Central and Western District, Central and Western District
remote
Contract
40000 - 50000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong><br />Financial Institution in HK</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Identifying and understanding customer journey for Chatbot implementation, create suitable process flow of use cases.</li><li>Identify flaw or improvement area of Chatbot by collecting customer feedback and review Q/A.</li><li>Speak out and negotiating with stakeholders where necessary, to ensure the quality standards or for the sake of customer experience.</li><li>Provide advice and guidance to Conversation Designers on Chatbot content.</li><li>Ensure both internal rules and external regulatory requirements are adhered to.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Familiar with digital channels such as WeChat, WhatsApp and Mobile x will be a plus.</li><li>Solid documentation writing and editorial methodologies, drive the delivery of written scripts in Traditional Chinese/Simplified Chinese/English language.</li><li>Solid understanding of business knowledge in either Banking or financial services in general</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Apply Today </strong></span><br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UmVteWEuRXJheWlsUG9vbmhlbi4yNzM2Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
Central and Western District, Central and Western District
remote
Permanent
30000 - 45000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading Chinese investment bank seeking a highly independent and technically adept professional to join their Trade Operations team. This role will provide operational support across a diverse range of asset classes, including Equities, Fixed Income, and OTC Derivatives. The ideal candidate will play a key role in ensuring accurate trade capture, and effective lifecycle management, while collaborating with both internal stakeholders and external partners in a fast-paced, dynamic environment. This is an excellent opportunity for an individual looking to advance their career within a top-tier financial institution renowned for its commitment to operational excellence.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li><strong>Trade Support</strong>: Manage the trade lifecycle for various financial instruments across multiple asset classes.</li><li><strong>Cash Flow Validation</strong>: Validate cash flows including performance metrics, funding interest, and product-related events.</li><li><strong>Desk Coordination</strong>: Coordinate with Sales and Trading teams to address ad-hoc requests and resolve trade-related inquiries.</li><li><strong>Client Collaboration</strong>: Collaborate with clients and external stakeholders to ensure timely and accurate daily deliverables.</li><li><strong>Corporate Actions</strong>: Process corporate actions and oversee post-trade lifecycle events to maintain transaction integrity.</li><li><strong>Risk Mitigation</strong>: Mitigate operational risks by implementing strong controls and effective daily operations management.</li><li><strong>Technology Support</strong>: Support technology initiatives by assisting in the implementation of new processing platforms and system upgrades.</li><li><strong>Product Approval</strong>: Contribute to the New Product Approval process by providing operational insights and feasibility assessments.</li><li><strong>Interdepartmental</strong> <strong>Liaison</strong>: Liaise with internal departments such as Audit, Finance, Product Control, and Risk to ensure accurate trade capture and compliance.</li><li><strong>Exception Management</strong>: Control trade processing workflows by reconciling discrepancies and resolving exceptions promptly.</li><li><strong>Data Management</strong>: Maintain accurate setup of product static data and client accounts to support operational efficiency.</li></ul><p><strong> </strong></p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>3 to 7 years of experience in Middle Office or Trade Support functions.</li><li>Solid understanding of the front-to-back trade lifecycle.</li><li>Strong focus on control and proven success within Operations teams.</li><li>Ability to work efficiently under pressure and meet tight deadlines in a fast-paced environment.</li><li>Excellent organizational, communication, and prioritization skills.</li><li>Proactive mindset with a strong sense of ownership and accountability.</li><li>Proficient in PC applications, particularly Microsoft Office, including Excel and VBA.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. 67010-0013272396</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5keS5jaG93LjIxMTYwLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
Central and Western District, Central and Western District
remote
Contract
