<p><span style="text-decoration: underline;"><strong>Key responsibilities</strong></span></p><ul><li>Identifying and understanding customer journey for Chatbot implementation, create suitable process flow of use cases.</li><li>Review and analysis chat utterances from customer/bot conversation, design questions based on the analysis result.</li><li>Identify flaw or improvement area of Chatbot by collecting customer feedback and review Q/A.</li><li>Helping to optimize efficient communication with customers based on requirement of different digital channels, ensuring tone of voice, team policies and compliance requirements are met.</li><li>Speak out and negotiating with stakeholders where necessary, to ensure the quality standards or for the sake of customer experience.</li><li>Provide advice and guidance to Conversation Designers on Chatbot content.</li><li>Identify and escalate matters of concern.</li><li>Ensure both internal rules and external regulatory requirements are adhered to.</li></ul><p><br /><span style="text-decoration: underline;"><strong>Requirements</strong></span></p><ul><li>Solid understanding of business knowledge in either Banking or Credit Card.</li><li>Excellent communication skills, able to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.</li><li>Solid documentation writing and editorial methodologies, drive the delivery of written scripts in Traditional Chinese/Simplified Chinese/English language.</li><li>Good understanding of customer experience, strong customer centric vision and good sense of sympathy, able to design Chatbot answers from customer's perspective.</li><li>Good logical thinking skill, able to analysis and spot proper patterns via large amount of raw materials</li><li>Strong excel skill, familiar with advance features.</li><li>Good team work sprit, highly collaboration with team mates.</li><li>Familiar with digital channels such as WeChat, WhatsApp and Mobile x will be a plus.</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2Fyb2wuRmFuLjE3Nzk5LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
Central and Western District, Central and Western District
remote
Permanent
28000 - 32000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A MNC tech related company is looking for a Strategic Account Management Manager. They are looking for someone with solid Account Management experience. There is quarterly bonus around 35% which is very achievable.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Building strong customer relationship with the customer's key stakeholders to penetrate key accounts through solid understanding business drivers.</li><li>Analyzing customer's business needs, challenges and technical requirements to provide bespoke device protection solutions to meet the customer's business needs.</li><li>Developing and driving strategic and multi-lined business account plans to ensure accounts are managed and continuously grown.</li><li>Managing all customer requirements, needs, issues as well as end-to-end flow of customer journey to professionally.</li><li>Develop and implement business solutions continuously. Manage the projects' status and ensure to be delivered on time.</li><li>Take lead in new project management & implementation</li><li>Daily tracking and reporting on subscriptions and the status of customer base</li><li>Conducting quarterly business reviews with customers to identify and develop new sales opportunities and prepare sales action plan accordingly.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Around 3-5 years in key account management and business development, preferably in electrical appliance retail or Telecom industry. </li><li>Highly motivated, pro-active and organized self-starter with ability to work independently is essential. Ability to plan, prioritize & meet deadlines.</li><li>Highly adaptable with ability to be a quick learner of new products and services.</li><li>Highly developed analytical skills for business decisions.</li><li>Excellent interpersonal, communication and storytelling skills.</li><li>Fluent in English and Cantonese.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>Reference Number: 67010-0013253116</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi4zNDk2MC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading logistics company in the market. They are looking for an Assistant Key Account Manager to join their firm</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong><br /> * Act as the central point of contact for assigned overseas offices and local teams, facilitating seamless communication and coordination</p><ul><li>Work closely with regional branches to identify solutions for customer<br /> Handle client accounts, defining standard operating procedures and performance metrics<br /> * Responsible for quotations and pricing for key accounts<br /> *challenges<br /> * Gather market intelligence and share insights with internal stakeholders to inform decision-making</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>* Bachelor degree; in business, logistics, or supply chain management<br /> * Min. 5+ years of relevant experience in the transportation, freight forwarding, or logistics industry<br /> * Proven track record of success in an account management or senior sales role.<br /> * Excellent organisational skills with the ability to multitask, prioritise, and work effectively under pressure.<br /> * Strong proficiency in using technology and software to manage client relationships<br /> * Fluency in Chinese and English, including Mandarin, both verbal and written</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. 67010-0013266161</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/TmF0YWxpZS5MYW0uNzAyMTUuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span></p><p>Join a global logistics leader headquartered in Hong Kong offering competitive remuneration and growth opportunities.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Identify and secure new business while growing existing accounts.</li><li>Develop tailored supply chain solutions to meet client needs.</li><li>Build and maintain strategic relationships across industries.</li><li>Collaborate with regional/global teams to drive commercial growth.</li><li>Ensure smooth execution of client delivery through robust pre- and post-sales processes.</li><li>Lead efforts in expanding the company's footprint and exploring new market opportunities.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Degree in Logistics Management or related disciplines.</li><li>Minimum 8 years of experience in a client-facing role, ideally in freight forwarding.</li><li>Skilled in consultative selling with proven ability to win major clients.</li><li>Strong knowledge of supply chain solutions and logistics processes.</li><li>Proficient in English and Chinese; tech savvy with MS Office skills.</li><li>Ability to influence stakeholders and design client-centric solutions.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. 67010-0013287815 </em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyY28udGFtLjc1NTkwLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
