<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's lives!</p><p><strong><span style="text-decoration: underline;">The Role</span></strong> <br />Working within a team of 6 Service Desk Analysts, you'll troubleshoot your way through issues in this fast-paced environment. In this role, you'll be the technical wizard that keeps the organization running smoothly. You'll provide top-tier technical support, showcasing your skills at a L2 expertise. Your toolkit will include Windows, the MS Stack, Active Directory, Azure O365, and various common desktop applications.</p><p>At the heart of this bustling operation, IT plays a pivotal role in keeping the wheels turning. Your ability to stay cool under pressure and swiftly tackle technical challenges will be the key to your success here. In this collaborative service desk environment, you'll work side by side with a supportive team, sharing knowledge and expertise across the organization.</p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li><strong>Service Desk Savvy:</strong> Your experience in a service desk role gives you a solid foundation.</li><li><strong>Tech Expertise:</strong> You're well-versed in the MS Stack, Windows, O365, Azure and Active Directory.</li><li><strong>ITIL Insight:</strong> Whether you're certified or have experience within the ITIL framework, you understand its value.</li><li><strong>Ticketing Whiz:</strong> Proficiency with ticketing systems like Service Now or similar tools is a plus.</li><li><strong>Team Player:</strong> You thrive in a collaborative, highly supportive team environment.</li></ul><p>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on <strong>09-915-6700.</strong></p><p><strong><span style="text-decoration: underline;">Job Reference No:</span></strong> 06900-0013302856</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjA1ODcwLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're proud to be partnering with a nationally respected organisation that plays a vital role in the health and wellbeing of communities across Aotearoa. With a long-standing reputation for care, integrity, and service, our client is a leader in delivering essential support services that truly make a difference in people's lives.</p><p>The organisation is values-driven, future-focused, and committed to fostering a culture of compassion, collaboration, and continuous development. This is more than just a job, it's a chance to contribute to a mission that matters. If you're looking for a role where your skills and heart can align, and where your impact will be felt across the country, this could be the perfect fit.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>We're seeking a proactive and customer-focused IT Support Analyst to join a dynamic team and play a key role in supporting the day-to-day operations of the ICT function. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving technical challenges while delivering exceptional service.</p><p>Key Responsibilities:</p><ul><li>Provide technical support across desktop hardware, software, operating systems, and IT infrastructure.</li><li>Act as the first point of contact for technical assistance via phone, email, or ticketing system.</li><li>Troubleshoot and resolve hardware and software faults within defined service desk time-frames.</li><li>Deliver high-level system availability and customer satisfaction through effective problem diagnosis and resolution.</li><li>Install, configure, upgrade, and maintain a wide range of hardware including desktops, laptops, servers, printers, mobile devices, and AV equipment.</li><li>Install and maintain software including Windows OS, Microsoft Office Suite, security tools, and business applications.</li></ul><p>This role operates on a 24/7 rotating roster (4 days on, 4 days off):</p><ul><li>2-day shifts - 6am to 6pm</li><li>2-night shifts - 6pm to 6am</li></ul><p><span style="text-decoration: underline;"><strong>Your profile:</strong></span></p><ul><li>Strong communication skills with a customer centric approach</li><li>2 - 3 years' experience in a Service Desk role or similar</li><li>Familiar with ITIL best practices</li><li>Thrive in environments where no two days are the same</li></ul><p><br />This role is based in Mount Wellington and parking is available on-site. Perks and benefits include retailer discounts and KiwiSaver.</p><p>Please note this role is currently only open to NZ citizens or residents as they cannot offer visa support.</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Dominique Smith or Stanley Onacha in our Auckland office on<strong> 09-915-6700.</strong></p><p><br /><span style="text-decoration: underline;"><strong>Job Reference No:</strong></span><br /><strong>06900-0013291265</strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjE2MTI3LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />A large, well respected and established NZ business with over 50 branches nationwide. Offering a dynamic working environment in a sector that is currently experiencing a lot of growth, this a fantastic organization to join to expand your career.