<p><strong>The Company</strong><br />My client is the NZ subsidiary of a privately owned global business. Having operated in NZ for over 30 years this company truly has something special. They have a high quality brand all over the world and are run incredibly well both operationally and financially. The company oozes quality and stability and therefore creates an environment where loyalty, reliability and a can do attitude go far. This role is due to an internal movement within the organisation.</p><p><br /><strong>The Role</strong><br />The role of business Analyst will report to the National Sales Manager and its purpose to provide data analytics, market research and business acumen to enable data-driven decisions to drive sales & Operations. Your key responsibilities will include:</p><ul><li>Analyse customer buying behaviours and trends, monitoring competitor activities and market dynamics.</li><li>Assess the effectiveness of marketing campaigns and promotions & identify opportunities for new product offerings and expansion of products</li><li>Track sales data across channels to assist decision making.</li><li>Analyse product performance, inventory levels and sell through rates. Identify best selling items and any under performing products and provide insights into seasonality & cyclical sales patterns</li><li>Analyse data to support decision making - identifying trends</li><li>Translate data into useful information using dashboards, reports and presentations whilst maintaining data integrity and consistency across all sources to support strategic planning</li><li>Support strategic initiatives and business development efforts by providing analytical support</li><li>Improve reporting systems and technologies</li><li>Work across the business cross-functionality to drive performance.</li></ul><p><strong>Your Profile</strong><br />To be considered for this role we are looking for an individual who has strong commercial acumen. This is likely to be some form of financial background. You will need to have knowledge working with Power BI and ideally have worked with sales & marketing data to drive performance. <br />As this role supports the National Sales team, it is important you have the following personal attributes:</p><ul><li>An ability to work with cross-functional stakeholders</li><li>An ability to get involved in the business</li><li>Strong data and analytics skills</li><li>Experience working with multiple systems of where data is stored</li></ul><p><br /><strong>Apply Today</strong><br />Please send your resume by clicking on the apply button or contact <strong>Megan Alexander</strong> or <strong>Nick Neutze</strong> on <strong>09-915-6700</strong><br />Reference Number: <strong>06900-0013301758</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWVnYW4uYWxleGFuZGVyLjgxNjA0LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>My client is a globally recognized and well-established organization committed to creating a meaningful impact on the communities they support. Their intricate business model encompasses a diverse array of revenue streams and initiatives.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>This is a newly created role that will report directly to the CFO. Under new leadership, the organisation has identified the need to improve reporting capabilities to inform decision-making and steer financial performance. The role will be varied in nature, but it is imperative that you are confident extracting and cleansing data from various sources/systems. To deliver this information effectively, you will need to understand how the numbers tell a story of financial performance. These will be some of your key tasks:</p><ul><li>Deliver regular updates to the CFO and Board, presenting insights on financial performance and progress toward business objectives.</li><li>Partner with cross-functional teams to gather insights into data requirements, business objectives, and organizational needs.</li><li>Create, manage, and enhance business intelligence solutions and reports using platforms such as Power BI.</li><li>Extract, transform, and integrate data from various (often challenging) sources to deliver accurate, high-quality, and dependable datasets.</li><li>Analyze complex data sets to uncover trends, patterns, and actionable opportunities for growth or improvement.</li><li>Design and deliver intuitive, visually compelling dashboards and reports that effectively convey key insights to stakeholders.</li><li>Provide strategic recommendations aimed at enhancing financial performance and driving operational efficiency across the business.</li><li>Collaborate with stakeholders to establish measurable key performance indicators (KPIs) and build structured frameworks for performance evaluation.</li><li>Oversee data quality monitoring and resolve data-related challenges to ensure integrity and consistency in reporting.</li></ul><p><br />Your profile: <br />To be successful in this role, it is critical that you have two skill sets: a solid understanding of basic financial principles (and general commercial acumen), as well as strong data extraction and analysis ability. It is likely that you have started life as an accountant/management accountant before moving across to more analytical roles. You will be well versed data extraction using power pivot and query.</p><p>I am also looking for someone who is a confident communicator - up and down stream. This role requires frequent communication with senior leaders. Consequently, you will have a high degree of emotional intelligence, be hard working and dependable.</p><p>The company will provide you with a reasonably high degree of autonomy, as well as some work from home for the right person, and a range of other benefits.