<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Providing technical solutions throughout New Zealand, this organisation prides itself on taking pressure away from internal teams either by leading projects or taking care of the 'business as usual' tasks. Having been in the industry for over 20 years, this business has a strong reputation in the market and prides itself on it's customer centric mindset.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong><br />This is an exciting onsite opportunity supporting one of the vendor's high profile VIP clients. You'll be the face of IT for their users, so strong customer service skills, clear communication, and a solutions focused mindset are essential.<br />While the core of your role will be Level 2 desktop support, no two days will be the same. You'll work in a fast paced environment where you'll get the chance to roll up your sleeves and jump into a variety of technical tasks. With multiple projects running in the background, there will be plenty of opportunities to broaden your skills, contribute to continuous improvement, and collaborate closely with both technical and non technical stakeholders.</p><p><span style="text-decoration: underline;"><strong>Skills & Experience</strong></span></p><ul><li>Previous experience in a similar support role, ideally within a large or enterprise environment</li><li>Strong working knowledge of Windows, O365, the broader Microsoft stack, and Active Directory</li><li>Ability to build and maintain positive relationships with a diverse range of stakeholders</li><li>Experience with Intune and Entra ID</li><li>A proactive approach, strong attention to detail, and a genuine passion for delivering a great user experience</li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>If you have the skills above that we require, we want to hear from you! We need someone who is available immediately, who can hit the ground running and has a positive 'can-do' attitude.</p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong><br />Please send your resume by clicking on the apply button.</p><p><em>Reference Number:</em> 06900-0013399816</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjE2MDg4LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />A large, well respected and established NZ business with over 50 branches nationwide. Offering a dynamic working environment in a sector that is currently experiencing a lot of growth, this a fantastic organization to join to expand your career.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong> <br />Working within a team of 2 Service Desk Analysts, you'll troubleshoot your way through issues in this busy and engaging role. You will be required to provide technical support to a level 1.5 - 2 abilities. This will involve support of Windows, the MS Stack, Active Directory, O365 and other common desktop applications.</p><p>This position is vital in supporting the busy environment, as IT is integral to making the businesses wheels turn! Being able to stay calm and quickly support or escalate the technical issue will be key to your success in this role. Being on a service desk, this is a team-based environment where you will work together to share your knowledge and support one another alongside the wider business. Logging tickets will help track any issues between the team, so attention to detail and accurately describing a fault will be key.</p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li>Experience working on a busy Service Desk</li><li>Experience with the MS Stack, Windows, O365 & Active Directory</li><li>ITIL certification or experience within this framework</li><li>Experience with ticketing systems such as Service Now or similar</li><li>Enjoy working as a team within a highly supportive environment</li></ul><p>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litvasky in our Auckland office on <strong>09-915-6700.</strong></p><p><span style="text-decoration: underline;"><strong>Job Reference No:</strong></span> 06900-0013390827</p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjkxMTYwLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company<br /></span></strong><br />Our client is a well‑established leader in New Zealand's building and construction industry, with more than 25 years of successful operation. They span manufacturing, distribution, and retail across steel, timber, and plastic products, and currently have around 800 staff across 30 sites nationwide.<br /><br /><strong><span style="text-decoration: underline;">The Role<br /></span></strong><br />This is an exciting opportunity for a Desktop Support working in a close-knit team of 4 reporting to the IT Manager. </p><p><strong>Key responsibilities:</strong></p><ul><li>Providing 1st and 2nd level support for internal users</li><li>Daily calls or tickets</li><li>Supporting a range of legacy systems</li><li>Supporting solely on-premise services (no cloud)</li><li>Setting up new users on desktops/laptop/mobile phones</li><li>Purchasing equipment</li><li>Users not able to login (Account lock outs or forgotten passwords)</li><li>Resolving printer issues</li><li>Installation of software (specific to the business/branch)</li><li>Onsite installation of computers, switches and other networked devices</li><li>Trouble shooting Remote Access issues</li><li>Troubleshooting network/router/connectivity issues</li><li>Various improvement projects as required</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>3+ years' experience in similar positions</li><li>Experience with ITIL best practices</li><li>Valid New Zealand Driver's License is a must</li></ul><p><strong><span style="text-decoration: underline;">Apply Today<br /></span></strong><br />Please send your resume by clicking on the apply button.<br />Reference Number: 06900-0013404860</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjM3MTU4LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
