Desktop Support<table width="680"><tbody><tr><td width="552"><p>We are currently working with a well-respected professional services firm to recruit an experienced and motivated <strong>IT Support Officer</strong> to join their national Technology team. This role offers the opportunity to work in a dynamic, fast-paced environment, providing high-level IT support to a diverse group of end users.</p><p>Based in the Perth office, you will work independently while being part of a talented and close-knit IT team, ensuring seamless IT operations across multiple office locations. If you are a proactive problem solver with a strong customer service mindset, this role presents an excellent opportunity for career growth in a supportive and collaborative team.</p><p><strong>Key Responsibilities:</strong></p><p>· Provide <strong>Level 1 and 2 help desk support</strong> to staff across multiple office locations.</p><p>· Manage and resolve IT support requests efficiently via helpdesk tickets and phone calls.</p><p>· Troubleshoot <strong>hardware, software, and application issues</strong>, ensuring minimal disruption to business operations.</p><p>· Support <strong>Microsoft applications, Windows operating systems, and industry-specific software</strong> such as document management and finance platforms.</p><p>· Assist with <strong>user account management</strong>, including onboarding and offboarding staff.</p><p>· Coordinate <strong>IT equipment setups, allocations, and office moves</strong>.</p><p>· Maintain and support <strong>conference room AV and IT setups</strong>.</p><p>· Oversee and manage <strong>IT equipment pools</strong>, ensuring availability and proper maintenance.</p><p>· Provide <strong>training and guidance to end users</strong> to improve IT literacy and efficiency.</p><p>· Ensure adherence to <strong>IT policies and compliance requirements</strong>.</p><p><strong>About You:</strong> To be successful in this role, you will have:</p><p>· <strong>Proven experience</strong> in a similar IT support role, ideally within a professional services or legal environment.</p><p>· Strong <strong>technical expertise</strong> in Windows operating systems, Microsoft Office, and enterprise applications.</p><p>· Ability to <strong>diagnose and troubleshoot</strong> IT issues efficiently.</p><p>· Excellent <strong>problem-solving skills</strong> with a strong attention to detail.</p><p>· A <strong>customer-focused mindset</strong>, with the ability to communicate technical solutions in an easy-to-understand manner.</p><p>· Strong <strong>teamwork and collaboration</strong> skills, while also being able to work autonomously.</p><p>· Effective <strong>time management and prioritisation</strong> abilities to handle competing priorities.</p><p>· A proactive and solutions-driven attitude, always looking to improve processes and user experience.</p><p><strong>Desirable Qualifications:</strong></p><p>· Certificate II or III in Information Technology (or equivalent qualifications/experience).</p><p>· Exposure to <strong>white collar environments would be highly preferred (Accounting, Professional Services, Legal Services etc.)</strong></p><p>· Experience with <strong>iManage Work10, Aderant Expert, and other enterprise applications</strong> is highly regarded.</p><p><strong>Why Join?</strong></p><p>· Be part of a leading professional services firm with a strong reputation.</p><p>· Work in a <strong>collaborative and supportive national IT team</strong>.</p><p>· Enjoy <strong>career development opportunities</strong>, with potential for progression to Level 3 IT support.</p><p>· Competitive salary package aligned with <strong>market rates</strong>.</p><p>If you are looking for an exciting opportunity to apply your IT skills in a professional services environment and work with a team that values collaboration and excellence, we encourage you to apply.</p><p><strong>How to Apply</strong> This is a <strong>confidential</strong> search conducted by Robert Half. If you are interested in learning more about this opportunity, please contact us directly for a discussion. All applications will be handled with the strictest confidentiality.</p><p> </p></td></tr></tbody></table><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QnJvZHkuRG9zZWsuMDcxNzIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
