<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Provide daily sales support to ensure smooth operations.</li><li>Handle customer enquiries and coordinate with internal teams across GI and Life insurance businesses.</li><li>Manage administrative tasks including documentation, premium collection, and status tracking.</li><li>Conduct sales performance analysis, monitor platform stability, and support customer campaigns and experience improvements.</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Diploma or Degree holder with minimum two years of customer service or sales experience in the Insurance sector.</li><li>Broad knowledge of GI and Life insurance operations; IIQE Papers 1-3 certification is an advantage.</li><li>Strong communication, interpersonal, and customer service skills with fluency in Chinese, English, and Putonghua.</li><li>Proficiency in Microsoft Word, Excel, and PowerPoint; solid PC skills essential.</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3VraS5XdS45ODc1OC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>My client is a world-leading insurance and financial services provider, is redefining the customer experience in Hong Kong. We are looking for a strategic <strong>Senior Manager / Associate Director of Quality Assurance & Service Excellence</strong> to lead the evolution of our Contact Centre training and quality function.</p><p> </p><p>This is not a "check-the-box" training role. This is an opportunity to <strong>close the loop between QA data, customer voice, and agent behaviour</strong>-driving measurable improvements in tNPS, FCR, and complaint reduction.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ol><li><strong> Build & Deliver Training Curriculum</strong></li></ol><ul><li>Create a complete training pathway for omnichannel staff (voice, chat, email, social) with clear proficiency milestones-from new hire to expert.</li><li>Deliver engaging classroom and virtual training sessions. You will be on the floor, training regularly.</li><li>Develop job aids: phrasing guides, objection-handling matrices, escalation pathways.</li></ul><p><strong> </strong></p><ol start="2"><li><strong> Use QA to Make Training Better</strong></li></ol><ul><li>Partner with QA to review soft-skill scorecards and calibration results.</li><li>Translate QA gaps into <strong>targeted training sprints and refreshers</strong>-fixing real performance issues.</li><li>Close the loop: If agents are failing on empathy, you build an empathy module.</li></ul><p><strong> </strong></p><ol start="3"><li><strong> Coach & Mentor Agents & Team Leaders</strong></li></ol><ul><li>Establish a coaching framework for 1:1 and small-group sessions.</li><li>Model best-in-class soft skills in every interaction.</li><li>Train the trainers: Upskill Team Leaders to reinforce learning on the floor.</li></ul><p><strong> </strong></p><ol start="4"><li><strong> Measure What Matters</strong></li></ol><ul><li>Track training participation, certification completion, and post-training assessments.</li><li>Measure behavior change: Are QA soft-skill scores improving? Is complaint rates dropping?</li><li>Report to leadership on training impact to tNPS, FCR, and AHT (balanced with quality).</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li><strong>8+ years</strong>in Customer Service, L&D, or Contact Centre operations</li><li><strong>5+ years designing AND delivering soft-skill training</strong>at scale (classroom + virtual)</li><li>Proven success: You can point to a time your training lifted QA scores or reduced complaints</li><li><strong>Insurance industry experience</strong>strongly preferred (omnichannel contact centre)</li><li>Fluent <strong>Cantonese & English</strong></li><li>Bachelor's degree; L&D or coaching certification is a strong plus</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em> </em></p><p><em>Reference No. 67010-0013410592</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi45NDk3Ni4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We are seeking a strategic, results-driven Human Resources Manager to lead and oversee all HR and administrative functions for our group and its entities. This individual will manage a team, drive HR initiatives, and ensure HR operations are aligned with organizational objectives across multiple international locations.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Direct report to Head of HR, lead and develop the HR and admin team, providing guidance and support to ensure best practices across the group and its entities</li><li>Oversee talent acquisition, onboarding, performance management, and employee development to support business objectives and retention</li><li>Manage HR policies, procedures, and compliance programs in accordance with local and global regulations</li><li>Manage compensation, benefits, payroll, and rewards programs, ensuring equitable and competitive practices</li><li>Develop and execute strategies for organizational development, succession planning, and workforce planning.</li><li>Partner with senior leadership and functional heads to support change management and drive key HR projects at the group level.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor's degree in Human Resources, Business Administration, or related field; Master's preferred.</li><li>7+ years' progressive HR experience in a MNC manufacturing or industrial environment, including team management.</li><li>Strong understanding of talent acquisition, benefits administration, HRIS, performance management, and compliance</li><li>Excellent leadership, communication, and stakeholder management skills.</li></ul><ul><li>Travel 20-30%</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. 67010-0013405744 </em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5hc3Rhc2lhLkNoYW4uNTA5NTguMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
Central and Western District, Central and Western District
remote
Contract
20000 - 25000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>đź“š <em>Design, Deliver, and Drive Excellence in Training & Development!</em> đź“š</p><p>Our client is seeking a <strong>Training Officer</strong> to join the team and play a pivotal role in empowering our workforce in the client wealth management domain. If you have a passion for developing impactful training programs and ensuring professional growth across multiple agency channels, we want to hear from you. This is an excellent opportunity to work in a dynamic environment where your contributions will directly influence organizational excellence, leadership competency, and agency productivity.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Assist in designing and delivering training and development programs to bolster manpower growth and uplift agency productivity, professionalism, and leadership competencies.</li><li>Support external training vendors and internal stakeholders in organizing training programs aligned with business needs for all distribution channels and licensed staff.</li><li>Maintain and enhance the Trainer System for the Agency Channel, supporting system updates, training, events, and continuous development.</li><li>Prepare management reports and documentation to measure training program effectiveness and provide actionable insights</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor's degree in a related field, such as Human Resources, Training, Education, or Business Administration</li><li>2-3 years of experience in training coordination, program development, or a related role (experience in wealth management is an advantage)</li><li>Proficient in creating digital and print promotional materials for training programs.<br /> Familiarity with Learning Management Systems (experience conducting UAT is a plus).</li><li>Strong communication and collaboration skills to build relationships with internal and external stakeholders</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference No. 67010-0013372122</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuODkzNzEuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
