11 results for Operations Analyst jobs

Top Tier Life Insurer - Business Analyst up to 35k

Hong Kong,
remote
Contract
30000 - 35000 HKD / Monthly
The CompanyOur client is a leading Insurer, and they are seeking for an experienced Business Analyst to join the team. The Role<ul><li>Requirements Management: Perform business analysis, elicit, and prepare User Requirement Documents (BRD/URD) for corporate group insurance projects, aligning with the strategic needs of the Employee Benefits operations function.</li><li>Solution & System Design: Participate in solution design workshops; review technical and functional design documentation to ensure system capabilities meet the complex logic of group underwriting, billing, and member movement.</li><li>Risk Management: Identify key issues, dependencies, and risks throughout the project lifecycle, particularly during data migration and system cutovers.</li><li>Testing & Quality Assurance: Prepare comprehensive test scenarios, matrixes, and test plans for User Acceptance Testing (UAT) execution, ensuring seamless handling of global accounts and multi-tier benefit schedules.</li><li>Change Management & Training: Prepare training materials and deliver impactful training sessions to internal operations teams, customer service representatives, and external stakeholders (e.g., HR administrators or brokers) if required.</li><li>Cross-Functional Coordination: Coordinate end-to-end testing and implementation schedules across IT developers, vendors, business users, and QA testers.</li></ul> Your Profile<ul><li>Education: Bachelor's degree holder in Business Administration, Information Systems, Management Investment, or related fields.</li><li>Experience: * Minimum of 2 years' business analysis experience specifically within the Life and Health / Employee Benefits (Group Insurance) industry.</li><ul><li>Solid understanding of the EB product lifecycle (including group quotation, member enrollment/movement, corporate billing, and medical claims processing).</li><li>Proven experience in an EB System Revamp or Digital Transformation project is highly preferred.</li></ul><li>Methodology: Strong understanding of Agile, Scrum, or hybrid methodologies for software development and sprint planning.</li><li>Skills: * Strong analytical, data mapping, and problem-solving capabilities to handle complex corporate scheme structures.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013452354 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuODEwOTQuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-06-10T03:06:08Z

Top Tier Life Insurer - Business Analyst up to 45k

Hong Kong,
remote
Contract
30000 - 45000 HKD / Monthly
The CompanyOur client is a leading Insurer, and they are seeking for an experienced Business Analyst to join the team. The Job<ul><li>Identify and implement process improvements to enhance the efficiency of policy servicing operation.</li><li>Perform business analysis, elicit, and prepare user requirement documents for projects, in accordance with business requirements from Life Operations Policy Servicing function.</li><li>Participate in solution design ; review system design documentation to ensure the functional design meets the expectations of Life Operations.</li><li>Identify key issues and risks throughout the project cycle.</li><li>Prepare test scenarios and test plans for user acceptance test (UAT) execution.</li><li>Prepare training materials and provide training to business users.</li><li>Coordinate testing and implementation with IT, users and testers</li></ul> The Person<ul><li>Bachelor's degree holder of Business Administration, Information Systems or related fields.</li><li>Minimum of 4 years' business analysis experience in Life Insurance industry, with good understanding of policy servicing function.</li><li>Understanding of Agile or Scrum methodologies for software development and project management.</li><li>Experience in system revamp project is preferred.</li><li>Strong analytical anal problem-solving capability.</li><li>Team player who is able to meet tight deadline and work under pressure.</li><li>Strong communication and interpersonal skills.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013441601 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuMzM3MjMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-05-27T06:41:23Z

Business Analyst (BA)

Central, Central and Western District
remote
Contract
40000 - 45000 HKD / Monthly
<div class="ewa-rteLine">The Company</div><div class="ewa-rteLine">A leading life insurance business in Hong Kong, focused on enhancing life policy administration systems and improving digital policy owner services to drive operational efficiency and customer experience.</div><div class="ewa-rteLine"> </div><div class="ewa-rteLine">The Role</div><div class="ewa-rteLine">You will join the Life Policy Administration team on a project basis to support system changes and enhancements. The role focuses on developing policy owner service (POS) user requirements, improving workflows, and enabling automation of transactions to streamline operations.</div><div class="ewa-rteLine"> </div><div class="ewa-rteLine">Your Profile</div><div class="ewa-rteLine"><ul><li>Minimum 5 years' experience as a Business Analyst, ideally within insurance or life administration systems</li><li>Proven ability to gather and define user requirements for system enhancements and new product features</li><li>Experience in process improvement and workflow optimisation</li><li>Exposure to automation initiatives (e.g. transaction/process automation)</li><li>Strong stakeholder management and collaboration with technical teams</li><li>Strong analytical and problem-solving skills</li></ul></div><div class="ewa-rteLine"> </div><div class="ewa-rteLine">Apply Today</div><div class="ewa-rteLine">To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</div>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWlkZW4uUmlkbGV5Ljk3OTk0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2026-06-25T07:45:02Z