</p><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact <strong>Nick Neutze</strong> or <strong>Megan Alexander</strong> in our Auckland office on<strong> 09-915-6700.</strong></p><p><strong><span style="text-decoration: underline;">Job Reference No: 06900-0013266116</span></strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bmljay5uZXV0emUuNzg1MzYuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong></p><p>My client is a medium sized entity in growth mode who are continuing to expand and drive the performance of their business. The company is circa $70M t/o and operates in a complex environment with opportunities galore. This is a newly created role to partner the CFO directly to enable effective decision making.</p><p>The company is based in South/East Auckland, and has a lovely feel with modern offices, parking on site and an opportunity to make a difference.</p><p><strong>The Role</strong></p><p>The Finance Analyst role offers the opportunity to collaborate closely with an accomplished and knowledgeable CFO. With the monthly accounting tasks managed by an external provider within the broader "Group" of entities, this position is focused on analytical work and ad hoc projects. The primary objective of the role is to ensure senior management has access to clear, actionable information to support commercial decision-making.</p><p><strong>Key responsibilities include:</strong></p><ul><li>Developing dynamic financial models on an ad hoc basis to provide meaningful insights for the Senior Leadership Team (SLT).</li><li>Partnering with stakeholders to build, interpret, and refine financial models, forecasts, and cost estimates.</li><li>Evaluating financial data to uncover risks, opportunities, and areas for cost optimization.</li><li>Leading various ad hoc modelling scenarios and preparing business cases.</li><li>Tracking costs against budgets, reporting on variances, and recommending corrective actions when necessary.</li><li>Performing financial analysis of business unit performance to identify trends, patterns, and opportunities for improvements.</li><li>Reviewing monthly accounts prepared by a third-party provider, analysing results, and identifying opportunities for growth.</li><li>Conducting additional ad hoc analysis and data interrogation as required.</li></ul><p><strong>Your profile:</strong> <br />To be considered for this role we are looking for a Finance Analyst who can demonstrate the following capabilities:</p><ul><li>A strong accounting and commercial background, not necessarily CA/CPA</li><li>An ability to work in an unstructured / ad hoc basis</li><li>Strong interpersonal and communication skills and ability to work with senior executives comfortably</li><li>An enquiring mind where you can demonstrate a curious and inquisitive mindset to problem solve/find opportunities</li><li>Strong excel and modelling skills</li><li>Strong data analytics capability</li><li>Proven modelling capability</li></ul><p><strong>How to apply</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Nick Neutze in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0012926066</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bmljay5uZXV0emUuMjI0MzcuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>My client is a medium sized entity in growth mode who are continuing to expand and drive the performance of their business. The company is circa $70M t/o and operates in a complex environment with opportunities galore. This is a newly created role to partner the CFO directly to really enable effective decision making.</p><p>The company is based in Botany and has a lovely feel with modern offices, parking on site and an opportunity to make a difference.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong><br />The role of Finance Analyst will work closely with an experienced and talented CFO. As the monthly accounting function is performed by an outsourced resource, this role is truly analytical and ad hoc in nature. The purpose of the role is to be enable effective information to be available for commercial decision making for senior management.<br />The key responsibilities will include: </p><ul><li>Creating dynamic financial models on ad hoc basis to provide the SLT meaningful insights for decision making.</li><li>Business Partner with stakeholders to develop/interpret financial models, forecasts and cost estimates.</li><li>Analyse financial data to identify any risks or opportunities and areas for cost optimisation</li><li>Create pricing infrastructure and automated models</li><li>Create financial dashboards around KPI's for the SLT</li><li>Create models for scenario analysis on financial performance around specific aspects of the operating units, with labour costs and optimization being fundamental to the operational bent of this business.</li><li>Track costs to budget and report thereon and make recommendations for any correction action</li><li>Conduct financial analysis of Business Unit performance, including identifying trends, patterns and opportunities</li><li>Review the monthly accounts provided by third party provider, analysing performance and looking for opportunities.</li><li>Other ad hoc analysis and data interrogation as required.</li></ul><p><br /><strong><span style="text-decoration: underline;">Your profile:</span></strong> <br />To be considered for this role we are looking for a Finance Analyst who can demonstrate the following capabilities:</p><ul><li>A strong accounting and commercial background, not necessarily CA/CPA</li><li>An ability to work in an unstructured / ad hoc basis</li><li>An enquiring mind where you can demonstrate a curious and inquisitive mindset to problem solve/find opportunities</li><li>An ability to demonstrate previous experience where you can use your proactiveness to find solutions</li><li>Strong excel and modelling skills</li><li>Strong data analytics capability</li><li>Proven modelling capability</li><li>Strong interpersonal skills and ability to work with Senior Execs.