<p><strong>The Company</strong><br />Our client is a leading global organization in the media industry who are currently seeking a talented Technology Support Engineer to join its dynamic and fast-paced team. As part of a global network, the company focuses on delivering cutting-edge solutions, fostering innovation, and providing world-class operational support to its users and clients. This is a unique opportunity to work with a supportive team to deliver exceptional service in a company that values collaboration, excellence, and growth.</p><p><strong>The Role</strong> <br />As a Technical Support Engineer, you will play a key role in end-user support operations and general technology issue resolution both on-site and remotely. Reporting to the Regional Technology Manager, you will ensure that technical issues are effectively resolved and that users have a positive support experience. You will also collaborate with global teams, assist with leadership needs, and support various internal projects. This is an office-based role requiring attendance as per company policy and may involve travel to different company locations as necessary.<br /><br /><strong>Responsibilities</strong></p><ul><li>Provide local second-level end-user technical support and, when needed, first-level assistance, adhering to workflows within the organization's Service Management system.</li><li>Support global technology projects and provide expertise as they impact the local users.</li><li>Prioritize, assess, and escalate technical issues while ensuring clear communication for resolution.</li><li>Mentor junior team members, promote teamwork, and provide conflict resolution during problem-solving situations.</li><li>Identify recurring support trends, communicate findings to the global Service Delivery teams, and support initiatives to enhance the end-user experience.</li><li>Deliver "white glove" technical support to executives and assist with audio-visual (AV) solutions.</li><li>Facilitate on-site activities, including office relocations or technology-related changes, as required.</li></ul><p><br /><strong>Your Profile:</strong> <br />You are an experienced IT professional with strong technical expertise, exceptional communication skills, and a passion for delivering outstanding customer support. You are able to work independently while also fostering collaboration within a diverse team environment. You're adaptable, thrive under pressure, and excel in both proactive and reactive environments.<br /><br /><strong>Qualifications and Experience:</strong></p><ul><li>At least 3 years of professional IT experience, including desktop/end-user support and audio-visual (AV) solutions.</li><li>Proficient in MS platforms such as Microsoft Office, Windows OS, Mac OS, and other desktop/mobile technologies relevant to creative or media businesses.</li><li>Experience with enterprise tools such as ServiceNow, JAMF, SCCM, Intune, and Active Directory authentication methods is a plus.</li><li>Sound understanding of workflow systems and the ability to escalate issues effectively.</li><li>Familiarity with compliance frameworks and Cloud Access Security Brokering (desirable but not essential).</li><li>Strong interpersonal and problem-solving abilities, with experience in explaining technical information to non-technical personnel.</li><li>Past experience in the Media and Entertainment industry is an advantage.</li></ul><p><strong>About You:</strong></p><ul><li>Dedicated to delivering exceptional customer service and technical solutions.</li><li>Detail-oriented and committed to excellence in execution.</li><li>Possess strong written, oral, and interpersonal communication skills.</li><li>Capable of identifying high-priority tasks and managing multiple projects effectively.</li><li>Demonstrate calmness and adaptability in high-pressure situations.</li><li>Culturally aware and empathetic, with the ability to collaborate across global teams.</li><li>Highly organized, efficient, and willing to "roll up your sleeves" when required.</li><li>Fluent in the primary language(s) of the location and proficient in English (B2 level or higher).</li><li>Maintain confidentiality with all sensitive information and adhere to company guidelines.</li></ul><p><br /><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, Stanley Onacha in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013242901</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNzQ2NDAuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong><br />A global leader in the media and technology industry is looking for a skilled level 1 Technology Support Analyst to join its ambitious and fast-evolving team. This organization is driven by innovation and is committed to delivering best-in-class technology solutions to enhance user experiences and streamline operations across its markets. Joining this team provides an opportunity to contribute to a company that values collaboration, diversity, and professional development.</p><p><strong>The Role</strong> <br />As a Technology Support Analyst, you will focus on ensuring the effective and efficient operation of end-user support and general technology issue resolution our client's internal users. Reporting to the Technology Support Lead, you will advocate for users across a variety of business units to ensure that technical challenges are resolved with a positive and efficient end-user experience. In addition to resolving tech issues, you'll play a role in supporting technology projects, support leadership teams as needed, and provide executive-level AV support. This position will require presence in an office setting as per attendance policies and may involve occasional travel to other regional offices.</p><p><strong>Responsibilities</strong></p><ul><li>Deliver local first-level support to end users using the organization's ITSM tools and accompanying workflows.</li><li>Assist with global technology initiatives and projects as they impact the local users.</li><li>Prioritize and escalate technical issues based on urgency, impact, and priority.</li><li>Identify recurring technical support trends and collaborate with global Service Delivery teams on improvements to enhance the end-user experience.</li><li>Deliver executive "white glove" IT support and provide specialized assistance for audio-visual (AV) needs.</li><li>Facilitate and coordinate on-site activities such as office relocations or scheduled technology maintenance.</li></ul><p><strong>Your Profile:</strong> <br />You are a tech-savvy professional who thrives in a dynamic and high-pressure environment. You are a skilled problem solver with a proactive attitude, capable of adapting to the needs of different teams across a large global organization. A self-starter by nature, you are eager to continuously improve processes and deliver exceptional customer support to all stakeholders.</p><p><strong>Qualifications and Experience:</strong></p><ul><li>1-2 years of professional IT experience, with a focus on end-user and desktop support and audio-visual set-up.</li><li>Proficiency in MS platforms, such as Microsoft Office, Windows OS, and Apple Mac OS, in addition to expertise in desktop and mobile device technology relevant to creative or media operations.</li><li>Familiarity with service management tools like ServiceNow and associated workflows.</li><li>Ability to identify non-standard technical requests and guide end-users to company-approved solutions.</li><li>Experience with tools like JAMF, SCCM, Intune, Active Directory, and Cloud Access Security Brokering (preferred but not required).</li><li>Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide clear direction to team members.</li><li>A background in media or entertainment industries is advantageous.</li><li>Demonstrated ability to exercise sound judgment when making decisions and manage multiple priorities effectively.</li></ul><p><strong>About You:</strong></p><ul><li>Passionate about delivering incredible customer service and solving complex technical challenges.</li><li>Highly detail-oriented and committed to excellence in execution.</li><li>Skilled at prioritizing tasks, efficiently managing time, and working calmly under pressure in high-stakes environments.</li><li>Comfortable working independently but also enjoys collaborating within teams across various departments.</li><li>Demonstrates patience and cultural awareness when working with teams in global environments, appreciating differences in operations and communication.</li><li>Communicates ideas clearly and effectively using user-friendly language tailored for non-technical team members.</li><li>Highly organized and takes a hands-on approach when needed.</li><li>Fluent in the local market's official language(s) and possesses B1-level English skills at a minimum.</li><li>Maintains confidentiality and handles sensitive data with the utmost professionalism.</li><li>Flexible and open to working in different office locations when required.</li></ul><p><br /><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, Stanley Onacha in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013242906</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuMDgyNjYuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