Business Analyst - Contract

Hong Kong,
remote
Contract
35000 - 38000 HKD / Monthly
The CompanyOur client is a leading financial services firm within the insurance/banking sector, known for its strong market presence and ongoing investment in digital and system transformation initiatives is looking for Business Analyst to join a dynamic team. If you're looking for a role where you can make an impact, showcase your skills, and grow professionally, this might be the perfect opportunity for you. The Role<ul><li>Gather, analyze, and document user requirements and business processes</li><li>Draft workflow diagrams and functional specifications</li><li>Work closely with business users, operations teams, IT, and project stakeholders to support system and process enhancement initiatives</li><li>Develop and maintain test plans, test cases, and support UAT execution</li><li>Collaborate with internal stakeholders and IT teams to ensure smooth project delivery</li><li>Provide application support and troubleshooting system-related issues</li><li>Assist in project implementation, enhancement initiatives, and process improvements</li></ul> Your Profile<ul><li>Bachelor's degree in business, Information Systems, or related disciplines </li><li>2-5 years of Business Analyst experience in financial services, insurance, or banking </li><li>Strong experience in requirement gathering, workflow design, and test planning </li><li>Hands-on experience in UAT coordination and documentation </li><li>Strong analytical thinking and problem-solving skills </li><li>Good communication skills with the ability to engage stakeholders effectively </li><li>Proficient in MS Office tools (Excel, Visio, PowerPoint) </li><li>Good command of English and Chinese (Cantonese required)</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013459106 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuNzk3MTMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-06-24T02:18:13Z

Senior Research & Insights Analyst (Customer Experience)

Central and Western District, Central and Western District
remote
Contract
22000 - 25000 HKD / Monthly
The Company Research-driven Analyst with experience in end-to-end research, turning data into actionable insights.The Role<ul><li>Leading and supporting end-to-end research projects, including research design, data collection, analysis, and reporting</li><li>Conducting qualitative and quantitative research (e.g. surveys, interviews, desk research, data analysis) to address business needs</li><li>Translating complex findings into clear insights, executive-ready reports, dashboards, and presentations</li><li>Collaborating with stakeholders to clarify objectives, align scope, and manage expectations</li><li>Providing fact-based recommendations to support insight-to-action discussions</li><li>Supporting customer panel / community research operations and customer experience initiatives</li></ul> Your Profile<ul><li>2-5 years of experience in research, insights, analytics, consulting, or related roles (candidates from research agencies are highly preferred)</li><li>Solid foundation in both qualitative and quantitative research methodologies</li><li>Strong analytical and problem-solving skills with the ability to interpret data and extract insights</li><li>Good communication and stakeholder management skills</li><li>Strong presentation and storytelling skills, with experience preparing materials for stakeholders</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby41MzA4My4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-06-10T03:01:42Z

Business Analyst - (Insurance/ KYC)

Central and Western District, Central and Western District
remote
Contract
23000 - 25000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Gather and document business and regulatory requirements related to KYC, CDD, EDD, and AML processes</li><li>Work closely with Compliance, Operations, IT, and vendors to support KYC system initiatives and enhancements</li><li>Analyse current‑state KYC workflows and identify gaps against regulatory and business requirements</li><li>Translate requirements into functional specifications and support solution design discussions</li><li>Support KYC system implementation, rule configuration, and workflow optimisation</li><li>Prepare UAT test scenarios, test plans, and scripts; coordinate and support UAT execution</li></ul> Your Profile<ul><li>1+ years of Business Analyst experience, with exposure to KYC / AML or compliance‑related projects</li><li>Insurance industry experience is highly preferred (life or general insurance)</li><li>Good understanding of KYC, CDD, EDD, sanctions screening, and client onboarding processes</li><li>Hands‑on experience in requirements gathering, documentation, and UAT support</li><li>Familiar with SDLC and Agile / Waterfall delivery environments</li><li>Strong stakeholder management and communication skills</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4yNzM1Mi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-11T02:31:08Z

Digital Business Analyst - Retail Banking (12M Contract)

Hong Kong Island,
remote
Contract
35000 - 70000 HKD / Monthly
The Company Leading global bank delivering a large-scale transformation programme across multiple business lines.The Role<ul><li>Gather and document business and functional requirements across digital banking journeys (mobile, online)</li><li>Collaborate with stakeholders across product, technology, UX, and operations</li><li>Translate business needs into clear user stories and functional specifications</li><li>Support Agile delivery, including sprint planning, backlog management, and prioritisation</li><li>Work closely with QA teams on UAT planning, execution, and defect management</li><li>Drive improvement in digital customer experience and process efficiency</li></ul>Your Profile<ul><li>-Cantonese / manadarin speaking</li><li>Proven experience as a Business Analyst within retail banking</li><li>Strong exposure to digital banking (mobile / internet / onboarding / payments)</li><li>Experience working in Agile environments (Scrum / sprint delivery)</li><li>Strong stakeholder management and communication skills</li><li>Hands-on approach with ability to work across end-to-end delivery lifecycle</li><li>Familiarity with tools such as JIRA, Confluence</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/UmVteWEuRXJheWlsUG9vbmhlbi45MDU1MC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-06-05T03:42:12Z