</li></ul><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact Megan Alexander in our Auckland office on <strong>09-915-6700.</strong></p><p><br /><strong><span style="text-decoration: underline;">Job Reference No:</span> </strong>06900-0013278698</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWVnYW4uYWxleGFuZGVyLjQ1OTMwLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Large NZ organisation that operates in the financial services industry looking for a Senior Business Analyst for a system replacement and automation project.</p><p><span style="text-decoration: underline;"><strong>The Role</strong> </span><br />This is a critical and urgent role that will be key to help the business shape up their system and vendor selection.<br />You'll need to urgently partner and engage stakeholders to nut out and agree on current state.</p><p><span style="text-decoration: underline;"><strong>Duties</strong></span></p><ul><li>Organise and hold workshops</li><li>Document current state</li></ul><p>Into the wider programme, you will be key in shaping up future state with the business and chosen system implementor.</p><p><span style="text-decoration: underline;"><strong>Your Profile:</strong> </span></p><ul><li>Strong documentation skills</li><li>Proven background as a contract BA</li><li>Banking or finance experience</li><li>Flexible, problem solver with a can-do attitude.</li><li>Strong influencing and persuasion skills</li><li>Excellent stakeholder engagement skills</li></ul><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in Microsoft Word format by clicking on the apply button.</p><p><br /><em>Job Reference No: 06900-0013271334</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UGF1bC5CYXRlc29uLjU5MzU1LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />Leading organisation that provides innovative products, technology, and compliance advice to their members across NZ.</p><p><strong>The Role</strong> <br />The business is on an exciting project to upgrade their systems to a cloud based solution and need a Business Analyst with an Insurance or Insurance Broking background to join the team. <br />Reporting to the Programme Manager and working in a small, tight-knit team, you will be responsible for ensuring the successful roll-out of the system.</p><p><strong>Duties:</strong></p><ul><li>Support the successful delivery of the new solution to each member</li><li>Contribute to the development of products, documentation, templates, and reports</li><li>Contribute to the testing of functional and product development</li><li>End user training</li></ul><p><strong>Your profile:</strong> </p><ul><li>Must have insurance or insurance broking experience</li><li>Excellent communication and written skills</li><li>Strong attention to detail</li><li>Time management skills</li></ul><p><strong>How to apply</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button.</p><p><br /><em>Job Reference No: 06900-0013252022</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/UGF1bC5CYXRlc29uLjAzNDUzLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's lives!</p><p><strong><span style="text-decoration: underline;">The Role</span></strong> <br />Working within a team of 6 Service Desk Analysts, you'll troubleshoot your way through issues in this fast-paced environment. In this role, you'll be the technical wizard that keeps the organization running smoothly. You'll provide top-tier technical support, showcasing your skills at a L2 expertise. Your toolkit will include Windows, the MS Stack, Active Directory, Azure O365, and various common desktop applications.</p><p>At the heart of this bustling operation, IT plays a pivotal role in keeping the wheels turning. Your ability to stay cool under pressure and swiftly tackle technical challenges will be the key to your success here. In this collaborative service desk environment, you'll work side by side with a supportive team, sharing knowledge and expertise across the organization.</p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li><strong>Service Desk Savvy:</strong> Your experience in a service desk role gives you a solid foundation.</li><li><strong>Tech Expertise:</strong> You're well-versed in the MS Stack, Windows, O365, Azure and Active Directory.</li><li><strong>ITIL Insight:</strong> Whether you're certified or have experience within the ITIL framework, you understand its value.</li><li><strong>Ticketing Whiz:</strong> Proficiency with ticketing systems like Service Now or similar tools is a plus.</li><li><strong>Team Player:</strong> You thrive in a collaborative, highly supportive team environment.</li></ul><p>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on <strong>09-915-6700.</strong></p><p><strong><span style="text-decoration: underline;">Job Reference No:</span></strong> 06900-0013302856</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjA1ODcwLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Step into the future of healthcare with one of New Zealand's leading healthcare organizations! Renowned for its excellence and nationwide presence, this company is synonymous with trust, innovation, and world-class care. As part of this dynamic team, you'll play a vital role in driving positive change in people's lives while advancing your career. With cutting-edge technologies at your fingertips and a strong emphasis on professional growth within a collaborative, supportive culture, this is your chance to make a meaningful impact in a way that truly matters.