10 results for Call Centre Agent Onsite in Ontario

Customer Service Representative We are currently seeking a Customer Service Representative to join our team in the Chemicals Manufacturing industry. This role is based in Missisauga, Ontario, and offers a short term contract employment opportunity. As a Customer Service Representative, your primary responsibility will be to manage customer interactions, maintain accurate records, and effectively address customer inquiries. Responsibilities: • Accurately and promptly place customer orders, confirm them via phone, email, or EDI, and communicate any changes to the customer in a timely manner. • Verify all shipping, billing, pricing, and purchase order information for accuracy. • Input specific instructions related to orders, customer instruction requests, customer code maintenance, and notes. • Keep customer files updated with quoted pricing, new items, address changes, delivery instructions, or other customer notes as necessary. • Provide necessary support to sales staff in the field and maintain regular communication with internal and external customers on various issues. • Collaborate with the team on all data entry and order intake, supporting other Customer Service Representatives as necessary. • Review customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders. • Document and resolve customer complaints in a timely and efficient manner. • Manage customer product returns according to the prescribed and documented procedures. • Ensure that the service provided to our customers meets Safety, Quality, and Regulatory expectations, along with any other relevant company policies and procedures.

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Sales Support About the Role: A well-established Canadian manufacturer of premium, custom-designed windows and doors is seeking an experienced and motivated Sales Representative to join their growing team in Toronto. This position is focused on residential sales within the Greater Toronto Area and offers the opportunity to work with a mix of existing clients while also driving new business growth.You’ll be responsible for managing the full sales cycle—from initial client engagement and site visits to proposal development, installation coordination, and after-sales service. Ideal for a results-oriented professional with a background in construction or building products, this role offers a rewarding opportunity to represent a respected brand known for quality and innovation. Key Responsibilities:<ul><li>Manage residential sales activities across the Toronto region, working with homeowners, builders, and contractors.</li><li>Build and maintain strong client relationships by delivering exceptional customer service and product knowledge.</li><li>Identify new business opportunities through networking, referrals, and market research.</li><li>Conduct client consultations to understand project needs, assess timelines and budgets, and recommend suitable product solutions.</li><li>Collaborate with internal estimating and production teams to develop accurate proposals and quotations.</li><li>Support successful installation and project execution through ongoing communication with clients and site teams.</li><li>Track sales performance and report regularly to the Regional Manager.</li><li>Attend site visits to ensure product delivery and installation standards are met.</li></ul>

Collections Specialist Our client in Mississauga is seeking a French Bilingual Collections Specialist for a contract assignment. This is an on-site position requiring experience in high-volume B2B collections. The ideal candidate will have strong communication skills in both French and English and a proven ability to manage collections effectively in a fast-paced environment. Key Responsibilities:<ul><li>Manage a portfolio of B2B client accounts, ensuring timely collection of outstanding balances</li><li>Conduct collection calls and negotiate payment terms with clients</li><li>Process and review customer credit applications with accuracy</li><li>Maintain and update customer credit records in the system</li><li>Respond promptly to customer inquiries related to credit and collections</li><li>Monitor aging accounts and take appropriate follow-up action</li><li>Record all communications and agreements in the system per company protocols</li><li>Participate in training sessions related to the internal collections system (Score)</li><li>Communicate professionally in both French and English (written and spoken)</li></ul>

Collections Specialist We are partnering with an industry leader to add a Collections Specialist to their growing team. This is a full-time/permanent role in the North Glengarry region. Advantages:-Competitive salary (60-65K)-Full benefits + RRSP matching -3 weeks vacation-Free parking-Hybrid work after probationary period (3 months)-Discounts and Education reimbursement program Responsibilities: • Accurately process customer credit applications in a timely and efficient manner• Regularly review and update customer accounts to maintain an appropriate credit risk level• Efficiently manage pre-authorized debits and credit card charges of customer accounts• Initiate credits and adjustments to customer accounts in accordance with Company policy• Regularly review and manage the aged debtor listing for a portfolio of various Commercial Accounts• Coordinate and negotiate payment arrangements with delinquent customers• Identify accounts that require collection agency or legal action and coordinate collections with third party contractors as necessary• Assist in maintaining an appropriate credit risk level in consultation with the Credit Manager• Evaluate customer credit terms and implement credit holds when necessary• Assist in the credit-granting process, including preparation and assessment of customer credit applications, consultation with external agencies, and provision of recommendations within established credit limits

