1 resultado para Training Manager

Customer Care Representative

Campinas,
remote
Permanente
0 - 0 BRL / Yearly
The Company<ul><li>Multinational company focused on the oil and gas industry, at Campinas-SP.</li></ul>Job description<ul><li>Review, interpret, and manage customer purchase orders to ensure compliance with company policies, contractual terms, quality requirements, and applicable export or government regulations;</li><li>Enter and maintain customer orders, forecasts, and pricing details accurately in ERP systems (SAP);</li><li>Prepare and send order acknowledgements, confirmations, and updates to customers;</li><li>Support demand management by ensuring accurate customer forecasts are reflected in ERP systems to drive material planning and sales execution;</li><li>Coordinate expedited orders with internal teams as required;</li><li>Prepare timely and accurate quotes (RFQs) through close coordination with sales, operations, and finance teams.</li><li>Partner with Sales Managers, Customer Account Managers, and Business Managers to support contract and orders execution and resolve customer-related issues or disputes;</li><li>Support Accounts Receivable by assisting with past-due payments for assigned customers;</li><li>Serve as the primary point of contact for assigned customers, providing proactive and accurate order status updates via phone, email, meetings, and virtual platforms;</li><li>Maintain high-quality, first-time responses to customer inquiries, ensuring prompt resolution through effective problem-solving;</li><li>Build and maintain strong, long-term customer relationships to drive satisfaction, loyalty, and positive Net Promoter Scores (NPS);</li><li>Administer customer web-based portals, managing transactions related to returns, credits/debits, corrective actions, and reporting;</li><li>Process returns and returned goods authorizations, ensuring timely resolution and customer satisfaction;</li><li>Ensure adherence to all applicable compliance requirements;</li><li>Validate customer scorecards by comparing customer and internal performance data, contesting inaccuracies, and working with operations to improve on-time delivery and overall service performance;</li><li>Use SAP and Salesforce to manage customer data, track interactions, and maintain accurate records;</li><li>Manage internal databases and CRM tools, ensuring data accuracy and integrity;</li><li>Understand and apply business system tools such as KPIs, standard work, problem-solving methodologies, and transactional process improvements;</li><li>Actively participate in continuous improvement initiatives by identifying process gaps and recommending enhancements;</li><li>Support knowledge sharing and provide guidance or training to other Customer Care team members as needed;</li><li>Coordinate across internal functions (sales, operations, quality, finance, logistics) to ensure seamless order fulfillment;</li><li>Perform other duties as assigned by supervisor or management.</li></ul>Requirement Profile - Knowledge, Skills & Experiences<ul><li>Bachelor's degree required - Preferred: Business Admin, Economics, Accounting, Production Eng;</li><li>Experience in customer service, customer care, or order management;</li><li>Fluency in English (spoken and written);</li><li>Proficiency in SAP and Salesforce;</li><li>Strong communication, negotiation, and interpersonal skills;</li><li>Ability to work independently while effectively collaborating with cross-functional teams;</li><li>Strong attention to detail with excellent organizational and problem-solving skills;</li><li>Spanish language skills are a plus;</li><li>Experience working in a regulated, manufacturing, or industrial environment is preferred;</li><li>Availability to work overtime and provide holiday or off-hours support for other countries when business needs require, with full compensation provided by the company.</li></ul><img src="https://counter.adcourier.com/Q2Fzc2lvLkFuZHJlb2xpLjE4MzI3LjEwODk2QHJoaWJyLmFwbGl0cmFrLmNvbQ.gif">
2026-09-16T11:44:49Z