Business Analyst

Central and Western District, Central and Western District
remote
Contract
28000 - 30000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Collaborate with stakeholders to gather, analyze and document business requirements, user stories and acceptance criteria</li><li>Translate business needs into functional specifications for IT systems and digital platforms (eServices / EB)</li><li>Support end-to-end BA activities across EB functions including Sales, Underwriting, Administration, Claims, Finance and Customer Service</li><li>Work closely with Scrum team and IT to ensure requirements are clearly understood and delivered</li><li>Participate in agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) and support backlog prioritization</li></ul> Your Profile<ul><li>4+ years of Business Analyst experience within insurance or financial services</li><li>Experience in digital / system implementation projects (e.g. eServices or process automation) is preferred</li><li>Strong exposure in requirements gathering, user stories, BRD and UAT coordination</li><li>Familiar with Agile / Scrum methodologies and tools (e.g. Jira)</li><li>Strong analytical thinking, problem-solving and business sense</li><li>Good communication skills to work with both business and IT stakeholders</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby44NDc0Mi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-06-25T06:40:01Z

Data Business Analyst - Contract

Hong Kong,
remote
Contract
35000 - 45000 HKD / Monthly
The CompanyOur client is a leading financial services firm within the insurance/banking sector, is looking for a Business Analyst to support CDE project and data governance initiatives. This role will work closely with business users, data teams, and IT to drive project delivery and improve data quality and processes. The Role<ul><li>Support data governance and Critical Data Element (CDE) projects </li><li>Gather, analyse, and document business and data requirements </li><li>Draft workflow diagrams, process documentation, and functional specifications </li><li>Develop test plans, test cases, and coordinate UAT activities </li><li>Liaise with stakeholders across business, IT, and data teams </li><li>Assist in project implementation, process enhancement, and data quality improvement initiatives</li></ul> Your Profile<ul><li>Bachelor's degree in business, Information Systems, Data Analytics, or related disciplines </li><li>2-6 years of relevant experience in financial services, banking, or insurance </li><li>Hands-on experience in business analysis, requirement gathering, and project delivery </li><li>Exposure to data-related projects such as data governance, data management, or reporting </li><li>Experience in drafting workflows and test plans is essential </li><li>Strong analytical and problem-solving skills with good attention to detail </li><li>Excellent communication and stakeholder management skills </li><li>Proficient in MS Office tools (Excel, Visio, PowerPoint) </li><li>Good command of English and Chinese</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013459102 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuNDQ2MzcuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-06-24T02:46:50Z

Business Analyst (Insurance)

Eastern District, Eastern District
remote
Contract
28000 - 40000 HKD / Monthly
The Company Leading insurance company headquartered in Hong Kong, known for its tech-enabled platform.The Role<ul><li>Perform business analysis, consolidate and prepare user requirements</li><li>Work with business team to prepare test plan and conduct UATs with business teams for end to end flow</li><li>Support projects related to automation and digital adoption to uplift branding and improve distributor and customer experience</li><li>Deliver quality outputs for projects and tasks assigneds</li></ul>Your Profile<ul><li>Minimum 4 years' experience in business analysis or quality assurance team</li><li>Experience in general insurance experience is advantageous</li><li>Strong analytical mind, interpretation and problem-solving capability</li><li>Excellent command of spoken and written Chinese and English. Conversational level of Putonghua is required.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/SmFuaWNlLllpcC45MDIzMi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-06-17T05:48:41Z

Business Analyst

Central and Western District, Central and Western District
remote
Contract
23000 - 25000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Support digital projects involving external business partners and customers</li><li>Perform hands‑on testing, UAT coordination, and application support activities</li><li>Assist in business requirements gathering, documentation, and clarification</li><li>Work closely with internal teams, vendors, and external partners on project delivery</li><li>Liaise with regional stakeholders, including teams in Singapore and China</li><li>Support project execution and follow up on deliverables and issues</li></ul> Your Profile<ul><li>Strong communication skills; able to work in Cantonese, English, and Mandarin</li><li>Financial services background preferred</li><li>Project handling experience, with exposure to BA or application‑related work</li><li>Experience following projects end‑to‑end; full BA background not mandatory</li><li>Comfortable working with external customers and multiple business partners</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby40NTc5MC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-06T09:54:47Z