14 results for Customer Service Representative in Pickering, ON

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Customer Service Representative We are currently seeking a Customer Service Representative to join our team in the Chemicals Manufacturing industry. This role is based in Missisauga, Ontario, and offers a short term contract employment opportunity. As a Customer Service Representative, your primary responsibility will be to manage customer interactions, maintain accurate records, and effectively address customer inquiries. Responsibilities: • Accurately and promptly place customer orders, confirm them via phone, email, or EDI, and communicate any changes to the customer in a timely manner. • Verify all shipping, billing, pricing, and purchase order information for accuracy. • Input specific instructions related to orders, customer instruction requests, customer code maintenance, and notes. • Keep customer files updated with quoted pricing, new items, address changes, delivery instructions, or other customer notes as necessary. • Provide necessary support to sales staff in the field and maintain regular communication with internal and external customers on various issues. • Collaborate with the team on all data entry and order intake, supporting other Customer Service Representatives as necessary. • Review customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders. • Document and resolve customer complaints in a timely and efficient manner. • Manage customer product returns according to the prescribed and documented procedures. • Ensure that the service provided to our customers meets Safety, Quality, and Regulatory expectations, along with any other relevant company policies and procedures.

Bilingual Customer Service III - CAD We are offering a long-term contract employment opportunity for a Bilingual Customer Service Representative in Markham, Ontario. This role is based in a hybrid work environment, requiring three days in the office and two days remote. The individual will be part of our team, playing a vital role in providing high-quality detail-oriented services to customers and Sales Representatives. Responsibilities:• Accurately and efficiently process customer credit applications and requests.• Handle incoming phone/email requests from customers and Sales Representatives in a detail-oriented manner, ensuring that requests are resolved promptly and thoroughly.• Maintain accurate customer credit records, including account verification and management of customer orders.• Provide support for new customers and assist with the use of our online ordering portal.• Identify opportunities for process improvement and present them to the leadership team.• Develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion.• Adhere to customer service standards, call quality policies, and procedures.• Resolve customer/sales/patient interactions and complaints, triaging to the appropriate department if further support or guidance is required.• Monitor daily sales orders/transactions to ensure completion.• Complete follow-up calls, emails, and updates to customers and sales representatives.

Customer Service / Order Management Are you passionate about delivering exceptional customer service and playing a key role in supporting sales operations? We are looking for a motivated and detail-oriented Customer Service/ Order Management Representative to join our clients team. In this role, you’ll interact with customers to provide and process information related to orders, inquiries, and products, all while ensuring an exceptional customer experience. If you thrive in a fast-paced environment, excel at multitasking, and have strong communication skills, we’d love to hear from you! Key Responsibilities:<ul><li>Serve as the main point of contact for customers through phone and electronic communications.</li><li>Accurately enter orders into the system and send timely order acknowledgments to customers.</li><li>Organize workflow to meet both customer and internal deadlines.</li><li>Keep customers informed about any changes to their orders and provide updates on pricing and delivery schedules.</li><li>Collaborate with various teams internally, including the Scheduler, Sales Manager, Sales Reps, Traffic Manager, and Freight Forwarder to ensure smooth order fulfillment and shipping processes.</li><li>Prepare export documentation for international shipments, including IMOs, CERS, and VGM reports.</li><li>Monitor open orders weekly and coordinate shipments with the shipping department.</li><li>Handle and resolve customer concerns or complaints, escalating them to management when necessary.</li><li>Create and maintain customer accounts, ensuring all records are accurate and up to date.</li><li>Provide general customer assistance and information, directing calls or inquiries to the appropriate department or team member as necessary.</li><li>Attend internal meetings, and participate in trade shows as needed to support sales efforts.</li></ul>

Bilingual Customer Service III - CAD We are offering a long-term contract employment opportunity for a Bilingual Customer Service III - CAD in the healthcare industry. Based in Markham, Ontario, this role involves an optimal mix of in-office and remote work. As a crucial member of our team, you will be tasked with providing premium customer service, maintaining precise customer records, and handling customer inquiries. You will also be responsible for overseeing customer accounts and taking necessary actions. Responsibilities: • Handle incoming calls and emails from customers and sales representatives in a detail-oriented manner, ensuring prompt and thorough resolution • Maintain a positive, empathetic, and detail-oriented attitude toward customers and sales representatives at all times • Oversee account and order management, including account verification and precise processing of customer requests, order tracking, and issue management • Handle the maintenance of various email boxes, ensuring that orders and requests are actioned promptly • Provide support for new customers and customers using our online ordering portal • Complete follow-up calls, emails, and updates to customers and sales representatives • Document and resolve customer, sales, and patient interactions and complaints, and triage to the appropriate department if further support or guidance is required • Monitor daily sales orders and transactions to ensure completion • Identify opportunities for process improvement proactively and present them to the leadership team • Develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion • Adhere to customer service standards, call quality policies, and procedures.

