<p>The Customer Success Manager plays a critical role in ensuring customer satisfaction and successful project delivery after the contract is signed. The Customer Success Manager is responsible for ensuring smooth planning, budget management, and on-time project completion, all while maintaining strong communication with the customer.</p><p><strong>Missions</strong></p><p>· Project Tracking: Maintain clear and regular communication with the customer to provide updates on the project's advancement.</p><p>· Customer Liaison: Act as the main point of contact between the customer and the production team</p><p>· Planning (production phase, installation and transportation) & Budget Tracking</p><p>· Installation preparing & Maintenance Contract : Liaise with the different actors around construction work then finalize and close the maintenance contract with the customer</p><p>· Team Briefing & Debriefing : with technical sales, maintenance team and client</p><p>· Project Documentation: Document the entire project, from planning through to final installation, including any challenges or changes.</p><p>· After Action Review: Perform a detailed after-action review to assess project performance, identify areas for improvement, and apply lessons learned for future projects.</p><p>· Customer Feedback: Collect feedback from the customer regarding the installation process, overall experience, and final product.</p><p>· Project Close-Out: Ensure the project is successfully closed out with all necessary documentation, maintenance contracts, warranty & conformity certificates, organize training and feedback collected.</p><p>· Off-site After sales support: take concerns and issues from customers, organise with field service on-site support and maintenance</p><p><strong>Profil du candidat</strong></p><p>Qualifications:</p><p> </p><p>· Proven experience in project management, customer success, or a similar role within the construction or technical industry.</p><p>· Strong communication skills, with the ability to manage customer expectations and keep teams informed.</p><p>· Excellent organizational skills & budget management experience</p><p>· Experience in coordinating between technical teams and customers to ensure smooth project delivery.</p><p>· Problem-solving skills, anticipate potential challenges and address them proactively.</p><p>· Ability to work independently and handle multiple priorities while ensuring a high level of customer satisfaction.</p><p>· Languages: French and English, more languages is a plus</p><p> </p><p>Have we piqued your interest?</p><p>Then apply online as a Customer Success Manager (f/m/x) by quoting reference number 60140-0013256566.</p><p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Robert Half GmbH processes applicant data that is necessary to carry out the application process. </span><span style="vertical-align: inherit;">You will find more information on data protection, in particular on your legal rights, at </span></span><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</span></span></a><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"> .</span></span></p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi41OTk1Ni4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
<p>Vacancy: SALES & OPERATIONS ASSISTANT (M/F/X) - We are looking for a SALES & OPERATIONS ASSISTANT (M/F/X) to start asap for our client, in the maritime transport. The position is a direct permanent position with our customer. The support and placement as well as all of our other services are free of charge for you as an applicant.</p><p><strong>Missions</strong></p><p>· Support the registration of the Group with clients; maintain and update customer portals, including login credentials.</p><p>· Assist in the preparation and submission of tenders, ensuring all standard documentation and procedures are correctly followed.</p><p>· Maintain and update the CRM system; support users at headquarters and in branch offices, including training where necessary.</p><p>· Keep commercial, tender, and contract logs accurate and up to date.</p><p>· Collaborate in the preparation of annual client tariffs and ensure data is correctly stored on internal servers.</p><p>· Support the sales team in building customized tariff proposals for clients.</p><p>· Organize and translate presentations for internal meetings and external clients or affiliates.</p><p>· Ensure all sales documentation is current and correctly archived, both digitally and physically.</p><p>· Contribute to the organization of client gifts and events at the end of the year.</p><p><strong>Profil du candidat</strong></p><p>· Previous experience in a sales support, commercial assistant, or operations role (1-3 years minimum preferred).</p><p>· Excellent written and verbal communication skills in English; additional languages are a plus.</p><p>· Strong organizational and multitasking skills with a proactive and solution-oriented mindset.</p><p>· Proficiency in Microsoft Office (especially Excel and PowerPoint).</p><p>· Familiarity with CRM tools (e.g., Salesforce, HubSpot) and internal database management.</p><p>· Ability to work independently and as part of a team in an international, fast-paced environment.</p><p> </p><p>Are you interested by this role?</p><p> </p><p>Then apply online as SALES & OPERATIONS ASSISTANT (M/F/X) by citing this reference number 60140-0013260958. If you have any questions, Marie-France LAGORSSE from Robert Half will be happy to help you.</p><p>Robert Half GmbH traite les données des candidats qui sont nécessaires pour mener à bien le processus de candidature. Vous trouverez plus d' informations sur la protection des données, en particulier sur vos droits légaux, à <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</a>.</p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi44Mjg0OC4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
