<p><strong><span style="text-decoration: underline;">The Company</span></strong><br />Internationally recognised within manufacturing, my client operates on a global scale by obtains success by maintaining their Kiwi family business values. With this mindset alongside their vast size, employees truly get the best of both worlds with long term security and ability to work around world but feel part of a supportive team. Enjoy being away from the hustle and bustle of the CBD by taking in the relaxing location of the offices in the beautiful countryside.</p><p><strong><span style="text-decoration: underline;">The Role & Duties</span></strong><br />Your role will report into the Network & Security Project Manager and provide support on a wide range of exciting new projects. The main project being delivered at the moment is a network security project relating to all the operational technology within the business. This project involves working with teams around the world led out of Australia, and in New Zealand working closely with a tight knit team of 4.</p><p>In this role you are also responsible for implementing, monitoring, and managing the local and wide area networks of an organisation to ensure maximum uptime for users. This position will involve supporting system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary.</p><p>There is flexibility with working hours if commuting from Auckland CBD as long as you can still produce the deliverables required, however this is a predominately onsite role. You will also participate in an on-call roster within a team of 4 (1 in every 4 weeks) as this site operates 24/7.</p><p>We are looking for someone who is a well-practiced and ready to get stuck into new projects using new and exciting technology!</p><p><span style="text-decoration: underline;"><strong>Essential Skills & Experience</strong></span></p><ul><li>FortiGate Firewalls - Advanced configuration, management, and troubleshooting</li><li>Cisco Networking - Enterprise switching, routing, and security solutions</li><li>Industrial Network Security - OT/IT convergence and segmentation strategies</li><li>PERA Model expertise - Implementation and security zone design (Levels 0-4)</li><li>Network Troubleshooting - Complex problem resolution and performance optimization</li><li>Network segmentation and security policy implementation</li><li>Industrial control system security (SCADA/HMI environments)</li><li>Project - Technical leadership and technical documentation</li><li>Incident response and vulnerability assessment</li></ul><p><strong><span style="text-decoration: underline;">Required Certifications</span></strong></p><ul><li>Fortinet NSE 4+ or equivalent FortiGate experience</li><li>Cisco CCNP (Enterprise/Security) or demonstrable equivalent experience</li><li>CCNA</li></ul><p>Experience with Operational Technology (OT) network implementation highly advantageous.</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on <strong>09-915-6700.</strong></p><p><strong><span style="text-decoration: underline;">Job Reference No:</span> <span style="text-decoration: underline;">06900-0012939336</span></strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjUzOTY5LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Internationally recognised within manufacturing, my client operates on a global scale by obtains success by maintaining their Kiwi family business values. With this mindset alongside their vast size, employees truly get the best of both worlds with long term security and ability to work around world but feel part of a supportive team. Enjoy being away from the hustle and bustle of the CBD by taking in the relaxing location of the offices in the beautiful countryside.</p><p><span style="text-decoration: underline;"><strong>The Role & Duties</strong></span><br />Your role will report into the Network & Security Project Manager and provide support on a wide range of exciting new projects. The main project being delivered at the moment is a network security project relating to all the operational technology within the business. This project involves working with teams around the world led out of Australia, and in New Zealand working closely with a tight knit team of 4.</p><p>In this role you are also responsible for implementing, monitoring, and managing the local and wide area networks of an organisation to ensure maximum uptime for users. This position will involve supporting system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary.</p><p>There is flexibility with working hours if commuting from Auckland CBD as long as you can still produce the deliverables required, however this is a predominately onsite role. You will also participate in an on-call roster within a team of 4 (1 in every 4 weeks) as this site operates 24/7.</p><p>We are looking for someone who is a well-practiced and ready to get stuck into new projects using new and exciting technology!</p><p><span style="text-decoration: underline;"><strong>Skills & Experience</strong></span></p><ul><li><strong>Network Security Expertise:</strong> Experience with tools such as Fortigate, CheckPoint, or similar is a must.</li><li><strong>Analytical Prowess:</strong> Your excellent analytical skills are essential for success in this role.</li><li><strong>Technical Wizardry:</strong> Proficiency in at least two of the following technologies: MS Suite (MS Windows 2016, MS Windows 2019, MS Active Directory, MS Exchange, MS Terminal Server), Networking/DNS Services.</li><li><strong>Lifelong Learner:</strong> We value a willingness to learn and adapt, especially in our exceptionally supportive team environment.</li><li><strong>Certifications:</strong> CCNP, CCNA and firewall certs for Fortigate or Checkpoint.</li><li><strong>Beneficial:</strong> Experience with OT highly desirable, however not a 'deal breaker'.