</li><li>Minimum 8 years of relevant experience within Compliance in a regulated financial services environment.</li><li>Strong expertise in Non-Life insurance compliance</li><li>Strong understanding of the insurance sector and its regulatory framework.</li><li>Proven knowledge of applicable financial services regulations and compliance requirements.</li><li>Experience in, or solid understanding of, risk management and operational audit principles.</li><li>Demonstrated experience interacting with supervisory authorities.</li><li>Strong knowledge of Solvency II governance, compliance and internal control framework requirements.</li><li>Excellent communication and stakeholder management abilities.</li><li>Fluent in English and in either French or Dutch.</li></ul>What's in it for you :<ul><li>A unique opportunity to join a newly established insurance entity within a large international listed group.</li><li>A strategic leadership position with significant visibility and interaction with senior management and regulatory authorities.</li><li>A dynamic, international and multicultural work environment.</li><li>A competitive and comprehensive remuneration package, including an attractive range of fringe benefits.</li><li>Flexible income plan allowing optimisation of part of the compensation package.</li><li>An open and collaborative corporate culture where initiative and ideas are valued.</li><li>A flat organisational structure encouraging close collaboration across functions and management levels.</li><li>Extensive learning and professional development opportunities.</li><li>Hybrid working arrangements with up to 50% homeworking.</li><li>The opportunity to play a key role in building and shaping the compliance framework of a growing insurance business.</li></ul>Interested in this position of Head of Compliance (m/f/x) at a young and dynamic company? Apply today. Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.<img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi44NTQ0OS4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-14T13:30:11Z

Quality & Experience Manager

Groot-Bijgaarden, Flemish Brabant
remote
Uitzendopdracht met optie vast
6500 - 6500 EUR / Monthly
Robert Half is voor een klant op zoek naar een Quality & Customer Experience Manager (m/v/x) voor een bedrijf in Groot-Bijgaarden.Onze klant is een toonaangevende internationale speler met een uitgebreid netwerk van vestigingen verspreid over verschillende Europese landen. De organisatie staat bekend om haar klantgerichte aanpak, sterke groeiambities en focus op kwaliteit, innovatie en continue verbetering. Ter versterking van het team zijn zij momenteel op zoek naar een Quality & Customer Experience Manager.Jouw verantwoordelijkheden<ul><li>Je bewaakt en evalueert de kwaliteit van klantinteracties bij externe commerciële partners en ziet toe op het behalen van hoge kwaliteits- en servicenormen.</li><li>Je organiseert en begeleidt calibratiesessies om kwaliteitscriteria en evaluatiemethodieken te standaardiseren.</li><li>Je ontwikkelt en implementeert feedbackprocessen om prestaties te verbeteren en kwalitatieve dienstverlening te stimuleren.</li><li>Je monitort en analyseert de kwaliteit van service-, retentie- en klantcontactmomenten binnen verschillende Europese markten.</li><li>Je zet mystery shopping-programma's op en beheert deze om klantbeleving, dienstverlening en operationele processen te evalueren.</li><li>Je identificeert verbeterpunten binnen de volledige customer journey en werkt initiatieven uit om de klanttevredenheid verder te verhogen.</li><li>Je werkt nauw samen met opleidings- en operationele teams om kwaliteitsinzichten om te zetten in gerichte coaching en ontwikkelingsprogramma's.</li><li>Je volgt klantentevredenheidsmetingen en operationele KPI's op en vertaalt deze naar concrete verbeteracties.</li><li>Je stelt duidelijke rapporteringen en analyses op voor het management en andere stakeholders.</li></ul>Jij herkent jezelf in onderstaande<ul><li>Je beschikt over een bachelordiploma of gelijkwaardige ervaring.</li><li>Je hebt minstens 3 tot 5 jaar relevante ervaring binnen quality management, customer experience of een gelijkaardige functie.</li><li>Je combineert sterke analytische vaardigheden met het vermogen om data om te zetten in bruikbare inzichten en aanbevelingen.</li><li>Je hebt ervaring met het analyseren van klantfeedback, kwaliteitsmetingen en operationele prestaties.</li><li>Je werkt vlot met Microsoft Office, met een uitstekende kennis van Excel en PowerPoint.</li><li>Ervaring met Power BI en kwaliteitsmonitoringstools is een belangrijke troef.</li><li>Je communiceert vloeiend in het Engels en hebt daarnaast een goede kennis van het Nederlands en/of Frans.</li><li>Je bent een sterke communicator en weet verschillende teams en stakeholders te verbinden.</li><li>Je voelt je comfortabel in een internationale omgeving en bent bereid om regelmatig binnen Europa te reizen.</li><li>Je bent klantgericht, resultaatgedreven en hebt een passie voor continue verbetering.</li></ul>Onze klant biedt<ul><li>Een uitdagende functie binnen een financieel gezonde en internationaal groeiende organisatie.</li><li>De mogelijkheid om impact te maken op de customer experience binnen verschillende Europese markten.</li><li>Een professionele werkomgeving waar initiatief, ondernemerschap en samenwerking centraal staan.</li><li>Ruimte voor persoonlijke ontwikkeling via opleidingen, coaching en doorgroeimogelijkheden.</li><li>Een aantrekkelijk salaris aangevuld met extralegale voordelen.</li><li>Flexibele werkmogelijkheden en aandacht voor een gezonde work-life balance.</li><li>Een dynamische en collegiale werksfeer binnen een multiculturele omgeving.</li></ul>Interesse? Solliciteer vandaag nog met referentienummer 000514697! Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.<img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi4yMjEzOC4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-27T07:00:09Z

