11 results for Quality Assurance in Hong Kong

Quality Assurance Officer - (Insurance)

Central and Western District, Central and Western District
remote
Contract
23000 - 40000 HKD / Monthly
The Company Our client is a well-established insurance company with a strong market presence, committed to delivering reliable and customer-focused insurance solutions.The Role<ul><li>Perform QA reviews on SP operational processes, projects, digital initiatives, and process changes</li><li>Identify control gaps, process weaknesses, and governance issues through evidence-based assessments</li><li>Analyze root causes and assess potential impact; document findings clearly and objectively</li><li>Support audit, compliance, and regulatory reviews</li><li>Track remediation actions and validate effectiveness of issue closure</li><li>Assess compliance with internal policies, SOPs, governance frameworks, and control standards</li><li>Prepare QA reports, issue logs, and management summaries for governance reporting</li><li>Provide practical and balanced recommendations aligned with business and governance needs</li></ul>Your Profile<ul><li>2+ of experience in audit, compliance, QA, risk, operations, or control functions within financial services</li><li>Strong understanding of governance, controls, and independent review processes</li><li>Good communication skills with ability to articulate issues clearly and constructively</li><li>Detail-oriented with strong documentation standards</li><li>Proficient in Excel, PowerPoint, and Power BI; exposure to data analytics or AI tools is a plus</li><li>Strong analytical, problem-solving, and organizational skillsFamiliar with SDLC and Agile / Waterfall delivery environments</li><li>Strong stakeholder management and communication skills</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4xMjc4OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-05-19T03:47:04Z

Chinese securities firm - KYC Manager - 70K

Hong Kong,
remote
Permanent
50000 - 70000 HKD / Monthly
The CompanyOur client is a well-established fund services provider that has been operating in Hong Kong for over 10 years. This position is responsible for managing the end-to-end client onboarding process while delivering an exceptional client service experience. The ideal candidate will possess strong client onboarding experience and professionalism, enabling effective collaboration with both internal and external stakeholders. The Role<ul><li>Periodic reviews and lifecycle management: Own end‑to‑end periodic review activities for an assigned client portfolio, ensuring records remain accurate, current, and fit for ongoing business.</li><li>Leadership and team oversight: Guide and support the local review team, working closely with senior stakeholders to ensure consistent standards, timely delivery, and strong quality outcomes.</li><li>Client engagement and advisory support: Serve as a trusted point of contact for client reviews, helping internal partners and clients understand documentation needs and resolve review‑related questions smoothly.</li><li>Risk assessment and profile evaluation: Evaluate existing client profiles, determine appropriate risk levels, and ensure reviews are conducted with the right depth and judgement.</li><li>Screening follow‑up and issue handling: Review screening results, investigate outstanding items, and escalate cases where additional review or approval is required.</li><li>Ownership and structure review: Analyze ownership and control structures using client materials and public sources, supporting the team with validations, confirmations, and review recommendations.</li><li>Quality assurance and documentation checks: Review submitted materials for completeness and consistency, cross‑checking against reliable information sources to maintain strong data quality.</li><li>Process improvement and change initiatives: Contribute ideas to improve review workflows and support enhancements to tools, templates, or processes to increase efficiency and clarity.</li><li>Cross‑region coordination: Maintain open communication with regional partners to ensure alignment on review approaches, updates, and expectations.</li><li>Audit and internal review support: Support internal reviews and control checks by providing clear explanations, documentation, and timely responses to queries.</li></ul> Your Profile<ul><li>8-10 years of KYC experience supporting retail, corporate, high-net-worth clients</li><li>Strong experience in client due diligence or review functions, ideally within financial services</li><li>Familiarity with reviewing different client structures, including corporate and investment related entities</li><li>Comfortable interpreting corporate documents and ownership information</li><li>Confident communicator with clear written and verbal skills</li><li>Mandarin skills are an advantage but not mandatory</li><li>Detail oriented, well structured, and able to manage priorities under time pressure</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013407279By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QW5keS5jaG93LjM1NjA1LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2026-03-25T01:12:43Z