</p><p><strong>The Role</strong> <br />Working within a team of 2 Service Desk Analysts, you'll troubleshoot your way through issues in this busy and engaging role. You will be required to provide technical support to a level 1.5 - 2 abilities. This will involve support of Windows, the MS Stack, Active Directory, O365 and other common desktop applications.</p><p>This position is vital in supporting the busy environment, as IT is integral to making the businesses wheels turn! Being able to stay calm and quickly support or escalate the technical issue will be key to your success in this role. Being on a service desk, this is a team-based environment where you will work together to share your knowledge and support one another alongside the wider business. Logging tickets will help track any issues between the team, so attention to detail and accurately describing a fault will be key.</p><p><strong>Skills & Experience</strong></p><ul><li>Experience working on a service desk</li><li>Experience with the MS Stack, Windows, O365 & Active Directory</li><li>ITIL certification or experience within this framework</li><li>Experience with ticketing systems such as Service Now or similar</li><li>Enjoy working as a team within a highly supportive environment</li></ul><p>Please note, this a contract position so <span style="text-decoration: underline;">only candidates who have valid working rights in New Zealand</span> can be considered.</p><p><strong>How to apply</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litvasky in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013291212</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjU3NzgwLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong><br />Join one of New Zealand's most iconic manufacturing brands - a business that's not just known for its products, but for its commitment to innovation and excellence. With operations across the country, this organisation understands that staying ahead means investing in cutting-edge technology and the people who make it work. Their IT team is central to this mission, fostering a culture of trust, collaboration, and continuous improvement. If you're passionate about tech and want to be part of a company that values its people as much as its performance, this is the place to be.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong><br />We're looking for a talented, senior desktop support to step into a 3-month contract and make an immediate impact. As the team shifts focus to a major cloud transformation project, you'll be one of the escalation point for BAU support and IT infrastructure. You'll keep things running smoothly across both on-prem and cloud environments, while also identifying opportunities to streamline processes and improve service delivery. This is a hands-on role where your expertise will be valued, and your ideas welcomed.</p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li>Proven experience with the <strong>Microsoft Suite,</strong> especially <strong>M365</strong></li><li>Expertise in <strong>Intune</strong> and device management</li><li>Confidence in troubleshooting and thinking on your feet</li><li>Experience working across <strong>multi-vendor environments</strong></li><li>A proactive mindset and a collaborative approach to problem-solving</li><li>Experience with D365 advantageous</li></ul><p><span style="text-decoration: underline;"><strong>How to apply</strong></span></p><p><br />Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on<strong> 09-915-6700.</strong></p><p><br />Please note, as this is a contract role for an immediate start, only candidates with valid New Zealand working rights may apply.</p><p><br /><strong><span style="text-decoration: underline;">Job Reference No: 06900-0013158804</span></strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjkxOTk3LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />Join a forward-thinking organization dedicated to transforming experiences and improving lives. Guided by their core values, this company fosters a supportive and empowering environment where teamwork, innovation, and meaningful connections thrive. This organization believes in creating communities where people can flourish and embrace a shared purpose every day.</p><p><strong>The Role</strong> <br />We're on the lookout for an enthusiastic and skilled IT Service Engineer to be the first point of contact for all end-user IT requests, incidents, and projects. In your role, you'll triage and manage service tickets while maintaining high levels of end-user satisfaction and operational efficiency. This is a dynamic position that allows you to contribute to improvements and roll out impactful solutions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve tickets raised through Freshservice (or similar ticketing systems).</li><li>Provide first-contact resolution whenever possible and classify requests accurately for trend analysis.</li><li>Assist end-users with operating systems, Microsoft Office products, hardware, printing, phones, and networks.</li><li>Maintain courteous, calm, and clear communication while keeping stakeholders updated on ticket status.</li><li>Work as a single point of contact for users, coordinating with service providers and other parties to resolve technical issues.</li><li>Write and update documentation for troubleshooting and frequently asked questions (FAQs) to empower self-service.