Conseiller Clientèle

Manage, Hainaut
remote
Uitzendopdracht
2500 - 3500 EUR / Monthly
Pour l'un de ses clients de la région de Manage, Robert Half est à la recherche d'un Conseiller Clientèle (h-f-x) FR/EN pour une mission d'intérim à temps plein.Notre client est une société active dans le secteur industriel, reconnue pour son savoir-faire et la qualité de son accompagnement client. Vous rejoindrez une entreprise dynamique où règnent un esprit d'équipe, une culture orientée service et un environnement de travail stimulant.Vos principales responsabilités pour ce poste de Conseiller Clientèle (h-f-x) :<ul><li>vous êtes le premier point de contact téléphonique des clients ;</li><li>vous prenez en charge les appels entrants et assurez un accueil professionnel et qualitatif ;</li><li>vous répondez aux questions des clients et apportez des solutions adaptées à leurs demandes ;</li><li>vous fournissez des informations précises concernant les tarifs, délais de livraison, etc ;</li><li>vous assurez le suivi administratif des demandes reçues ;</li><li>vous collaborez avec les différents départements afin de garantir une satisfaction client optimale.</li></ul>Le profil recherché pour ce poste de Conseiller Clientèle (h-f-x) :<ul><li>vous justifiez idéalement d'une première expérience en service clientèle, centre d'appels ou fonction similaire ;</li><li>vous maîtrisez parfaitement le français et disposez d'un bon niveau d'anglais, tant à l'oral qu'à l'écrit ;</li><li>vous possédez d'excellentes aptitudes en communication et un réel sens du service ;</li><li>vous êtes à l'aise au téléphone et appréciez les contacts quotidiens avec les clients ;</li><li>vous êtes organisé, orienté solutions et capable de gérer plusieurs demandes simultanément ;</li><li>vous êtes disponible rapidement pour une mission d'intérim jusqu'à la fin de l'année.</li></ul>Notre offre pour ce poste de Conseiller Clientèle (h-f-x) :<ul><li>un salaire brut mensuel compris entre 2.500 € et 3.500 €, en fonction de votre expérience ;</li><li>une opportunité d'intégrer une entreprise active dans un secteur industriel stimulant ;</li><li>une fonction variée avec de nombreux contacts clients ;</li><li>une mission d'intérim à temps plein avec un démarrage rapide ;</li><li>une expérience enrichissante au sein d'un environnement professionnel, dynamique et collaboratif.</li></ul> Vous êtes intéressé par ce poste de Conseiller Clientèle (h-f-x) et vous correspondez aux critères de cette recherche ? Envoyez-nous rapidement votre CV en mentionnant la référence 000515113 et, si vous correspondez aux attentes de notre client, nous vous recontacterons rapidement !Robert Half SRL et Robert Half Project Sourcing SRL traitent les données des candidats qui sont nécessaires pour mener à bien le processus de candidature. Vous trouverez plus d' informations sur la protection des données, en particulier sur vos droits légaux, à <a href="https://www.roberthalf.com/be/fr/vie-privee">https://www.roberthalf.com/be/fr/vie-privee</a>. <img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi43OTkzMC4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-17T13:05:51Z

Credit Risk Analyst (m/f/x)