Accounts Receivable Collector <ul><li>Oversee the accounts receivable process to ensure timely payment collections.</li><li>Reconcile customer accounts, identifying and addressing discrepancies.</li><li>Generate and present regular accounts receivable reports to management.</li><li>Communicate with clients to resolve billing inquiries and ensure prompt payments.</li><li>Contribute to process improvements within the accounts receivable department.</li><li>Collaborate with sales and operations teams to streamline invoicing and collections.</li><li>Report on overdue accounts and escalate as needed.</li><li>Provide recommendations for third-party collections and debt write-offs.</li><li>Manage customer portals, including invoice uploads and resolving rejections.</li><li>Perform additional duties as required.</li></ul>

Corporate Receptionist Our downtown Toronto Financial Services client is searching for a Full-Time / Permanent Receptionist to join their Office Operations Team and manage their state-of-the-art Front Office space. Are you an organized, approachable, and detail-oriented professional who loves being the first point of contact? Do you thrive in a fast-paced, open, and collaborative environment? If so, we would love to hear from you. Please be advised that the successful candidate will need to have a basic proficiency in conversational French. What You’ll Do: <ul><li>Be the First Impression – Greet visitors warmly, manage calls professionally, and maintain a welcoming office atmosphere.</li><li>Keep Things Running Smoothly – Maintain visitor logs, issue badges, and ensure company safety and security protocols are upheld.</li><li>Stay Organized – Handle email correspondence, oversee mail distribution, and coordinate courier shipments.</li><li>Support Office Operations – Assist with meeting room bookings, corporate catering, and vendor relationships.</li><li>Enhance Internal Communications – Create and update content for internal platforms.</li><li>Collaborate with Facilities – Ensure maintenance needs are addressed promptly and communicated effectively.</li></ul>Handle Sensitive Information – Manage confidential documents with discretion and professionalism

Family Office Services – Associate (UHNW Tax/Planning) Please note that the listed salaries represent the total compensation amount. We are currently partnering with a prestigious Private Investment Office that provides tailored services to a select group of ultra-high-net-worth families. These families have made outstanding contributions to business, public service, and philanthropy.The organization is experiencing significant growth and is seeking to add a Family Office Services Associate (UHNW Tax/Planning) to their team. For the ideal candidate, they are open to considering more senior-level titles depending on experience and expertise. What You’ll Do:· Support an experienced team that acts as an Outsourced-Chief Investment Officer (“OCIO”), while also handling tax planning, accounting, and compliance for UHNW families.· Collaborate on complex tax structuring and assist in crafting forward-thinking strategies tailored to each client’s unique needs.· Actively contribute to team discussions focused on financial planning and family office operations.· Conduct in-depth analysis and modeling to offer detailed insights for tax-efficient strategies.· Work on projects of varying scope, from routine tasks to complex issues—no task is too small or too big. Why Join?· Exceptional culture: An environment built on mutual respect, shared success, and a supportive community.· Ultra-high-net-worth clients: Work alongside an experienced team to serve an elite group of families who value discretion, innovation, and excellence.· Collaborative Team: This close-knit, highly engaged group works together to maintain a supportive dynamic where ideas flow freely.· Prime Midtown Location: Spend 4 days in-office per week at a convenient and accessible location.

Lien Clerk Our client is seeking an experienced Lien Clerk to join their firm in Vaughan, Ontario. The ideal candidate will be responsible for managing and processing lien files, ensuring compliance with applicable laws and regulations, preparing and serving necessary documents, maintaining accurate records, conducting lien-related research, and liaising with clients and legal professionals. Key ResponsibilitiesPrimary duties include, but are not limited to:<ul><li>Preparing, editing, and formatting legal documents and correspondence related to liens.</li><li>Collaborating with clients and industry professionals to resolve lien-related issues.</li><li>Managing complex and large lien files, establishing and maintaining an organized filing system for both paper and electronic records.</li><li>Assisting in the preparation of notices, affidavits, and other legal documents related to liens.</li><li>Ensuring compliance with legislative requirements for all lien notices and communications.</li><li>Monitoring lien deadlines to ensure timely compliance.</li><li>Performing other duties as assigned.</li></ul>

General Office Clerk We are looking for a diligent General Office Clerk to join our team in Oakville, Ontario. In this role, you will be tasked with providing exceptional customer service, handling administrative tasks, and supporting our office operations. This role offers a short term contract employment opportunity. Responsibilities: • Communicate effectively with insurance companies on behalf of our customers • Answer incoming phone calls and attend to customer inquiries • Provide assistance to customers and ensure their needs are met • Perform general office duties as required, including reception tasks • Update customer information in our system promptly and accurately • Act as the representative of our business, demonstrating professionalism at all times • Utilize your robust administrative skills to deal with challenging customer interactions • Organize files and documents to maintain an efficient workspace • Schedule appointments and manage shipping functions • Provide back office support to maintain smooth operations.