<p><strong>The Company</strong><br />The organisation is a large provider delivering nationally recognised education programmes. It focuses on practical, outcomes driven learning aligned with industry and workforce needs. The organisation works closely with employers and community partners to support learner success.</p><p><strong>The Role</strong> <br />The purpose of this position is to provide reliable and effective desktop support to ensure seamless operations across the organisation. The role involves responding to service requests and incidents, offering Level 1 and Level 2 technical support, and maintaining a high standard of IT service delivery.</p><p>This role suits someone who enjoys being onsite, engaging directly with users, and providing efficient desktop support. Clear communication, strong attention to detail, and hands on experience with various MS technologies will be key to success.<br /> <br /><strong>Your Profile:</strong> </p><ul><li>Proven experience in Desktop Support within enterprise Windows environments</li><li>Strong hands on knowledge of Windows 10/11</li><li>Experience with endpoint device management and user device setup.</li><li>Experience with device swaps, laptop/desktop builds, peripheral setup, asset tagging, and coordinated user handovers.</li><li>Ability to support hardware refresh projects including device swap, imaging, and user handover.</li><li>Confident customer service and excellent communication skills in face to face onsite environments</li></ul><p><span style="text-decoration: underline;">Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.</span></p><p><strong>How to apply</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Ondrej Litavsky or Camilla Hamilton on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013417073</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/T25kcmVqLkxpdGF2c2t5LjI5NjAzLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company<br /></span></strong><br />Our client is a well‑established leader in New Zealand's building and construction industry, with more than 25 years of successful operation. They span manufacturing, distribution, and retail across steel, timber, and plastic products, and currently have around 800 staff across 30 sites nationwide.<br /><br /><strong><span style="text-decoration: underline;">The Role<br /></span></strong><br />This is an exciting opportunity for a Desktop Support working in a close-knit team of 4 reporting to the IT Manager. </p><p><strong>Key responsibilities:</strong></p><ul><li>Providing 1st and 2nd level support for internal users</li><li>Daily calls or tickets</li><li>Supporting a range of legacy systems</li><li>Supporting solely on-premise services (no cloud)</li><li>Setting up new users on desktops/laptop/mobile phones</li><li>Purchasing equipment</li><li>Users not able to login (Account lock outs or forgotten passwords)</li><li>Resolving printer issues</li><li>Installation of software (specific to the business/branch)</li><li>Onsite installation of computers, switches and other networked devices</li><li>Trouble shooting Remote Access issues</li><li>Troubleshooting network/router/connectivity issues</li><li>Various improvement projects as required</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>3+ years' experience in similar positions</li><li>Experience with ITIL best practices</li><li>Valid New Zealand Driver's License is a must</li></ul><p><strong><span style="text-decoration: underline;">Apply Today<br /></span></strong><br />Please send your resume by clicking on the apply button.<br />Reference Number: 06900-0013404860</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjM3MTU4LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
