<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Our client is in the healthcare field and are looking to boost their infrastructure team for the wider health centre. The IT team enjoy looking after each other and have a great atmosphere in the office. This role offers an opportunity to be part of an organisation that has a profound and positive influence on Kiwis' lives.<br /> <br /><span style="text-decoration: underline;"><strong>The Role</strong> </span><br />As part of this role, you'll take on a mix of desktop support and service desk duties, assisting with up to level 2 technical issues encountered by users during their daily operations. Based in Auckland, you'll provide support nationwide across New Zealand, specialising in the Microsoft stack such as M365, Entra ID, and Azure. Working alongside the IT team and your manager, you'll also contribute to streamlining processes to deliver smoother and more effective support.</p><p><span style="text-decoration: underline;"><strong>Your Profile:</strong> </span></p><ul><li>At least 3 years of hands-on experience in a similar role</li><li>Proficient communication skills, skilled in interacting with stakeholders on various levels</li><li>Strong experience working with Microsoft technologies such as M365, Azure, Entra ID etc.</li><li>General understanding of network infrastructure</li><li>Ability to document procedures and processes</li><li>Outstanding interpersonal skills</li><li>Ability to operate effectively both autonomously and as part of a team</li></ul><p><span style="text-decoration: underline;">Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered. Immediate start.</span></p><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Ondrej Litavsky or Camilla Hamilton in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013216872</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/T25kcmVqLkxpdGF2c2t5LjE0ODc0LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />Well-known organisation that plays an integral part in Aucklanders lives, on the search for a contract Data Engineer for an initial 3-month contract.</p><p><strong>The Roles</strong> <br />As an Azure Data Engineer, you will work closely with our Finance and IT teams to design, develop, and optimize data pipelines and analytics solutions using Microsoft Azure technologies. Your expertise will help ensure the accuracy, availability, and performance of our finance data assets.</p><p><strong>Duties</strong></p><ul><li>Design and implement scalable data solutions using Azure Data Factory (ADF), Synapse Analytics, Synapse Notebooks, and Synapse Link.</li><li>Collaborate with stakeholders to understand finance data requirements and translate them into technical solutions.</li><li>Integrate and transform data from Dynamics 365 and other business systems.</li><li>Support data-driven applications built with Power Apps.</li><li>Ensure data quality, integrity, and governance across platforms.</li></ul><p><strong>Skills & Experience</strong></p><ul><li>Strong hands-on experience with Azure Data Factory, Synapse Notebooks, and Synapse Link.</li><li>Working knowledge of Power Apps and Dynamics 365 integration.</li><li>Solid understanding of data modelling, ETL processes, and performance tuning in cloud environments.</li><li>Familiarity or exposure to finance data is a plus.</li><li>Ability to work independently and meet project deadlines in a fast-paced environment.</li></ul><p><br /><strong>Culture & Benefits</strong></p><ul><li>Immediate to 2 weeks start required</li><li>Complex and interesting business</li><li>Free parking on site</li></ul><p><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button.</p><p><em>Job Reference Number: 06900-0013235051</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UGF1bC5CYXRlc29uLjIyODAwLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />Our client is a leading global organization in the media industry who are currently seeking a talented Technology Support Engineer to join its dynamic and fast-paced team. As part of a global network, the company focuses on delivering cutting-edge solutions, fostering innovation, and providing world-class operational support to its users and clients. This is a unique opportunity to work with a supportive team to deliver exceptional service in a company that values collaboration, excellence, and growth.</p><p><strong>The Role</strong> <br />As a Technical Support Engineer, you will play a key role in end-user support operations and general technology issue resolution both on-site and remotely. Reporting to the Regional Technology Manager, you will ensure that technical issues are effectively resolved and that users have a positive support experience. You will also collaborate with global teams, assist with leadership needs, and support various internal projects. This is an office-based role requiring attendance as per company policy and may involve travel to different company locations as necessary.<br /><br /><strong>Responsibilities</strong></p><ul><li>Provide local second-level end-user technical support and, when needed, first-level assistance, adhering to workflows within the organization's Service Management system.</li><li>Support global technology projects and provide expertise as they impact the local users.</li><li>Prioritize, assess, and escalate technical issues while ensuring clear communication for resolution.</li><li>Mentor junior team members, promote teamwork, and provide conflict resolution during problem-solving situations.</li><li>Identify recurring support trends, communicate findings to the global Service Delivery teams, and support initiatives to enhance the end-user experience.