<p>Our client, a respected company specialized in energy and mobility solutions for transportation professionals, seeks a NL/EN Customer Service Officer for a assignment due to a specific project launch.</p><p><strong>Your Responsibilities:</strong></p><p><strong>Customer Focus:</strong></p><ul><li>Respond promptly to customer requests and complaints via phone and email</li><li>Manage contracts and rebates (including RFP tolls, fuel, etc.): creation, checks, modifications, and follow-up</li><li>Process orders for new customer cards and toll boxes</li><li>Navigate daily through tools such as Salesforce and other internal applications and systems.</li><li>Oversee customer portfolio management</li><li>Train customers on the use of the customer portal, and assist them with configuration of toll boxes/cards (settings &amp; controls)</li></ul><p><strong>General Administration:</strong></p><ul><li>Handle postal mail and general email inbox</li><li>Provide sales support to sales representatives (SR/SRO)</li><li>Act as a backup for colleagues as needed</li><li>Interact continuously with other internal teams (credit, technical, and sales departments) through informal and formal meetings</li><li>Liaise regularly with headquarters on project status and tool developments</li></ul><p><strong>Network Support:</strong></p><ul><li>Offer administrative assistance to the technical manager</li><li>Carry out manual acceptance authorizations</li><li>Follow-up on fraud cases occurring in stations</li></ul><p><strong>Your Profile:</strong></p><ul><li>You have at least a Bachelor of Master level of studies and a first experience in customer support.</li><li>You have a very good level of Dutch and English. French is also a strong asset.</li><li>Commercial feeling in helping customers</li><li>Organized, have a good sense of priorities</li><li>Team spirit</li></ul><p><strong>What We Offer:</strong></p><ul><li>Competitive contract of 9 months at least</li><li>Modern workspace in Brussels' city center</li><li>Direct involvement in a business-critical project</li><li>Supportive small team spirit within a major global player</li></ul><p> </p><p> </p><p><em>Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.</em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi43MDc5Ni4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">