IT Support

The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly.IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support duties and responsibilities of the job

When compiling an IT Support job description, here is a selection of duties to include:Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyPossibly training more junior staff members

IT Support job qualifications and requirements

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:Computer ScienceComputingEngineeringThere are also a number of qualities that candidates should be expected to display:A technical, logical thought processProblem-solving skillsAn ability to stick to strict deadlinesAn ability to prioritise and delegateA keen eye for detailAlso worth noting is the occasionally physical nature of the role as they may have to lift and carry heavy equipment.

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