5 results for Desktop Support Engineer Contract

Service Desk Analyst - CONTRACT The Company A global name in aged care, this organisation moves mountains for its clients who live under their care. Being a leader in the space, you will get exposed to a wide range of industry specific technology alongside the classic IT Infrastructure repertoire you already know.The Role This role is a combination of Service desk and Desktop support. With this in mind, you will assist with any level 1 & 2 requirements that users encounter throughout their daily tasks. The majority of requests will be sent via email, phone or tickets but be prepared to hop on your feet and move around the office to swiftly resole incidents. You will work closely with the wider IT Team and your manager to think of process improvements that can be implemented as well to provide smoother support to all.Duties<ul><li>Support all IT incidents & requests to a level 1-2 capacity</li><li>Clearly communicate with VIP staff onsite</li><li>Troubleshooting hardware and software issues.</li><li>Installing and maintaining hardware and computer peripherals</li></ul>Skills & Experience<ul><li>Prior experience on a Service Desk / Helpdesk</li><li>Experience with Windows</li><li>Knowledge of the MS Stack inclusive of O365</li><li>Strong communication skills, both written and verbal</li></ul>This role is hybrid with some work from home available on Fridays. Immediate start required.How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.Job Reference No: 06900-0013211460 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjI2MjE5LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">

Technical Delivery Support Engineer - EUC Engineer The Company Our client, a leading NZ organization in the medical field is currently seeking an experienced EUC Engineer. This company has a strong reputation for its top-notch medical services and holds a strong position as a premium brand in the healthcare industry. This company has a significant position in the market and is an integral part of the lives of many Kiwis. Explore this opportunity to contribute and grow in a company that truly impacts lives of its customers.The Role We are currently seeking an experienced End-User Compute (EUC) Engineer, with excellent communication and technical ability. This is an exciting opportunity for candidates who have a strong foundation in technical support, have solid EUC experience in enterprise-level/large scale environments, and possess a knack for excellent customer service. Successful candidates will enjoy working in a fast-paced, professional environment. Key Requirements:<ul><li>Proven EUC experience supporting enterprise/large size customers.</li><li>Outstanding customer service skills, with excellent proficiency in the English language. (written and verbal)</li><li>An in-depth understanding of Powershell at an SME level to review Service Desk scripting before deployment.</li><li>Strong knowledge of MS licensing variations and high priority issue management.</li><li>strong understanding of ITIL frameworks and familiarity with ITSM ticket logging software & best practices.</li><li>Experience as a Level 2-3 Technical escalation point for Service Desks & third-party providers.</li><li>Ability to manage and troubleshoot hardware configurations, including the delivery & configuration of hardware.</li><li>You will potentially be required to work onsite at hospital locations.</li></ul>Technical Skills: Candidates should have experience with the following: <ul><li>Intune - MDM Management.</li><li>SCCM, Group Policies, and VOIP (preferably CISCO Call Manager).</li><li>Azure admin, M365, Teams admin, and MS Office suite.</li><li>Multi-Factor Authentication and Windows Server Management (Print queues, DHCP reservations).</li><li>Azure Virtual Desktop, Windows Cloud Compute.</li><li>ASCOM Wifi phone support, network troubleshooting, and VPN solutions such as RDS, PaloAlto Global Protect.</li><li>Active Directory user management (on Prem AD, AzureAD, Hybrid solutions).</li><li>Remote Desktop technologies & configurations, and printers, MFDs, Label Printers management and deployment.</li></ul>Any previous/current experience in providing technical support in a healthcare environment is an added benefit. The ideal candidate should possess excellent problem-solving skills and be able to adapt to changing environments.About you You demonstrate excellent organizational skills, embodying a proactive and self-motivated approach that allows you to effectively prioritize tasks within a dynamic and fast-paced work environment. Your exceptional problem-solving abilities further contribute to your aptitude for resolving complex challenges. With a track record of impressive achievements thus far, you have acquired valuable experience that positions you perfectly to embark upon the next phase of your career journey.What's on offer?<ul><li>A thriving and dynamic environment that nurtures personal and professional growth, offering abundant opportunities for advancement.</li><li>A unique and coveted chance to make a meaningful and valued contribution every single day, driving impactful outcomes.</li><li>An innovative and highly energized workplace that encourages creativity, enabling you to unleash your full potential.</li><li>A company that prioritizes a culture of achievement, propelling individuals towards success while promoting a healthy work-life balance for enhanced well-being.</li></ul>Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. Job Reference: 06900-0013130420 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuODU5OTkuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