25000 - 35000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>🌟 <em>An Exciting Opportunity to Join a Dynamic Team Driving Organizational Excellence!</em> 🌟</p><p>Our client is seeking a <strong>Junior Business Analyst</strong> to support their <strong>Project Management Office (PMO)</strong> and <strong>Operations</strong>. In this role, you will contribute to process improvement, provide insight through analysis, and ensure alignment with strategic initiatives. If you are an analytical thinker with a passion for continuous improvement, this is an opportunity for you to build a strong foundation in the business operations field.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p><strong>Business Analysis & User Requirements</strong>:</p><ul><li>Perform in-depth <strong>business analysis</strong>, consolidating and preparing <strong>user requirements</strong>for IT systems and projects.</li><li>Generate detailed user requirements for diverse areas in BAU sector, including <strong>Sales, Underwriting, Administration, Claims, Finance, and Customer Service</strong>.</li><li>Manage channel-specific requirements spanning brokers, agents, partners, and direct channels, making this a dynamic, multi-dimensional role.</li></ul><p> </p><p><strong>UAT & System Coordination</strong>:</p><ul><li>Collaborate with the business team to prepare <strong>test plans</strong>and conduct <strong>User Acceptance Tests (UAT)</strong> for end-to-end processes.</li><li>Work closely with IT teams to review UAT results with the business team, ensuring alignment with project requirements and obtaining <strong>UAT sign-off</strong></li></ul><p> </p><p><strong>Project Management & Automation Goals</strong>:</p><ul><li>Support projects aimed at <strong>BAU automation</strong>and fostering <strong>digital adoption</strong> to elevate branding.</li><li>Actively contributes to initiatives focused on improving <strong>distributor and customer experience</strong>.</li><li></li></ul><p><strong>Quality Output Delivery</strong>:</p><ul><li>Deliver quality outputs for all assigned projects and tasks, ensuring efficiency and excellence in execution.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li><strong>Education</strong>: Bachelor's degree in business administration, Information Systems, or a related field.</li><li><strong>Experience</strong>:</li><ul><li>Proven track record as a <strong>Business Analyst</strong>, preferably in Employee Benefits (EB) or Insurance-related projects.</li><li>Experience in <strong>end-to-end project cycles</strong>, UAT preparation, and testing processes.</li></ul><li><strong>Technical Skills</strong>:</li><ul><li>Familiarity with IT systems in an EB environment.</li><li>Ability to consolidate, analyze, and communicate complex data into actionable insights and clear requirements.</li><li>Highly proficient in Microsoft applications (e.g., Excel, PowerPoint, Access, Visio). Candidates with knowledge of Oracle systems, Alteryx, Power BI, Hyperion, AS400, and draw.io would have an advantage.</li><li>Exceptional organizational and multitasking skills to manage multi-channel projects.</li><li>Strong interpersonal and collaborative skills for cross-functional engagement.</li></ul></ul><ul><li>Fluent in reading and writing English; native Cantonese</li><li>Immediately Available is highly preferred<br /> </li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number<strong>: </strong><span style="text-decoration: underline;"><strong><a href="https://rh.my.salesforce.com/a1GVT000003tYCD">67010-0013262610</a></strong></span></em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuNzk4MDkuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
Central and Western District, Central and Western District
remote
Permanent
38000 - 48000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client, a global manufacturing company with operations spanning multiple regions, is seeking a high-performing <strong>FP&A AM / Senior FA</strong> to join their finance team. This individual will play a pivotal role in driving financial planning, analysis, and costing across group-level and entity-level operations globally, engaging with cross-functional stakeholders to support strategic decision-making and operational efficiency.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Consolidate and analyze global financial data to provide actionable insights for the executive team.</li><li>Develop financial models to evaluate business scenarios, investment opportunities, and cost-saving initiatives.</li><li>Responsible for process reengineering and improvement, data automation project</li><li>Partner with regional and functional leaders to ensure alignment of financial goals with operational priorities.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor's degree in Finance, Accounting, Business Administration, or a related field.</li><li>Proven track record in FP&A function, with strong knowledge of Power BI / Power Query</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Immediate available is a big plus</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number:</em> 67010-0013285357</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5hc3Rhc2lhLkNoYW4uNzA4MzUuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p style="display: inline !important;"><strong>The Company</strong><br />Multinational top tier bank in Hong Kong</p><p><strong>The Role</strong></p><ul><li>Perform cash reconciliation tasks to resolve discrepancies between FPS system and fund accounting records.</li><li>Support manual transaction processing, including switches, redemptions, FX checks, and validations.</li><li>Assist in addressing data segregation issues and manual workarounds for funds with differential pricing.