7 results for Head Customer Success Customer Success Director in Kawasaki

Customer Success Manager [ESG Software] Company Profile<ul><li>A US-based SaaS company supporting global companies on their Finance Transformation and ESG initiatives is now launching a local Customer Success team and looking for its first Customer Success Manager.</li></ul>The Role<ul><li>As a Customer Success Manager you will be the first point of contact for all customers in Japan, managing the full lifecycle from onboarding, adoption, identifying growth opportunities and maximising customers' return on investment</li><li>Maintain close relationships with management, product sponsors and other key stakeholders throughout the customer lifecycle</li><li>Work cross-functions/regions in a fast-paced international setting; reporting to the APAC Head of CS</li><li>Act as a trusted advisor for customers as it relates to best practices, workflows, and management business reviews</li></ul>Your Skills <ul><li>Minimum of 2 years of experience in Customer Success or Account Management role</li><li>Preferably prior experience partnering with enterprise customers supporting SaaS applications</li><li>Strong communication and presentation skills</li><li>Engaging, proactive, eager to learn</li><li>Japanese (native level) / English (business level)</li></ul>Location TokyoSalary10 - 13 million yenSelling points<ul><li>Start-up in Japan, whilst being backed by an established US-based software company</li><li>A great opportunity to be the founding member of the CS organization in Japan</li><li>Highly international, extensive collaboration within APAC</li><li>CS organization is the most stable team in the region with very high retention</li></ul> Reference Number: 06940-0013114423By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuOTM2OTIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Account Manager [E-Commerce SaaS] Company Profile <ul><li>An e-commerce acceleration platform is expanding in Japan and across Asia and now looking for an Account Manager, as employee #3 in Japan, reporting directly to the Head of APAC.</li></ul>The Role <ul><li>As the Account Manager you will be developing relationships with the largest E-Commerce platforms and most reputable brands</li><li>Primarily your role will be to work with prospective customers throughout the sales cycle to perform demos, uncover business problems and match them the solution and customer onboarding (no sales quota)</li><li>Lead post-sales and account management ie educating users on the latest SaaS platform features and building internal processes and workflows</li><li>Become an expert on the platform and act as a subject matter expert at webinars and events</li></ul>Your Skills <ul><li>2+ years experience in a Retail Media platform ie Amazon, Rakuten, Criteo etc.</li><li>Knowledge and hands-on experience with digital advertising</li><li>Ability to engage and manage customer relationships, preferably as an Account Manager, Pre-sales, Consulting or Customer Success</li><li>Great interpersonal skills, team player and customer service-focused attitude</li><li>Ability to work in an ambiguous, fast-paced, start-up-like environment</li><li>Japanese (Native) / English (Business level)</li></ul>Location Tokyo Salary 7 - 8 million yen Selling points <ul><li>Global market leader in its segment, experienced over 900% YoY growth!</li><li>Highly competitive solution, continuously capturing business from competitors</li><li>Flat organization, join as an early member of its APAC business</li><li>Highly flexible; fully remote, subject to meeting customers/events</li></ul> Reference Number: 06940-0013080326 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNTE5NzEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Product Manager Company Profile<ul><li>The client is a recently IPO-ed online platform where retail investors can exchange information and learn about investments from experts through its contents.</li><li>The platform has its own AI trained on technical analysis, which is trained on technical analysis, providing users with advanced features such as trade evaluation.</li><li>The company has a strong growth plan and has been rapidly expanding within the past few years.</li></ul>The Role<ul><li>Develop and execute growth strategies to enhance user acquisition and engagement.</li><li>Create and maintain product roadmaps aligned with business goals.</li><li>Collaborate with cross-functional teams to launch customer-focused features.</li><li>Leverage market research and feedback to identify product opportunities.</li><li>Define and track KPIs to measure product success.</li></ul>Your Skills <ul><li>Experience as a Product Manager in retail investing (e.g., PayPay Securities, Rakuten Securities).</li><li>Strong understanding of retail investment products and customer behavior.</li><li>Strategic mindset with excellent communication and collaboration skills.</li><li>Business level Japanese & English</li></ul>Location TokyoSalary8 - 12 million yenSelling points<ul><li>Recently IPO-ed, stock purchase plan.</li><li>Global & Agile environment</li><li>Fully Remote</li></ul>Reference Number: 06940-0013141476By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuNjcxMjUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Head of Growth (FinTech) Company Profile<ul><li>The client is an online platform where retail investors are able to exchange information and learn about investments from experts through its contents.</li><li>The platform has its own AI trained on technical analysis, which users can utilize various analytical features such trade evaluation.</li><li>The company has a strong growth plan and has been rapidly expanding within the past few years.</li></ul>The Role<ul><li>Design and implement strategic growth marketing plans aligned with revenue targets.</li><li>Manage and enhance acquisition channels including paid media, SEO, influencer campaigns, affiliate marketing, and display advertising.</li><li>Streamline user onboarding to accelerate activation, reduce churn, and improve customer value.</li><li>Evaluate current acquisition and retention strategies, conduct competitive research, and gather user insights to refine approach.</li><li>Collaborate closely with product, engineering, UX/UI, QA, and support teams to deploy new features.