Administrative, HR and customer support salary trends

Name: Salary negotiations
Creator: Robert Half

2027 Netherlands Salary Guide

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As administrative, HR and customer support roles become more technically demanding and their scope evolves, employers are placing greater value on professionals with specialized skills and experience. In some cases that means exceeding budgeted salary ranges to secure talent.

Candidates who pair technical aptitude with strong communication skills and sound judgment can command higher pay, as competition remains strong for roles where service quality and operational efficiency are critical.

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Salaries by job category

The salaries below default to national averages. Select a job category to find figures for a specific job. Starting compensation — pay for someone new to a role — can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.

Human Resources

Logistics & Purchasing

Management Support

Office Support

Sales

Student Jobs

Job title

25th percentile

50th percentile

75th percentile

HR Business Partner

67500

73750

84250

HR Generalist

53000

60000

68250

HR Officer

47500

53000

57250

Recruiter - Talent Acquisition Specialist

40750

47250

54000

HR Assistant

37250

42250

46250

25th percentile

The candidate is new to the role or has limited experience and is building necessary skills.

50th percentile

The candidate has moderate experience in the role, meets most requirements or has equivalent transferrable skills, and may also have relevant certifications.

75th percentile

The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.

2027 administrative, HR and customer support compensation trends

Insights at a glance

56%

of hiring managers are offering salaries above their planned ranges to secure top talent.

64%

cite the need to secure candidates with specialized skills as a reason.

38%

are paying more for professionals with generative AI skills.

Specialized skills commanding premiums

Professionals with the following skills may command higher pay:

Generative AI solutions use

HRIS/LMS

Supply chain

Social media

CRM

Analysis and research skills

Salary negotiations

Administrative and HR professionals with specialized, in-demand expertise have greater leverage in salary negotiations as employers increasingly reward hard-to-find skills with targeted pay premiums.

74%

of managers are willing to negotiate base pay

44%

say candidates frequently negotiate higher salaries based on specialized skills

17%

of professionals struggle with knowing their market worth

Rewards that motivate career moves

When base pay is similar, administrative, HR and customer support professionals weigh other factors heavily when considering a job change. Benefits, perks and incentives can help companies strengthen offers and stand out to in-demand candidates. Top benefits and perks that would motivate a job change include:

Work‑life balance and flexibility

Hybrid work options, flexible work schedules, unpaid leave, sabbaticals and leaves of absence

Financial

Bonuses, commuting discounts, home office equipment allowance

Explore the perks and benefits page

Roles, skills and certifications on the rise

Salary growth above the 2% average in administrative, HR and office support is expected for roles that require strong organizational, communication and operational skills, combined with the ability to coordinate people, processes and business activities. Roles that have seen above-average growth are:

Office Manager (4,6%)

Recruiter - Talent Acquisition Specialist (3,3%)

HR Generalist (3,0%)

Supply Chain Assistant/Officer (2,7%)

Administrative professionals are expanding their technical capabilities to keep pace with AI adoption, workplace technology and evolving business needs. The skills being prioritized include:

Basic AI-assistants

Office productivity tools

Basic data handling

Digital communication platforms

Qualifications and specialized expertise can justify higher pay when they demonstrate technical knowledge, industry expertise and the ability to support complex business operations.

Qualifications that can boost pay include:

HBO degree logistics management

HBO degree supply chain management

STC logistics programme

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Trends and salaries by professional field

Get projected 2027 starting salaries and salary insights in other professional fields.

Finance and accounting

The salary benchmarks in the Netherlands Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. We factor in current and projected demand, talent supply and key market conditions. We gain additional local insights from our talent solutions professionals in offices across the country.

Non-salary data is based on online surveys developed by Robert Half and conducted by an independent research firm. Respondents include hiring managers and workers at small-to-midsized enterprises (20-249 employees), and large (250-plus employees) private, publicly listed and public sector organizations across the Netherlands.