8 results for Quality Assurance jobs

Technology Audit and Advisory - Manager / Senior Manager

Central, Central and Western District
remote
Permanent
35000 - 55000 HKD / Monthly
About ProtivitiProtiviti is a global consulting firm that helps leaders face the future with confidence. We deliver deep expertise and objective insights across technology, cybersecurity, digital transformation, risk management, compliance, governance, internal audit, and business performance improvement. Our 11,000+ professionals operate across 90+ offices worldwide, serving over 80% of the Fortune 100 and nearly 80% of Fortune 500 companies. Protiviti Inc. is a wholly owned subsidiary of Robert Half (NYSE: RHI). Why Join Protiviti?<ul><li>Work on diverse and meaningful IT audit and technology risk engagements.</li><li>Gain exposure to leading financial institutions and multinational organisations.</li><li>Broaden your expertise across IT governance, ITGCs, cloud, data privacy, risk management and operational resilience.</li><li>Collaborate with experienced professionals and subject-matter specialists across Protiviti's global network.</li><li>Use innovative tools, data analytics and technology-enabled approaches to deliver greater client value.</li><li>Develop your leadership capabilities and advance your career in a collaborative, supportive and entrepreneurial environment.</li></ul> About ServicesOrganisations face growing technology risks, regulatory expectations and operational costs. However, technology risk and its potential business impact are not always fully considered in business decision-making. Our Technology Audit and Advisory services help clients understand their technology risk exposure and enhance the effectiveness of their controls. As a Technology Risk Specialist, you will guide clients in managing technology risks, addressing regulatory requirements and enhancing technology governance, controls and resilience.We are now seeking Manager / Senior Manager to join the team. The individual will help the Managing Director to manage the team, engagements and client relationships. Major responsibilities:<ul><li>Lead and manage IT audit, IT SOX, technology risk, data privacy assessment and regulatory compliance review for banks, securities firms, insurers, asset managers and multinational organisations.</li><li>Develop the design and operating effectiveness of technology controls and evaluate clients' control environments against regulatory requirements, industry standards and leading practices.</li><li>Conduct technology governance, cybersecurity and regulatory compliance reviews with reference to applicable Hong Kong regulatory requirements, including those issued by the HKMA, SFC and Insurance Authority, as well as recognised frameworks such as COBIT, NIST, ISO 27001 and/or ITIL.</li><li>Identify control gaps, root causes and areas for improvement, and develop practical, risk-based recommendations that are proportionate to the client's business and regulatory environment.</li><li>Prepare clear and concise reports, presentations and other client deliverables, and communicate audit findings and recommendations to senior management and relevant stakeholders.</li><li>Manage engagements throughout the project lifecycle, including project scoping, work planning, resource allocation, budgeting, progress monitoring, quality assurance and delivery risk management.</li><li>Build trusted relationships with clients, manage stakeholder expectations and support senior team members in maintaining strong relationships with the clients.</li><li>Support business development activities, including identifying client needs, preparing proposals and offerings, participating in client pitches and contributing to go-to-market initiatives.</li><li>Supervise, coach and develop junior team members.</li><li>Develop internal networks and maintain excellent relationships with colleagues across Protiviti in Hong Kong and across APAC</li></ul> Required Experience & Qualifications<ul><li>Bachelor's degree in Information Systems, Information Technology, Finance, Business Management or related discipline</li><li>Minimum 7 years plus of relevant experience in IT audit, technology risk, IT controls or cybersecurity, preferably within financial services and/or professional services.</li><li>Experience leading IT audit and technology risk engagements and managing client stakeholders</li><li>Strong knowledge of IT governance, ITGCs, application controls, system and network security, cloud risk, data protection, outsourcing, third party risk and business continuity</li><li>Strong knowledge of HKMA, SFC, and IA requirements relating to technology and cybersecurity risk, and familiarity with industry frameworks such as COBIT, NIST, ISO 27001, and/or ITIL.</li><li>Experience or knowledge in AI governance, AI risk management, and related audit reviews would be an advantage.</li><li>Professional certifications, i.e. CISA, CISSP, CISM, CIA, CRISC, ISO 27001 lead auditor and / or other related certifications would be an advantage</li><li>Excellent written and spoken English and Cantonese. Fluency in Mandarin is an advantage</li></ul> We offer attractive remuneration package to the right candidate. Interested parties shall email their resume and expected salary to [email protected]. All information received will be kept in strict confidence and only for employment-related purpose.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TWFuZGVlcC5HaWxsLjkwNzIxLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2026-09-15T08:49:47Z