Antwerpen, Antwerpen
remote
Permanent
0 - 0 EUR / Yearly
Robert Half is looking for an EMEA Credit Risk Analyst to strengthen the Credit & Risk function for one of our clients.Our client is a leading international organization operating across multiple countries within the distribution and industrial solutions sector. With a strong presence throughout EMEA, the business is investing heavily in process excellence, automation, and finance transformation initiatives.Key Responsibilities OVERDUE MANAGEMENT<ul><li>Oversee the collection of overdue accounts (including intercompany), ensuring timely action and resolution of disputes or payment issues.</li><li>Define monthly collection targets for local finance teams.</li><li>Implement initiatives to reduce DSO and overdue balances.</li><li>Work closely with Sales and Legal teams to negotiate and formalize payment solutions.</li><li>Maintain up-to-date knowledge of relevant local and international credit-related regulations.</li><li>Take a proactive approach in supporting local credit controllers to manage and recover outstanding debts.</li><li>Organize monthly credit committee meetings with local Finance Managers/Credit Controllers.</li><li>Support audit activities related to credit and collections.</li></ul> CREDIT RISK MANAGEMENT<ul><li>Evaluate the creditworthiness of new and existing customers in line with company policies.</li><li>Monitor the credit portfolio to identify risk exposures and report concerns to management.</li><li>Approve or withhold the release of blocked sales orders due to overdue balances or credit limit breaches.</li><li>Provide guidance and expertise to local credit managers.</li></ul> POLICY & PROCESS DEVELOPMENT<ul><li>Review and improve the effectiveness of the credit control framework to strengthen profitability and minimize bad debt with a focus on simplification, digitalization, and continuous enhancement.</li><li>Ensure adherence to internal controls, legal requirements, and industry standards.</li><li>Design, document, and oversee local processes, working with regional teams to standardize procedures in line with Group standards.</li><li>Participate in FIT/GAP analyses for M&A integration, ensuring correct adoption of OtC processes and delivering training where required.</li></ul> STAKEHOLDER MANAGEMENT<ul><li>Build and maintain strong working relationships with local finance teams and other business stakeholders.</li><li>Coordinate with external parties such as collection agencies and legal advisors when necessary.</li></ul> REPORTING<ul><li>Prepare regular reports on overdue accounts and collection performance.</li><li>Present risk and overdue management updates to the Regional OtC Lead.</li><li>Provide regional insights on credit performance and collection results to management.</li></ul> Your Profile<ul><li>Bachelor's degree in finance & accounting, business or a related field.</li><li>At least 3 years of experience in credit management, collections or risk management roles.</li><li>Strong knowledge of credit risk assessment, collections processes and legal aspects of bad debt recovery.</li><li>Familiarity with AR accounting entries and analysis.</li><li>Advanced computer skills in ERP systems, preferably in Dynamics D365.</li><li>Proficient Excel knowledge, experience with PowerApps and PowerBi is a plus.</li><li>Cultural awareness: to be able to work with different cultures and in multiple countries.</li><li>Critical thinking skills needed to mitigate credit risk and maintain the credit control system.</li><li>Good knowledge of English. Any other language is a plus.</li><li>Solid understanding of local and international credit control laws and regulations.</li><li>Willing to travel on occassion.</li></ul>Compensation & BenefitsOur client offers a competitive compensation package aligned with the scope and visibility of this role, including:<ul><li>Competitive fixed salary based on experience and expertise (60-70K)</li><li>Annual performance bonus</li><li>13th-month salary</li><li>Company car with fuel/charging card</li><li>Comprehensive group insurance</li><li>Hospitalization insurance</li><li>Meal vouchers</li><li>Net expense allowance</li><li>Eco vouchers</li><li>Mobile phone package</li><li>Generous holiday entitlement (30 days), including additional company leave days</li><li>Hybrid working model with up to 2 days of remote work per week</li><li>Flexible working environment with core business hours and autonomy in organizing your schedule</li></ul>Interested in this role? Please let us know. Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. <img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi45MDI0My4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-26T15:07:55Z

Parttime Finance & Office Support

Kontich, Antwerp
remote
Uitzendopdracht met optie vast
3500 - 3500 EUR / Monthly
Parttime Finance & Office Support (m/v/x), regio KontichVoor een creatieve werkomgeving in Kontich zoeken we een parttime Finance & Office Support die mee instapt in een brede, ondersteunende rol. Je komt terecht in een kleine structuur met veel externe samenwerkingen, waardoor er veel administratie en factuurverwerking is en waar flexibiliteit en zelfredzaamheid belangrijk zijn.De functie is deeltijds (50%) en flexibel in te vullen. Start is bij voorkeur vanaf mei.TakenpakketFinance & administratieFacturatie<ul><li>Inboeken van:<ul><li>Aankoopfacturen;</li><li>Verkoopfacturen.</li></ul></li><li>Kasverrichtingen;<ul><li>(bankverrichtingen worden door een collega opgevolgd).</li></ul></li><li>Debiteurenbeheer: opvolging via mail;</li><li>Beheer en opvolging van verzekeringen.</li></ul>Office & facility<ul><li>Praktisch beheer van het kantoor;</li><li>Onthaal van bezoekers en klanten;</li><li>Algemene office support.</li></ul>wagenpark (ondersteunend)<ul><li>Opvolging van het wagenpark (contracten, einddata, …).</li></ul>Profiel<ul><li>Je bent praktisch, hands-on en zelfstandig;</li><li>Je ziet werk en trekt je plan;</li><li>Je werkt nauwkeurig en communiceert vlot;</li><li>Talen:<ul><li>Nederlands: zeer goed;</li><li>Engels: goed;</li><li>Frans: voldoende.</li></ul></li></ul>Aanbod<ul><li>Deeltijdse functie (50%), flexibel in te vullen;</li><li>Maaltijdcheques (€8);</li><li>Groepsverzekering;</li><li>Hospitalisatieverzekering;</li><li>ADV-dagen;</li><li>Ecocheques;</li><li>PC 200;</li><li>MacBook & iPhone;</li><li>Glijdende uren;</li><li>Abonnementen voor benodigde software.</li></ul>Interesse in deze functie? Solliciteer met vermelding van referentienummer 000510425. Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. <img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi4wOTI5MC4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-17T10:17:18Z