<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A global technology manufacturer that designs and delivers <strong>automation, grading, and material-handling systems</strong> used across agriculture and food-processing sectors. The company is growing rapidly across Australasia and invests heavily in R&D, digital integration, and customer-driven engineering. Their solutions help clients improve yield, minimise waste, and boost operational efficiency through precision automation.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><p>This <strong>Pre-Sales Engineer</strong> role bridges the gap between clients, sales, and engineering. You'll translate technical requirements into practical, commercially sound solutions - from preparing detailed 2D layouts to scoping project installations. The position involves CAD design, proposal development, and collaboration with internal and external engineering teams, with the opportunity to travel regionally and internationally for training and implementation support.</p><p><strong>Key Duties</strong></p><ul><li> Create detailed <strong>2D CAD layouts </strong>and assist with conceptual<strong> 3D models</strong> for proposals.</li><li>Collaborate with engineering teams to align system design with client requirements.</li><li>Conduct site assessments, validate specifications, and support system installations.</li><li>Partner with sales teams to communicate technical capabilities to prospective clients.</li><li>Coordinate internal project documentation, schedules, and delivery milestones.</li><li>Uphold safety and compliance standards across all project stages.</li><li>Participate in training and continuous improvement programs on new equipment and processes.</li></ul><p><strong>Experience Needed</strong></p><ul><li>Bachelor's degree or equivalent in Mechanical, Electrical, or Mechatronics Engineering.</li><li>Prior experience in pre-sales, project, or applications engineering.</li><li>Strong proficiency with 2D CAD software (AutoCAD or similar).</li><li>Ability to interpret complex mechanical and electrical documentation.</li><li>Excellent communication skills with a client-facing mindset.</li><li>Organised, detail-oriented, and confident managing concurrent projects.</li><li>Experience within automation, manufacturing, or industrial equipment sectors preferred.</li></ul><p><span style="text-decoration: underline;"><strong>Bonus Skills</strong></span></p><ul><li>Exposure to 3D modelling or visualisation software.</li><li>Familiarity with MVVM-style frameworks or industrial UI systems.</li><li>Understanding of PLC integration, machine control, or IoT systems.</li><li>Hands-on knowledge of fabrication, installation, or commissioning processes.</li><li>Fluency in additional languages is advantageous.</li></ul><p>Hit Apply now and send your CV through, or call 098704116.<br /><em>Reference Number: 06900-0013326666</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFuaXNoLnJhdmlrdW1hci4yNjI3Mi4xMDkxOEByaGluei5hcGxpdHJhay5jb20.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Join a leading, growing organization committed to delivering meaningful solutions while fostering an innovative and collaborative work environment. This Company values continuous improvement, proactive problem-solving, and the seamless integration of technology to empower our people. This company believes in staying ahead of the curve and investing in its employees' personal and professional wellbeing.</p><p><br /><span style="text-decoration: underline;"><strong>The Role</strong></span><br />As an Application Support Specialist, you'll play a pivotal part in resolving technical issues, optimizing application performance, and supporting both business users and IT teams. You'll provide first and second-level support for applications and hardware, ensure timely and accurate documentation of troubleshooting steps, and be integral in implementing system updates and enhancements. You may utilize your expertise in Salesforce or SQL to address specialized support needs, share your knowledge through internal resources, and participate in an after-hours support rotation.</p><p><br /><strong>What You'll Do:</strong></p><ul><li>Provide responsive technical support to end-users, troubleshooting software and hardware issues and implementing efficient solutions.</li><li>Accurately document troubleshooting processes and outcomes to expand our internal knowledge base.</li><li>Monitor application performance to proactively identify and resolve potential issues.</li><li>Collaborate cross-functionally with IT, development teams, and vendors to resolve complex challenges.</li><li>Assist in testing, deploying, and implementing new applications and system updates.</li><li>Support specialized platforms, including Salesforce or SQL databases, as applicable.</li><li>Maintain detailed records of support interactions and resolutions.</li><li>Uphold and promote health, safety, and regulatory compliance in all aspects of your work.</li><li>Contribute to a culture of continuous improvement through feedback, experimentation, and best practice sharing.</li><li>Remain current on technology trends and undertake additional responsibilities as the business evolves.</li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Degree in Computer Science, Information Technology, or related field-or equivalent professional experience.</li><li>2+ years of proven application support experience.</li><li>Strong troubleshooting, analytical, and problem-solving abilities.</li><li>Excellent verbal and written communication skills; comfortable translating technical concepts for non-technical stakeholders.</li><li>Experience with ticketing systems and support documentation.</li><li>Proficiency in either Salesforce administration/development or SQL (queries, database optimization, data integrity)-experience in both is a distinct advantage.