Infrastructure Engineer | CONTRACT The CompanyA New Zealand based, family-owned organization that operates on a global scale out of the mighty Waikato. This business has a wholesale and retail arm and are world leading within the agriculture industry. Rarely do you get such an opportunity to work with a business who has the scale and size while living the countryside life. This role requires someone who can be onsite in Morrinsville (Waikato) 3 days / week.The RoleFilling in for the infrastructure lead from a technical perspective, you will be charged with taking ownership of all systems in this Microsoft led business. You will be responsible for all aspects of the group's IT server, storage, and network infrastructure, cloud services, data centers and security. While you have no direct reports in this position, you will be charged with mentorship of junior IT team members and leading external vendors for delivery.Key Responsibilities<ul><li>Manage the infrastructure life cycle.</li><li>Develop infrastructure strategy that will best support the business to grow, providing highly available solutions aligned with performance expectations</li><li>Ensure the group's IT identity maintains its integrity</li><li>Ensure network & security architecture is future proofed</li><li>Ensure IT infrastructure meets operational demands through capacity planning, performance monitoring, and resource allocation.</li><li>Lead disaster recovery planning and execution to safeguard business operations in case of disruptions.</li><li>Partner with internal teams and external vendors to deliver reliable, secure infrastructure services that align with business needs.</li><li>Develop and maintain the group's IT security strategies, ensuring effectiveness, correctness and adaptability for change and growth</li><li>Management of contractor service delivery</li><li>Manage data backup and recovery</li></ul>Key Requirements<ul><li>Hands on experience designing and supporting Hyper-V, Azure, network, and security services in a complex hybrid environment</li><li>Proven track record in vendor management, including contracts and service level agreements (SLAs).</li><li>In-depth knowledge of cyber security controls and response</li><li>Strong knowledge of remote access technologies, disaster recovery planning, and IT infrastructure performance metrics.</li><li>Excellent stakeholder engagement and influencing skills, including expertise in managing vendors.</li><li>Excellent communications skills across a wide variety of people</li></ul>Desired Technical Skills<ul><li>Experience migrating on premise workloads to a cloud solution</li><li>Industry certifications, such as Cisco (CCNA/CCNP), Azure, or ITIL.</li><li>Familiarity with IT service management tools and methodologies.</li><li>Background in implementing performance optimization and capacity planning strategies.</li><li>Proficiency in security best practices and risk mitigation within IT infrastructure.</li></ul>About the Ideal Candidate: You possess strong problem-solving skills and a proactive approach to delivering reliable and secure infrastructure services. A natural collaborator, you can partner effectively with stakeholders across technical and business domains. Excelling in both operational detail and strategic vision, you're driven to lead positive change and continuous improvement while maintaining a focus on innovation and performance excellence. Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.Job Reference: 06900-0013210618 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjkzOTIyLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">

First Line IT Support Analyst The Company Our client is an established MSP looking for a First line Support Analyst to support customers across the globe. Conveniently located in the CBD, this organization offers the opportunity to work with enterprise level technologies and unique customers within a collaborative team environment.The RoleAs a 1st line support engineer you will assist in proactively managing and troubleshooting issues for the end customers of their MSP partners. Using your analytical skills to efficiently problem solve within their fast paced environment, you will work with your team to provide market leading technical support. Growth is important to this organisation, your role will include being mentored by senior technicians to develop the skills necessary to progress from a 1st line engineer to 2nd line. Your key responsibilities include:<ul><li>Troubleshooting a range of technical issues experienced by their clients, including the following technologies:</li><li>Windows 10</li><li>Office 365</li><li>Microsoft Office</li><li>Printers and Scanners</li><li>Various customer applications</li><li>Basic administration of Windows Server 2008 R2, 2012, 2016, 2019</li><li>Network troubleshooting</li><li>Using the PSA platform to log and respond to support tickets</li><li>Identifying and escalating higher level issues to a senior engineer</li><li>Being a people person, delivering support with a friendly and positive manner</li></ul> Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNTg0NDMuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

Infrastructure Services Manager The CompanyJoin a leading organization positioned at the forefront of innovation within the healthcare sector. With a nationwide presence, this company is dedicated to helping people live their best lives by transforming and enhancing the healthcare experience. Our client is committed to fostering a values-driven culture, teamwork, respect, responsibility, and aspiration are at the core of everything they do.The RoleAs the Infrastructure Services Manager, you will play a pivotal role in shaping the operations and performance of IT infrastructure services. You'll oversee a wide range of critical systems, including telephony and mobile services, networking, security infrastructure, and cloud/data center environments. This position involves vendor management, capacity planning, performance optimization, and leading a team of skilled IT professionals, all while ensuring these systems align with the company's strategic goals. Additionally, you'll lead disaster recovery planning and execution, ensuring business continuity across the organization.Key Responsibilities<ul><li>Lead and mentor a high-performing team responsible for IT infrastructure services, fostering collaboration and innovation.</li><li>Manage telephony and mobile services to ensure seamless organizational communication.</li><li>Oversee wired and wireless networking infrastructure, enhancing performance, scalability, and security.</li><li>Optimize compute and storage resources across cloud, data centres, and on-premises environments for efficiency and cost-effectiveness.</li><li>Ensure IT infrastructure meets operational demands through capacity planning, performance monitoring, and resource allocation.</li><li>Lead disaster recovery planning and execution to safeguard business operations in case of disruptions.</li><li>Partner with internal teams and external vendors to deliver reliable, secure infrastructure services that align with business needs.</li></ul>Key Requirements<ul><li>Minimum of 7+ years of experience managing IT infrastructure, including telephony, networking, cloud services, data centers, and security infrastructure.</li><li>Proven track record in vendor management, including contracts and service level agreements (SLAs).</li><li>Leadership experience, including guiding teams to achieve technical and operational goals.</li><li>Strong knowledge of remote access technologies, disaster recovery planning, and IT infrastructure performance metrics.</li></ul>Desired Technical Skills<ul><li>Expertise in networking (wired/wireless), cloud (Azure, AWS), and data center technologies.</li><li>Industry certifications, such as Cisco (CCNA/CCNP), AWS, Azure, or ITIL.</li><li>Familiarity with IT service management tools and methodologies.</li><li>Background in implementing performance optimization and capacity planning strategies.</li><li>Proficiency in security best practices and risk mitigation within IT infrastructure.</li></ul>About the Ideal Candidate: The ideal candidate is an empathetic and adaptable leader with a team-first mindset. You possess strong problem-solving skills and a proactive approach to delivering reliable and secure infrastructure services. A natural collaborator, you can partner effectively with stakeholders across technical and business domains. Excelling in both operational detail and strategic vision, you're driven to lead positive change and continuous improvement while maintaining a focus on innovation and performance excellence.If you're looking to make a meaningful impact in the healthcare sector while leading a critical IT function aligned with organizational growth, this role is for you. Apply today! Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. Job reference: 06900-0013169134 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuMTI0NjcuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">