<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Step into the future of healthcare with one of New Zealand's leading healthcare organizations! Renowned for its excellence and nationwide presence, this company is synonymous with trust, innovation, and world-class care. As part of this dynamic team, you'll play a vital role in driving positive change in people's lives while advancing your career. With cutting-edge technologies at your fingertips and a strong emphasis on professional growth within a collaborative, supportive culture, this is your chance to make a meaningful impact in a way that truly matters.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span> <br />This role offers the chance to provide outstanding Level 1 and Level 2 technical support while ensuring seamless technology operations for internal stakeholders. As the Service Desk Analyst, you will be the first line of support, delivering solutions by phone, email, or in person across a variety of hardware, software, and digital services. <br /><br /><strong>Key duties include:</strong></p><ul><li>Offering IT support while delivering an exceptional customer experience to end users.</li><li>Troubleshooting and resolving incidents, service requests, and problem tickets professionally.</li><li>Supporting a range of technologies, including M365, Active Directory, Teams, VPN solutions, hardware devices, and printers.</li><li>Contributing to maintaining and updating the Service Desk knowledge base to improve first-call resolution and response times.</li><li>Participating in after-hours and weekend on-call support.</li><li>Assisting in technical aspects of project delivery and providing digital services and training to end users.</li><li>Continuously improving customer-centric processes, keeping communications user-friendly for technical and non-technical stakeholders.</li></ul><p><br /><span style="text-decoration: underline;"><strong>Your Profile:</strong> </span><br />You are a proactive, solutions-focused professional who enjoys troubleshooting and building meaningful relationships with customers. <br />To succeed in this role, you'll have:</p><ul><li>Experience: At least 3 years in IT support in a corporate technical role. Enterprise-level experience preferred.</li><li>Technical Competencies: Strong knowledge of desktop technologies (e.g., M365, Teams, VPN tools, MFA solutions), Active Directory user management, and troubleshooting hardware and peripheral devices. Skills in technologies such as Group Policies and basic PowerShell scripting would be an advantage.</li><li>Communication Skills: Outstanding verbal and written communication abilities (especially over the phone and via email) with the ability to simplify technical jargon.</li><li>Customer Service Orientation: A passion for helping people and ensuring a great user experience.</li><li>Certifications: ITIL or other service management training and technical certification in end-user computing systems preferred. A tertiary qualification in computing or a related field would be an advantage.</li></ul><p><span style="text-decoration: underline;"><strong>Preferred Skills & Experience:</strong></span></p><ul><li>Familiarity with healthcare or hospital IT environments would be a plus.</li><li>Operational experience with service management tools such as ServiceNow or Cherwell.</li></ul><p><span style="text-decoration: underline;"><strong>Other Benefits:</strong></span></p><ul><li>Working in a reputable and impactful organization with strong values and a future-focused approach.</li><li>Ongoing training, development, and career progression opportunities.</li><li>A role that fosters a balance between hands-on problem-solving and building customer relationships.</li><li>The satisfaction of contributing to critical services that help improve lives.</li></ul><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Dominique Smith in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013272329</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuOTgxMjUuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong><br />Are you a capable and passionate professional ready to take your IT career to the next level? A prestigious professional services organization, located in central Auckland is actively seeking a talented IT Support Analyst to join its high-performing team. As a respected leader in the professional services industry, this organization has built an outstanding reputation for delivering world-class solutions and exceptional client service. Known for its innovation and dedication to staying ahead of the curve in IT services, it offers the perfect environment for passionate technical specialists to thrive, innovate, and grow their careers.</p><p><strong>The Role</strong> <br />As an IT Support Analyst, you'll take on vital responsibilities to ensure smooth IT operations across the organization. From troubleshooting technical issues to collaborating on system optimizations, you'll serve as the go-to expert for resolving challenges and driving improvements. Key aspects of this position include:</p><ul><li>Delivering exceptional, responsive IT support to both internal teams and external clients.</li><li>Administering hardware, software, and network solutions with efficiency and professionalism.</li><li>Collaborating with team members to implement innovative IT strategies.</li><li>Proactively identifying and solving technical issues to enhance productivity organization-wide.</li></ul><p><strong>Your Profile:</strong> <br />You are a motivated and tech-savvy individual eager to solve problems, deliver great service, and build upon your foundational experience in IT support. With strong technical troubleshooting skills and a passion for helping end-users, you are looking for a role that will challenge and grow your skills further.