<p><strong>The Company</strong><br />Our client is a leading global organization in the media industry who are currently seeking a talented Technology Support Engineer to join its dynamic and fast-paced team. As part of a global network, the company focuses on delivering cutting-edge solutions, fostering innovation, and providing world-class operational support to its users and clients. This is a unique opportunity to work with a supportive team to deliver exceptional service in a company that values collaboration, excellence, and growth.</p><p><strong>The Role</strong> <br />As a Technical Support Engineer, you will play a key role in end-user support operations and general technology issue resolution both on-site and remotely. Reporting to the Regional Technology Manager, you will ensure that technical issues are effectively resolved and that users have a positive support experience. You will also collaborate with global teams, assist with leadership needs, and support various internal projects. This is an office-based role requiring attendance as per company policy and may involve travel to different company locations as necessary.<br /><br /><strong>Responsibilities</strong></p><ul><li>Provide local second-level end-user technical support and, when needed, first-level assistance, adhering to workflows within the organization's Service Management system.</li><li>Support global technology projects and provide expertise as they impact the local users.</li><li>Prioritize, assess, and escalate technical issues while ensuring clear communication for resolution.</li><li>Mentor junior team members, promote teamwork, and provide conflict resolution during problem-solving situations.</li><li>Identify recurring support trends, communicate findings to the global Service Delivery teams, and support initiatives to enhance the end-user experience.</li><li>Deliver "white glove" technical support to executives and assist with audio-visual (AV) solutions.</li><li>Facilitate on-site activities, including office relocations or technology-related changes, as required.</li></ul><p><br /><strong>Your Profile:</strong> <br />You are an experienced IT professional with strong technical expertise, exceptional communication skills, and a passion for delivering outstanding customer support. You are able to work independently while also fostering collaboration within a diverse team environment. You're adaptable, thrive under pressure, and excel in both proactive and reactive environments.<br /><br /><strong>Qualifications and Experience:</strong></p><ul><li>At least 3 years of professional IT experience, including desktop/end-user support and audio-visual (AV) solutions.</li><li>Proficient in MS platforms such as Microsoft Office, Windows OS, Mac OS, and other desktop/mobile technologies relevant to creative or media businesses.</li><li>Experience with enterprise tools such as ServiceNow, JAMF, SCCM, Intune, and Active Directory authentication methods is a plus.</li><li>Sound understanding of workflow systems and the ability to escalate issues effectively.</li><li>Familiarity with compliance frameworks and Cloud Access Security Brokering (desirable but not essential).</li><li>Strong interpersonal and problem-solving abilities, with experience in explaining technical information to non-technical personnel.</li><li>Past experience in the Media and Entertainment industry is an advantage.</li></ul><p><strong>About You:</strong></p><ul><li>Dedicated to delivering exceptional customer service and technical solutions.</li><li>Detail-oriented and committed to excellence in execution.</li><li>Possess strong written, oral, and interpersonal communication skills.</li><li>Capable of identifying high-priority tasks and managing multiple projects effectively.</li><li>Demonstrate calmness and adaptability in high-pressure situations.</li><li>Culturally aware and empathetic, with the ability to collaborate across global teams.</li><li>Highly organized, efficient, and willing to "roll up your sleeves" when required.</li><li>Fluent in the primary language(s) of the location and proficient in English (B2 level or higher).</li><li>Maintain confidentiality with all sensitive information and adhere to company guidelines.</li></ul><p><br /><strong>How to apply</strong><br />Please send your resume in <strong>Microsoft Word format</strong> by clicking on the apply button or for further information, Stanley Onacha in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013242901</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuNzQ2NDAuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