</li><li>Engage with hardware/software installs and ensure adherence to IT security standards.</li><li>Support continuous improvement initiatives by staying updated on new tools and processes.</li><li>Proactively promote health, safety, and compliance in the workplace.</li></ul><p><strong>Your profile:</strong> <br />You'll thrive in this role if you're a problem-solver with a passion for technology and helping others. You will balance technical expertise with excellent interpersonal skills, ensuring issues are resolved quickly and stakeholders feel supported throughout the process.</p><p><strong>Technical Skills and Experience:</strong></p><ul><li>A technical IT qualification or equivalent experience.</li><li>Strong knowledge of Microsoft Office 365, OneDrive, and SharePoint.</li><li>Previous service desk experience or experience with ticketing systems is advantageous.</li><li>Familiarity with Microsoft Azure, Dynamics platforms, and server/system management preferred.</li><li>Basic understanding of Command Line Interface and software installations.</li><li>Experience with remote management and patching tools.</li></ul><p><strong>Required Attributes:</strong></p><ul><li>Excellent triage and troubleshooting skills.</li><li>Courteous and calm manner when working with end-users.</li><li>Great organizational and communication skills, with the ability to document and share solutions effectively.</li><li>Proactive mindset with a willingness to learn and adapt to new challenges.</li><li>A strong team player who works collaboratively to achieve results.</li></ul><p><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Stanley Onacha or Dominique Smith in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013300085</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNzUyNjkuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><em><strong>Please note this role is part-time and the salary is calculated on a pro-rated rate</strong></em></p><p><br /><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Are you ready to join a pioneering digital platform that's been shaping the way New Zealanders engage with property for decades? We've partnered with an innovative tech-driven organisation that's looking for passionate professionals to support their users and systems across Aotearoa. As part of a team that lives and breathes technology and customer experience, you'll play a key role in ensuring smooth application performance and delivering exceptional support.</p><p><br />If you're someone who thrives in a fast-paced environment, enjoys solving problems, and wants to contribute to a product that helps people find the life they want to live, this is your chance to make a meaningful impact. Let's enhance user experiences, streamline operations, and support a platform trusted by thousands every day.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p><br />In this hands-on Technical Support role, you'll be responsible for managing technical queries, maintaining system integrity, and ensuring a seamless experience for users across Aotearoa. You'll handle incoming requests, triage and escalate issues, and work closely with development and QA teams to validate bug fixes. Your day-to-day will include querying internal databases, supporting API integrations, monitoring alerts, and maintaining documentation. Prior experience with SQL is advantageous. You'll also assist with hardware requests, collaborate with third-party IT partners, and identify training opportunities to enhance team capability.</p><p><br />Beyond technical support, you'll play a key role in maintaining the CRM system and engaging with external vendors. You'll be expected to conduct yourself in line with company values, demonstrating integrity, professionalism, and a commitment to building trust. Compliance with health and safety requirements, ethical standards, and internal policies is essential. This is a great opportunity for someone who enjoys problem-solving, clear communication, and contributing to a collaborative, values-driven environment.</p><p><br /><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Customer support experience 2+ years</li><li>Experience with SQL is highly favourable</li><li>Detail oriented and highly organised</li><li>Passion for problem solving</li></ul><p>While not required, it would be advantageous to have experience with HTML, AWS, New Relic, Postman.</p><p><strong><span style="text-decoration: underline;">Part Time Nature:</span></strong></p><p><br />Being part time, this organisation is seeking someone who can commit to 28 hours / week. The role is structured over four days, Monday to Thursday, totalling 28 hours per week. This can be arranged as either three full days and one half day, or four days of seven hours each, depending on what works best for you.</p><p><br />Please note, we can only consider candidates who are in New Zealand with valid permanent working rights at this time.</p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong><br />Please send your resume by clicking on the apply button.</p><p><br /><em>Reference Number:</em> 06900-0013311215</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjA0Mjc5LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