Senior Manager - Contact Centre Training 70-80k per month

Hong Kong,
remote
Permanent
70000 - 80000 HKD / Monthly
The CompanyMy client is a world-leading insurance and financial services provider, is redefining the customer experience in Hong Kong. We are looking for a strategic Senior Manager / Associate Director of Quality Assurance & Service Excellence to lead the evolution of our Contact Centre training and quality function. This is not a "check-the-box" training role. This is an opportunity to close the loop between QA data, customer voice, and agent behaviour-driving measurable improvements in tNPS, FCR, and complaint reduction. The Role<ol><li> Build & Deliver Training Curriculum</li></ol><ul><li>Create a complete training pathway for omnichannel staff (voice, chat, email, social) with clear proficiency milestones-from new hire to expert.</li><li>Deliver engaging classroom and virtual training sessions. You will be on the floor, training regularly.</li><li>Develop job aids: phrasing guides, objection-handling matrices, escalation pathways.</li></ul> <ol start="2"><li> Use QA to Make Training Better</li></ol><ul><li>Partner with QA to review soft-skill scorecards and calibration results.</li><li>Translate QA gaps into targeted training sprints and refreshers-fixing real performance issues.</li><li>Close the loop: If agents are failing on empathy, you build an empathy module.</li></ul> <ol start="3"><li> Coach & Mentor Agents & Team Leaders</li></ol><ul><li>Establish a coaching framework for 1:1 and small-group sessions.</li><li>Model best-in-class soft skills in every interaction.</li><li>Train the trainers: Upskill Team Leaders to reinforce learning on the floor.</li></ul> <ol start="4"><li> Measure What Matters</li></ol><ul><li>Track training participation, certification completion, and post-training assessments.</li><li>Measure behavior change: Are QA soft-skill scores improving? Is complaint rates dropping?</li><li>Report to leadership on training impact to tNPS, FCR, and AHT (balanced with quality).</li></ul> Your Profile<ul><li>8+ yearsin Customer Service, L&D, or Contact Centre operations</li><li>5+ years designing AND delivering soft-skill trainingat scale (classroom + virtual)</li><li>Proven success: You can point to a time your training lifted QA scores or reduced complaints</li><li>Insurance industry experiencestrongly preferred (omnichannel contact centre)</li><li>Fluent Cantonese & English</li><li>Bachelor's degree; L&D or coaching certification is a strong plus</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013410592By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi45NDk3Ni4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-03-31T07:03:05Z

A Leading life insurer - Policy Life admin (up to 28k)

Hong Kong,
remote
Contract
20000 - 28000 HKD / Monthly
The CompanyA Leading life insurer The RoleCore Responsibilities<ol><li> Policy Administration & Servicing</li></ol><ul><li>End-to-End Management: Execute the full range of policy activities, including new business applications, policy servicing, complex alterations, and claims processing.</li><li>Operational Excellence: Ensure all tasks are completed accurately and within Service Level Agreements (SLAs), while strictly adhering to regulatory requirements and contract provisions.</li><li>Data Integrity: Conduct TR name searches, perform data cleansing, and validate activity reports to ensure system accuracy.</li></ul><ol start="2"><li> Project Management & System Enhancement</li></ol><ul><li>UAT & Implementation: Lead or support User Acceptance Testing (UAT) for new systems, product launches (Day 1 & Day 2), and portal revamps.</li><li>Continuous Improvement: Identify operational bottlenecks, follow through on quality assurance findings, and recommend/implement process improvements.</li><li>Change Management: Manage system change requests and oversee record retention exercises to maintain operational efficiency.</li></ul><ol start="3"><li> Stakeholder Engagement & Reporting</li></ol><ul><li>Distribution Support: Partner closely with the Distribution team to resolve request-level issues and streamline communication.</li><li>Documentation: Maintain and update operational manuals, procedures, and internal forms.</li><li>Management Reporting: Assist in preparing regular performance reports and communications for both internal leadership and external stakeholders.</li></ul> Your ProfileQualifications & ExperienceProfessional Background<ul><li>Education: University degree preferred.</li><li>Experience: 3+ years in Life Insurance operations, specifically within New Business or Policy Servicing.</li><li>Technical Knowledge: Proven experience with fund-related transactions and a solid understanding of investment-linked products.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013428318By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuODE3OTEuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-05-18T02:45:00Z