<p>We're on the lookout for an experienced IT Budget & Expense Analyst to join our client in Geneva. The main objective of this role is to support the management of IT costs by focusing on tracking, analyzing, and reporting expenditure. This will ensure alignment with budget expectations and improve financial efficiency. If you enjoy diving into large, complex datasets, have a knack for delivering results under pressure, and possess advanced skills in tools like Excel and BI platforms, this could be your perfect fit.</p><p><strong>Missions</strong></p><ul><li>Track, analyze, and report IT operational spending, ensuring proper allocation and adherence to budgetary targets.</li><li>Perform in-depth variance assessments and provide insights with actionable recommendations for IT and finance teams.</li><li>Assist in the preparation of monthly forecasts and manage accrual processes for IT-related costs.</li><li>Consolidate and validate cost data from diverse sources with precision and transparency.</li><li>Design and deliver detailed financial reports and dashboards using advanced Excel functionality and tools such as Power BI or Tableau.</li><li>Partner closely with IT service and project managers to identify cost influencers and support cost-efficiency initiatives.</li><li>Ensure that internal financial procedures and policies are followed rigorously.</li><li>Provide cost documentation and support during internal and external audit processes.</li></ul><p><strong>Profil du candidat</strong></p><ul><li>4-6 years of hands-on experience in cost management or financial analysis, ideally within IT or technology-oriented settings.</li><li>Mastery of Microsoft Excel, including advanced functions such as pivot tables, macros, and complex formulas.</li><li>Proficiency with Business Intelligence tools (such as Tableau or Power BI) for data visualizations and reporting.</li><li>Strong comprehension of organizational structures involving multiple entities or departments.</li><li>Keen eye for detail and accuracy, particularly when managing and analyzing large-scale datasets.</li><li>Ability to work autonomously and prioritize under strict deadlines.</li><li>Sharp analytical thinking and problem-solving abilities to deliver actionable insights.</li></ul><p><strong> </strong></p><p><strong>Additional Details<br /> </strong>This position offers an initial six-month commitment, with opportunities for extension based on performance and operational needs. By joining the team, you gain the chance to shape the financial framework of a dynamic IT department while collaborating with cross-functional teams to drive optimization strategies.</p><p><strong> </strong></p><p><strong>Are you interested by this role?</strong></p><p>Then apply online as Junior IT Controller by citing this <strong>reference number 60140-0013247341</strong>. If you have any questions, Julia Meir from Robert Half will be happy to help you.</p><p>Robert Half GmbH traite les données des candidats qui sont nécessaires pour mener à bien le processus de candidature. Vous trouverez plus d' informations sur la protection des données, en particulier sur vos droits légaux, à <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</a>.</p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi4yNDYwMy4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
<p><strong>Vacancy: Order to Cash Consultant - Our client, an esteemed international company headquartered in Geneva, is seeking an experienced OTC & Finance Transformation Consultant to support the optimization and modernization of their global operations. This is a unique opportunity to integrate into high-impact transformation initiatives within a prestigious global organization. </strong></p><p>Location: Geneva, Switzerland (HQ)</p><p>Contract Duration: 6 months to 1 year (Immediate Start)</p><p>Employment Type: Temp Contract</p><p> </p><p><strong>Missions</strong></p><p>As the OTC & Finance Transformation Consultant, you will:</p><ul><li><strong>Process Evaluation:</strong>Analyze existing OTC (Order-to-Cash) and finance processes to identify inefficiencies, control gaps, and improvement opportunities across global operations.</li><li><strong>Propose Optimized Solutions:</strong>Design end-to-end optimized OTC processes and propose functional ERP solutions across contracts, quotes, orders, billing, and collections, leveraging out-of-the-box capabilities to streamline operations and maximize business value.</li><li><strong>Stakeholder Engagement:</strong>Partner across key departments (Global Process Owners, Finance, Business Lines, Information & Data teams) to gain alignment and buy-in for any process changes.</li><li><strong>Adherence to Standards:</strong>Ensure standard ERP processes align with the organization's transformation goals, focusing on automated data integration, intelligent receivables automation, AR self-service, and contract management.</li><li><strong>Document New Processes:</strong>Prepare clear and thorough documentation of future-state processes to support successful system implementation, team training, and long-term adoption.</li><li><strong>Implementation Oversight:</strong>Oversee seamless implementation efforts, ensuring smooth integration across impacted systems.</li><li><strong>Training & Change Management:</strong>Lead the transformation journey by delivering impactful training, coaching teams, and facilitating change management to drive user adoption.</li><li><strong>Continuous Improvement:</strong>Collaborate with business to secure immediate process enhancements and prepare for the larger transformation program. Propose opportunities for ongoing improvement.</li></ul><p><strong>Profil du candidat</strong></p><p>The ideal candidate will have:</p><ul><li>Extensive Experience: 8+ years of experience delivering ERP-enabled OTC transformations.</li><li>ERP Proficiency: Strong expertise in ERP platforms and process-modeling tools.</li><li>Analytical Mindset: Skilled in identifying inefficiencies and control gaps, and developing scalable, effective solutions.</li><li>Change Leadership: Demonstrated ability to secure stakeholder buy-in and lead transformation initiatives.</li><li>Communication Excellence: Exceptional written and verbal communication skills for crafting clear documentation, delivering training, and leading workshops.</li><li>Language Proficiency: Fluency in English is a must</li></ul><p> </p><p><strong>Are you interested by this role?</strong></p><p>If your skills align with the above requirements and you're available to start immediately, please submit your resume for consideration. This is your chance to drive transformational change for a global leader in their field!</p><p> </p><p>Robert Half GmbH traite les données des candidats qui sont nécessaires pour mener à bien le processus de candidature. Vous trouverez plus d' informations sur la protection des données, en particulier sur vos droits légaux, à <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</a>.</p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi44NTYxMS4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
