The Sales Support role provides critical administrative and operational assistance to sales teams, ensuring smooth execution of processes, accurate data management, and timely customer support. This position plays a vital role in enabling the sales function to achieve revenue targets by maintaining efficiency and responsiveness.
Sales Support job duties and responsibilities of the job
Key responsibilities of a Sales Support role include:Coordinating sales documentation, proposals, contracts, and pricing schedulesManaging CRM updates and maintaining accurate customer and pipeline data (e.g. Salesforce, HubSpot, Zoho)Preparing and distributing sales reports, dashboards, and pipeline summaries for management reviewLiaising with internal departments such as finance, logistics, and marketing to support sales fulfilmentProcessing purchase orders, quotations, and invoices in accordance with company proceduresScheduling meetings, demos, and follow-ups between sales representatives and clientsResponding promptly to customer queries and ensuring service levels are metMonitoring stock levels and liaising with inventory teams to ensure product availabilityAssisting with onboarding of new clients and supporting contract renewalsMaintaining sales collateral, product information, and promotional materials for team accessSupporting sales events, trade shows, and campaign logistics where required
Typical Sales Support job qualifications and requirements
A certificate or diploma in business administration, sales, or a related field is preferred, with 2–4 years’ experience in a sales coordination or administrative support role.Proficiency with CRM systems (e.g. Salesforce, Zoho, HubSpot) and Microsoft Office suiteStrong organisational skills with attention to detail and accuracy in data entryExperience preparing sales documentation, quotes, and client communicationsFamiliarity with sales reporting and performance tracking tools (e.g. Excel, Power BI)Ability to manage multiple priorities in a fast-paced, deadline-driven environmentStrong verbal and written communication skillsProven ability to work collaboratively with sales teams and cross-functional stakeholdersExperience supporting logistics, invoicing, or order processing workflowsDemonstrated customer service orientation and proactive problem-solving approach
Looking for a sales support or a sales support job?
The candidate has little or no prior experience in the position and is still developing relevant skills.
50th Percentile
67130
The candidate has an average level of experience and has most of the necessary skills.
75th Percentile
72030
The candidate has above-average experience, has most or all the necessary skills and may have specialised qualifications.
Salary range based on three percentiles
The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or superannuation.
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