Sales Support About the Role: A well-established Canadian manufacturer of premium, custom-designed windows and doors is seeking an experienced and motivated Sales Representative to join their growing team in Toronto. This position is focused on residential sales within the Greater Toronto Area and offers the opportunity to work with a mix of existing clients while also driving new business growth.You’ll be responsible for managing the full sales cycle—from initial client engagement and site visits to proposal development, installation coordination, and after-sales service. Ideal for a results-oriented professional with a background in construction or building products, this role offers a rewarding opportunity to represent a respected brand known for quality and innovation. Key Responsibilities:<ul><li>Manage residential sales activities across the Toronto region, working with homeowners, builders, and contractors.</li><li>Build and maintain strong client relationships by delivering exceptional customer service and product knowledge.</li><li>Identify new business opportunities through networking, referrals, and market research.</li><li>Conduct client consultations to understand project needs, assess timelines and budgets, and recommend suitable product solutions.</li><li>Collaborate with internal estimating and production teams to develop accurate proposals and quotations.</li><li>Support successful installation and project execution through ongoing communication with clients and site teams.</li><li>Track sales performance and report regularly to the Regional Manager.</li><li>Attend site visits to ensure product delivery and installation standards are met.</li></ul>

General Office Clerk We are looking for a diligent General Office Clerk to join our team in Oakville, Ontario. In this role, you will be tasked with providing exceptional customer service, handling administrative tasks, and supporting our office operations. This role offers a short term contract employment opportunity. Responsibilities: • Communicate effectively with insurance companies on behalf of our customers • Answer incoming phone calls and attend to customer inquiries • Provide assistance to customers and ensure their needs are met • Perform general office duties as required, including reception tasks • Update customer information in our system promptly and accurately • Act as the representative of our business, demonstrating professionalism at all times • Utilize your robust administrative skills to deal with challenging customer interactions • Organize files and documents to maintain an efficient workspace • Schedule appointments and manage shipping functions • Provide back office support to maintain smooth operations.

Collections Specialist Our client in Mississauga is seeking a French Bilingual Collections Specialist for a contract assignment. This is an on-site position requiring experience in high-volume B2B collections. The ideal candidate will have strong communication skills in both French and English and a proven ability to manage collections effectively in a fast-paced environment. Key Responsibilities:<ul><li>Manage a portfolio of B2B client accounts, ensuring timely collection of outstanding balances</li><li>Conduct collection calls and negotiate payment terms with clients</li><li>Process and review customer credit applications with accuracy</li><li>Maintain and update customer credit records in the system</li><li>Respond promptly to customer inquiries related to credit and collections</li><li>Monitor aging accounts and take appropriate follow-up action</li><li>Record all communications and agreements in the system per company protocols</li><li>Participate in training sessions related to the internal collections system (Score)</li><li>Communicate professionally in both French and English (written and spoken)</li></ul>

Lien Clerk Our client is seeking an experienced Lien Clerk to join their firm in Vaughan, Ontario. The ideal candidate will be responsible for managing and processing lien files, ensuring compliance with applicable laws and regulations, preparing and serving necessary documents, maintaining accurate records, conducting lien-related research, and liaising with clients and legal professionals. Key ResponsibilitiesPrimary duties include, but are not limited to:<ul><li>Preparing, editing, and formatting legal documents and correspondence related to liens.</li><li>Collaborating with clients and industry professionals to resolve lien-related issues.</li><li>Managing complex and large lien files, establishing and maintaining an organized filing system for both paper and electronic records.</li><li>Assisting in the preparation of notices, affidavits, and other legal documents related to liens.</li><li>Ensuring compliance with legislative requirements for all lien notices and communications.</li><li>Monitoring lien deadlines to ensure timely compliance.</li><li>Performing other duties as assigned.</li></ul>

Family Office Services – Associate (UHNW Tax/Planning) Please note that the listed salaries represent the total compensation amount. We are currently partnering with a prestigious Private Investment Office that provides tailored services to a select group of ultra-high-net-worth families. These families have made outstanding contributions to business, public service, and philanthropy.The organization is experiencing significant growth and is seeking to add a Family Office Services Associate (UHNW Tax/Planning) to their team. For the ideal candidate, they are open to considering more senior-level titles depending on experience and expertise. What You’ll Do:· Support an experienced team that acts as an Outsourced-Chief Investment Officer (“OCIO”), while also handling tax planning, accounting, and compliance for UHNW families.· Collaborate on complex tax structuring and assist in crafting forward-thinking strategies tailored to each client’s unique needs.· Actively contribute to team discussions focused on financial planning and family office operations.· Conduct in-depth analysis and modeling to offer detailed insights for tax-efficient strategies.· Work on projects of varying scope, from routine tasks to complex issues—no task is too small or too big. Why Join?· Exceptional culture: An environment built on mutual respect, shared success, and a supportive community.· Ultra-high-net-worth clients: Work alongside an experienced team to serve an elite group of families who value discretion, innovation, and excellence.· Collaborative Team: This close-knit, highly engaged group works together to maintain a supportive dynamic where ideas flow freely.· Prime Midtown Location: Spend 4 days in-office per week at a convenient and accessible location.

