Administrative professionals are indispensable in supporting the business continuity efforts of organizations amid the COVID-19 pandemic, according to the OfficeTeam 2021 Salary Guide. These tech-savvy and versatile employees are helping companies that are operating more leanly to run smoothly by taking on duties outside of their traditional roles and helping to boost collaboration among physically distanced teams.
What skills are most in demand?
In general, the administrative professionals in greatest demand are those with elevated technical abilities. Knowledge of Workday and Salesforce, for example, is highly valuable. In addition, employers seek those who understand the nuances of how social media can impact a company’s reputation. In terms of specialized skills, administrative professionals with a background in healthcare technology programs are particularly well-positioned. Possessing a college degree or industry certification can also help a job candidate stand out.
Stellar organization and communication abilities remain critical. Administrative professionals have always worn many hats, and they’re now wearing even more. They increasingly need to partner with company leaders. They’re also charged with collaborating with more people from multiple departments to provide guidance on maneuvering through project-management and remote work issues. Job seekers with standout soft skills and the ability to collaborate with an array of personality types are sought by employers.
Following are just 10 of the positions listed in the Salary Guide in which administrative professionals can earn attractive wages.
1. Medical coding manager
Medical coding manager is a critical role in the high-demand healthcare administrative field. A medical coding manager oversees the coding department, which is responsible for evaluating medical charts, coding data and forwarding necessary documentation to medical billers for processing and payment. According to the Salary Guide, the midpoint starting salary (or median national salary) for a medical coding manager in the U.S. is projected to be $68,000 in 2021.
See our open medical coding manager jobs.
2. Senior executive assistant
Senior executive assistants provide administrative duties to the most senior executives, particularly in large corporations, and may supervise support staff. It’s a high-paying administrative job because advanced technical abilities and outstanding communication skills are essential, especially in industries such as financial services and hospitality. The midpoint starting salary for the role is $63,750.
See our open senior executive assistant jobs.
3. Facilities manager
A facilities manager oversees facility management tasks and teams of administrators, assisting with everything from operations workflow to planning an office move or reopening. To earn a midpoint salary of $62,500, the ideal candidate should have three to five years of experience in facilities management, with abilities in tactical planning, workflow improvement, coordination and scheduling.
See our open facilities manager jobs.
4. Member services/enrollment manager
For a midpoint salary of $57,500, member services/enrollment managers work in the healthcare field and supervise staff who take calls from providers and members about claims, benefits and other issues.
See our open member services/enrollment manager jobs.
5. Executive assistant
Executive assistants perform high-level office and administrative duties for executive management. They screen calls, manage calendars, make travel and meeting arrangements, prepare reports and financial data, and train and supervise other support staff. The job requires strong computer and research skills, flexibility, project coordination experience, and the ability to work well with all levels of management — as well as with other staff and outside clients and vendors. The midpoint starting salary for an executive assistant is $56,000.
See our open executive assistant jobs.
6. Medical executive assistant
Medical executive assistants also perform high-level office and administrative duties, but for executive management in the healthcare field. Tasks that earn them the midpoint salary of $56,000 include reviewing documents, preparing reports, conducting research, transcribing dictation, supervising support staff and scheduling appointments.
See our open medical executive assistant jobs.
7. Call center manager
This administrative professional typically has a strong customer service background and management experience, which leads to a midpoint salary of $54,000. Duties include managing call service quality and workflow, preparing work schedules, building customer relationships, and resolving issues in a highly dynamic environment.
See our open call center manager jobs.
8. Certified professional coder
This administrative healthcare position requires a Certified Professional Coder (CPC) certification. Certified professional coders typically work in a physician’s office, referring to a patient’s medical chart and selecting proper codes to classify procedures performed, diagnostic information collected and treatment provided. The midpoint starting salary is $53,500.
See our open certified professional coder jobs.
9. HR benefits specialist/coordinator
Processing payroll, maintaining HR records and employee benefit plans, facilitating resolutions, and ensuring compliance are all duties of the HR benefits specialist or coordinator. Communication and organizational skills are a must. The midpoint starting salary for the HR benefits specialist/coordinator role is $48,000.
See our open HR benefits specialist jobs.
10. Customer service manager
These professionals manage representatives who interface with customers and provide information on products and services, resolve issues, perform data entry, and update customer records. Communication, technology and problem-solving skills are essential for those in customer service manager roles — all part of what earns them a midpoint starting salary of $48,000.
See our open customer service manager jobs.
These are just some high-paying administrative jobs. Download the 2021 OfficeTeam Salary Guide to see starting salary ranges for nearly 60 administrative roles.