<p><strong>Vacancy: Order to Cash Consultant - Our client, an esteemed international company headquartered in Geneva, is seeking an experienced OTC & Finance Transformation Consultant to support the optimization and modernization of their global operations. This is a unique opportunity to integrate into high-impact transformation initiatives within a prestigious global organization. </strong></p><p>Location: Geneva, Switzerland (HQ)</p><p>Contract Duration: 6 months to 1 year (Immediate Start)</p><p>Employment Type: Temp Contract</p><p> </p><p><strong>Missions</strong></p><p>As the OTC & Finance Transformation Consultant, you will:</p><ul><li><strong>Process Evaluation:</strong>Analyze existing OTC (Order-to-Cash) and finance processes to identify inefficiencies, control gaps, and improvement opportunities across global operations.</li><li><strong>Propose Optimized Solutions:</strong>Design end-to-end optimized OTC processes and propose functional ERP solutions across contracts, quotes, orders, billing, and collections, leveraging out-of-the-box capabilities to streamline operations and maximize business value.</li><li><strong>Stakeholder Engagement:</strong>Partner across key departments (Global Process Owners, Finance, Business Lines, Information & Data teams) to gain alignment and buy-in for any process changes.</li><li><strong>Adherence to Standards:</strong>Ensure standard ERP processes align with the organization's transformation goals, focusing on automated data integration, intelligent receivables automation, AR self-service, and contract management.</li><li><strong>Document New Processes:</strong>Prepare clear and thorough documentation of future-state processes to support successful system implementation, team training, and long-term adoption.</li><li><strong>Implementation Oversight:</strong>Oversee seamless implementation efforts, ensuring smooth integration across impacted systems.</li><li><strong>Training & Change Management:</strong>Lead the transformation journey by delivering impactful training, coaching teams, and facilitating change management to drive user adoption.</li><li><strong>Continuous Improvement:</strong>Collaborate with business to secure immediate process enhancements and prepare for the larger transformation program. Propose opportunities for ongoing improvement.</li></ul><p><strong>Profil du candidat</strong></p><p>The ideal candidate will have:</p><ul><li>Extensive Experience: 8+ years of experience delivering ERP-enabled OTC transformations.</li><li>ERP Proficiency: Strong expertise in ERP platforms and process-modeling tools.</li><li>Analytical Mindset: Skilled in identifying inefficiencies and control gaps, and developing scalable, effective solutions.</li><li>Change Leadership: Demonstrated ability to secure stakeholder buy-in and lead transformation initiatives.</li><li>Communication Excellence: Exceptional written and verbal communication skills for crafting clear documentation, delivering training, and leading workshops.</li><li>Language Proficiency: Fluency in English is a must</li></ul><p> </p><p><strong>Are you interested by this role?</strong></p><p>If your skills align with the above requirements and you're available to start immediately, please submit your resume for consideration. This is your chance to drive transformational change for a global leader in their field!</p><p> </p><p>Robert Half GmbH traite les données des candidats qui sont nécessaires pour mener à bien le processus de candidature. Vous trouverez plus d' informations sur la protection des données, en particulier sur vos droits légaux, à <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</a>.</p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi44NTYxMS4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
<p>The Customer Success Manager plays a critical role in ensuring customer satisfaction and successful project delivery after the contract is signed. The Customer Success Manager is responsible for ensuring smooth planning, budget management, and on-time project completion, all while maintaining strong communication with the customer.</p><p><strong>Missions</strong></p><p>· Project Tracking: Maintain clear and regular communication with the customer to provide updates on the project's advancement.</p><p>· Customer Liaison: Act as the main point of contact between the customer and the production team</p><p>· Planning (production phase, installation and transportation) & Budget Tracking</p><p>· Installation preparing & Maintenance Contract : Liaise with the different actors around construction work then finalize and close the maintenance contract with the customer</p><p>· Team Briefing & Debriefing : with technical sales, maintenance team and client</p><p>· Project Documentation: Document the entire project, from planning through to final installation, including any challenges or changes.</p><p>· After Action Review: Perform a detailed after-action review to assess project performance, identify areas for improvement, and apply lessons learned for future projects.</p><p>· Customer Feedback: Collect feedback from the customer regarding the installation process, overall experience, and final product.</p><p>· Project Close-Out: Ensure the project is successfully closed out with all necessary documentation, maintenance contracts, warranty & conformity certificates, organize training and feedback collected.</p><p>· Off-site After sales support: take concerns and issues from customers, organise with field service on-site support and maintenance</p><p><strong>Profil du candidat</strong></p><p>Qualifications:</p><p> </p><p>· Proven experience in project management, customer success, or a similar role within the construction or technical industry.</p><p>· Strong communication skills, with the ability to manage customer expectations and keep teams informed.</p><p>· Excellent organizational skills & budget management experience</p><p>· Experience in coordinating between technical teams and customers to ensure smooth project delivery.</p><p>· Problem-solving skills, anticipate potential challenges and address them proactively.</p><p>· Ability to work independently and handle multiple priorities while ensuring a high level of customer satisfaction.</p><p>· Languages: French and English, more languages is a plus</p><p> </p><p>Have we piqued your interest?</p><p>Then apply online as a Customer Success Manager (f/m/x) by quoting reference number 60140-0013256566.</p><p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Robert Half GmbH processes applicant data that is necessary to carry out the application process. </span><span style="vertical-align: inherit;">You will find more information on data protection, in particular on your legal rights, at </span></span><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</span></span></a><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"> .</span></span></p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi41OTk1Ni4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
