4 results for Help Desk Tier 1 jobs

Desktop Support - CONTRACT

Hamilton, Waikato
remote
Contract/Temporary
45.00 - 45.00 NZD / Hourly
The Company A well established, asset heavy organisation operating across multiple regions in New Zealand, supporting a large and distributed workforce with shared, site based environments. The organisation is actively investing in modernising end user computing and workplace technology platforms.The Role The contract role will support a region wide desktop and hardware refresh programme, providing hands on Windows 10/11 support across a large, distributed environment. You'll be responsible for device preparation, deployment, troubleshooting, and end user support within shared desktop and site based setups.This role suits someone who enjoys being onsite, engaging directly with users, and travelling between locations as part of a well organised project team. Clear communication, strong attention to detail, and hands on experience with tools like Intune will be key to success. Your Profile:<ul><li>Proven experience in Desktop Support within enterprise Windows environments</li><li>Strong hands‑on knowledge of Windows 10/11 deployment, build, and troubleshooting</li><li>Previous experience with HW refresh and upgrade projects</li><li>Experience with Intune / endpoint device management and user device setup.</li><li>Experience with device swaps, laptop/desktop builds, peripheral setup, asset tagging, and coordinated user handovers.</li><li>Ability to support hardware refresh projects including device swap, imaging, and user handover</li><li>Confident customer service and excellent communication skills in face to face onsite environments</li><li>Based in Waikato and comfortable travelling across regional sites</li></ul>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Ondrej Litavsky or Camilla Hamilton on 09-915-6700. Job Reference No: 06900-0013409730 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/T25kcmVqLkxpdGF2c2t5LjMzMTU2LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
2026-03-27T04:22:01Z

Desktop Support

East Tamaki, Auckland
remote
Permanent
70000 - 75000 NZD / Yearly
The Company Our client is a well‑established leader in New Zealand's building and construction industry, with more than 25 years of successful operation. They span manufacturing, distribution, and retail across steel, timber, and plastic products, and currently have around 800 staff across 30 sites nationwide. The Role This is an exciting opportunity for a Desktop Support working in a close-knit team of 4 reporting to the IT Manager. Key responsibilities:<ul><li>Providing 1st and 2nd level support for internal users</li><li>Daily calls or tickets</li><li>Supporting a range of legacy systems</li><li>Supporting solely on-premise services (no cloud)</li><li>Setting up new users on desktops/laptop/mobile phones</li><li>Purchasing equipment</li><li>Users not able to login (Account lock outs or forgotten passwords)</li><li>Resolving printer issues</li><li>Installation of software (specific to the business/branch)</li><li>Onsite installation of computers, switches and other networked devices</li><li>Trouble shooting Remote Access issues</li><li>Troubleshooting network/router/connectivity issues</li><li>Various improvement projects as required</li></ul>Your Profile<ul><li>3+ years' experience in similar positions</li><li>Experience with ITIL best practices</li><li>Valid New Zealand Driver's License is a must</li></ul>Apply Today Please send your resume by clicking on the apply button. Reference Number: 06900-0013404860By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjM3MTU4LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
2026-03-19T00:19:23Z

Desktop Support - CONTRACT

East Tamaki, Auckland
remote
Contract/Temporary
40.00 - 42.00 NZD / Hourly
The Company The organisation is a large provider delivering nationally recognised education programmes. It focuses on practical, outcomes driven learning aligned with industry and workforce needs. The organisation works closely with employers and community partners to support learner success.The Role The purpose of this position is to provide reliable and effective desktop support to ensure seamless operations across the organisation. The role involves responding to service requests and incidents, offering Level 1 and Level 2 technical support, and maintaining a high standard of IT service delivery.This role suits someone who enjoys being onsite, engaging directly with users, and providing efficient desktop support. Clear communication, strong attention to detail, and hands on experience with various MS technologies will be key to success. Your Profile: <ul><li>Proven experience in Desktop Support within enterprise Windows environments</li><li>Strong hands on knowledge of Windows 10/11</li><li>Experience with endpoint device management and user device setup.</li><li>Experience with device swaps, laptop/desktop builds, peripheral setup, asset tagging, and coordinated user handovers.</li><li>Ability to support hardware refresh projects including device swap, imaging, and user handover.</li><li>Confident customer service and excellent communication skills in face to face onsite environments</li></ul>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Ondrej Litavsky or Camilla Hamilton on 09-915-6700. Job Reference No: 06900-0013417073 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/T25kcmVqLkxpdGF2c2t5LjI5NjAzLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
2026-04-09T05:20:39Z

Desktop Support | Contract

Wellington Central, Wellington
remote
Contract/Temporary
40 - 50 NZD / Hourly
The CompanyThis iconic New Zealand organisation is seeking a passionate and customer centric IT Support professional to join them on a 4 -5 week contract backfilling a staff member on long term leave. This business is highly well regarded around the country, and is a brand known globally. The RoleAs a Desktop Support, you will provide high-quality, responsive IT support across a dynamic and fast-paced environment. You'll be the go-to person for end-user support, system reliability, and continuous service improvement-supporting staff across three different offices (based out of one). You will:<ul><li>Provide responsive, high-quality technical support across laptops, MacBooks, iPhones, iPads, and peripherals</li><li>Resolve incidents and service requests via the ITSM tool using remote support and in-person assistance</li><li>Deliver new-starter IT inductions and manage onboarding and offboarding processes</li><li>Support technology requirements for events, including venue setups and broadcast connectivity</li><li>Monitor device performance and proactively address issues using management and monitoring tools</li><li>Maintain standard builds, configuration baselines, and deployment documentation</li><li>Support hardware and software upgrades, patching, and rollouts</li><li>Contribute to testing and releasing new applications and devices</li><li>Create and maintain knowledge articles, user guides, and technical documentation</li><li>Analyse incident trends and recommend improvements to enhance the end-user experience</li><li>Train users across the organisation as required</li></ul>Your Profile You bring a strong mix of technical capability and people skills, and you thrive in a service-focused environment.<ul><li>Proven experience in local and remote desktop support</li><li>Strong knowledge of Microsoft and Apple ecosystems</li><li>Hands-on experience supporting laptops, tablets, and mobile devices</li><li>Solid application support experience</li><li>Technical expertise across:</li></ul> - Hardware: laptops, MacBooks, iPads, mobile phones, AV equipment (projectors, TVs, microphones), multifunction devices/printers - Software: Windows and macOS, Microsoft 365, Azure Active Directory, Adobe Suite, iOS and Android, Meraki, Wi Fi<ul><li>Excellent written and verbal communication skills</li><li>Confident working with stakeholders at all levels of the organisation</li><li>Strong problem-solving and research capabilities</li></ul>This is a fully onsite role, 5 days a week in business hours and cannot accommodate working from home at this time. Apply Today Please send your resume by clicking on the apply button. Reference Number: 06900-0013404195By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjE0OTA1LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
2026-03-31T20:54:10Z