Testing Manager - Contract

Hong Kong,
remote
Permanent
35000 - 40000 HKD / Monthly
The CompanyOur client is a well-established financial institution undergoing business and technology transformation initiatives. They are seeking an experienced Testing Manager to lead testing activities, drive quality assurance standards, and ensure successful delivery of business-critical systems and operational projects. The Role<ul><li>Lead end-to-end testing activities across system implementation, transformation, and enhancement projects, ensuring quality deliverables are completed on time and within budget.</li><li>Define testing strategies, governance, and best practices covering SIT, UAT, defect management, and production readiness testing.</li><li>Manage testing resources, oversee test execution, and coordinate with business users, technology teams, and vendors to drive timely issue resolution.</li><li>Monitor testing progress, quality metrics, and project risks, providing regular updates and escalation of critical issues to stakeholders.</li><li>Lead UAT planning and execution, including test scenario review, defect triage, impact assessment, and business sign-off coordination.</li><li>Drive continuous improvement initiatives to enhance testing processes, tools, team capability, and overall quality assurance standards.</li></ul> Your Profile<ul><li>Degree holder in Information Technology, Computer Science, Business Administration, or a related discipline.</li><li>Minimum 7 years of experience in software testing, quality assurance, or test management, including at least 2 years in a leadership role.</li><li>Strong experience managing SIT, UAT, test planning, defect management, and testing delivery for large-scale system implementation or transformation projects.</li><li>Solid understanding of testing methodologies, SDLC, quality assurance practices, and Agile/Waterfall delivery approaches.</li><li>Excellent stakeholder management, communication, analytical, and problem-solving skills.</li><li>Experience within financial services, banking, insurance, or policy administration systems is highly preferred</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013488755By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuNzAzNDEuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-08-17T02:18:51Z

Top Tier Life Insurer - Business Analyst up to 38k

Hong Kong,
remote
Contract
30000 - 38000 HKD / Monthly
The CompanyOur client is a leading Insurer, and they are seeking for an experienced Business Analyst to join the team. The Role<ul><li>Requirements Management: Perform business analysis, elicit requirements, and prepare Business/User Requirement Documents (BRD/URD) for core life insurance projects, aligning with strategic operational goals across policy administration, underwriting, and claims.</li><li>Solution & System Design: Participate in solution design workshops and review functional design specifications to ensure system capabilities support complex product logic (e.g., whole life, universal life, term, and investment-linked plans), premium calculations, and policy lifecycle rules.</li><li>Risk Management: Identify operational dependencies, data compliance requirements, and risks throughout the project lifecycle, particularly during legacy system migrations, Policy Administration System (PAS) upgrades, and cutovers.</li><li>Testing & Quality Assurance: Formulate end-to-end UAT strategies, test matrices, and scenarios. Validate system performance across complex scenarios such as underwriting decisions, policy alterations/surrenders, riders, and claims adjudications.</li><li>Change Management & Training: Prepare standard operating procedures (SOPs), user manuals, and deliver targeted training to operations teams, agency/bancassurance support teams, and customer service representatives.</li><li>Cross-Functional Coordination: Drive end-to-end implementation schedules by liaising between business units, IT developers, third-party vendors, and QA teams.</li></ul> Your Profile<ul><li>Education: Bachelor's degree in Business Administration, Information Systems, Risk Management, Insurance, or a related discipline.</li><li>Experience:</li><li>Minimum of 2 years' business analysis experience specifically within the Life Insurance sector.</li><li>Solid understanding of the end-to-end individual life insurance lifecycle (including new business issuance, medical/financial underwriting, policy servicing, alterations, billing, and claims processing).</li><li>Direct involvement in Core Policy Administration System (PAS) transformation or digital front-end/portal projects is highly preferred.</li><li>Methodology: Strong practical knowledge of Agile, Scrum, or hybrid project delivery frameworks.</li><li>Skills: Excellent data mapping, process flow documentation, and analytical skills to translate intricate life insurance product rules and policy conditions into clear functional specifications.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013470983By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuODg4NjkuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-08-03T07:13:42Z

Chinese Securities Firm - (Senior) Manager, KYC (up to 75K)

