<p>Are you passionate about delivering exceptional IT support and thrive in fast-paced environments? This is your chance to join one of New Zealand's most respected organizations, based in Auckland's CBD. Renowned for its premium services in the healthcare sector, this company plays a vital role in the lives of Kiwis nationwide.</p><p><br /><strong>Contract:</strong> 6 months<br /><strong>Location:</strong> Auckland CBD<br /><strong>Start Date:</strong> Immediate<br /><strong><br />About the Role<br /></strong><br />As a <strong>Senior Service Desk Analyst,</strong> you'll be the go-to technical expert within a collaborative team of six. Your mission? Keep the organization running smoothly by providing Level 2 technical support and resolving complex issues with confidence.<br /><br />You'll work with cutting-edge technologies, including:</p><ul><li><strong>Windows 11 OS</strong></li><li><strong>Microsoft 365 & Azure</strong></li><li><strong>Entra ID</strong></li><li>Common desktop applications</li></ul><p>This role is perfect for someone who thrives under pressure, enjoys problem-solving, and values teamwork.<br /><strong><span style="text-decoration: underline;"><br />Key Responsibilities</span></strong></p><ul><li>Provide <strong>Level 2 technical support</strong> across the organization.</li><li>Troubleshoot and resolve incidents efficiently using <strong>ticketing systems</strong> (e.g., ServiceNow).</li><li>Collaborate with a supportive team to share knowledge and drive continuous improvement.</li><li>Maintain high standards of customer service and technical excellence.</li></ul><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li><strong>Service Desk Expertise:</strong> Previous experience in a service desk or technical support role.</li><li>Technical Proficiency: Strong knowledge of <strong>Windows, Microsoft 365, Azure,</strong> and <strong>Active Directory.</strong></li><li>ITIL Framework: Certification or practical experience highly regarded.</li><li>Ticketing Systems: Familiarity with ServiceNow or similar platforms.</li><li>Team Player: Excellent communication and collaboration skills.</li></ul><p><span style="text-decoration: underline;"><strong>Why Apply?</strong></span></p><ul><li>Work with a<strong> premium brand</strong> in the healthcare sector.</li><li>Be part of a <strong>high-performing, supportive team.</strong></li><li>Gain exposure to <strong>modern technologies</strong> and best practices.</li></ul><p><strong>Please note:</strong> This is a <strong>contract position for 6 months.</strong> Applicants must hold <strong>valid working rights in New Zealand.</strong><br />Apply Now and take the next step in your IT career!</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word f</strong>ormat by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on <strong>09-915-6700.</strong></p><p><span style="text-decoration: underline;"><strong>Job Reference No:</strong> </span>06900-0013343312</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjU2MDU3LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p><br />Well-established financial services organisation is kicking off a stream of work focused on financial calculations, reporting logic and product behaviour. They're looking for a hands-on Senior Business Analyst who's comfortable getting close to the numbers and collaborating directly with Finance, Product, Technology and auditors. </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><p><br />This company is looking for a Senior Business Analyst to take ownership of a confidential, high-priority project involving complex system analysis and financial data investigation.<br />This role requires someone who can make sense of ambiguity, and drive outcomes without needing handholding. It's not a "write user stories and sit back" environment and not a documentation-only role, this is hands-on analysis, problem solving and resolving complex calculation logic within financial systems.</p><p><br />What you'll be doing</p><ul><li>Diving into complex system logic to understand how financial outputs are generated</li><li>Analysing detailed financial data, variances, and calculation pathways</li><li>Working directly with Finance, Technology and SMEs to identify gaps, defects, or logic issues</li><li>Distilling findings into clear insights and next steps</li><li>Providing recommendations for remediation, system updates or business rule changes</li><li>Owning your workstream end-to-end - no spoon-feeding, no layers of governance slowing you down</li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Senior-level BA experience ideally in financial services, lending, banking or credit environments.</li><li>Strong system + financial analysis background - able to break down complex calculations and logic flows</li><li>Comfortable analysing data</li><li>Proven experience working with Finance teams on complex reconciliation or financial model behaviour</li><li>Self-driven, able to work with minimal direction and create structure where there isn't any</li><li>Pragmatic communicator - able to translate technical/system detail into clear business insight</li></ul><p><strong>Contract Details</strong></p><ul><li><strong>Initial Term:</strong> 6 - 9 months</li><li><strong>Start:</strong> ASAP</li><li><strong>Location:</strong> Auckland</li><li><strong>Rate:</strong> Competitive rate (depending on experience)</li></ul><p><strong>Apply Today</strong><br />Please send your resume by clicking on the apply button.<br /><em>Reference Number:</em> 06900-0013332228</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UGF1bC5CYXRlc29uLjE1NDQ2LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span></p><p>A New Zealand-born SaaS company operating in the workflow-automation space, providing secure information-exchange tools for highly regulated industries. Their platform streamlines complex documentation processes, improving compliance and customer experience across global markets. The business now has an expanding presence and a people-first culture that blends startup energy with the structured mindset of a scaling tech company.<br /><br /></p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Lead, mentor, and develop engineers across full-stack, DevOps, and QA disciplines.</li><li>Deepen AI adoption within engineering and product development workflows.</li><li>Maintain and improve delivery speed, software quality, and security standards (SOC2-level maturity).</li><li>Collaborate closely with product and leadership teams to align technical strategy with business goals.</li><li>Provide clear reporting on progress, metrics, and risks to executive stakeholders.</li><li>Foster a transparent, collaborative culture built on trust, accountability, and autonomy.<br /><br /></li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Skilled in AI-assisted software delivery and scalable SaaS environments.</li><li>Coach-style manager who empowers teams and protects a strong engineering culture.</li><li>Experienced leading distributed, cross-functional teams through growth and change.</li><li>Clear, confident communicator with both strategic vision and technical depth.</li><li>Proven engineering leader with executive/ board facing experience.<br /><br /></li></ul><p>If you're a people-first engineering leader who thrives in lean, high-trust environments we'd love to hear from you. Apply in confidence with your CV or contact me directly on 098704116 or [email protected].</p><p>All conversations are treated discreetly.<br /><br /><em>Reference Number: 06900-0013329925<br /><br /></em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFuaXNoLnJhdmlrdW1hci45Nzk1NS4xMDkxOEByaGluei5hcGxpdHJhay5jb20.gif">
