Network Operations Engineer

What is a Network Operations Engineer?

Also called a Network Operations Centre (NOC) Engineer, the Network Operations Engineer is responsible for high level network operations and support. The role is highly technical in nature but often interfaces with both IT and non-IT staff. They often design and implement network solutions, resolve customer support tickets related to network issues, and are frequently called upon to consult on IT projects.

Network Operations Engineer job description

As a crucial member of the IT team, a typical Network Operations Engineer job description should include, but is not limited to:

Implementing, monitoring and repairing networks and systems

Ensuring reliable and secure network access

Scheduling and implementing network maintenance

Managing system back-ups

Installing and configuring hardware as required

Consulting with non-technical staff on projects involving network access

Responding to relevant IT support tickets as required

What skills and qualifications should a Network Operations Engineer have?

A highly technical role, Network Operations Engineers need to have a high level of IT knowledge, specifically of network operations, and fault analysis and reporting.

A tertiary education is not required, but demonstrable experience working with networks is essential. A strong focus on communication skills, particularly to staff within non-technical roles, is also recommended.

Soft skills should include:

Problem solving

Critical thinking

Teamwork and collaboration

Organisation

Ticket and project management

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