MNC Fund House - Accountant, Bank reconciliation

Hong Kong,
remote
Contract
20000 - 30000 HKD / Monthly
The CompanyMNC Fund House - Accountant, Bank reconciliation The Role<ul><li>Collaborate with the Accounting Operations team to ensure alignment with the daily bank reconciliation works.</li><li>Standardize business processes to enhance operational performance.</li><li>Assist Senior Analysts in regularly reviewing work practices and procedures to uncover opportunities for quality and productivity improvements.</li><li>Engage in ad hoc projects and tasks that add value and reduce operational risks, aiding in the retention of profitable business and growth of the client portfolio.</li></ul> Your Profile<ul><li>4 years of relevant experience in payments, bank reconciliations, and accounts payable.</li><li>Basic understanding of Accounts Payable operations.</li><li>Proficient in computer applications (Word, Excel, Windows).</li><li>Familiarity with general ledger, preferably in PeopleSoft.</li><li>Proactive problem-solver with strong analytical skills and a methodical approach to work.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work independently and efficiently under pressure.</li><li>Strong work ethic and team-oriented mindset.</li><li>Understanding of Quality Assurance procedures and compliance standards.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013386273 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuODcwMDEuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-03-30T02:54:13Z

Customer Service (Insurance)

Hong Kong,
remote
Contract
25000 - 30000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe. The Role<ul><li>Handle client queries via emails in a timely and professional manner.</li><li>Collaborate with internal business units to resolve customer issues and ensure smooth service delivery.</li><li>Perform policy administration tasks, quality control checks, and first-level investigations for continuous improvement.</li><li>Support supervisors with daily operations, ad hoc projects, and facilitate customer engagement to meet business targets.</li></ul> Your Profile<ul><li>Minimum 1 year of customer service experience in the Banking and Insurance industries.</li><li>HKCEE/DSE or above, with IIQE Papers 1, 2, and 3 required.</li><li>Strong communication skills in Cantonese, English, and Mandarin, with proficiency in MS Office and Chinese word processing.</li><li>Mature, proactive, and customer-focused personality with problem-solving skills and ability to work under pressure.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4xOTM0NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-20T09:11:50Z

Customer Serivce Analyst (6 months contract) - Insurance - 30k

Kowloon,
remote
Contract
25000 - 30000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.The Role * Handle client queries via emails in a timely and professional manner. * Collaborate with internal business units to resolve customer issues and ensure smooth service delivery. * Perform policy administration tasks, quality control checks, and first-level investigations for continuous improvement. * Support supervisors with daily operations, ad hoc projects, and facilitate customer engagement to meet business targets. Your Proflie * Minimum 1 year of customer service experience in the Banking and Insurance industries. * HKCEE/DSE or above, with IIQE Papers 1, 2, and 3 required. * Strong communication skills in Cantonese, English, and Mandarin, with proficiency in MS Office and Chinese word processing. * Mature, proactive, and customer-focused personality with problem-solving skills and ability to work under pressure. Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3VraS5XdS44NDU4Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-13T09:02:37Z

A Leading Insurer- Administration Officer (17k max)

Hong Kong,
remote
Permanent
15000 - 17000 HKD / Monthly
The Company A Leading Insurer The RoleKey Accountabilities<ul><li>Document Digitization: Prepare, scan, and upload high volumes of insurance documents (new business applications, medical reports, and claims) into the internal Document Management System (DMS).</li><li>Quality Control: Perform meticulous "eye-balling" checks to ensure scanned images are legible, complete, and meet company clarity standards.</li><li>Indexing & Categorization: Accurately tag and categorize digital files with correct policy numbers and document codes to ensure easy retrieval by Underwriting and Claims teams.</li><li>Data Integrity: Ensure data entry associated with scanned documents is 100% accurate, maintaining the "Source of Truth" for customer records.</li><li>Physical Records Management: Organize and manage the temporary storage and eventual secure disposal or archiving of physical papers in accordance with data retention policies.</li><li>Workflow Collaboration: Coordinate with various departments to prioritize urgent scans, ensuring strict Turnaround Times (TAT) are met for customer requests.</li></ul> Your ProfileRequirements<ul><li>Good communication, Interpersonal and Customer Service skills</li><li>Fluent Chinese, English and Putonghua in written and speaking</li><li>Proficient in PC skills, including Microsoft Word, Excel and PowerPoint</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013420384By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxleC5MYXcuODU4MDAuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-04-15T08:52:00Z

