<p>The Customer Success Manager plays a critical role in ensuring customer satisfaction and successful project delivery after the contract is signed. The Customer Success Manager is responsible for ensuring smooth planning, budget management, and on-time project completion, all while maintaining strong communication with the customer.</p><p><strong>Missions</strong></p><p>· Project Tracking: Maintain clear and regular communication with the customer to provide updates on the project's advancement.</p><p>· Customer Liaison: Act as the main point of contact between the customer and the production team</p><p>· Planning (production phase, installation and transportation) & Budget Tracking</p><p>· Installation preparing & Maintenance Contract : Liaise with the different actors around construction work then finalize and close the maintenance contract with the customer</p><p>· Team Briefing & Debriefing : with technical sales, maintenance team and client</p><p>· Project Documentation: Document the entire project, from planning through to final installation, including any challenges or changes.</p><p>· After Action Review: Perform a detailed after-action review to assess project performance, identify areas for improvement, and apply lessons learned for future projects.</p><p>· Customer Feedback: Collect feedback from the customer regarding the installation process, overall experience, and final product.</p><p>· Project Close-Out: Ensure the project is successfully closed out with all necessary documentation, maintenance contracts, warranty & conformity certificates, organize training and feedback collected.</p><p>· Off-site After sales support: take concerns and issues from customers, organise with field service on-site support and maintenance</p><p><strong>Profil du candidat</strong></p><p>Qualifications:</p><p> </p><p>· Proven experience in project management, customer success, or a similar role within the construction or technical industry.</p><p>· Strong communication skills, with the ability to manage customer expectations and keep teams informed.</p><p>· Excellent organizational skills & budget management experience</p><p>· Experience in coordinating between technical teams and customers to ensure smooth project delivery.</p><p>· Problem-solving skills, anticipate potential challenges and address them proactively.</p><p>· Ability to work independently and handle multiple priorities while ensuring a high level of customer satisfaction.</p><p>· Languages: French and English, more languages is a plus</p><p> </p><p>Have we piqued your interest?</p><p>Then apply online as a Customer Success Manager (f/m/x) by quoting reference number 60140-0013256566.</p><p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Robert Half GmbH processes applicant data that is necessary to carry out the application process. </span><span style="vertical-align: inherit;">You will find more information on data protection, in particular on your legal rights, at </span></span><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</span></span></a><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"> .</span></span></p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi41OTk1Ni4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
<p><strong>Position to be filled: Personal Assistant (f/m/x) - </strong>We are looking for a Personal Assistant (f/m/x) for our client, a growing, international company. The position is located in Mont-sur-Rolle. This is a permanent position.</p><p><strong>Missions</strong></p><p>Reporting to the directors, you will act as a true partner to arrange business and personal meetings, you will be in charge of :</p><p> </p><ul><li>Calendar & Email Efficiency</li></ul><p>Maintain a reschedule rate for CEO meetings over a rolling 3-month period.</p><ul><li>Meeting & Briefing Preparation</li></ul><p>Deliver clear meeting briefs at least 24 hours in advance for 90% of external meetings.</p><p>Provide concise summaries of top-priority meetings within 12 hours.</p><ul><li>Travel Management</li></ul><p>Organize all business travel (flights, logistics, agenda, contacts, documents) at least 5 working days in advance, with contingencies included.</p><p>Achieve >95% satisfaction score on post-trip debrief (your feedback).</p><ul><li>Project & Task Tracking</li></ul><p>Maintain an up-to-date "CEO Dashboard" with priorities, team follow-ups, deadlines, and a weekly digest every Monday morning.</p><p>Ensure 100% of action items from CEO meetings are captured and assigned within 24 hours.</p><ul><li>Proactive Problem Solving</li></ul><p>Identify and resolve at least 2 recurring inefficiencies in your daily routines or CEO workflows within the first 90 days.</p><p>Track and flag risks/issues weekly in a shared Notion board or other tool.</p><ul><li>Personal Life Support</li></ul><p>Handle 100% of personal errands and scheduling without needing reminders.</p><p>Plan personal events or family logistics.</p><ul><li>Quarterly Growth & Ownership</li></ul><p>Propose and own at least one process improvement or system automation per quarter.</p><p><strong>Profil du candidat</strong></p><ul><li>Able to work independently and proactively</li><li>Know how to manage a CEO's life with both professionalism and humanity</li><li>Are a master juggler-emails, events, Excel, and emotions</li><li>Have 3+ years in a similar role</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Excellent organizational and planning skills</li><li>Fluent in English and French (spoken and written), any other language is a plus</li><li>Google Workspace</li><li>Travel platforms, calendaring and project management tools, and CRMs</li></ul><p><strong>Have we piqued your interest?</strong></p><p>Then apply online as a Personal Assistant (f/m/x) by quoting reference number <strong>60140-0013256528</strong>.</p><p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">Robert Half GmbH processes applicant data that is necessary to carry out the application process. </span><span style="vertical-align: inherit;">You will find more information on data protection, in particular on your legal rights, at </span></span><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee&data=05|01|[email protected]|68e93857ec41478e157d08da2d013bc3|16532572d5674d678727f12f7bb6aed3|0|0|637871780559844848|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=Z1gWyvq2T8zxQQuiGaEV39vM0vynLe0XKsOB7EI8H/4=&reserved=0"><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">https://www.roberthalf.ch/fr/clause-de-respect-de-la-vie-privee</span></span></a><span style="vertical-align: inherit;"><span style="vertical-align: inherit;"> .</span></span></p><img src="https://counter.adcourier.com/cm9iZXJ0aGFsZi40NTI4My4xMDkyMEByaGlmci5hcGxpdHJhay5jb20.gif">
