Central and Western District, Central and Western District
remote
Contract
28000 - 35000HKD / Monthly
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />We are seeking a customer services specialist to support one of our insurance clients.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Answer incoming customer calls and handle enquiries politely and quickly</li><li>Explain insurance policies, coverage, claims, payments and renewals to clients</li><li>Solve simple customer problems and complaints</li><li>Update client information and process basic policy changes</li><li>Keep accurate records of all calls and interactions</li><li>Follow company procedures and meet service quality targets</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>At least 2 years of customer service experience (insurance experience preferred)</li><li>Passed IIQE Paper 1 and IIQE Paper 2</li><li>Good Cantonese and English (spoken and written); Mandarin is a plus</li><li>Patient, helpful and able to handle calls under pressure</li><li>Basic computer skills (Microsoft Office and CRM systems)</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RHlsYW4uTGF1LjgxODM2LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>My client is a world-leading insurance and financial services provider, is redefining the customer experience in Hong Kong. We are looking for a strategic <strong>Senior Manager / Associate Director of Quality Assurance & Service Excellence</strong> to lead the evolution of our Contact Centre training and quality function.</p><p> </p><p>This is not a "check-the-box" training role. This is an opportunity to <strong>close the loop between QA data, customer voice, and agent behaviour</strong>-driving measurable improvements in tNPS, FCR, and complaint reduction.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ol><li><strong> Build & Deliver Training Curriculum</strong></li></ol><ul><li>Create a complete training pathway for omnichannel staff (voice, chat, email, social) with clear proficiency milestones-from new hire to expert.</li><li>Deliver engaging classroom and virtual training sessions. You will be on the floor, training regularly.</li><li>Develop job aids: phrasing guides, objection-handling matrices, escalation pathways.</li></ul><p><strong> </strong></p><ol start="2"><li><strong> Use QA to Make Training Better</strong></li></ol><ul><li>Partner with QA to review soft-skill scorecards and calibration results.</li><li>Translate QA gaps into <strong>targeted training sprints and refreshers</strong>-fixing real performance issues.</li><li>Close the loop: If agents are failing on empathy, you build an empathy module.</li></ul><p><strong> </strong></p><ol start="3"><li><strong> Coach & Mentor Agents & Team Leaders</strong></li></ol><ul><li>Establish a coaching framework for 1:1 and small-group sessions.</li><li>Model best-in-class soft skills in every interaction.</li><li>Train the trainers: Upskill Team Leaders to reinforce learning on the floor.</li></ul><p><strong> </strong></p><ol start="4"><li><strong> Measure What Matters</strong></li></ol><ul><li>Track training participation, certification completion, and post-training assessments.</li><li>Measure behavior change: Are QA soft-skill scores improving? Is complaint rates dropping?</li><li>Report to leadership on training impact to tNPS, FCR, and AHT (balanced with quality).</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li><strong>8+ years</strong>in Customer Service, L&D, or Contact Centre operations</li><li><strong>5+ years designing AND delivering soft-skill training</strong>at scale (classroom + virtual)</li><li>Proven success: You can point to a time your training lifted QA scores or reduced complaints</li><li><strong>Insurance industry experience</strong>strongly preferred (omnichannel contact centre)</li><li>Fluent <strong>Cantonese & English</strong></li><li>Bachelor's degree; L&D or coaching certification is a strong plus</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em> </em></p><p><em>Reference No. 67010-0013410592</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi45NDk3Ni4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a fast‑growing asset management firm with a strong track record of absolute and risk‑adjusted performance. Headquartered in Hong Kong with an expanding international presence, the firm collaborates closely with a prestigious listed financial institution and serves high‑quality global clients.</p><p> </p><p>This role sits within the Investment Services team and plays a key part in supporting the firm's investment platform and investor relationships. It focuses on data, analysis and reporting-covering investor flows, performance, capacity and business materials-while working closely with senior investment, distribution and internal stakeholders.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Serve as a professional representative of the firm in all written and verbal communications with internal teams and external parties, including current and potential investors, partners, fund board members, and various service providers.</li><li>Oversee and coordinate Due Diligence requests from prospects, existing clients, and counterparties, acting as the central contact to gather inputs and information from across the organization.</li><li>Gradually take on responsibility for attending and representing the firm in business discussions and meetings.</li><li>Support client onboarding and ongoing relationship management as part of the team, beginning from initial investor interest through the full lifecycle of the client relationship.</li><li>Support new product ideas by doing basic research and simple analysis.</li><li>Assist various day‑to‑day projects and tasks related to the firm's operations or funds.</li><li>Help manage and update the firm's client database</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor's degree or higher with approximately 3-5 years' finance experience.</li><li>Graduates from top universities highly preferred.</li><li>Native English speaker.</li><li>Strong project management experience.</li><li>Open to candidates from any finance background.</li><li>Presentable with excellent client service and communication skills.</li><li>Proficiency in Microsoft Office, Adobe PDF, and Excel.</li><li>Client-centric, proactive, reliable, and collaborative mindset with excellent communication, presentation, and documentation skills; high attention to detail, ethical, organized, adaptable, and thrives in fast-paced environments.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. 