</li></ul><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013225577</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjc4NzM0LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />Our client is a leading global organization in the media industry who are currently seeking a talented Technology Support Engineer to join its dynamic and fast-paced team. As part of a global network, the company focuses on delivering cutting-edge solutions, fostering innovation, and providing world-class operational support to its users and clients. This is a unique opportunity to work with a supportive team to deliver exceptional service in a company that values collaboration, excellence, and growth.</p><p><strong>The Role</strong> <br />As a Technical Support Engineer, you will play a key role in end-user support operations and general technology issue resolution both on-site and remotely. Reporting to the Regional Technology Manager, you will ensure that technical issues are effectively resolved and that users have a positive support experience. You will also collaborate with global teams, assist with leadership needs, and support various internal projects. This is an office-based role requiring attendance as per company policy and may involve travel to different company locations as necessary.<br /><br /><strong>Responsibilities</strong></p><ul><li>Provide local second-level end-user technical support and, when needed, first-level assistance, adhering to workflows within the organization's Service Management system.</li><li>Support global technology projects and provide expertise as they impact the local users.</li><li>Prioritize, assess, and escalate technical issues while ensuring clear communication for resolution.</li><li>Mentor junior team members, promote teamwork, and provide conflict resolution during problem-solving situations.</li><li>Identify recurring support trends, communicate findings to the global Service Delivery teams, and support initiatives to enhance the end-user experience.</li><li>Deliver "white glove" technical support to executives and assist with audio-visual (AV) solutions.</li><li>Facilitate on-site activities, including office relocations or technology-related changes, as required.</li></ul><p><br /><strong>Your Profile:</strong> <br />You are an experienced IT professional with strong technical expertise, exceptional communication skills, and a passion for delivering outstanding customer support. You are able to work independently while also fostering collaboration within a diverse team environment. You're adaptable, thrive under pressure, and excel in both proactive and reactive environments.<br /><br /><strong>Qualifications and Experience:</strong></p><ul><li>At least 3 years of professional IT experience, including desktop/end-user support and audio-visual (AV) solutions.</li><li>Proficient in MS platforms such as Microsoft Office, Windows OS, Mac OS, and other desktop/mobile technologies relevant to creative or media businesses.</li><li>Experience with enterprise tools such as ServiceNow, JAMF, SCCM, Intune, and Active Directory authentication methods is a plus.</li><li>Sound understanding of workflow systems and the ability to escalate issues effectively.</li><li>Familiarity with compliance frameworks and Cloud Access Security Brokering (desirable but not essential).</li><li>Strong interpersonal and problem-solving abilities, with experience in explaining technical information to non-technical personnel.</li><li>Past experience in the Media and Entertainment industry is an advantage.</li></ul><p><strong>About You:</strong></p><ul><li>Dedicated to delivering exceptional customer service and technical solutions.</li><li>Detail-oriented and committed to excellence in execution.</li><li>Possess strong written, oral, and interpersonal communication skills.</li><li>Capable of identifying high-priority tasks and managing multiple projects effectively.</li><li>Demonstrate calmness and adaptability in high-pressure situations.</li><li>Culturally aware and empathetic, with the ability to collaborate across global teams.</li><li>Highly organized, efficient, and willing to "roll up your sleeves" when required.</li><li>Fluent in the primary language(s) of the location and proficient in English (B2 level or higher).</li><li>Maintain confidentiality with all sensitive information and adhere to company guidelines.</li></ul><p><br /><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, Stanley Onacha in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013242901</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNzQ2NDAuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong><br />Are you driven by a desire to enhance the experiences of users while tackling interesting technical challenges in a fast-paced, evolving environment? Our client who is a reputable technology business with an expansive international presence, is on the hunt for an ambitious IT Support Analyst to join their progressive team. Based in the heart of the CBD, this opportunity offers a chance to work with enterprise-grade technologies, support an array of global clients, and foster your professional growth within a collaborative and forward-focused workplace.<br /><br /><strong>The Role</strong> <br />In this role, you'll have the unique opportunity to work across diverse technical environments, immersing yourself in cutting-edge systems and tools while delivering impactful solutions that drive success for businesses around the globe. Our client is committed to your professional development, providing hands-on mentorship from experienced senior technicians and a well-defined pathway to accelerate your technical expertise and career progression. <br /><br /><strong>Your profile:</strong> <br />In this role you will work across multi-client environments, gaining exposure to cutting-edge systems and tools while contributing directly to solutions that make a difference to businesses worldwide. The company prioritizes professional growth, offering hands-on mentorship from senior technicians and a clear pathway to advance in your technical and professional career. <br /><br /><strong>What You'll Be Doing</strong><br />As an IT Support Analyst, you'll play a pivotal role in ensuring client satisfaction by delivering efficient and customer-focused technical support. Your key responsibilities will include:</p><ul><li><strong>Remote Troubleshooting:</strong> Diagnose and resolve technical issues for customers via phone, email, or other communication platforms, ensuring speedy resolution.