Customer Service Representative / Officer in Sydney

Customer Service Representative / Officer job description

The Customer Service Representative/Officer acts as the first point of contact for clients, delivering professional, efficient, and high-quality support. This role plays a key part in maintaining customer satisfaction and supporting administrative processes within a fast-paced environment.

Customer Service Representative/Officer job duties and responsibilities of the job

Key responsibilities of a Customer Service Representative/Officer include:

Responding to customer enquiries via phone, email, or in-person with professionalism and clarity

Resolving issues, processing transactions, and escalating complex matters when necessary

Maintaining accurate customer records and updating internal systems

Providing information about products, services, policies, and procedures

Supporting the administration of service requests, bookings, and customer documentation

Collaborating with internal teams to ensure timely issue resolution

Monitoring service levels and contributing to customer satisfaction targets

Following up on customer interactions to ensure resolution and satisfaction

Typical Customer Service Representative / Officer job qualifications and requirements

Previous experience in a customer-facing or administrative role is essential, with a certificate or diploma in business administration or customer service considered an advantage.

Proven experience in a customer service, contact centre, or office support environment

Strong interpersonal skills with the ability to resolve customer issues professionally and empathetically

Excellent verbal and written communication skills

Proficiency in Microsoft Office and customer relationship management (CRM) systems

Ability to manage high volumes of enquiries while maintaining attention to detail and service quality

Strong time management and multitasking abilities in a fast-paced environment

Positive attitude and commitment to delivering high levels of client satisfaction

Ability to work effectively both independently and as part of a team

Familiarity with data entry, records management, and handling confidential information

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Salary for Customer Service Representative / Officer in Sydney

63130 - 73830

25th Percentile

63130

The candidate has little or no prior experience in the position and is still developing relevant skills.

50th Percentile

68480

The candidate has an average level of experience and has most of the necessary skills.

75th Percentile

73830

The candidate has above-average experience, has most or all the necessary skills and may have specialised qualifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or superannuation.

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Customer Service Team Leader

80785

87740

95230

Customer Service Manager

96835

111815

127330

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