Hong Kong,
remote
Permanent
50000 - 75000 HKD / Monthly
The CompanyOur client is a leading global financial institution with a strong presence across Asia and international markets. As the business continues to grow, they are seeking an experienced (Senior) Manager, KYC to lead a local KYC team and drive operational excellence across client due diligence and periodic review activities.Working closely with regional stakeholders, Compliance, AML, and onboarding teams, you will be responsible for overseeing KYC processes, managing regulatory requirements, enhancing controls, and ensuring high-quality client lifecycle management. This is a highly visible leadership role offering exposure to senior management, complex client structures, and strategic process improvement initiatives within a dynamic financial services environment.The successful candidate will have the opportunity to lead a high-performing team while contributing to the firm's ongoing regulatory and operational transformation initiatives. The Role<ul><li>Team Leadership & People Management: Lead and supervise the local KYC team, providing guidance, coaching, and oversight while partnering closely with the Head of KYC Operations.</li><li>Periodic Review & KYC Oversight: Manage periodic reviews and ongoing KYC activities for existing clients, ensuring compliance with internal policies and regulatory requirements.</li><li>Client Due Diligence: Conduct in-depth analysis of client ownership structures, source documentation, and risk profiles to support accurate client classification and regulatory compliance.</li><li>SME Advisory: Act as a subject matter expert on KYC requirements, advising stakeholders on documentation standards, regulatory expectations, and process exceptions.</li><li>Risk & Regulatory Assessment: Perform risk assessments and regulatory classifications of existing clients to ensure appropriate due diligence standards are maintained.</li><li>Client Engagement & Issue Resolution: Liaise directly with clients on periodic review requirements, resolve KYC-related issues, and escalate higher-risk matters to AML and Compliance teams where appropriate.</li><li>Quality Control & Verification: Review and validate client documentation against external databases, public sources, and screening tools in accordance with Customer Identification Program requirements.</li><li>Process Improvement & Transformation: Identify opportunities to improve KYC processes, controls, and technology solutions, supporting implementation of operational enhancements and efficiencies.</li><li>Regulatory & Audit Management: Stay abreast of regulatory developments and support responses to internal audit, compliance reviews, and regulatory inquiries related to KYC processes and client records.</li><li>Cross-Regional Collaboration: Work closely with regional teams to ensure consistency of standards, communication of regulatory changes, and alignment of KYC best practices across the organization.</li></ul> Your Profile<ul><li>Bachelor's degree or above in a relevant discipline.</li><li>10+ years of experience within KYC, customer due diligence, client lifecycle management, or financial crime compliance.</li><li>Prior team management or supervisory experience is highly preferred.</li><li>Strong exposure to a broad range of client types, including corporates, financial institutions, investment funds, trusts, and special-purpose entities.</li><li>Sound understanding of corporate ownership structures, legal entity documentation, and beneficial ownership requirements.</li><li>Familiarity with regulatory and AML frameworks within the financial services industry.</li><li>Strong communication and stakeholder management skills, with the ability to engage effectively with both internal and external parties.</li><li>Ability to review documentation in both English and Chinese is advantageous.</li><li>Knowledge of investment products, financial markets, and operational workflows would be beneficial.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.</li><li>Strong analytical mindset with the ability to investigate complex situations and apply sound judgment.</li><li>Proactive approach to problem-solving, process improvement, and relationship management. </li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013407279By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QW5keS5jaG93LjU3MDgzLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2026-09-10T09:07:24Z

Customer Service (Insurance - 22k)

Hong Kong,
remote
Contract
20000 - 22000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.The Role<ul><li>Handle and resolve customer enquiries via phone, live chat, and email in a timely, professional, and efficient manner</li><li>Liaise with internal business units and relevant parties to resolve customer cases</li><li>Provide cross-department support when required</li><li>Support supervisors in daily operations and participate in ad hoc projects</li><li>Perform gatekeeping and quality control to ensure requests are handled accurately and in compliance with required standards</li><li>Conduct first-level investigation to identify root causes and case owners, and provide solutions or constructive suggestions for continuous improvement</li></ul>Your Profile<ul><li>3+ years of customer service experience, ideally in life insurance</li><li>Prior experience in basic policy administration tasks</li><li>Good computer skills in Microsoft Office and Chinese Word Processing</li><li>Good command of spoken and written Cantonese, English, and Mandarin</li><li>Mature, independent, and able to work under pressure</li><li>IIQE Papers 1, 2, and 3 are required</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-plisted candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby43NDQ3NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-07-31T06:49:58Z

A Life insurer - Hospital/Out-patient claims (up to 26k)