</li><li><strong>Technology Expertise</strong>: Support a range of technologies, such as:</li><ul><li>Operating Systems & Applications: Windows 10, Microsoft Office, Office 365</li><li>Devices: Printers and scanners</li><li>Network Support: Basic network troubleshooting</li><li>Servers: Administration of Windows Server (2008 R2, 2012, 2016, 2019)</li><li>Custom Applications: Addressing client-specific software issues</li></ul><li><strong>ITSM Tools:</strong> Utilize ITSM tools to update and manage support tickets effectively while adhering to SLAs.</li><li><strong>Escalation & Coordination:</strong> Identify complex issues and escalate them to senior engineers for deeper investigation.</li><li><strong>Customer Support:</strong> Provide exceptional, friendly, and solutions-oriented communication tailored to clients' needs, ensuring positive experiences.</li></ul><p><strong>Key Skills We Value</strong></p><ul><li><strong>Exceptional Communication:</strong> You're a "people person" with excellent verbal and written skills, capable of simplifying technical jargon for non-technical clients.</li><li><strong>Strong Analytical Abilities:</strong> Proactively identify and resolve issues with a keen eye for detail to minimize disruptions for clients.</li><li><strong>Experience in Multi-Client Environments:</strong> Adaptable and experienced working in situations requiring balance across multiple customers and environments.</li><li><strong>ITSM/PSA Expertise:</strong> Skilled in using various ITSM tools to streamline workflows and documentation.</li><li><strong>Commitment to Customer Success:</strong> A dedication to delivering an excellent end-user experience with a positive, can-do attitude.</li><li><strong>Continuous Learning:</strong> Eager to develop advanced technical skills through mentorship and hands-on training.</li></ul><p><strong>Why You'll Want to Join</strong></p><ul><li><strong>Growth Opportunities:</strong> Accelerate your career by learning directly from industry veterans and progressing within a structured career development framework.</li><li><strong>Global Exposure:</strong> Gain invaluable experience working with clients from diverse industries and locations.</li><li><strong>Collaborative Environment:</strong> Become part of a supportive team that cultivates innovation and teamwork.</li><li><strong>Convenient Location:</strong> Based in the heart of the CBD, offering ease of access and proximity to amenities<em>. </em>This is an on-site position. </li></ul><p><br /><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Stanley Onacha in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013221268</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNDE4ODUuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Internationally recognised within manufacturing, my client operates on a global scale by obtains success by maintaining their Kiwi family business values. With this mindset alongside their vast size, employees truly get the best of both worlds with long term security and ability to work around world but feel part of a supportive team. Enjoy being away from the hustle and bustle of the CBD by taking in the relaxing location of the offices in the beautiful countryside.</p><p><span style="text-decoration: underline;"><strong>The Role & Duties</strong></span><br />Your role will report into the Server Manager and provide support on a wide range of exciting new projects alongside BAU functions. This is a working manufacturing plant, so you will have the opportunity to get hands on with OT locally and on an international scale! Some of the key projects currently in the pipeline include an Azure migration, cyber security implementation, and a server migration.</p><p>In this role you will working within a team of 6 to cover the New Zealand and Pacific Island sites from head office. You will be responsible for maintaining the day to day operation of the sites including server maintenance, and will need strong experience with Azure, Dell hardware and storage, M365, Exchange, Azure and VMWare to name a few.</p><p>There is flexibility with working hours if commuting from Auckland CBD as long as you can still produce the deliverables required, however this is a predominately onsite role. You will also participate in an on-call roster within a team of 5 (1 in every 5weeks) as this site operates 24/7.</p><p>We are looking for someone who is a well-practiced and ready to get stuck into new projects using new and exciting technology!</p><p><span style="text-decoration: underline;"><strong>Skills & Experience</strong></span></p><ul><li>IT Infrastructure Expertise: Proven history of working on Infrastructure projects alongside day to day support to an L3 capacity.</li><li>Analytical Prowess: Your excellent analytical skills are essential for success in this role.</li><li>Technical Wizardry: Proficiency in the following technologies: MS Suite (MS Windows 2016, MS Windows 2019, MS Active Directory, MS Exchange, MS Terminal Server), Networking principals, VMWare, Dell Storage, and Azure.</li><li>Lifelong Learner: We value a willingness to learn and adapt, especially in our exceptionally supportive team environment.</li><li>Beneficial: Experience with OT highly desirable, however not a 'deal breaker'.</li></ul><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013225576</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjExMjUxLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
