IT Help Desk Support / Desktop Support

What is IT Support?

The IT Support maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support job description

An IT Support job description can feature:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training junior staff

What skills and qualifications should an IT Support have?

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

Computer Science

Computing

Engineering

There are also several qualities that IT Support candidates should be expected to display:

A technical, logical thought process

An ability to stick to strict deadlines

An ability to prioritise and delegate

A keen eye for detail

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