</li><li>Deliver "white glove" technical support to executives and assist with audio-visual (AV) solutions.</li><li>Facilitate on-site activities, including office relocations or technology-related changes, as required.</li></ul><p><br /><strong>Your Profile:</strong> <br />You are an experienced IT professional with strong technical expertise, exceptional communication skills, and a passion for delivering outstanding customer support. You are able to work independently while also fostering collaboration within a diverse team environment. You're adaptable, thrive under pressure, and excel in both proactive and reactive environments.<br /><br /><strong>Qualifications and Experience:</strong></p><ul><li>At least 3 years of professional IT experience, including desktop/end-user support and audio-visual (AV) solutions.</li><li>Proficient in MS platforms such as Microsoft Office, Windows OS, Mac OS, and other desktop/mobile technologies relevant to creative or media businesses.</li><li>Experience with enterprise tools such as ServiceNow, JAMF, SCCM, Intune, and Active Directory authentication methods is a plus.</li><li>Sound understanding of workflow systems and the ability to escalate issues effectively.</li><li>Familiarity with compliance frameworks and Cloud Access Security Brokering (desirable but not essential).</li><li>Strong interpersonal and problem-solving abilities, with experience in explaining technical information to non-technical personnel.</li><li>Past experience in the Media and Entertainment industry is an advantage.</li></ul><p><strong>About You:</strong></p><ul><li>Dedicated to delivering exceptional customer service and technical solutions.</li><li>Detail-oriented and committed to excellence in execution.</li><li>Possess strong written, oral, and interpersonal communication skills.</li><li>Capable of identifying high-priority tasks and managing multiple projects effectively.</li><li>Demonstrate calmness and adaptability in high-pressure situations.</li><li>Culturally aware and empathetic, with the ability to collaborate across global teams.</li><li>Highly organized, efficient, and willing to "roll up your sleeves" when required.</li><li>Fluent in the primary language(s) of the location and proficient in English (B2 level or higher).</li><li>Maintain confidentiality with all sensitive information and adhere to company guidelines.</li></ul><p><br /><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, Stanley Onacha in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013242901</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNzQ2NDAuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong><br />A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's lives!</p><p><strong>The Role</strong> <br />Working within a team of 6 Service Desk Analysts, you'll troubleshoot your way through issues in this fast-paced environment. In this role, you'll be the technical wizard that keeps the organization running smoothly. You'll provide top-tier technical support, showcasing your skills at a L2 expertise. Your toolkit will include Windows, the MS Stack, Active Directory, Azure O365, and various common desktop applications.</p><p>At the heart of this bustling operation, IT plays a pivotal role in keeping the wheels turning. Your ability to stay cool under pressure and swiftly tackle technical challenges will be the key to your success here. In this collaborative service desk environment, you'll work side by side with a supportive team, sharing knowledge and expertise across the organization.</p><p><strong>Skills & Experience</strong></p><ul><li><strong>Service Desk Savvy:</strong> Your experience in a service desk role gives you a solid foundation.</li><li><strong>Tech Expertise:</strong> You're well-versed in the MS Stack, Windows, O365, Azure and Active Directory.</li><li><strong>ITIL Insight:</strong> Whether you're certified or have experience within the ITIL framework, you understand its value.</li><li><strong>Ticketing Whiz:</strong> Proficiency with ticketing systems like Service Now or similar tools is a plus.</li><li><strong>Team Player:</strong> You thrive in a collaborative, highly supportive team environment.</li></ul><p><span style="text-decoration: underline;">Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.</span></p><p><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Ondrej Litavsky or Camilla Hamilton in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013158804</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/T25kcmVqLkxpdGF2c2t5Ljg5MzQ1LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Internationally recognised within manufacturing, my client operates on a global scale by obtains success by maintaining their Kiwi family business values. With this mindset alongside their vast size, employees truly get the best of both worlds with long term security and ability to work around world but feel part of a supportive team. Enjoy being away from the hustle and bustle of the CBD by taking in the relaxing location of the offices in the beautiful countryside.</p><p><span style="text-decoration: underline;"><strong>The Role & Duties</strong></span><br />Your role will report into the Network & Security Project Manager and provide support on a wide range of exciting new projects. The main project being delivered at the moment is a network security project relating to all the operational technology within the business. This project involves working with teams around the world led out of Australia, and in New Zealand working closely with a tight knit team of 4.