<p><span style="text-decoration: underline;"><strong>The Company</strong></span></p><p>This iconic New Zealand organisation is seeking a passionate and customer centric IT Support professional to join them on a 4 -5 week contract backfilling a staff member on long term leave. This business is highly well regarded around the country, and is a brand known globally.</p><p><span style="text-decoration: underline;"><strong><br />The Role</strong></span></p><p>As a Desktop Support, you will provide high-quality, responsive IT support across a dynamic and fast-paced environment. You'll be the go-to person for end-user support, system reliability, and continuous service improvement-supporting staff across three different offices (based out of one). <br /><br />You will:</p><ul><li>Provide responsive, high-quality technical support across laptops, MacBooks, iPhones, iPads, and peripherals</li><li>Resolve incidents and service requests via the ITSM tool using remote support and in-person assistance</li><li>Deliver new-starter IT inductions and manage onboarding and offboarding processes</li><li>Support technology requirements for events, including venue setups and broadcast connectivity</li><li>Monitor device performance and proactively address issues using management and monitoring tools</li><li>Maintain standard builds, configuration baselines, and deployment documentation</li><li>Support hardware and software upgrades, patching, and rollouts</li><li>Contribute to testing and releasing new applications and devices</li><li>Create and maintain knowledge articles, user guides, and technical documentation</li><li>Analyse incident trends and recommend improvements to enhance the end-user experience</li><li>Train users across the organisation as required</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span><br />You bring a strong mix of technical capability and people skills, and you thrive in a service-focused environment.</p><ul><li>Proven experience in local and remote desktop support</li><li>Strong knowledge of Microsoft and Apple ecosystems</li><li>Hands-on experience supporting laptops, tablets, and mobile devices</li><li>Solid application support experience</li><li>Technical expertise across:</li></ul><p> - <strong>Hardware:</strong> laptops, MacBooks, iPads, mobile phones, AV equipment (projectors, TVs, microphones), multifunction devices/printers<br /> - <strong>Software:</strong> Windows and macOS, Microsoft 365, Azure Active Directory, Adobe Suite, iOS and Android, Meraki, Wi Fi</p><ul><li>Excellent written and verbal communication skills</li><li>Confident working with stakeholders at all levels of the organisation</li><li>Strong problem-solving and research capabilities</li></ul><p>This is a fully onsite role, 5 days a week in business hours and cannot accommodate working from home at this time.</p><p><strong><span style="text-decoration: underline;"><br />Apply Today</span></strong><br /><br />Please send your resume by clicking on the apply button.<br /><em><br />Reference Number: 06900-0013404195</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjE0OTA1LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
