<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Are you ready to be part of a pioneering healthcare technology organisation that's transforming how clinicians deliver safer, more efficient care? We've partnered with a forward thinking medical software provider that's dedicated to improving workflows for the healthcare sector. Their innovative digital solutions empower hospitals and clinicians to streamline clinical data, elevate the quality of documentation, and minimise the risk of medication related errors during procedures.</p><p><span style="text-decoration: underline;"><strong>The Role<br /></strong></span><br />In this role, you'll be the first point of contact for technical support, providing prompt and effective assistance. You'll respond to user queries, troubleshoot basic technical issues, and guide them toward practical solutions.<br /><br /><strong>Key responsibilities include:</strong></p><ul><li>Act as the primary point of contact for customers seeking technical support via phone or email.</li><li>Identify, troubleshoot, and resolve hardware and software issues promptly and effectively.</li><li>Manage the IT service desk by logging incidents and requests, ensuring proper tracking and escalating more complex issues when required.</li><li>Support the deployment, configuration, and setup of new hardware and software across the organisation.</li></ul><p><span style="text-decoration: underline;"><strong>What You'll Bring</strong></span></p><ul><li>2+ years of experience in a helpdesk or IT support position</li><li>Solid technical skills across hardware, software, and user support</li><li>Strong communication and customer service abilities</li></ul><p>Please note this role is currently only open to NZ citizens or residents as they cannot offer visa support.</p><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: 06900-0013377542</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjIxMTY0LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
