The Company<ul><li>Multinational Financial Institution, at São Paulo/SP.</li></ul>Job description <ul><li>Operate and continuously refine the weekly/monthly collections ladder;</li><li>Define the content, channel, sequence, and frequency of every touchpoint - WhatsApp, SMS, e-mail, phone, in-person visit, and formal notice - including scripts and decision trees;</li><li>Personally handle delinquent-client cases in the launch phase - contact, promise-to-pay management, renegotiation, amicable settlement;</li><li>Issue and follow up Pix and charges for installments in arrears;</li><li>Run hard-collection cases end to end: final amicable approach, activation of continuous telematics monitoring, geofence alerts and remote immobilization;</li><li>Initiate and track enforcement of the fiduciary lien and file credit-life insurance claims directly as policy beneficiary for eligible events;</li><li>Act as the collections subject-matter expert for the AI agents built with the Technology team: document the playbook, message library, and escalation rules;</li><li>Design and run champion/challenger tests on message content, channel, timing, and offers;</li><li>Track collections KPIs by weekly/monthly cohort;</li><li>Modelo: Hybrid.</li></ul>Requirement Profile - Knowledge, Skills & Experiences<ul><li>Native or bilingual proficiency in Portuguese and professional English;</li><li>Bachelor's degree in Business Administration, Economics, Law, Engineering, or a related field;</li><li>Direct experience with vehicle hard collections anda familiarity with CCBs, vehicle liens (gravame);</li><li>Experience in collections and credit recovery, including in secured consumer lending;</li><li>Proven track record negotiating with delinquent borrowers;</li><li>Experience operating digital collections ladders (WhatsApp, SMS, e-mail, Pix, boleto) with short-cycle delinquency buckets;</li><li>Working knowledge of Brazilian consumer-credit and collections rules.</li></ul><img src="https://counter.adcourier.com/dGhpYWdvLnBlZ2F6LjY2NjM0LjEwODk2QHJoaWJyLmFwbGl0cmFrLmNvbQ.gif">

São Paulo,
remote
Permanente
0 - 0 BRL / Yearly
The Company<ul><li>Multinational Financial Institution, at São Paulo/SP.</li></ul>Job description <ul><li>Operate and continuously refine the weekly/monthly collections ladder;</li><li>Define the content, channel, sequence, and frequency of every touchpoint - WhatsApp, SMS, e-mail, phone, in-person visit, and formal notice - including scripts and decision trees;</li><li>Personally handle delinquent-client cases in the launch phase - contact, promise-to-pay management, renegotiation, amicable settlement;</li><li>Issue and follow up Pix and charges for installments in arrears;</li><li>Run hard-collection cases end to end: final amicable approach, activation of continuous telematics monitoring, geofence alerts and remote immobilization;</li><li>Initiate and track enforcement of the fiduciary lien and file credit-life insurance claims directly as policy beneficiary for eligible events;</li><li>Act as the collections subject-matter expert for the AI agents built with the Technology team: document the playbook, message library, and escalation rules;</li><li>Design and run champion/challenger tests on message content, channel, timing, and offers;</li><li>Track collections KPIs by weekly/monthly cohort;</li><li>Modelo: Hybrid.</li></ul>Requirement Profile - Knowledge, Skills & Experiences<ul><li>Native or bilingual proficiency in Portuguese and professional English;</li><li>Bachelor's degree in Business Administration, Economics, Law, Engineering, or a related field;</li><li>Direct experience with vehicle hard collections anda familiarity with CCBs, vehicle liens (gravame);</li><li>Experience in collections and credit recovery, including in secured consumer lending;</li><li>Proven track record negotiating with delinquent borrowers;</li><li>Experience operating digital collections ladders (WhatsApp, SMS, e-mail, Pix, boleto) with short-cycle delinquency buckets;</li><li>Working knowledge of Brazilian consumer-credit and collections rules.</li></ul><img src="https://counter.adcourier.com/dGhpYWdvLnBlZ2F6LjY2NjM0LjEwODk2QHJoaWJyLmFwbGl0cmFrLmNvbQ.gif">
2026-09-25T18:29:17Z

Collections Associate Vaga em São Paulo | Robert Half