<br />Qualifications and Experience:</p><ul><li>1-2 years of experience in an IT support role (Level 1 or similar).</li><li>Proficiency in troubleshooting issues in a Windows/Microsoft environment.</li><li>Familiarity with Microsoft 365 applications and basic Active Directory tasks.</li><li>Solid understanding of hardware, software, and peripheral setups (e.g., printers, mobile devices).</li><li>Excellent problem-solving skills with a methodical approach to delivering solutions.</li><li>Previous experience with service desk or ticketing platforms.</li><li>Strong written and verbal communication skills.</li><li>Time management skills with the ability to prioritize tasks effectively.</li></ul><p><strong>About You:</strong></p><ul><li>You thrive on helping others and delivering exceptional customer service.</li><li>You are detail-oriented and capable of working independently or as part of a team.</li><li>You are eager to learn and develop your technical skills further.</li><li>You can stay calm and composed in high-pressure situations.</li><li>You communicate technical information in a clear, user-friendly manner.</li><li>You take ownership of tasks and see them through to resolution.</li></ul><p>If you're passionate about technology and providing first-class IT support, this is an excellent opportunity to join a reputable organization with plenty of room for growth. Apply today to kickstart your career and contribute to a team that values innovation and collaboration!</p><p><strong>How to apply</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Dominique Smith in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013242906</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuODkxNzkuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong><br />This organisation is a publicly funded, mission-critical entity focused on delivering key services that drive development and support growth across various sectors. They work to provide tailored solutions and foster connections to help organisations overcome challenges and achieve their goals.</p><p><strong>The Role</strong> <br />The purpose of this position is to provide reliable and effective IT support to ensure seamless operations across the organisation. The role involves responding to service requests and incidents, offering Level 1 and Level 2 technical support, and maintaining a high standard of IT service delivery.</p><p>As an on-call contractor, you will be part of a team that provides critical business-as-usual covers for staff absences. This position requires a skilled and adaptable professional capable of problem-solving in a dynamic environment and working independently. <span style="text-decoration: underline;">This is a part-time contract that guarantees a minimum of 16 hours per week (2 days per week), with the potential to increase up to 40 hours per week depending on current business needs.</span></p><p><strong>Your Profile:</strong> </p><ul><li>Minimum of 4 years of experience in a Service Desk or IT support-related role</li><li>Strong technical proficiency in Level 1 and Level 2 support operations</li><li>Expertise in Exchange Online, Active Directory, Azure Active Directory, and device management tools such as Intune</li><li>Proficiency in troubleshooting Windows operating systems, M365 applications, SharePoint Libraries, Zoom, and Teams platforms</li><li>Experience with hardware diagnostics and basic repairs, including imaging of Windows laptops and mobile device support</li><li>Excellent communication skills, coupled with strong documentation and problem-solving abilities</li><li>Self-starter with the ability to work autonomously and efficiently in a fast-paced and dynamic environment</li></ul><p>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.</p><p><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Ondrej Litavsky or Camilla Hamilton in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013267864</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/T25kcmVqLkxpdGF2c2t5LjYyMzAzLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />A global name in aged care, this organisation moves mountains for its clients who live under their care. Being a leader in the space, you will get exposed to a wide range of industry specific technology alongside the classic IT Infrastructure repertoire you already know.</p><p><strong>The Role</strong> <br />This role is a combination of Service desk and Desktop support. With this in mind, you will assist with any level 1 & 2 requirements that users encounter throughout their daily tasks. The majority of requests will be sent via email, phone or tickets but be prepared to hop on your feet and move around the office to swiftly resole incidents. You will work closely with the wider IT Team and your manager to think of process improvements that can be implemented as well to provide smoother support to all.</p><p><strong>Duties</strong></p><ul><li>Support all IT incidents & requests to a level 1-2 capacity</li><li>Clearly communicate with VIP staff on-site</li><li>Troubleshooting hardware and software issues.</li><li>Installing and maintaining hardware and computer peripherals</li></ul><p><strong>Skills & Experience</strong></p><ul><li>Prior experience on a Service Desk / Helpdesk</li><li>Experience with Windows</li><li>Knowledge of the MS Stack inclusive of O365</li><li>Strong communication skills, both written and verbal</li></ul><p>This role is hybrid with some work from home available on Fridays. Immediate start required.</p><p><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013276363</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjUxOTQ4LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