</p><p>In this role you are also responsible for implementing, monitoring, and managing the local and wide area networks of an organisation to ensure maximum uptime for users. This position will involve supporting system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems as necessary.</p><p>There is flexibility with working hours if commuting from Auckland CBD as long as you can still produce the deliverables required, however this is a predominately onsite role. You will also participate in an on-call roster within a team of 4 (1 in every 4 weeks) as this site operates 24/7.</p><p>We are looking for someone who is a well-practiced and ready to get stuck into new projects using new and exciting technology!</p><p><span style="text-decoration: underline;"><strong>Skills & Experience</strong></span></p><ul><li><strong>Network Security Expertise:</strong> Experience with tools such as Fortigate, CheckPoint, or similar is a must.</li><li><strong>Analytical Prowess:</strong> Your excellent analytical skills are essential for success in this role.</li><li><strong>Technical Wizardry:</strong> Proficiency in at least two of the following technologies: MS Suite (MS Windows 2016, MS Windows 2019, MS Active Directory, MS Exchange, MS Terminal Server), Networking/DNS Services.</li><li><strong>Lifelong Learner:</strong> We value a willingness to learn and adapt, especially in our exceptionally supportive team environment.</li><li><strong>Certifications:</strong> CCNP, CCNA and firewall certs for Fortigate or Checkpoint.</li><li><strong>Beneficial:</strong> Experience with OT highly desirable, however not a 'deal breaker'.</li></ul><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013225577</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjc4NzM0LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />A global leader in the media and technology industry is looking for a skilled level 1 Technology Support Analyst to join its ambitious and fast-evolving team. This organization is driven by innovation and is committed to delivering best-in-class technology solutions to enhance user experiences and streamline operations across its markets. Joining this team provides an opportunity to contribute to a company that values collaboration, diversity, and professional development.</p><p><strong>The Role</strong> <br />As a Technology Support Analyst, you will focus on ensuring the effective and efficient operation of end-user support and general technology issue resolution our client's internal users. Reporting to the Technology Support Lead, you will advocate for users across a variety of business units to ensure that technical challenges are resolved with a positive and efficient end-user experience. In addition to resolving tech issues, you'll play a role in supporting technology projects, support leadership teams as needed, and provide executive-level AV support. This position will require presence in an office setting as per attendance policies and may involve occasional travel to other regional offices.</p><p><strong>Responsibilities</strong></p><ul><li>Deliver local first-level support to end users using the organization's ITSM tools and accompanying workflows.</li><li>Assist with global technology initiatives and projects as they impact the local users.</li><li>Prioritize and escalate technical issues based on urgency, impact, and priority.</li><li>Identify recurring technical support trends and collaborate with global Service Delivery teams on improvements to enhance the end-user experience.</li><li>Deliver executive "white glove" IT support and provide specialized assistance for audio-visual (AV) needs.</li><li>Facilitate and coordinate on-site activities such as office relocations or scheduled technology maintenance.</li></ul><p><strong>Your Profile:</strong> <br />You are a tech-savvy professional who thrives in a dynamic and high-pressure environment. You are a skilled problem solver with a proactive attitude, capable of adapting to the needs of different teams across a large global organization. A self-starter by nature, you are eager to continuously improve processes and deliver exceptional customer support to all stakeholders.</p><p><strong>Qualifications and Experience:</strong></p><ul><li>1-2 years of professional IT experience, with a focus on end-user and desktop support and audio-visual set-up.</li><li>Proficiency in MS platforms, such as Microsoft Office, Windows OS, and Apple Mac OS, in addition to expertise in desktop and mobile device technology relevant to creative or media operations.</li><li>Familiarity with service management tools like ServiceNow and associated workflows.</li><li>Ability to identify non-standard technical requests and guide end-users to company-approved solutions.</li><li>Experience with tools like JAMF, SCCM, Intune, Active Directory, and Cloud Access Security Brokering (preferred but not required).</li><li>Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide clear direction to team members.</li><li>A background in media or entertainment industries is advantageous.</li><li>Demonstrated ability to exercise sound judgment when making decisions and manage multiple priorities effectively.</li></ul><p><strong>About You:</strong></p><ul><li>Passionate about delivering incredible customer service and solving complex technical challenges.</li><li>Highly detail-oriented and committed to excellence in execution.</li><li>Skilled at prioritizing tasks, efficiently managing time, and working calmly under pressure in high-stakes environments.