</li><li>Collaborate with Transfer Agency, Fund Accounting, and Operations teams to manage high transaction volumes and clear backlogs.</li><li>Identify and implement quick wins to reduce operational risk and improve process efficiency.</li></ul><p><strong>Your Profile</strong></p><ul><li>Bachelor's degree in Finance, Accounting, Business, or a related field.</li><li>Fund accounting experience or CPA certification (or equivalent) is highly desirable.</li><li>Familiarity with financial operations, particularly cash reconciliation, transaction processing, or fund administration.</li><li>Strong problem-solving skills to address complex operational challenges.</li><li>Ability to work in a cross-functional team and adapt to environments with limited coordination.</li><li>Detail-oriented with the ability to handle manual processes (e.g., reconciliations, FX checks).</li><li>Excellent communication and collaboration skills to work across departments.</li></ul><p><strong>Apply Today</strong><br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2Fyb2wuRmFuLjgzMDkwLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span></p><p>We are seeking a junior Insurance Operation Analyst to join one of a leading insurance companies in Hong Kong.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Process new business applications, policy renewals, endorsements, and cancellations accurately and efficiently.</li><li>Review and verify policy data, ensuring compliance with company guidelines and regulatory requirements.</li><li>Assist in the administration and processing of insurance claims, including data entry, documentation, and communication with adjusters.</li><li>Maintain accurate and up-to-date client and policy records in the company's systems.</li><li>Respond to inquiries from agents, brokers, and internal departments regarding policy status, procedures, and operational processes.</li><li>Identify and escalate complex issues to appropriate teams for resolution.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Bachelor's degree in Business Administration, Finance, or a related field (or equivalent work experience).</li><li>At least 1 year of experience in an insurance operations, administration, or back-office role.</li><li>Strong understanding of insurance principles, terminology, and policy lifecycle preferred.</li><li>Proficiency in using insurance management systems and CRM software.</li><li>Excellent data entry skills with a high degree of accuracy and attention to detail.</li><li>Strong analytical and problem-solving abilities.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Apply Today </strong></span><br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RHlsYW4uTGF1LjcyNDQ0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />We are seeking a Business Analyst for a leading financial institution in Hong Kong.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Collaborate with stakeholders in the financial sector to gather and analyze business requirements for the AI chatbot project.</li><li>Conduct detailed analysis of customer interactions, user journeys, and operational processes to identify opportunities for AI chatbot implementation.</li><li>Define functional specifications, use cases, and user stories for the development and deployment of the AI chatbot solution.</li><li>Work closely with technical teams to ensure alignment between business needs and AI chatbot capabilities.</li><li>Conduct user acceptance testing, gather feedback, and iterate on the chatbot solution to optimize performance and user experience.</li><li>Monitor key performance indicators related to the chatbot's effectiveness, user engagement, and operational efficiency.</li><li>Provide training and support to end users and stakeholders on the AI chatbot solution.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Bachelor's or Master's degree in Business Administration, Information Technology, or a related field.</li><li>Minimum of 3 years of experience as a Business Analyst, with a focus on digital projects in the financial sector.</li><li>Strong understanding of AI technologies, chatbot development, and implementation best practices.</li><li>Experience in requirements gathering, process analysis, and documentation within financial services.</li><li>Excellent communication skills with the ability to collaborate effectively with cross-functional teams.</li></ul><p><br /><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RHlsYW4uTGF1Ljk5NTI2LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
Central and Western District, Central and Western District
remote
Permanent
