IT Support job description guide

The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly.

IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support duties and responsibilities of the job

When compiling an IT Support job description, here is a selection of duties to include:

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training more junior staff members

IT Support job qualifications and requirements

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

Computer Science

Computing

Engineering

There are also a number of qualities that candidates should be expected to display:

A technical, logical thought process

Problem-solving skills

An ability to stick to strict deadlines

An ability to prioritise and delegate

A keen eye for detail

Also worth noting is the occasionally physical nature of the role as they may have to lift and carry heavy equipment.

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Salary for IT Support

360000 - 960000

25th percentile

360000

The candidate is new to the role or has limited experience and is building necessary skills.

50th percentile

660000

The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.

75th percentile

960000

The candidate has extensive experience and advanced skills for the role, and may also have specialised certifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or the Mandatory Provident Fund. Small companies: S < HK$ 50 million Midsize companies: HK$ 50 million ≤ M ≤ HK$ 150 million Large companies: L > HK$ 150 million

Projected salaries for related positions

Job title

25th percentile

50th percentile

75th percentile

Database Administrator Lead

480000

780000

1080000

Infrastructure Cloud Engineer

480000

840000

1200000

IT Manager

600000

840000

1080000

Infrastructure Manager

600000

840000

1080000

Network Engineer

600000

840000

1080000

Unix Administrator

480000

780000

1080000

Linux Administrator

480000

780000

1080000

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Our starting salary projections come from a detailed, multistep process that ensures our numbers accurately reflect the marketplace. They’re based on real compensation data for job candidates our recruiters have matched with companies across the country.

The Salary Guide from Robert Half is the original. We’ve been publishing salary forecasts since 1950, and our guide has served as a trusted source for employers, job seekers, industry associations, government and educational institutions, and national and local media.