</li><li>Recognized for your organizational skills, commercial awareness, independence, and initiative.</li><li>Creative, data-driven thinker with keen attention to quality and results.</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span><br />Ready to make an impact in a flexible, fast-paced environment where your technical skills and ideas drive positive change? If you are committed to best-in-class support and thrive in collaborative environments, we'd love to hear from you.<br />Please send your resume by clicking on the apply button.<br /><em>Reference Number: (06900-0013336070.).</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuODkwNjYuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span></p><p>A New Zealand-born SaaS company operating in the workflow-automation space, providing secure information-exchange tools for highly regulated industries. Their platform streamlines complex documentation processes, improving compliance and customer experience across global markets. The business now has an expanding presence and a people-first culture that blends startup energy with the structured mindset of a scaling tech company.<br /><br /></p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Lead, mentor, and develop engineers across full-stack, DevOps, and QA disciplines.</li><li>Deepen AI adoption within engineering and product development workflows.</li><li>Maintain and improve delivery speed, software quality, and security standards (SOC2-level maturity).</li><li>Collaborate closely with product and leadership teams to align technical strategy with business goals.</li><li>Provide clear reporting on progress, metrics, and risks to executive stakeholders.</li><li>Foster a transparent, collaborative culture built on trust, accountability, and autonomy.<br /><br /></li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Skilled in AI-assisted software delivery and scalable SaaS environments.</li><li>Coach-style manager who empowers teams and protects a strong engineering culture.</li><li>Experienced leading distributed, cross-functional teams through growth and change.</li><li>Clear, confident communicator with both strategic vision and technical depth.</li><li>Proven engineering leader with executive/ board facing experience.<br /><br /></li></ul><p>If you're a people-first engineering leader who thrives in lean, high-trust environments we'd love to hear from you. Apply in confidence with your CV or contact me directly on 098704116 or [email protected].</p><p>All conversations are treated discreetly.<br /><br /><em>Reference Number: 06900-0013329925<br /><br /></em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFuaXNoLnJhdmlrdW1hci45Nzk1NS4xMDkxOEByaGluei5hcGxpdHJhay5jb20.gif">
<p>Are you passionate about delivering exceptional IT support and thrive in fast-paced environments? This is your chance to join one of New Zealand's most respected organizations, based in Auckland's CBD. Renowned for its premium services in the healthcare sector, this company plays a vital role in the lives of Kiwis nationwide.</p><p><br /><strong>Contract:</strong> 6 months<br /><strong>Location:</strong> Auckland CBD<br /><strong>Start Date:</strong> Immediate<br /><strong><br />About the Role<br /></strong><br />As a <strong>Senior Service Desk Analyst,</strong> you'll be the go-to technical expert within a collaborative team of six. Your mission? Keep the organization running smoothly by providing Level 2 technical support and resolving complex issues with confidence.<br /><br />You'll work with cutting-edge technologies, including:</p><ul><li><strong>Windows 11 OS</strong></li><li><strong>Microsoft 365 & Azure</strong></li><li><strong>Entra ID</strong></li><li>Common desktop applications</li></ul><p>This role is perfect for someone who thrives under pressure, enjoys problem-solving, and values teamwork.<br /><strong><span style="text-decoration: underline;"><br />Key Responsibilities</span></strong></p><ul><li>Provide <strong>Level 2 technical support</strong> across the organization.</li><li>Troubleshoot and resolve incidents efficiently using <strong>ticketing systems</strong> (e.g., ServiceNow).</li><li>Collaborate with a supportive team to share knowledge and drive continuous improvement.</li><li>Maintain high standards of customer service and technical excellence.</li></ul><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li><strong>Service Desk Expertise:</strong> Previous experience in a service desk or technical support role.</li><li>Technical Proficiency: Strong knowledge of <strong>Windows, Microsoft 365, Azure,</strong> and <strong>Active Directory.</strong></li><li>ITIL Framework: Certification or practical experience highly regarded.</li><li>Ticketing Systems: Familiarity with ServiceNow or similar platforms.</li><li>Team Player: Excellent communication and collaboration skills.</li></ul><p><span style="text-decoration: underline;"><strong>Why Apply?</strong></span></p><ul><li>Work with a<strong> premium brand</strong> in the healthcare sector.</li><li>Be part of a <strong>high-performing, supportive team.</strong></li><li>Gain exposure to <strong>modern technologies</strong> and best practices.</li></ul><p><strong>Please note:</strong> This is a <strong>contract position for 6 months.</strong> Applicants must hold <strong>valid working rights in New Zealand.</strong><br />Apply Now and take the next step in your IT career!</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word f</strong>ormat by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on <strong>09-915-6700.</strong></p><p><span style="text-decoration: underline;"><strong>Job Reference No:</strong> </span>06900-0013343312</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjU2MDU3LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