30000 - 35000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a global manufacturer operating in 26 countries.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li><strong>Dashboard and Reporting</strong>: Develop insightful dashboards and reports for data analysis using PowerBI, pulling data from various internal and external sources</li><li><strong>Data Integration</strong>: Collaborate with IT to pull data from multiple sources, ensuring accuracy for reporting purposes</li><li><strong>Stakeholder Engagement</strong>: Work closely with users within the finance department and other business stakeholders to understand their data needs and develop solutions that provide clear, actionable insights</li><li><strong>Continuous Improvement</strong>: Propose and implement improvements to enhance functionality and user experience</li><li><strong>Training and Documentation</strong>: Develop comprehensive documentation and advise finance department staff on new reports and dashboards</li><li><strong>ERP Migration Support</strong>: Support during the ERP migration process, ensuring data continuity, integrity, and accurate integration into new systems</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li><strong>Education</strong>: Bachelor's Degree in Business Administration, Information Systems, Computer Science, or a related field</li><li><strong>Experience</strong>: Minimum 3 years of experience in a business analyst role, with strong expertise in reporting and dashboard creation.</li><li><strong>Technical Skills</strong>:</li><ul><li>Expertise in Microsoft PowerBI for creating complex dashboards and reports.</li><li>Experience in handling multiple data sources and ensuring their integrity in reporting.</li><li>Familiarity with ERP systems, particularly in relation to finance operations.</li></ul><li><strong>Analytical Skills</strong>: Excellent analytical and problem-solving skills with the ability to process and visualize complex data sets.</li><li><strong>Communication</strong>: Strong communication skills, with the ability to explain technical details to non-technical stakeholders and gather user requirements effectively.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>Reference Number: 67010-0013287775</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/SmFzb24uTmcuNTA3MjQuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p><strong>Key Responsibilities</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements</li><li>Design and deliver <strong>Management Information (MI) reports</strong> for executive leadership using <strong>Power BI</strong> and advanced <strong>Excel formulas, pivot tables, and dashboards</strong></li><li>Analyze financial data to support <strong>budgeting, forecasting, and accounting</strong> processes</li><li>Identify and assess <strong>Third Party Risk</strong> and contribute to <strong>Non-Financial Resilience Risk Management</strong> initiatives</li><li>Translate business needs into functional specifications for technical teams</li><li>Conduct gap analysis and recommend process improvements</li><li>Support project planning, scope definition, and timeline management</li><li>Facilitate workshops, stakeholder meetings, and presentations</li><li>Ensure compliance with internal controls and regulatory standards</li></ul><p><strong>Qualifications & Skills</strong></p><ul><li>Bachelor's degree in Business, Finance, Information Systems, or related field</li><li>3-6 years of experience in business analysis, financial planning, or risk management</li><li>Proficiency in <strong>Power BI</strong>, <strong>Excel (including formulas, pivot tables, and data modeling)</strong></li><li>Strong understanding of <strong>accounting principles and budgeting cycles</strong></li><li>Experience with <strong>Third Party Risk Management</strong> and <strong>operational resilience frameworks</strong></li><li>Familiarity with Agile, Scrum, or Waterfall methodologies</li><li>Excellent communication and stakeholder engagement skills</li></ul><p> </p><p><strong>Apply Today</strong> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2Fyb2wuRmFuLjgzMDk3LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
Central and Western District, Central and Western District
remote
Contract
30000 - 35000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is looking for Business Analyst to join a dynamic team at their financial institution Company. If you're looking for a role where you can make an impact, showcase your skills, and grow professionally, this might be the perfect opportunity for you.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p> </p><p><strong>Business Analysis & User Requirements</strong>:</p><ul><li>Perform in-depth <strong>business analysis</strong>, consolidating and preparing <strong>user requirements</strong>for IT systems and projects.</li><li>Generate detailed user requirements for diverse areas in BAU sector, including <strong>Sales, Underwriting, Administration, Claims, Finance, and Customer Service</strong>.</li><li>Manage channel-specific requirements spanning brokers, agents, partners, and direct channels, making this a dynamic, multi-dimensional role.</li></ul><p> </p><p><strong>UAT & System Coordination</strong>:</p><ul><li>Collaborate with the business team to prepare <strong>test plans</strong>and conduct <strong>User Acceptance Tests (UAT)</strong> for end-to-end processes.</li><li>Work closely with IT teams to review UAT results with the business team, ensuring alignment with project requirements and obtaining <strong>UAT sign-off</strong></li></ul><p> </p><p><strong>Project Management & Automation Goals</strong>:</p><ul><li>Support projects aimed at <strong>BAU automation</strong>and fostering <strong>digital adoption</strong> to elevate branding.</li><li>Actively contributes to initiatives focused on improving <strong>distributor and customer experience</strong>.