<p>The Customer Success Manager plays a critical role in ensuring customer satisfaction and successful project delivery after the contract is signed. The Customer Success Manager is responsible for ensuring smooth planning, budget management, and on-time project completion, all while maintaining strong communication with the customer.</p><p><strong>Missions</strong></p><p>· Project Tracking: Maintain clear and regular communication with the customer to provide updates on the project's advancement.</p><p>· Customer Liaison: Act as the main point of contact between the customer and the production team</p><p>· Planning (production phase, installation and transportation) & Budget Tracking</p><p>· Installation preparing & Maintenance Contract : Liaise with the different actors around construction work then finalize and close the maintenance contract with the customer</p><p>· Team Briefing & Debriefing : with technical sales, maintenance team and client</p><p>· Project Documentation: Document the entire project, from planning through to final installation, including any challenges or changes.</p><p>· After Action Review: Perform a detailed after-action review to assess project performance, identify areas for improvement, and apply lessons learned for future projects.</p><p>· Customer Feedback: Collect feedback from the customer regarding the installation process, overall experience, and final product.</p><p>· Project Close-Out: Ensure the project is successfully closed out with all necessary documentation, maintenance contracts, warranty & conformity certificates, organize training and feedback collected.</p><p>· Off-site After sales support: take concerns and issues from customers, organise with field service on-site support and maintenance</p><p><strong>Profil du candidat</strong></p><p>Qualifications:</p><p> </p><p>· Proven experience in project management, customer success, or a similar role within the construction or technical industry.</p><p>· Strong communication skills, with the ability to manage customer expectations and keep teams informed.</p><p>· Excellent organizational skills & budget management experience</p><p>· Experience in coordinating between technical teams and customers to ensure smooth project delivery.</p><p>· Problem-solving skills, anticipate potential challenges and address them proactively.</p><p>· Ability to work independently and handle multiple priorities while ensuring a high level of customer satisfaction.</p><p>· Languages: French and English, more languages is a plus</p><p> </p><p>Have we piqued your interest?</p><p>Then apply online as a Customer Success Manager (f/m/x) by quoting reference number 60140-0013256566.</p><p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Robert Half GmbH processes applicant data that is necessary to carry out the application process. </span><span style="vertical-align: inherit;">You will find more information on data protection, in particular on your legal rights, at </span></span><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</span></span></a><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"> .</span></span></p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi41OTk1Ni4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
<p>Vacancy: SALES & OPERATIONS ASSISTANT (M/F/X) - We are looking for a SALES & OPERATIONS ASSISTANT (M/F/X) to start asap for our client, in the maritime transport. The position is a direct permanent position with our customer. The support and placement as well as all of our other services are free of charge for you as an applicant.</p><p><strong>Missions</strong></p><p>· Support the registration of the Group with clients; maintain and update customer portals, including login credentials.</p><p>· Assist in the preparation and submission of tenders, ensuring all standard documentation and procedures are correctly followed.</p><p>· Maintain and update the CRM system; support users at headquarters and in branch offices, including training where necessary.</p><p>· Keep commercial, tender, and contract logs accurate and up to date.</p><p>· Collaborate in the preparation of annual client tariffs and ensure data is correctly stored on internal servers.</p><p>· Support the sales team in building customized tariff proposals for clients.</p><p>· Organize and translate presentations for internal meetings and external clients or affiliates.</p><p>· Ensure all sales documentation is current and correctly archived, both digitally and physically.</p><p>· Contribute to the organization of client gifts and events at the end of the year.</p><p><strong>Profil du candidat</strong></p><p>· Previous experience in a sales support, commercial assistant, or operations role (1-3 years minimum preferred).</p><p>· Excellent written and verbal communication skills in English; additional languages are a plus.</p><p>· Strong organizational and multitasking skills with a proactive and solution-oriented mindset.</p><p>· Proficiency in Microsoft Office (especially Excel and PowerPoint).</p><p>· Familiarity with CRM tools (e.g., Salesforce, HubSpot) and internal database management.</p><p>· Ability to work independently and as part of a team in an international, fast-paced environment.</p><p> </p><p>Are you interested by this role?</p><p> </p><p>Then apply online as SALES & OPERATIONS ASSISTANT (M/F/X) by citing this reference number 60140-0013260958. If you have any questions, Marie-France LAGORSSE from Robert Half will be happy to help you.</p><p>Robert Half GmbH traite les données des candidats qui sont nécessaires pour mener à bien le processus de candidature. Vous trouverez plus d' informations sur la protection des données, en particulier sur vos droits légaux, à <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</a>.</p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi44Mjg0OC4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
<p><strong>Vacancy: SAP FI Consultant (f/m/x) - </strong>We are looking for a SAP FI Consultant (f/m/x) looking to make an impact on a transformative project? Do you thrive in fast-paced environments where your expertise contributes to meaningful change? Join our Geneva-based team and play a critical role in a cutting-edge S/4HANA implementation project.For this position, the employee in question will be hired on a project basis. The support, placement and all of our additional services are free of charge for you as the applicant. </p><p><strong>Missions</strong></p><p> </p><ol><li><strong>SAP proficiency:</strong></li><ul><li>Advanced expertise in the SAP FI (Finance) module, including its sub-modules (fixed assets, accounts payable/receivable, taxes)</li><li>Experience in <strong>S/4HANA migration</strong> and implementation projects</li></ul></ol><p> </p><ol><li><strong>Business knowledge:</strong></li><ul><li>Strong understanding of <strong>tax regulations</strong> and related compliance requirements</li><li>Expertise in <strong>fixed asset accounting</strong> and its integration within ERP systems</li></ul></ol><p> </p><ol><li><strong>ERP-specific skills:</strong></li><ul><li>Hands-on experience with <strong>ERP reporting and data analytics</strong> </li><li>Knowledge of <strong>cloud-based enterprise system management</strong> </li><li>Skill in incorporating <strong>AI and automation tools</strong> within ERP workflows</li></ul></ol><p><strong>Profil du candidat</strong></p><ol><li>8-10 years experience with proven SAP FI experience in other projects</li><li>Fluent in English and based in the Geneva area as needs to be in office</li><li><strong>Collaboration and communication:</strong></li><ul><li>Ability to <strong>liaise effectively</strong> with cross-functional teams and developers</li><li>Clear documentation and articulation of technical requirements to non-technical</li></ul><li><strong>Problem-solving:</strong></li><ul><li>Analytical mindset for tackling <strong>complex functional challenges</strong> within the SAP ecosystem</li></ul></ol><p> </p><p><strong>Are you interested by this role?</strong></p><p>Then apply online as SAP FI Consultant (f/m/x) by citing this <strong>reference number 60140-0013293990</strong>. If you have any questions, Julia Meir from Robert Half will be happy to help you.</p><p>Robert Half GmbH traite les données des candidats qui sont nécessaires pour mener à bien le processus de candidature. Vous trouverez plus d' informations sur la protection des données, en particulier sur vos droits légaux, à <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</a>.</p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi4wNDQ2My4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