</li><li>Identify pain points in the user journey and develop data-driven solutions by experimenting and validating ideas.</li><li>Align product roadmaps with business strategies.</li></ul>Your Skills <ul><li>Proven experience driving product growth, especially in B2C environments.</li><li>Expertise in customer acquisition and retention strategies.</li><li>Strong understanding of user behavior with a history of developing user-friendly, high-impact products and features.</li><li>Thrives in fast-moving, high-energy settings and is adaptable to change.</li><li>Excellent communication skills for cross-functional collaboration across different teams and stakeholders.</li><li>Demonstrated success in increasing daily and monthly active users and improving retention.</li><li>Native Japanese & Business level English</li></ul>Location TokyoSalary10 - 20 million yenSelling points<ul><li>Opportunity to become an executive quickly.</li><li>Recently IPO-ed, stock purchase plan.</li><li>Global environment</li><li>Agile environment</li><li>Fully Remote</li></ul> Reference Number: 06940-0013097223By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuOTI0ODAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Sr. Manager, InsurTech Company Profile<ul><li>Global Insurtech company that uses AI to help their clients make better decisions, such as detecting fraud and improving claims processing.</li></ul>The Role<ul><li>Lead smooth technology rollouts and support launches.</li><li>Maintain regular communication with senior insurance leaders, addressing trends and identifying opportunities.</li><li>Encourage client advocacy through testimonials and case studies.</li><li>Collaborate with sales, product, and global teams on pilots, renewals, and expansion.</li><li>Identify ways to enhance client strategies.</li><li>Provide client feedback to influence product development and sales</li></ul>Your Skills <ul><li>Native-level Japanese and fluent English.</li><li>6+ years managing key accounts within the insurance sector.</li><li>Professional demeanor and comfortable to engage with senior stakeholders.</li><li>Previous success in high-touch relationship management.</li><li>Consultative mindset.</li></ul>Location TokyoSalary16 - 20 million yenSelling points<ul><li>Work in an environment with forward-thinking, growth-oriented teammates.</li><li>Fully Remote option available.</li><li>International environment with successful global footprint.</li></ul> Reference Number: 06940-0013140465 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuNTE3MzkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Sales Manager Company Profile<ul><li>Innovative Retail DX (SaaS) firm is revolutionizing the way businesses in retail and manufacturing operate. With a strong presence in global markets and an exciting expansion into Japan, this company leads its industry with cutting-edge technology that needs no/low-code and is easy to integrate and use.</li></ul>The Role<ul><li>Own revenue generation and executive relationships within the assigned territory.</li><li>Lead in-depth sales presentations of the enterprise software.</li><li>Drive complex sales cycles from prospecting to deal closure.</li><li>Develop sales strategies based on customer business requirements and propose solutions.</li><li>Manage business plans, prepare proposals, and support RFI/RFP/RFQ processes.</li></ul>Your Skills <ul><li>5+ years of proven success in selling complex enterprise software.</li><li>Strong presentation skills and ability to communicate effectively with executives and diverse audiences.</li><li>Experience in developing new accounts and building multi-level relationships.</li><li>Proven track record in selling software solutions, with experience in value-based or solution selling.</li><li>Experience selling into broader retail market is a plus.</li></ul>Location TokyoSalary20 - 24 million yenSelling points<ul><li>Exciting opportunity to work with a powerful solution in a rapidly expanding, untapped market.</li><li>Help transform companies by moving them away from outdated legacy systems and into the future of technology.</li><li>Join a dynamic, international team with strong leadership and growth potential in Japan.</li><li>Play a key role in representing specialized retail sectors within the Japanese market.</li><li>Enjoy full remote, flexible work environment.</li></ul>Reference Number: 06940-0013102301By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/eXVpbmEua2FuYXphd2EuMjk0NDUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Sr. Manager of Business Development, Mobility Vertical Company Profile<ul><li>Renowned accelerator and venture capital firm with a big global presence with over 40 locations.</li></ul>The Role<ul><li>Develop and implement growth strategies for the Mobility vertical, fostering partnerships and ensuring success.</li><li>Plan and execute tailored sessions and activities for startups and stakeholders in the accelerator program.</li><li>Cultivate and manage strong relationships with corporate clients, overseeing contract renewals and onboarding efforts.</li><li>Forge connections with media, incubators, investors, and other strategic partners to expand the ecosystem.</li><li>Manage outreach to mentors and advisors involved in the accelerator program.</li><li>Plan and execute marketing campaigns and outreach activities to promote the program.</li></ul>Your Skills <ul><li>Native Japanese speaker and business-level proficiency in English.</li><li>Over 2 years of successful experience in consulting or strategic account management within the Automotive or Mobility sector.</li><li>Passion for the startup ecosystem and entrepreneurship.</li><li>Dedicated to catalyzing impactful change within leading Japanese corporations.</li><li>Exceptional communication skills to engage effectively with stakeholders across all levels.</li><li>Strong client facing & project management experience.</li></ul>Location TokyoSalary12 - 13.5 million yenSelling points<ul><li>Great culture around teamwork and intellectual curiosity within a diverse employee.</li><li>Access to an international network and an entrepreneurial culture.</li><li>Opportunity to build relationships and initiatives with MNCs and startups, ensuring career growth and support from a dedicated team.</li></ul> Reference Number: 06940-0013110662By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuOTExMTQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">