</li><li>Comfortable working independently but also enjoys collaborating within teams across various departments.</li><li>Demonstrates patience and cultural awareness when working with teams in global environments, appreciating differences in operations and communication.</li><li>Communicates ideas clearly and effectively using user-friendly language tailored for non-technical team members.</li><li>Highly organized and takes a hands-on approach when needed.</li><li>Fluent in the local market's official language(s) and possesses B1-level English skills at a minimum.</li><li>Maintains confidentiality and handles sensitive data with the utmost professionalism.</li><li>Flexible and open to working in different office locations when required.</li></ul><p><br /><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, Stanley Onacha in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013242906</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuMDgyNjYuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong><br />Join a renowned organization that is focused on providing top notch healthcare to help people live their best lives. As a trusted leader in the private healthcare sector, this company operates New Zealand's largest network of healthcare professionals, including a dedicated team of over 4,000 nurses, anaesthetic technicians, specialists, and allied health practitioners. Guided by its purpose-driven ethos and celebrated for its commitment to quality, the organization is shaping the next chapter of healthcare delivery with innovation and compassion at its core.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong> <br />The Service Desk Analyst is a pivotal role responsible for delivering exceptional IT support and customer service to end users within the organization and its partners. Acting as the first point of contact for technical assistance, you'll provide Level 1 and 2 support across diverse applications, hardware, mobile devices, and other digital tools. Your work ensures that employees-from staff at hospitals to joint venture teams-experience minimal disruption and swift resolution for technical issues.<br />Your day-to-day responsibilities will include provisioning and supporting a variety of IT services, managing incidents and service requests, and refining knowledgebase materials for improved efficiency and user education. With a customer-centric mindset, you'll play a crucial role in maintaining high service delivery standards while contributing to ongoing technological enhancement across the organization.</p><p><strong>Your profile: </strong><br /><strong>Key Responsibilities</strong></p><p><strong>Customer Support and Service Desk Operations:</strong></p><ul><li>Be the first point of contact for IT support requests via phone, email, and walk-in channels.</li><li>Log and manage incidents, service requests, and problem tickets, ensuring proactive follow-up and resolution.</li><li>Provide timely updates and clear communication to users regarding system events and resolutions.</li><li>Participate in shift rotations and on-call schedules to provide after-hours support as needed.</li></ul><p><strong>Level 1 and 2 Technical Support:</strong></p><ul><li>Deliver hands-on support and troubleshooting for software, hardware, and mobile devices.</li><li>Handle digital services provisioning, user access management, and password resets with efficiency and integrity.</li><li>Assist with desktop technologies, including M365, Teams, Adobe Acrobat, Active Directory, VPN solutions, remote desktop platforms, and more.</li><li>Knowledge Management and Training:</li><li>Maintain and enhance the service desk knowledgebase to improve first-call resolution rates and reduce resolution times.</li><li>Develop user educational materials, such as tip sheets, and deliver proactive communication for system updates or training needs.</li></ul><p><strong>Project Support:</strong></p><ul><li>Provide resource support for projects, completing tasks under the guidance of project managers.</li><li>Contribute to planning and execution for project-related technology needs and deployments.</li><li>Customer-Focused Problem Solving:</li><li>Tailor technical solutions to user needs by understanding the real-world impact of service issues.</li><li>Ensure communications to users-via email, system notifications, or training materials-are accessible, clear, and jargon-free.</li></ul><p><strong>Key Requirements</strong><br /><strong>Skills & Experience Required:</strong></p><ul><li>At least 2 years of experience in a Service Desk or other technical support roles.</li><li>Experience working in corporate or enterprise-level environments.</li><li>Clear, professional communication skills, with strong phone and email communication abilities.</li><li>A natural inclination to help people and quickly build trusting relationships.</li><li>Familiarity with ITIL best practices and a range of desktop technologies, including:</li><li>Microsoft 365 Suite</li><li>Teams (supporting functionalities)</li><li>Active Directory user management (on-prem, Azure, or hybrid solutions)</li><li>VPN solutions like Palo Alto Global Protect and Remote Desktop Services</li><li>Printers, MFDs, and label printers</li><li>Adobe Acrobat and remote support tools</li><li>Scripting experience with PowerShell</li></ul><p><strong>Desirable Skills & Experience:</strong></p><ul><li>Familiarity with healthcare or hospital environments is advantageous.</li><li>Experience in using service management tools such as ServiceNow or Cherwell is preferred.