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span> <br />This role offers the chance to provide outstanding Level 1 and Level 2 technical support while ensuring seamless technology operations for internal stakeholders. As the Service Desk Analyst, you will be the first line of support, delivering solutions by phone, email, or in person across a variety of hardware, software, and digital services. <br /><br /><strong>Key duties include:</strong></p><ul><li>Offering IT support while delivering an exceptional customer experience to end users.</li><li>Troubleshooting and resolving incidents, service requests, and problem tickets professionally.</li><li>Supporting a range of technologies, including M365, Active Directory, Teams, VPN solutions, hardware devices, and printers.</li><li>Contributing to maintaining and updating the Service Desk knowledge base to improve first-call resolution and response times.</li><li>Participating in after-hours and weekend on-call support.</li><li>Assisting in technical aspects of project delivery and providing digital services and training to end users.</li><li>Continuously improving customer-centric processes, keeping communications user-friendly for technical and non-technical stakeholders.</li></ul><p><br /><span style="text-decoration: underline;"><strong>Your Profile:</strong> </span><br />You are a proactive, solutions-focused professional who enjoys troubleshooting and building meaningful relationships with customers. <br />To succeed in this role, you'll have:</p><ul><li>Experience: At least 3 years in IT support in a corporate technical role. Enterprise-level experience preferred.</li><li>Technical Competencies: Strong knowledge of desktop technologies (e.g., M365, Teams, VPN tools, MFA solutions), Active Directory user management, and troubleshooting hardware and peripheral devices. Skills in technologies such as Group Policies and basic PowerShell scripting would be an advantage.</li><li>Communication Skills: Outstanding verbal and written communication abilities (especially over the phone and via email) with the ability to simplify technical jargon.</li><li>Customer Service Orientation: A passion for helping people and ensuring a great user experience.</li><li>Certifications: ITIL or other service management training and technical certification in end-user computing systems preferred. A tertiary qualification in computing or a related field would be an advantage.</li></ul><p><span style="text-decoration: underline;"><strong>Preferred Skills & Experience:</strong></span></p><ul><li>Familiarity with healthcare or hospital IT environments would be a plus.</li><li>Operational experience with service management tools such as ServiceNow or Cherwell.</li></ul><p><span style="text-decoration: underline;"><strong>Other Benefits:</strong></span></p><ul><li>Working in a reputable and impactful organization with strong values and a future-focused approach.</li><li>Ongoing training, development, and career progression opportunities.</li><li>A role that fosters a balance between hands-on problem-solving and building customer relationships.</li><li>The satisfaction of contributing to critical services that help improve lives.</li></ul><p><span style="text-decoration: underline;"><strong>How to apply</strong></span><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Dominique Smith in our Auckland office on 09-915-6700.</p><p><br /><em>Job Reference No: 06900-0013272329</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuOTgxMjUuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're proud to be partnering with a nationally respected organisation that plays a vital role in the health and wellbeing of communities across Aotearoa. With a long-standing reputation for care, integrity, and service, our client is a leader in delivering essential support services that truly make a difference in people's lives.</p><p>The organisation is values-driven, future-focused, and committed to fostering a culture of compassion, collaboration, and continuous development. This is more than just a job, it's a chance to contribute to a mission that matters. If you're looking for a role where your skills and heart can align, and where your impact will be felt across the country, this could be the perfect fit.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>We're seeking a proactive and customer-focused IT Support Analyst to join a dynamic team and play a key role in supporting the day-to-day operations of the ICT function. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving technical challenges while delivering exceptional service.</p><p>Key Responsibilities:</p><ul><li>Provide technical support across desktop hardware, software, operating systems, and IT infrastructure.</li><li>Act as the first point of contact for technical assistance via phone, email, or ticketing system.</li><li>Troubleshoot and resolve hardware and software faults within defined service desk time-frames.</li><li>Deliver high-level system availability and customer satisfaction through effective problem diagnosis and resolution.</li><li>Install, configure, upgrade, and maintain a wide range of hardware including desktops, laptops, servers, printers, mobile devices, and AV equipment.</li><li>Install and maintain software including Windows OS, Microsoft Office Suite, security tools, and business applications.</li></ul><p>This role operates on a 24/7 rotating roster (4 days on, 4 days off):</p><ul><li>2-day shifts - 6am to 6pm</li><li>2-night shifts - 6pm to 6am</li></ul><p><span style="text-decoration: underline;"><strong>Your profile:</strong></span></p><ul><li>Strong communication skills with a customer centric approach</li><li>2 - 3 years' experience in a Service Desk role or similar</li><li>Familiar with ITIL best practices</li><li>Thrive in environments where no two days are the same</li></ul><p><br />This role is based in Mount Wellington and parking is available on-site. Perks and benefits include retailer discounts and KiwiSaver.