Central and Western District, Central and Western District
remote
Permanent
30000 - 50000HKD / Monthly
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a trading MNC located in Central. They are looking for Operation Executive to join the team.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Managing vessel nominations and schedules. Liaising with freight forwarders/ vessel owners</li><li>Managing issuance and receipt of letters of credit, requesting amendments, negotiating documents and optimizing financing. Monitoring risk exposure. Liaising with financing banks</li><li>Daily contact with producers and customers on logistical/operational matters. Coordinating shipments. Negotiating and presenting documents. Arranging payments, monitoring receivables, claims, and any related documentation</li><li>Insuring risks for each shipment as well as material in storage</li><li>Reporting physical exposure to hedging desk. Monitoring pricing of physical operations and declaring QPs (quotational periods)</li><li>Assist in contract drafting, P&L projection and reconciliation. Regular reporting to traders / directors for the execution of the contracts and controlling client exposures. Dealing with accounting in regards to bookings, account reconciliation, monthly closing tasks and file liquidation as well as other occasional administrative tasks that may arise.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor Degree holder</li><li>3-5 years of operation / trading experience</li><li>Proficiency in both written and spoken English and Chinese</li><li>Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. 67010-0013365598</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UmF5bW9uZC5wYW5nLjU1MDQ0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>MNC Shipping Company - Part-time Shipping Manager</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p> </p><p>Document preparation and review</p><ul><li>Prepare company and corporate documents (forms, statutory returns, filings) for signature, ensuring completeness and accuracy.</li><li>Check documents against templates and filing requirements; flag missing information or discrepancies.</li><li>Maintain accurate, version‑controlled electronic and physical copies of all submitted documents.</li></ul><p>Signing coordination</p><ul><li>Coordinate signing logistics with authorised signatories (internal and external), including scheduling, sending documents for signature, and following up until completion.</li><li>Ensure signed documents are properly witnessed or notarised where required.</li></ul><p>In‑person submissions and collection</p><ul><li>When required, travel to the company secretary's office at K11 ATELIER King's Road to submit documents and obtain acknowledgements or receipts.</li><li>Visit relevant government departments / statutory bodies to lodge filings, pay fees, or collect filed documents and certificates.</li><li>Follow department‑specific procedures (queueing, online booking, payment, ID verification) to ensure successful submission.</li></ul><p>Compliance and tracking</p><ul><li>Track submission deadlines, statutory filing dates, and renewal requirements; maintain a calendar and reminder system for upcoming filings.</li><li>Log submission details (date, time, reference numbers, contact person) and promptly report confirmations or issues to the Company Secretary / manager.</li><li>Assist with responses to government enquiries or requests for additional documentation.</li></ul><p>Administration and office support</p><ul><li>Manage filing systems (electronic and physical), ensuring documents are stored securely and retrievable.</li><li>Handle courier arrangements for documents when needed and prepare envelopes and cover letters for submissions.</li><li>Support ad‑hoc administrative tasks for the company secretary's office (photocopying, scanning, notarisation arrangements, arranging appointments).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number: 67010-0013406459</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QWxleC5MYXcuNzI2NDEuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading investment bank and they are calling for an experienced client onboarding candidate to join the team.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><p>Key Responsibilities</p><ul><li>Liaise with clients to gather required documentation and information for the onboarding process.</li><li>Conduct due diligence and ensure compliance with internal policies and regulatory standards.</li><li>Maintain accurate records of client onboarding status and documentation.</li><li>Collaborate with cross-functional teams, including legal and compliance, to resolve any onboarding issues.</li><li>Assist in the refinement of onboarding processes and systems to enhance client experience.</li><li>Provide timely updates to management on client onboarding progress and challenges.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><p>Qualifications</p><ul><li>Bachelor's degree in Finance, Business Administration, or related field.</li><li>1-3 years of experience in client onboarding, account management, or a related field, preferably in financial services.</li><li>Strong understanding of KYC (Know Your Customer) regulations and AML (Anti-Money Laundering) processes.</li><li>Excellent organizational and time management skills with a keen attention to detail.</li><li>Strong communication skills, both written and verbal, for effective client interaction.</li><li>Proficient in MS Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>Reference Number: 67010-0013327513</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QWxleC5MYXcuOTM1ODcuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a sizable Chinese-based company. They are now looking for a high caliber professional for this vacancy. The ideal candidate will be offering a rewarding compensation package and stable work environment.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Develop HR and admin function include employment handbook, policy, organization structure, C&B etc</li><li>Oversee end-to-end employee lifecycle processes, including hiring, onboarding, development, performance management, and offboarding.</li><li>Manage payroll, compensation, benefits administration, and HRIS to ensure accurate and timely execution.</li><li>Prepare and manage HR budgets, collaborate with finance team on financial processes such as budgeting and forecasting.</li><li>Serve as a trusted advisor to leaders and employees, providing guidance and best practices on HR matters.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor's degree in Human Resources, Business Administration, or related field.</li><li>Solid work experience in handling HR operations and management, ideally within multinational corporations.</li><li>Proven understanding of Hong Kong labor laws and HR best practices.</li><li>Experience liaising with multiple internal stakeholders to coordinate HR cycles and reporting.</li><li>Fluency in English and Chinese (Mandarin/Cantonese) is a must.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006IP1J2AW"><strong>67010-0013392782</strong></a></em></p><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5hc3Rhc2lhLkNoYW4uNTA0ODQuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