</li><li></li></ul><p><strong>Quality Output Delivery</strong>:</p><ul><li>Deliver quality outputs for all assigned projects and tasks, ensuring efficiency and excellence in execution.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li><strong>Education</strong>: Bachelor's degree in business administration, Information Systems, or a related field.</li><li><strong>Experience</strong>:<ul><li>Proven track record as a <strong>Business Analyst</strong>, preferably in Employee Benefits (EB) or Insurance-related projects.</li><li>Experience in <strong>end-to-end project cycles</strong>, UAT preparation, and testing processes.</li></ul></li><li><strong>Technical Skills</strong>:<ul><li>Familiarity with IT systems in an EB environment.</li><li>Ability to consolidate, analyze, and communicate complex data into actionable insights and clear requirements.</li><li>Highly proficient in Microsoft applications (e.g., Excel, PowerPoint, Access, Visio). Candidates with knowledge of Oracle systems, Alteryx, Power BI, Hyperion, AS400, and draw.io would have an advantage.</li></ul></li><li><strong>Soft Skills</strong>:<ul><li>Exceptional organizational and multitasking skills to manage multi-channel projects.</li><li>Strong interpersonal and collaborative skills for cross-functional engagement.</li></ul></li><li>Fluent in reading and writing English; native Cantonese</li><li>Immediately Available is highly preferred</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference Number: 67010-0013253184</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuNTY0NzIuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Perform requirement analysis, prepare functional specification and support business testing;</li><li>Execute/manage testing including creating test plan, conduct testing and communicate with business users during UAT.</li><li>Manage change requests and track the progress of bug fixing for designated applications with development teams and vendors.</li><li>Provide roll-out and post-implementation support;</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>At least 2 years of experience in business analysis in the Financial Services sectors</li><li>Experience in projects related to chatbot / agency channel / web and app</li><li>Excellent command of spoken and written Chinese and English. Conversational level of Putonghua is required.</li><li>Knowledge of Agile ways of working and agile tooling such as JIRA is preferred.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Apply Today </strong></span><br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3VraS5XdS40NDI4My4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
<p style="display: inline !important;"><span style="text-decoration: underline;"><strong>The Company</strong></span><br />We are seeking a proactive and customer-focused IT Helpdesk Support Analyst to join our dynamic IT team at a leading insurance firm. The successful candidate will be responsible for delivering Level 1 and Level 2 IT support to our investment management business users, with a strong focus on Bloomberg terminals and other trading/investment applications. This is a critical floor support role that ensures high availability and smooth operations of technology.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Provide Level 1 & Level 2 desktop support to investment management floor (Bloomberg terminal)</li><li>Install, configure, and troubleshoot Bloomberg terminals, including software updates, permissions, and hardware issues.</li><li>Offer go-live support for system rollouts and user onboarding within the investment department.</li><li>Address and resolve general queries, incidents, and service requests related to desktops, laptops, mobile devices, and investment applications.</li><li>Collaborate with application teams and vendors (e.g. Bloomberg support) for escalations and advanced troubleshooting.</li><li>Maintain and track inventory of IT assets, including Bloomberg keyboards, terminals, and monitors.</li><li>Perform basic network and connectivity troubleshooting (e.g. LAN, VPN, Bloomberg private lines).</li><li>Document issues, resolutions, and processes in the ITSM platform</li><li>Support audio/visual setup for meetings, investment committee calls, and video conferences.</li><li>Ensure compliance with company security policies and best practices in all support activities.</li><li>Participate in after-hours support and critical incident handling during investment hours as needed.</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>3-6 years experience, preferably with exposure to investment management / asset management / trading floor environments.</li><li>Hands-on experience with Bloomberg Terminal installation, configuration, and user support.</li><li>Strong knowledge of Windows OS (10/11), Microsoft Office 365, and Active Directory troubleshooting.</li><li>Familiarity with market data systems, financial applications, and investment-specific tools.</li><li>Excellent troubleshooting skills, particularly in desktop, laptop, printer, and mobile device support.</li><li>Strong interpersonal and communication skills; ability to support high-pressure users in time-sensitive situations.</li><li>Strong English and Cantonese language skills.</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FsdmluLktlYW4uOTI4MTYuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