</p><p>Please note this role is currently only open to NZ citizens or residents as they cannot offer visa support.</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Dominique Smith or Stanley Onacha in our Auckland office on<strong> 09-915-6700.</strong></p><p><br /><span style="text-decoration: underline;"><strong>Job Reference No:</strong></span><br /><strong>06900-0013291265</strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjE2MTI3LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Are you ready to join an organization at the forefront of IT services, enabling businesses to thrive in an ever-evolving digital world? We've partnered with an exciting consultancy who are seeking passionate professionals to help them deliver cutting-edge solutions in infrastructure, security, consulting, and modern workplace innovation. Since 2012, they've been empowering their clients to focus on what they do best while they provide reliable, scaleable IT solutions tailored to their unique needs.</p><p>If you're driven to make a strategic impact and enjoy navigating the challenges of transformative technology, this is your opportunity to work with a team committed to excellence in the digital era. Together, they're building smarter, more efficient ways for businesses to adapt and grow in the competitive landscape. Let's innovate, optimize, and drive success.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong> <br /> <br />We're looking for a dynamic and technically skilled professional who thrives on working closely with customers to understand their needs, clarify business rules, and lead engaging workshops and demonstrations. In this role, you'll be the bridge between business and technology gathering requirements, shaping solutions, and guiding clients through the process with confidence and clarity. Your ability to communicate effectively and build strong relationships will be key to delivering impactful outcomes.</p><p>On the technical side, you'll contribute to architecture design and solution delivery using the Microsoft stack (such as Power BI / Fabric) and similar data pipeline tools. You'll provide expert guidance on data warehousing and business intelligence, design efficient data models, and optimise performance. From development to documentation, end-user training to knowledge transfer, you'll be hands-on throughout the entire lifecycle ensuring every solution is not only functional but future-ready.</p><p><strong><span style="text-decoration: underline;">Your profile:</span></strong></p><ul><li>Commercial experience with Power Bi (3+ years)</li><li>Experience with data engineering and data modelling tasks</li><li>Confident data storyteller</li><li>Strong documentation skills</li><li>Previous experience in engaging with senior stakeholders and clients</li><li>Experience with Microsoft Fabric highly favourable, but not essential</li></ul><p>This role is a hybrid role based in Grafton at three days a week. Parking is available on first come first served basis. Perks and benefits include health insurance and KiwiSaver.</p><p>Please note this role is currently only open to NZ citizens or residents as they cannot offer visa support.</p><p><strong><span style="text-decoration: underline;">How to apply</span></strong><br />Please send your resume in <strong>Microsoft Word</strong> format by clicking on the apply button or for further information, contact Dominique Smith or Stanley Onacha in our Auckland office on <strong>09-915-6700.</strong></p><p><br /><strong><span style="text-decoration: underline;">Job Reference No:</span></strong><br /><strong>06900-0013285347</strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjM0ODIzLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br />A large, well respected and established NZ business with over 50 branches nationwide. Offering a dynamic working environment in a sector that is currently experiencing a lot of growth, this a fantastic organization to join to expand your career.</p><p><strong>The Role</strong> <br />Working within a team of 2 Service Desk Analysts, you'll troubleshoot your way through issues in this busy and engaging role. You will be required to provide technical support to a level 1.5 - 2 abilities. This will involve support of Windows, the MS Stack, Active Directory, O365 and other common desktop applications.</p><p>This position is vital in supporting the busy environment, as IT is integral to making the businesses wheels turn! Being able to stay calm and quickly support or escalate the technical issue will be key to your success in this role. Being on a service desk, this is a team-based environment where you will work together to share your knowledge and support one another alongside the wider business. Logging tickets will help track any issues between the team, so attention to detail and accurately describing a fault will be key.</p><p><strong>Skills & Experience</strong></p><ul><li>Experience working on a service desk</li><li>Experience with the MS Stack, Windows, O365 & Active Directory</li><li>ITIL certification or experience within this framework</li><li>Experience with ticketing systems such as Service Now or similar</li><li>Enjoy working as a team within a highly supportive environment</li></ul><p>Please note, this a contract position so <span style="text-decoration: underline;">only candidates who have valid working rights in New Zealand</span> can be considered.</p><p><strong>How to apply</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litvasky in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013291212</em></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjU3NzgwLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">