System Analyst (Contract) - Insurance - 48k

Kwun Tong District, Kwun Tong District
remote
Contract
45000 - 48000 HKD / Monthly
The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe. The Role<ul><li>Responsible for design, develop, and maintain web and backend systems</li><li>Provide technical solution and specification based on user requirements</li><li>Support and resolve issue during system development cycle and daily tasks</li><li>Ensure system quality, compliance and security control which conform to the company standards</li></ul>Your Profile<ul><li>At least 8 years of working experience in application development preferably in the Financial Services sector</li><li>Familiar with Java, SpringBoot and Restful API</li><li>Experience in the Insurance sector is highly preferred</li><li>Experience in Angular.JS is an advantage</li><li>Knowledge in cloud technologies is an advantage</li><li>Strong analytical, communication and documentation skill</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3VraS5XdS44MzU0NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2026-04-10T08:15:24Z

Multinational Bank - Client Service Manager - Up to HKD 80K

Hong Kong,
remote
Permanent
70000 - 80000 HKD / Monthly
The CompanyOur client is a leading multinational bank seeking a highly independent professional to join their Client Services team. This role is responsible for client servicing & support, client inquiry management, account maintenance & setup, issue escalation & resolution, risk & control oversight, workflow automation & efficiency, client relationship management, team leadership & coaching. The Role* Client support and relationship management: Act as a key contact for clients, delivering timely and high‑quality support while building long‑term, trusted relationships. * Client inquiries and issue handling: Monitor incoming requests via email and calls, resolve queries efficiently, and escalate issues appropriately to ensure smooth outcomes. * Client development support: Partner closely with relationship leads to understand client priorities and identify opportunities to deepen service coverage. * Client communication and meetings: Participate in and lead internal and external discussions, ensuring clear communication and alignment on client needs. * Service quality and trust building: Maintain strong product and process knowledge to enhance credibility and deliver consistent client satisfaction. * Ownership of client requests: Take full responsibility for client deliverables, service requests, projects, and follow‑ups from start to completion. * Multi‑team coordination: Work independently across internal teams to resolve daily client matters, including transactions, settlements, transfers, and reporting‑related questions. * Account setup and maintenance: Support client onboarding activities, account changes, market access requests, and system permissions. Your Profile * Bachelor's degree * Background in fund operations client servicing is preferred * Experience in supporting traditional funds * At least 10-15 years of relevant industry experience * Strong communication and presentation skills, both written and verbal * Proficiency in English is required; Mandarin language skills are a strong advantage * Comfortable working in a team‑based environment with frequent cross‑functional collaboration * Demonstrated client‑focused mindset with strong service orientation * Detail‑driven with good numerical accuracy and organisational skills * Capable of managing projects independently from planning to execution * Strong problem‑solving ability with a proactive, solution‑oriented approach Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference no.: 67010-0013424197By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QW5keS5jaG93LjI3OTc0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2026-04-22T09:45:26Z

QA / Test Analyst - Banking Transformation

Central and Western District, Central and Western District
remote
Contract
35000 - 70000 HKD / Monthly
The Company Leading global bank delivering a large-scale transformation programme across multiple business lines.The Role Join the large scale programme as a QA / Test Analyst supporting test planning, execution, defect management, and UAT activities across delivery streams.Your Profile<ul><li>Cantonese / manadarin speaking</li><li>Experience in QA or testing roles within banking or financial services</li><li>Exposure to large-scale transformation programmes</li><li>Strong understanding of end to end test lifecycle and defect management</li><li>Hands-on and delivery focused</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2xhdWRpYS5DaGV1bmcuNzE4MjEuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2026-04-30T02:52:50Z