</li></ul><p><strong>Educational Qualifications:</strong></p><ul><li>Certification in end-user computing software or technologies.</li><li>ITIL certification or training in service management practices.</li><li>Tertiary qualifications in computing or related fields is desirable.</li></ul><p><strong>About the Ideal Candidate</strong><br />This role is perfect for a technically proficient professional who thrives on helping others and creating positive user experiences. You are customer-focused, adaptable, and an excellent communicator who can bridge the gap between technology and end users. You bring a proactive attitude and enjoy taking ownership of technical issues, working collaboratively to resolve them. If you're ready to bring your skills to an organization that values innovation, responsibility, and teamwork, this opportunity is for you.<br /><strong>Apply Now</strong><br />This is a unique chance to contribute to an organization that is truly making a difference. Don't miss the opportunity to join a dynamic team dedicated to reshaping the future of healthcare.</p><p><span style="text-decoration: underline;"><strong>How to apply</strong></span></p><p>Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact <strong>Stanley Onacha</strong> in our <strong>Auckland</strong> office on <strong>09-915-6700.</strong></p><p><br /><strong><span style="text-decoration: underline;">Job Reference No:</span> </strong>06900-0013231144</p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNzMxNjIuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span></p><p>Join a leading organization positioned at the forefront of innovation within the healthcare sector. With a nationwide presence, this company is dedicated to helping people live their best lives by transforming and enhancing the healthcare experience. Our client is committed to fostering a values-driven culture, teamwork, respect, responsibility, and aspiration are at the core of everything they do.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><p>As the Infrastructure Services Manager, you will play a pivotal role in shaping the operations and performance of IT infrastructure services. You'll oversee a wide range of critical systems, including telephony and mobile services, networking, security infrastructure, and cloud/data center environments. This position involves vendor management, capacity planning, performance optimization, and leading a team of skilled IT professionals, all while ensuring these systems align with the company's strategic goals. Additionally, you'll lead disaster recovery planning and execution, ensuring business continuity across the organization.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and mentor a high-performing team responsible for IT infrastructure services, fostering collaboration and innovation.</li><li>Manage telephony and mobile services to ensure seamless organizational communication.</li><li>Oversee wired and wireless networking infrastructure, enhancing performance, scalability, and security.</li><li>Optimize compute and storage resources across cloud, data centres, and on-premises environments for efficiency and cost-effectiveness.</li><li>Ensure IT infrastructure meets operational demands through capacity planning, performance monitoring, and resource allocation.</li><li>Lead disaster recovery planning and execution to safeguard business operations in case of disruptions.</li><li>Partner with internal teams and external vendors to deliver reliable, secure infrastructure services that align with business needs.</li></ul><p><strong>Key Requirements</strong></p><ul><li>Minimum of 7+ years of experience managing IT infrastructure, including telephony, networking, cloud services, data centers, and security infrastructure.</li><li>Proven track record in vendor management, including contracts and service level agreements (SLAs).</li><li>Leadership experience, including guiding teams to achieve technical and operational goals.</li><li>Strong knowledge of remote access technologies, disaster recovery planning, and IT infrastructure performance metrics.</li></ul><p><strong>Desired Technical Skills</strong></p><ul><li>Expertise in networking (wired/wireless), cloud (Azure, AWS), and data center technologies.</li><li>Industry certifications, such as Cisco (CCNA/CCNP), AWS, Azure, or ITIL.</li><li>Familiarity with IT service management tools and methodologies.</li><li>Background in implementing performance optimization and capacity planning strategies.</li><li>Proficiency in security best practices and risk mitigation within IT infrastructure.</li></ul><p><span style="text-decoration: underline;"><strong>About the Ideal Candidate:</strong> </span><br />The ideal candidate is an empathetic and adaptable leader with a team-first mindset. You possess strong problem-solving skills and a proactive approach to delivering reliable and secure infrastructure services. A natural collaborator, you can partner effectively with stakeholders across technical and business domains. Excelling in both operational detail and strategic vision, you're driven to lead positive change and continuous improvement while maintaining a focus on innovation and performance excellence.</p><p>If you're looking to make a meaningful impact in the healthcare sector while leading a critical IT function aligned with organizational growth, this role is for you. <strong>Apply today!</strong><br /> <br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700.</p><p> </p><p><em>Job reference: 06900-0013169134</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuMTI0NjcuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
