3 resultados para Customer Service Manager em São Paulo, São Paulo

Supervisor de SAC

São Paulo,
remote
Permanente
0 - 0 BRL / Yearly
<div class="pbHeader">A Empresa</div><div class="pbBody"><ul><li>Multinacional asiática. Na região da Lapa - São Paulo.</li></ul>Descrição da vaga <ul><li>Supervisionar e desenvolver o time de 4 Assistentes de SAC, garantindo produtividade, qualidade e padronização do atendimento;</li><li>Atuar diretamente na gestão dos atendimentos online, especialmente em Mercado Livre, Shopee e site próprio;</li><li>Assumir atendimentos críticos quando necessário, já com domínio das regras e políticas dos marketplaces;</li><li>Criar, revisar e otimizar processos de SAC;</li><li>Devolução e troca de produtos;</li><li>Tratativa de produtos com defeito;</li><li>Interface com estoque e logística;</li><li>Garantir a excelência na experiência do cliente, com foco em reputação, SLA e satisfação nos marketplaces;</li><li>Monitorar e gerir indicadores de performance;</li><li>NPS;</li><li>Tempo de resposta;</li><li>Taxa de resolução no primeiro contato;</li><li>Reclamações e devoluções;</li><li>Atuar na construção e melhoria de Q&A (Perguntas e Respostas), base de conhecimento e fluxos de atendimento;</li><li>Trabalhar em conjunto com soluções de IA já utilizadas no atendimento, garantindo qualidade, coerência e escalabilidade;</li><li>Entender profundamente o processo completo do pedido, desde a venda até o pós-venda, assegurando fluidez entre áreas.</li></ul>Perfil desejado <ul><li>Experiência comprovada como Supervisor(a) de SAC ou Atendimento em marketplaces, especialmente Mercado Livre e Shopee;</li><li>Vivência em operações de alto volume de pedidos;</li><li>Experiência com gestão de equipes de atendimento;</li><li>Conhecimento prático das regras, políticas e métricas dos marketplaces;</li><li>Forte orientação para experiência do cliente;</li><li>Capacidade de estruturar processos, fluxos e padrões de atendimento.</li></ul></div><img src="https://counter.adcourier.com/TWFyY2lhLklnbmV6LjUwNTg3LjEwODk2QHJoaWJyLmFwbGl0cmFrLmNvbQ.gif">
2026-01-30T14:35:41Z

Internal Audit Analyst

São Paulo,
remote
Permanente
0 - 0 BRL / Yearly
<div class="pbHeader">The Company</div><div class="pbHeader"><ul><li>Multinational.</li></ul></div><div class="pbBody">Job description<ul><li>Vendor invoice upload and accuracy;</li><li>Shipping information upload and accuracy;</li><li>Customer credit limit maintenance;</li><li>Dormant account review and maintenance;</li><li>Review inventory on hand to ensure accuracy;</li><li>Review invoice billings to report on accuracy and compliance;</li><li>Analize and report on various company wide projects and key performance indicators (KPIs);</li><li>Reports to Accounting Manager.</li></ul>Requirement Profile - Knowledge, Skills & Experiences<ul><li>College Diploma, in Accounting, Finance, Business or equivalent;</li><li>Minimum 2 years experience with finance department, in audit role an asset;</li><li>Experience in a high-volume environment an asset;</li><li>Intermediate Microsoft Excel;</li><li>Advanced English (speaking, reading and writing);</li><li>Attention to detail and problem resolution; analytical skills.</li></ul></div><img src="https://counter.adcourier.com/dGhpYWdvLnBlZ2F6LjE1OTI5LjEwODk2QHJoaWJyLmFwbGl0cmFrLmNvbQ.gif">
2026-02-09T18:29:20Z

IT Vendor Risk Management Analyst

Brazil,
remote
Projetos
0 - 0 BRL / Yearly
The Company<ul><li>Our client is a top-tier global consulting firm specializing in information security and IT risk management, working on a strategic project for a large U.S.-based multinational company in the healthcare sector.</li></ul>Job description <ul><li>Support vendor risk management activities;</li><li>Reviewing vendor agreements and contracts from a risk and security perspective;</li><li>Communicating directly with vendors to collect and validate required information;</li><li>Completing and reviewing vendor security questionnaires;</li><li>Assess vendor compliance against recognized security frameworks and standards such as ISO, SOC 2, and NIST CSF;</li><li>Partner closely with procurement teams, internal stakeholders, and external vendors to ensure compliance with security and risk requirements;</li><li>Provide support to U.S.-based leadership, contributing to informed risk management decisions.</li></ul>Requirement Profile - Knowledge, Skills & Experiences <ul><li>Background in Technology;</li><li>Experience in IT risk management, information security, or third-party/vendor risk management;</li><li>Strong understanding of information security frameworks and compliance standards (ISO, SOC 2, NIST CSF);</li><li>Ability to work collaboratively with global stakeholders and external partners;</li><li>Experience or knowledge of ERP systems, preferably Oracle;</li><li>Familiarity with hyperscalers such as AWS, Google Cloud Platform (GCP), Azure, and IBM Cloud;</li><li>This role will report directly to a U.S.-based leader;</li><li>Working hours will be aligned with either Brazil or U.S. time zone (to be confirmed).</li></ul><img src="https://counter.adcourier.com/UmFmYWVsLkFzc2Vub2ZmLjA4MTQ5LjEwODk2QHJoaWJyLmFwbGl0cmFrLmNvbQ.gif">
2026-01-07T17:58:56Z