<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>International Trading business across Hong Kong, the Philippines and Africa.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ol><li><strong>IT Infrastructure Management:</strong></li></ol><ul><li>Set up, configure, and maintain IT infrastructure, including cloud services, Microsoft 365, email systems, storage solutions, video conferencing systems, security systems (e.g., firewalls), and backups.</li><li>Build and manage server rooms, ensuring proper cabling, connectivity, and hardware organization.</li><li>Install and maintain CCTV systems.</li></ul><ol start="2"><li><strong>Network and Hardware Support:</strong></li></ol><ul><li>Set up and troubleshoot Wi-Fi networks, phone systems, and office IT equipment (e.g., computers, printers, peripherals).</li><li>Provide instant onsite IT support for internal staff, including quick responses to connectivity and hardware issues.</li></ul><ol start="3"><li><strong>Meeting Room and Event Support:</strong></li></ol><ul><li>Set up, test, and maintain IT and AV systems for meeting rooms and ensure proper functioning during conferences or events.</li><li>Offer immediate troubleshooting during urgent or high-profile meetings.</li></ul><ol start="4"><li><strong>User Support (Helpdesk):</strong></li></ol><ul><li>Act as a first point of contact for IT issues, providing hands-on assistance and remote support when necessary.</li><li>Communicate effectively with end users, predominantly Cantonese speakers, with basic English and Mandarin support.</li></ul><ol start="5"><li><strong>Security & Compliance:</strong></li></ol><ul><li>Manage and monitor IT security systems, including firewalls and anti-virus tools, to ensure data and systems safety.</li><li>Perform regular assessments and apply updates for compliance and system integrity.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Proven experience in IT Support, Infrastructure, or Systems Administration roles.</li><li>Familiarity with cloud platforms (e.g., Microsoft 365, Azure) and on-premises IT environments.</li><li>Proficient in setting up and managing networks, Wi-Fi, storage, and backup solutions.</li><li>Hands-on experience with meeting room AV systems, CCTV installation, and server room management.</li><li>Strong problem-solving skills with the ability to handle multiple priorities efficiently.</li><li>Language proficiency: Fluent in Cantonese, with basic communication skills in English and Mandarin.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>Reference Number: 67010-0013278868</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VmljdG9yaWEuVHNhbmcuMDc5NzcuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A prominent and reputable institution specializing in delivering high-quality offerings to the community, with a strong commitment to innovation and operational excellence.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li><strong>Strategic Leadership:</strong></li></ul><ul><ul><li>Define and execute the strategy for AIOps implementation within the infrastructure domain, ensuring alignment with organizational goals.</li><li>Collaborate with cross-functional teams (engineering, IT operations, and data science) to identify areas for automation, optimization, and enhanced system management.</li></ul></ul><ul><li><strong>AIOps Development and Execution:</strong></li></ul><ul><ul><li>Lead the design and development of AI-driven solutions, integrating advanced analytics, machine learning (ML), and automation to streamline IT operations such as monitoring, incident management, and capacity planning.</li><li>Oversee the implementation of AIOps tools and frameworks to manage complex IT systems, ensuring minimal downtime and proactive problem resolution.</li><li>Ensure integration of AIOps solutions with existing IT Service Management (ITSM) tools and monitoring platforms.</li></ul></ul><ul><li><strong>Analytics and Optimization:</strong></li></ul><ul><ul><li>Implement predictive and prescriptive analytics to forecast system performance, automate root-cause analyses, and optimize resource utilization.</li><li>Use AI/ML models to improve system uptime, resilience, and scalability while reducing manual workload and operational overheads.</li></ul></ul><ul><li><strong>Architecture and Ecosystem Development:</strong></li></ul><ul><ul><li>Develop a scalable AIOps architecture that integrates with current and future IT systems.</li><li>Create frameworks for continuous monitoring, performance tuning, and fault tolerance across multi-cloud environments, on-premises infrastructure, and hybrid models.</li></ul></ul><ul><li><strong>Team Leadership and Mentorship:</strong></li></ul><ul><ul><li>Build and lead a high-performing team of data scientists, AI engineers, and infrastructure specialists by fostering a culture of innovation and collaboration.</li><li>Provide mentorship and training on AIOps solutions and best practices across teams.</li></ul></ul><ul><li><strong>Stakeholder Collaboration:</strong></li></ul><ul><ul><li>Partner with business and technical stakeholders to understand operational challenges and translate them into data-driven solutions.</li><li>Communicate and advocate for the value of AIOps development to C-level executives and other key decision-makers.</li></ul></ul><ul><li><strong>Compliance and Security:</strong></li></ul><ul><ul><li>Ensure AIOps frameworks align with organizational cybersecurity and data privacy policies.</li><li>Stay updated on AI ethics, compliance, and regulatory trends globally to maintain the responsible use of AI tools.</li></ul></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li><strong>Education:</strong></li></ul><ul><ul><li>Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field is required. Master's degree or MBA is preferred.</li></ul></ul><ul><li><strong>Experience:</strong></li></ul><ul><ul><li>10+ years of experience in IT operations, infrastructure management, or AI/ML development.</li><li>Proven track record of implementing AIOps solutions, from concept to production, at a senior technology leadership level.</li><li>Experience working with cloud platforms (AWS, Azure, or GCP) and hybrid IT environments is a strong advantage.</li><li>Familiarity with AIOps tools and platforms such as Dynatrace, DataDog, Splunk, Moogsoft, BigPanda, or similar.</li></ul></ul><ul><li><strong>Technical Skills:</strong></li></ul><ul><ul><li>Strong expertise in machine learning algorithms, natural language processing (NLP), predictive analytics, and automation frameworks.</li><li>Proficiency in programming languages such as Python, R, or Java, with knowledge of AI/ML frameworks like TensorFlow, PyTorch, or Scikit-learn.</li><li>Understanding of IT Operations Management (ITOM), ITSM, DevOps practices, and observability tools.</li></ul></ul><ul><li><strong>Soft Skills:</strong></li></ul><ul><ul><li>Strong leadership, communication, and project management skills.</li><li>Exceptional problem-solving skills with the ability to anticipate operational challenges and proactively create solutions.</li></ul></ul><ul><li><strong>Certifications (Desirable):</strong></li></ul><ul><ul><li>ITIL® certifications, Cloud certifications (AWS Solutions Architect, Microsoft Azure Administrator, etc.), or AI/ML certifications.</li></ul><li>A visionary thinker with a passion for operational excellence, skilled at managing complex IT systems at scale.</li><li>Global mindset with experience working with teams in diverse geographies.</li><li>Comfort with ambiguity and a proven ability to deliver measurable results in a fast-changing technology landscape.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number: 67010-0013271523</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VmljdG9yaWEuVHNhbmcuMzg5ODAuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