Hong Kong,
remote
Permanent
20000 - 25000 HKD / Monthly
The CompanyA Life insurer - Hospital/Out-patient claims (up to 26k) The Role<ol><li>Claims Assessment: Evaluate inpatient, outpatient, and surgical claims against policy terms, pre-authorizations, and coverage exclusions.</li><li>Invoice & Medical Review: Examine hospital bills, itemized receipts, and discharge summaries to verify medical necessity and identify non-payable or inflated charges.</li><li>Stakeholder Coordination: Communicate with hospitals, clinics, and policyholders to obtain missing documentation and resolve claim inquiries.</li><li>Direct Billing: Manage Guarantee of Payment (GOP) processes for hospital admissions and major outpatient treatments.</li><li>Fraud & Quality Control: Identify potential fraud, waste, or billing errors, escalating red flags to management or investigation teams.</li><li>System Entry: Maintain accurate record-keeping of diagnosis codes (ICD-10/CPT) and claim decisions within operational SLAs.</li></ol> Your Profile Education & Experience<ul><li>Experience: 2+ years in health insurance claims adjudication, TPA operations, or hospital billing.</li></ul> Technical & Professional Skills<ul><li>Good knowledge of insurance products and policy administration processes</li><li>Proficient in Microsoft Office (Excel, Word, Outlook)</li><li>Knowledge of ILAS products and regulatory requirements is an advantage</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013477395By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuNDU5NzcuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-08-03T07:02:57Z

Vice President - Credit Approver/Risk (Foreign Bank)

Central, Central and Western District
remote
Permanent
70000 - 90000 HKD / Monthly
The CompanyVice President with 10+ years of credit approval and portfolio management experience in corporate/commercial banking, fluent in English & Mandarin. The Role<ul><li>Review and approve credit proposals within delegated authority, ensuring alignment with the Bank's credit policies, procedures, and risk appetite.</li><li>Evaluate financial statements, industry developments, and transaction structures to identify key credit risks and provide recommendations to business units and credit approvers.</li><li>Conduct credit due diligence through client visits, joint meetings, and discussions with relationship managers and business stakeholders.</li><li>Monitor and manage the credit portfolio of assigned business units, ensuring asset quality and risk control.</li><li>Perform ongoing surveillance of approved credit facilities and assess borrowers' creditworthiness and financial performance.</li><li>Conduct periodic and annual credit reviews in accordance with internal policies, regulatory requirements, and risk management standards.</li><li>Provide coaching and technical guidance to junior Credit Officers, Relationship Managers (RMs), and Assistant Relationship Managers (ARMs) to strengthen credit assessment capabilities.</li><li>Support the implementation and enhancement of credit policies, procedures, and risk management frameworks, ensuring adherence to regulatory and internal compliance requirements.</li></ul> Your Profile<ul><li>Bachelor's degree or above in Finance, Accounting, Business Administration, Economics, or a related discipline.</li><li>Professional qualifications such as CPA, ACCA, CFA, or equivalent certifications are highly preferred.</li><li>Holder of ECF-CRM certification is an advantage.</li><li>Minimum 10 years of experience in credit approval, credit risk management, or related functions within corporate and commercial banking.</li><li>Strong expertise in credit analysis, financial statement assessment, risk evaluation, and portfolio management.</li><li>Experience in assessing complex financing structures, including structured finance, acquisition finance, and leveraged finance transactions, is highly desirable.</li><li>Excellent analytical, problem-solving, and risk management skills with sound credit judgment.</li><li>Fluent in English and Mandarin, with strong written and verbal communication abilities.</li><li>Proven stakeholder management and interpersonal skills, with the ability to effectively engage internal and external parties.</li><li>Self-motivated, independent, and capable of performing effectively in a fast-paced, deadline-driven environment.</li><li>Willingness to travel for client visits, credit due diligence, joint calls, and business support activities as required.</li></ul> Reference no.: 67010-0013501233By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/RGVyZWsuTmdhaS4zMzMwMC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-09-04T04:14:10Z

Business Analyst / Tester (Insurance)

Eastern District, Eastern District
remote
Contract
30000 - 38000 HKD / Monthly
The Company Leading insurance company headquartered in Hong Kong, known for its tech-enabled platform.The Role<ul><li>Gather, analyze and document business requirements for digital transformation and system enhancement projects, and prepare related user requirements and user stories.</li><li>Work closely with business users, IT teams and vendors to translate business needs into system solutions that align with business objectives and operational requirements.</li><li>Develop UAT plans and test scenarios to support User Acceptance Testing (UAT).</li><li>Ensure project deliverables meet business requirements and expected outcomes for successful project delivery.</li><li>Support project implementation, production rollout, user training, post-implementation review and continuous process improvement initiatives.</li></ul>Your Profile<ul><li>Minimum 3 years of experience in Business Analysis, Project Management, System Implementation or Digital Transformation projects.</li><li>Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at different levels.</li><li>Good command of both written and spoken English and Chinese.</li><li>Experience in large-scale digital transformation projects is preferred.</li><li>Knowledge of the insurance industry, agency onboarding journey, licensing and contracting processes will be a distinct advantage.</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/SmFuaWNlLllpcC4zOTE3OC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-09-11T04:09:57Z