HR Coordinator A reputable and mission-driven organization is seeking a Human Resources Coordinator to join their team. This role plays a key part in supporting the smooth operation of HR functions and enhancing the overall employee experience. The HR Coordinator will be responsible for providing comprehensive administrative support across multiple areas of human resources, including recruitment, orientation, employee relations, compensation, and more.This is an excellent opportunity for a detail-oriented, people-focused HR professional looking to join a collaborative and supportive team environment. Key Responsibilities1. Human Resources Administration & Support(Approx. 40%)<ul><li>Serve as a visible and approachable point of contact for employees, addressing inquiries related to benefits, pension, vacation, and general HR matters.</li><li>Escalate employee relations issues appropriately within the HR team or to management.</li><li>Manage HR documentation and transactions across the employee lifecycle (e.g., new hires, benefits changes, terminations, leaves).</li><li>Draft HR communications such as employee letters and internal memos.</li><li>Maintain and troubleshoot HR systems and databases (e.g., SuccessFactors, ADP, JazzHR), including report generation and workflow enhancements.</li><li>Assist with internal reporting, audits, and compliance with employment laws.</li><li>Track and support key HR processes such as performance management, employee communications, and internal surveys.</li><li>Coordinate internal HR events and engagement initiatives (e.g., Service Awards, employee programs).</li></ul>2. Recruitment, Selection & Onboarding(Approx. 40%)<ul><li>Draft and update job postings in collaboration with hiring managers.</li><li>Manage job postings and coordinate the staffing approval process using an applicant tracking system.</li><li>Support the full recruitment cycle, including interview coordination, candidate communication, and offer letter preparation.</li><li>Facilitate onboarding activities for new hires, including orientation sessions and documentation setup.</li><li>Serve as a liaison with external recruitment agencies and educational institutions when needed.</li></ul>3. Projects & Continuous Improvement(Approx. 20%)<ul><li>Participate in HR-related projects focused on process improvement and service delivery.</li><li>Conduct research, compile data, and develop supporting materials for departmental initiatives.</li><li>Identify and implement process enhancements within HR operations.</li></ul>Working Relationships<ul><li>Collaborates closely with internal teams and leaders across the organization.</li><li>Interacts with union representatives, external vendors, and recruitment partners.</li></ul>

Compliance Officer We are searching for a diligent Compliance Officer to join our team in Toronto, Ontario. As a Compliance Officer, you will play a crucial role in ensuring our company adheres to legal standards and in-house policies. You will be responsible for enforcing regulations in all aspects and levels of business as well as providing guidance on compliance matters. Responsibilities: • Implement and manage an effective legal compliance program. • Advise management on the company’s compliance with laws and regulations through detailed reports. • Create and manage effective action plans in response to audit discoveries and compliance violations. • Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk. • Assess company operations to determine compliance risk. • Ensure all employees are educated on the latest regulations and processes. • Resolve employee concerns about legal compliance. • Implement and manage an effective AML/ATF program to ensure compliance with all legislative and regulatory requirements, including PCMLTFA and OSFI Guidelines. • Review and independently assess cases derived from unusual activity reports submitted by internal business units, employees, and program managers. • Administer the implementation of regulatory compliance control databases. • Ensure that actual and potential compliance violations and risk situations are proactively identified, investigated, and resolved or escalated in an appropriate and timely manner. • Assist with monthly AML audits of various business units/branches. • Maintain current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends. • Support regulatory examinations and external/internal audits.

Corporate Receptionist Our downtown Toronto Financial Services client is searching for a Full-Time / Permanent Receptionist to join their Office Operations Team and manage their state-of-the-art Front Office space. Are you an organized, approachable, and detail-oriented professional who loves being the first point of contact? Do you thrive in a fast-paced, open, and collaborative environment? If so, we would love to hear from you. Please be advised that the successful candidate will need to have a basic proficiency in conversational French. What You’ll Do: <ul><li>Be the First Impression – Greet visitors warmly, manage calls professionally, and maintain a welcoming office atmosphere.</li><li>Keep Things Running Smoothly – Maintain visitor logs, issue badges, and ensure company safety and security protocols are upheld.</li><li>Stay Organized – Handle email correspondence, oversee mail distribution, and coordinate courier shipments.</li><li>Support Office Operations – Assist with meeting room bookings, corporate catering, and vendor relationships.</li><li>Enhance Internal Communications – Create and update content for internal platforms.</li><li>Collaborate with Facilities – Ensure maintenance needs are addressed promptly and communicated effectively.</li></ul>Handle Sensitive Information – Manage confidential documents with discretion and professionalism

Accounts Receivable Collector <ul><li>Oversee the accounts receivable process to ensure timely payment collections.</li><li>Reconcile customer accounts, identifying and addressing discrepancies.</li><li>Generate and present regular accounts receivable reports to management.</li><li>Communicate with clients to resolve billing inquiries and ensure prompt payments.</li><li>Contribute to process improvements within the accounts receivable department.</li><li>Collaborate with sales and operations teams to streamline invoicing and collections.</li><li>Report on overdue accounts and escalate as needed.</li><li>Provide recommendations for third-party collections and debt write-offs.</li><li>Manage customer portals, including invoice uploads and resolving rejections.</li><li>Perform additional duties as required.</li></ul>