67010-0013384353</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5keS5jaG93LjQ0NTEwLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a <strong>global private equity fund house</strong> with a strong international footprint and a long‑established presence in the market. As part of their continued growth, they are looking to hire a <strong>Compliance Officer</strong> to join their <strong>experienced and well‑respected compliance team</strong>.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Assist in designing and maintaining compliance policies and controls across VC/PE, fund management, and cross‑border investments</li><li>Monitor fund trading, personal account dealing, and restricted lists</li><li>Oversee expert network calls, chaperoning, NDA reviews, and ethical wall controls</li><li>Provide compliance advice and training to investment, operations, and portfolio teams</li><li>Prepare and submit regulatory filings across multiple jurisdictions (HK SFC, SEC, MAS, CIMA, etc.)</li><li>Partner with internal teams and external advisors on compliance matters</li><li>Support investigations, incident management, and regulatory inquiries</li><li>Contribute to ongoing monitoring, testing, and reporting to senior management</li></ul><p><strong> </strong></p><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Bachelor's degree; LLB / law background preferred</li><li>4-7 years' compliance experience within VC, PE, asset management, or financial services</li><li>Strong knowledge of Hong Kong regulatory requirements (Type 9); regional/global exposure a plus</li><li>Detail‑oriented, analytical, and able to operate in a fast‑paced environment</li><li>Fluent in English and Mandarin</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. 67010-0013410600</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amVzc2ljYS55ZXVuZy4wNzk1Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This prominent Hong Kong-based single-family office serves as the flagship private investment holding entity for one of Asia's wealthiest dynasties. It manages a highly diversified global portfolio spanning prime real estate, hospitality, infrastructure, energy, healthcare, education, media, technology-focused private equity, and liquid public market investments. Led by multi-generational family members and professional executives, it prioritizes sustainable, long-term growth while maintaining strong cultural values from its founder.</p><p><strong> </strong></p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Proactively source and evaluate high-potential cross-border investment opportunities, with primary focus on venture capital and growth-stage equity transactions, and selective involvement in buyout co-investments - particularly targeting cutting-edge U.S. technology and artificial intelligence companies.</li><li>Lead comprehensive due diligence processes, conducting rigorous financial, commercial, and strategic analysis to assess valuation, risk-return dynamics, competitive positioning, and fit within the firm's broader portfolio objectives.</li><li>Partner closely with the Chief Investment Officer to review deal pipelines, prepare well-structured investment recommendations, present findings to internal committees, and support final go/no-go decisions.</li><li>Actively manage a portfolio of global investments: monitor key performance indicators, critically review quarterly updates and management reporting, engage with portfolio company leadership, and provide hands-on strategic guidance to help maximize value creation.</li><li>Contribute meaningfully to the firm's internal capital-raising initiatives by preparing high-quality investor materials (pitch decks, teasers, updates), cultivating and maintaining strong relationships with existing and prospective limited partners, and assisting in the successful closing of new fund vehicles.</li><li>Design and execute disciplined exit strategies - including secondary transactions, IPO preparations, trade sales, and M&A processes - to optimize timing and returns for investors.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>8+ years of relevant investment experience, ideally gained within principal investment teams, growth equity / venture funds, high-growth technology companies, top-tier strategy consulting firms, or leading professional services organizations (Big 4 transaction advisory / valuation groups), with a consistent record of originating deals and delivering strong portfolio outcomes.</li><li>Experience working in both private equity funds and family offices is highly advantageous, bringing a valuable blend of institutional deal discipline, fundraising expertise, and long-term, principal-oriented thinking.</li><li>In-depth understanding of the U.S. private markets landscape, including sector-specific trends (especially tech & AI), evolving regulatory frameworks (SEC, CFIUS, etc.), valuation methodologies, and macroeconomic drivers.</li><li>We particularly welcome strong Chinese-speaking candidates currently based in the United States who are motivated to relocate to Hong Kong, leveraging their deep U.S. market exposure and bilingual capabilities to support the firm's cross-border strategy.</li><li>Bachelor's degree (or higher) in a quantitative or analytical discipline - Finance, Economics, Mathematics, Engineering, Physics, Computer Science, or equivalent - demonstrating exceptional numerical reasoning, modeling proficiency, and structured problem-solving ability.</li><li>Strong capability to dissect complex financial statements, build and sensitize detailed models, and form independent, defensible investment judgments aligned with the firm's long-term return and risk appetite.</li><li>Superior communication and influencing skills; comfortable presenting to senior stakeholders, negotiating with General Partners and founders, engaging portfolio company boards, and maintaining clear, professional dialogue with institutional investors.</li><li>Native or fully fluent in both English and Mandarin (written and spoken); working knowledge of Cantonese considered a strong advantage.</li></ul><p> </p><p>All inquiries will be treated with the strictest confidence. Interested candidates, please send your CV and a brief note on your highest-conviction current thesis to the recruiter handling this search.</p><p> </p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No. </em>67010-0013403331</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/SG9yYWNlLlBvb24uNjk0MjkuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
