Add your latest CV to match with open positions
1 result for Network Engineer in Hong Kong
- Central and Western District, Central and Western District
- remote
- Permanent
- 38000 - 60000 HKD / Monthly
- <p><strong>Position Summary</strong></p><p><strong>We are seeking an experienced and proactive Helpdesk / Desktop Support Engineer to provide dedicated, white-glove technical support for the Asset Management & Investment Floor of our insurance firm. This role requires high-touch service delivery, rapid issue resolution, and a solid technical foundation across hardware, operating systems, financial market data applications, and network connectivity.</strong></p><p><strong>The ideal candidate thrives in time-sensitive portfolio management and investment operations environments, ensuring maximum system uptime, regulatory compliance, and seamless daily operational execution.</strong></p><p> </p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li><strong>Insurance Front-Office Support: Deliver white-glove technical support to Portfolio Managers, Investment Analysts, Traders, Actuaries, and Senior Executives across the insurance asset management floor.</strong></li><li><strong>Incident & Request Management: Receive, prioritize, log, and resolve Tier 1 and Tier 2 incidents via phone, chat, ticketing system, and hands-on desk-side assistance.</strong></li><li><strong>Market Data & Investment App Support: Troubleshoot, install, and configure market data terminals and financial software (e.g., Bloomberg Professional, FactSet, Refinitiv Eikon/Workspace, Morningstar, Order Management Systems).</strong></li><li><strong>Hardware & Desktop Provisioning: Set up, configure, deploy, and maintain desktop PCs, multi-monitor trading/analytics setups, laptops, docking stations, IP phones, and mobile devices (iOS/Android).</strong></li><li><strong>OS & Application Troubleshooting: Diagnose issues across Windows 10/11, macOS, Microsoft 365 (Outlook, Teams, heavy Excel modeling/add-ins), virtual desktop environments (Citrix/VDI), and VPN tools.</strong></li><li><strong>Joiners, Movers, & Leavers (JML): Execute user provisioning, access control requests, equipment setup, and account deactivations following insurance compliance, data privacy, and security guidelines.</strong></li><li><strong>Basic Network & Telecom Diagnostics: Verify LAN/Wi-Fi connections, troubleshoot voice/turret systems, and escalate network or server anomalies to Tier 3 infrastructure teams.</strong></li><li><strong>Asset Tracking & Vendor Coordination: Maintain accurate IT inventory logs, coordinate repair/warranty services with external hardware vendors, and manage spare parts stock.</strong></li></ul><p> </p><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li><strong>Education: Diploma or Degree in Information Technology, Computer Science, or a related discipline.</strong></li><li><strong>Experience: Minimum 2-4 years of desktop support / helpdesk experience within Insurance Investment Operations, Financial Services, Asset Management, or Investment Banking.</strong></li><li><strong>Financial Software Knowledge: Direct experience supporting Bloomberg, FactSet, Refinitiv Eikon, or insurance asset management/analytics tools and Excel add-ins is highly desirable.</strong></li><li><strong>Technical Proficiency:</strong></li><ul><li><strong>Active Directory, Entra ID (Azure AD), and Exchange Online administration.</strong></li><li><strong>Windows 10/11, macOS, M365 Suite (Excel, Outlook, Teams).</strong></li><li><strong>Remote desktop utilities, VPN clients, Citrix/VDI environments.</strong></li><li><strong>Basic network protocols (TCP/IP, DHCP, DNS, LAN/WAN troubleshooting).</strong></li></ul><li><strong>Certifications (Advantageous): Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, CompTIA A+ / Network+.</strong></li><li><strong>Language Skills: Excellent spoken and written English and Cantonese (Mandarin is a plus).</strong></li></ul><p><strong>Soft Skills & Competencies</strong></p><ul><li><strong>Sense of Urgency: Ability to stay calm, professional, and decisive under time-sensitive, high-value investment operations conditions.</strong></li><li><strong>Client-Centric Mindset: Excellent communication, interpersonal skills, and customer-service orientation for high-touch internal clients.</strong></li><li><strong>Analytical Problem Solving: Quick diagnostic ability to isolate root causes and apply workaround solutions promptly.</strong></li><li><strong>Insurance & Regulatory Awareness: Strict adherence to data privacy, insurance compliance standards, audit requirements, and internal IT governance.</strong></li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference No. 67010-0013537635</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UmluZ28uTmcuNDQzOTUuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
- 2026-11-04T09:32:19Z